Naveed came and completed a new toilet install for us. He was super helpful in identifying some…read moreissues with the original plumbing, and gave us good suggestions and recommendations for the install. Super helpful and would highly recommend Naveed!

Our A/C went out. Jazz was awesome and did the following: sent a great tech (Sergio) out the same…read moreday we called. He detected and replaced a blown capacitor and got the A/C working right away. He measured all the components of the system outside and tested the cooling effectiveness inside the house. He was happy to have me out there as he worked and explained everything he did. What he did not do: upsell / recommend a new system install. Though he did explain that our 22 year old unit was likely reaching the end of its service life. These guys are very straight shooters in an industry with some sketchy common practices. Price for analysis of both systems and the repair of 1 unit was very reasonable.

I had a shower nozzle that was broken and my wife started using pliers to turn on and off…read more The next morning I saw the garage was flooded and a wet spot on the ceiling. I immediately turned off the water main, and did a yelp search. I gave them a call and sent pictures. I had an appointment for 12-2 window. They showed just before 12. Indeed, my shower parts needed replacing but they also determined that the leaking from the ceiling in the garage was from a water heater pipe spraying water on the ceiling making it look like that. They fixed the shower situation, replaced my old water heater on the spot. The price was very reasonable, i didn't want to buy into a water heater plan, just give me close to whatever I had. Amazing what those 2 did in such a short time. They know what they're doing and how to price the services such that you don't have to shop around. That was what I experienced.

Vlad and his teammates are very professional, efficient and charge…read more a very reasonable price We are really happy and grateful for their service :))

This company never disappoints and has constantly gone above and beyond what is needed. This time,…read moreour water heater thermostat failed so no hot water from Xmas on...so Monday 12/29 I make some calls to companies specializing on water heater replacement. I won't name their name but after fast inital reponse - nada. So I called my goto plumbers. We went out and bought a replacement water heater from Ferguson (check out my review for them - awesome). My wife and I dollied and manipulated all 137lbs of that bad boy into the garage. Edgar was my tech from Magnificent (He thought it was a "check" vs. "replace"). This could have been a disaster because we are now at New Year's Eve. They typically only do commercial water heater replacement but calls his boss, gets the gren light and because we are loyal customers, discounts the service cost. He tells me he can do it, calls to re-arrange some family plans and just makes it happen! At the end, he noticed a pipe with some carbon monoxide venting which he also fixed. We've used them on several different occasions and it's ALWAYS 5+ stars.

Came out quickly before any other plumber with their "2hr window" of appt…read more Charged me $400 to replace the water hose to the toilet, and it wasn't an emergency call.

I had a great experience with Star Plumbing & Water Heater! They recently replaced my water heater,…read moreand the entire process was seamless. Will and his associate were incredibly professional from start to finish. Before the appointment, Will was extremely prompt and highly responsive with his messaging, which made scheduling a breeze. Once they arrived, they got the job done quickly and efficiently. What I appreciated most was that there was absolutely no pressure tactics--Will actually listened to what I requested and delivered exactly that. I definitely recommend them if you need any plumbing or water heater work done!

Second time using Star Plumbing, good communication, arrived on time and reasonably priced!read more

They are always just a call away with fast respond time. Salih did a really great job cleaning up…read morethe sink clogging quick.

Viktor was great to work with. He was fast, professional, and very respectful of my home. He kept…read moreeverything clean while working and took the time to explain what needed to be done without trying to overcharge or upsell unnecessary services. It's hard to find honest plumbers, and I really appreciated the experience. I would definitely use this company again and would recommend them to others.

Technician. Alex Bolich, did excellent job in helping resolve my water pipe problem and inspected…read moreall other related valves and water pressure

Alejandro helped me identify the source of the exterior in-ground leak within minutes, advised me…read morehow to stop the leak and whom to call for a permanent fix. Excellent advice! Yes I would call upon them for future needs.

Snaked my kitchen sink blockage and now we're good as new. Showed up on same day of my call, quoted…read moreme a price, and stuck to it without trying to upsell. Special thanks to Carlos and Salvador for good, quick work and Marco and Maria for coordinating it all smoothly.

We chose Reed Plumbing for their very reasonable quote after getting two other estimates for a new…read moremain water line from the meter, house repipe and water heater replacement. Not the smallest of jobs. Like other reviewers, we were very happy with Marco & team's communication, professionalism, tidyness and quality work. They also discovered and fixed a shower drain leak and got a thumbs up from the city inspector after their brief look-through. We have pets and they were mindful about them, too. All and all, a great team to work with and competitively priced.

*FINAL UPDATE*: Tim edited his response 6 times (see Gmail screenshot) after I posted the update so…read morewhat you see as his response now is NOT the original. I'm done with this and will not engage further. Thank you all for reading! *UPDATE*: Tim's response to my review speaks for itself. Defensive and guilt-tripping! If I were the biz owner, I'd just apologize for the miscommunication. I'd have totally updated the review to 4 or 5 stars. I'm not even lowering my rating after his response; I'd rather stay fair than reactive. *ORIGINAL REVIEW*: I'm giving three stars because Tim, the plumber, was very nice, professional and helpful when we spoke on the phone. Unfortunately, the administrative side handled by Jade was a different story. I had booked an appointment for a drain clog and disposal repair but managed to resolve the issues myself. I messaged Jade to cancel with over 24 hours' notice to be respectful of their time and even followed up the next morning to ensure they saw the message so they wouldn't waste a trip. Instead of a professional acknowledgment, I received a lecture about how they "don't double-book" and that my 24-hour notice was "last minute." Not double-booking is standard for any plumber, and it shouldn't be used as a reason to guilt-trip a client for providing a full day's notice, especially when no specific cancellation policy was ever disclosed at booking. The response was dismissive, ending with a "wish you luck in the future." It's unfortunate because I actually had a second, larger project (a shower leak) I was planning to hire them for, but the unprofessional attitude from the office makes it impossible to do business here. If you hire them, just be aware that being respectful of their time might still result in a lecture if your plans change.

I usually don't write reviews but I really want to recommend TTL plumbing services to everyone. I…read morereached out to Jade twice for my water heater issues, first time because I felt the hot water isn't warm enough (my husband felt it is warm), Tim came to my house very quickly and he taught us how to flush the water heater so it will be more efficient. My water heater is about 20 years old so I prone to replace it at that moment but Tim said old water heater quality is better than current water heaters, and the old water heater is still working, I shall keep it until I have to replace it. Today I reached to them again as my water heater didn't work suddenly. Jade and Tim are really responsive and efficient: we had a call after I send several pictures to them, Tim identified the problem right away and guided me to check and fixed the problem in 7 mins! I swear I have no knowledge/experience in handling water heater issues but with Tim's expertise, the problem was solved in minutes. I asked how to pay to them but they refused. I want to say they are not only operating a business but also very kindhearted and always willing to help. They are running businesses sincerely and I hope their business runs longer and longer as I am pretty sure I will reach out to them for my old (already 22 years) water heater someday.