*FINAL UPDATE*: Tim edited his response 6 times (see Gmail screenshot) after I posted the update so what you see as his response now is NOT the original. I'm done with this and will not engage further. Thank you all for reading! *UPDATE*: Tim's response to my review speaks for itself. Defensive and guilt-tripping! If I were the biz owner, I'd just apologize for the miscommunication. I'd have totally updated the review to 4 or 5 stars. I'm not even lowering my rating after his response; I'd rather stay fair than reactive. *ORIGINAL REVIEW*: I'm giving three stars because Tim, the plumber, was very nice, professional and helpful when we spoke on the phone. Unfortunately, the administrative side handled by Jade was a different story. I had booked an appointment for a drain clog and disposal repair but managed to resolve the issues myself. I messaged Jade to cancel with over 24 hours' notice to be respectful of their time and even followed up the next morning to ensure they saw the message so they wouldn't waste a trip. Instead of a professional acknowledgment, I received a lecture about how they "don't double-book" and that my 24-hour notice was "last minute." Not double-booking is standard for any plumber, and it shouldn't be used as a reason to guilt-trip a client for providing a full day's notice, especially when no specific cancellation policy was ever disclosed at booking. The response was dismissive, ending with a "wish you luck in the future." It's unfortunate because I actually had a second, larger project (a shower leak) I was planning to hire them for, but the unprofessional attitude from the office makes it impossible to do business here. If you hire them, just be aware that being respectful of their time might still result in a lecture if your plans change. read more

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I usually don't write reviews but I really want to recommend TTL plumbing services to everyone. I reached out to Jade twice for my water heater issues, first time because I felt the hot water isn't warm enough (my husband felt it is warm), Tim came to my house very quickly and he taught us how to flush the water heater so it will be more efficient. My water heater is about 20 years old so I prone to replace it at that moment but Tim said old water heater quality is better than current water heaters, and the old water heater is still working, I shall keep it until I have to replace it. Today I reached to them again as my water heater didn't work suddenly. Jade and Tim are really responsive and efficient: we had a call after I send several pictures to them, Tim identified the problem right away and guided me to check and fixed the problem in 7 mins! I swear I have no knowledge/experience in handling water heater issues but with Tim's expertise, the problem was solved in minutes. I asked how to pay to them but they refused. I want to say they are not only operating a business but also very kindhearted and always willing to help. They are running businesses sincerely and I hope their business runs longer and longer as I am pretty sure I will reach out to them for my old (already 22 years) water heater someday. read more

Very nice and professional. I asked to install a Water drop under sink filter. The installation was very smooth and quick. The response is very timely. read more

When my water heater started leaking with a rumbling sound, I knew it was time to get a new one. TTL Plumbing was called and plumbers like Tim and his co-worker Thiem were a great find. The entire procedure was explained and Tim made sure we knew how the new unit worked. Their quality craftsmanship and professionalism were top-notch. They also cleaned up the area after the job was done. They are professional, knowledgeable, and reasonably priced, and I would highly recommend them for your plumbing needs. read more

I have worked with Tim on several repairs in the past. When the drain pipe in our kitchen started leaking, I decided to contact them once again. Tim not only explained the issue and fixed it, but did it at a fair price. He is professional and easy to work with. Will definitely be working with Tim and Jade in future if needed. read more

Tim & Tim are great. Our bathroom sink suddenly began falling out of its vanity. We showed them our sink and they did an assessment to make sure that their work would be able to hold up. Once they were certain that they could fix it, they started. They needed the glue to cure, so they turned off our water line and said they'd be back later in the week. They returned when they said they would and the sink is now fixed. No one would ever know that it was precariously dangling just days earlier! The sink is now functioning; it looks good. They left the space clean and were very friendly and kind. Highly recommend. read more

Tim and team capped a dryer gas line. We want to move to electric. He gave us good service in a timely manner and is very pleasant person, and he's patient answering all my wife's questions. :) Thanks Tim. read more

I reached out to Tim a few weeks back as I was interested in installing a water softener at my house. I'd spoken with a few of those companies that only sell water softeners, but I wanted to speak with a plumber because I figured if something goes wrong, you'd end up calling them anyway and I wanted to know what he's seen work the best. Tim came by my house and walked me through my options, we discussed locations, and came up with a plan. On the day of the install he (and her brother in law, also Tim) came by, got under the house, explained the situation (previous owners had some wonky work done) and clearly explained what he'd need to do. They did a fantastic job installing everything, we had a minor hiccup, but Tim was all over it to make sure we got everything resolved to our satisfaction. Outside of the outstanding work Tim & Tim performed, they're just awesome guys to work with. Incredibly friendly and respectful to your house and needs, these are the guys you want at your house for any and all of your plumbing needs. I've had a few plumbers out over the years, they were all good, but Tim was simply fantastic and he's my go to guy for everything plumbing in the future. If you're looking for someone go no further, Tim is fast, friendly, and provides a ton of value to meet your needs!!! read more

Requested quote for toilet repair. Quote was reasonable and appointment scheduled. Tim and Thiem arrived ahead of time and professionally completed the job. They were polite and friendly. I was very impressed with the outcome. read more

I used this plumbing service for a family member in San Jose and had such a pleasant experience - fast, good communication, honest, very fair pricing, respectful and professional customer service, I tried to see if he would come to Palo Alto. Unfortunately no, but he was so nice on the phone and gave me some info about cost ranges and said he'd be happy to provide a second opinion via phone as needed. I was sad but it reminded me of why I liked him so much, and immediately recommended him to a friend in San Jose. If you live within range and are in need of plumbing services, I highly recommend this business! read more

Our small toilet closed by the backyard has a sewage back up all in a sudden . It is also connected to the kitchen sink so we could not cook or wash the dishes for 2 days . We were miserable ! Our neighbor recommended Tim in TTL plumbing . Tim promised to come the next day by 12:30 pm . Tim is a nice young guy and he came with a helper ( also called Tim ) . They were on time , able to bring the correct equipment and they fixed the problem in one hour ! Tim is expert on the clogged pipes problems . He is very organized and explained the issue plus offer future solutions to us to avoid future clogged. He is nice and polite and very knowledgeable. We appreciate their service and this was the best plumber experience we have . Other plumber came before and the problem was not resolved. I highly recommend Tim & Tim service . read more

We lived for 2 weeks without hot water, luckily for being in the summer time we could tolerate cold showers but no more. I reached out to 8 different plumbers, some that ignored me given it was an older unit and others that stated the location was not a good spot for a change out and would charge more for installation/removal. I did not get the same response from TTL and quick honest response to the issue at hand. We had an old dated water heater but I could not tell the model, most places charged just to come look at the unit. The cost was also more reasonable. One plumber stated to add earthquake pieces it would cost me $500 dollars extra and to get the right pipes $800 more/ items that seem necessary to install. Right now it is more expensive to get a water heater installed, it's rare to see more honest businesses now and really appreciate it here. I think at the end of the day, parts and heater involved all good! read more

Tim and team arrived on time and was very professional. He recommended faucets that would last longer which I really appreciated. He was very knowledgeable and installed 3 sinks, unclogged several sinks, and resolved a leak for me. He did a great quality job and I would recommend him to my friends. read more

On New Year's Day a San Jose Water truck pulled up and told us we had a large leak in our line from the street to the house and said they needed to shut the water off until it was repaired. Happy New Year to us! We reached out to several people, but of course being a holiday it was tough. Tim of TTL Plumbing was referred to us. We contacted him on January 2nd, he got back to us that day, came out to look at it that evening, and just finished the repair today, the 3rd. Super nice guy, good communication, and a quick repair. Very nice to have water again! I would highly Tim and TTL Plumbing! And we're very happy to now have a trusted plumber to call for any future needs. read more

From start of request for quote until completion of job, the response was always prompt and courteous. Tim and his assistant came out to disconnect a water softener we had on bypass for a few years. They capped the pipes where needed and helped prepare the unit for pickup by the city - remove salt solution, pour out liquid, and transfer unit to curb. Job completed within half an hour of their prompt arrival. They were pleasant to work with and I will not hesitate to use them again. read more

I had my toilet leak repaired. They are truly Professional. They arrived on time and efficiently. Price is reasonable. Highly recommended.

I have wanted to do this review for a while. First is the short version for anyone who is in a rush or the TLDR type or just wants to skip the foreplay: Headline: Highly recommended, family owned small business that is reasonably priced and provides great service. I will be a repeat customer. Key stats: Responsive: excellent Honest: excellent Service: excellent Easy to work with: excellent Delivered: excellent What was done: 1. Replaced kitchen faucet with a new Flow faucet with a sensor 2. Fix some pipes under bathroom sink that were leaking 3. Loosen hot water know that had gotten stuck Long Version: I had put off fixing some plumbing issues and installing a new faucet because I wasn't looking forward to the effort to find a good plumber. I was worried that I would get unlucky and find one that charged too much while doing a substandard job. I was lucky to talk with TTL. Jade was nice and knowledgeable, and although I wasn't in a hurry or had an emergency, she checked on availability the next day texted with me later in the evening to get something the next day, Saturday. The 2 Tim's came the next day on time. Tim 1 was so nice, he asked questions, explained everything and so genuine. It turned out that his sister was one of the head teachers that took care of my son at his afterschool daycare. What a small world. The main thing is, I felt like I could trust both Tim's and they did everything, cleaning up like they were never there. Quality was excellent. On top of doing a great job, they didn't charge me for one of the work since it wasn't they didn't have to do too much time fix it. I will definitely be using them again and recommend them to anyone who has plumbing needs. They will do a good quality job, they will show up when they say and they are honest and a joy to work with. Finally, they are a small family business. Tim 1 is married to Jade and Tim 2 is the brother. They also have local roots growing up in the Dublin/Pleasanton area. read more

Tim was recommended by my neighbor He is prompt and courteous. I would highly recommend Tim read more

TTL Plumbing - PRV replaced - Plumbing Near Me

quick response. walked me thru problems by phone to troubleshoot (which would save me money if it was easy to take care of by phone). I did need new parts for the water heater. he researched to find I had a warranty on my water heater and I would not have to pay for parts. Honest, communicative, very very helpful and efficient read more

Tim is an honest, organized, reliable plumber in the area. I kept his number from a year ago when he offered advice on our water softener. We didn't use his services at that time but his kindness and competence over the phone led me to keep his phone number for the future. We had a leak underneath our bath tub recently and he answered his phone even though it was after 7pm. We quickly set an appointment for the following day and he diagnosed, gave a fair quote and took care of the issue the next following day. He showed us in detail what the issue was, his game plan and the after photos to make sure the job was complete. Highly recommend his services ! read more

My Mom needed her sink, disposal hooked up, and her washing machine valves replaced. Tim was on time, communicative and very nice to work with. His prices were fair. Will be calling him for a water filtration/softener install soon! read more

I can understand the hype of TTL plumbing! Searching for a good plumber was taxing, but definitely worth it. Tim and Thiem we're an excellent duo at completing a perfect new toilet installation at my house. They were quick and efficient and had the best prices. I even had them work my second toilet upstairs because it kept "running water" and Tim fixed it right away. Best customer service thanks to Jade over text as well. I am so happy I have sent TTL's plumbing information to all my neighbors as a reference for their plumbing needs. You won't be disappointed to give them a call! read more

Can I provide a 10 star review? lol. I can definitely see why this company has all 5 star reviews! Scheduled my appt with Jade who was pleasant and very responsive in providing a quote. Then, working with Tim and his assistant to address my plumbing issues was excellent. They were prompt, friendly, professional, knowledgeable and experienced and Tim clearly answered all of my questions. Very customer service-oriented company which is so important these days! Plus, their pricing is competitive and they have a warranty on their work. Win/win all around. I would highly recommend TTL Plumbing for any plumbing needs you may have. With home ownership, I've had a lot of work done over time w various contractors, electricians, plumbers, etc and I was honestly impressed with this company. read more

Tim and Tim arrived on time and installed a new water softener. The job involved adding new plumbing. Very happy with the whole process, from making an appointment, evaluation, finalizing quote to installation. read more

Tim & Tim did an outstanding work at my home for sink faucet installations and a Bidet. Efficient, friendly and thorough professional work and left the working area cleaner than it was. Thank you! p.s: Also, the pricing was very upfront and clear, great value, and communication timely and precise throughout. Certainly would be the first one to call next time! read more

Had an emergency leak of an upstairs bathroom drain. It was a Saturday after Thanksgiving and had family visiting from out of state (of course) when I noticed water stains on our ceiling downstairs below the master bathroom and heard dripping after each toilet flush. I started a Yelp! Project and was contacted by several plumbers right away. Jade was the first to contact me and she had Tim come to our house in less than 1 hour for an investigation. I thought for sure he was going to have to cut open the ceiling to get to the drain, and he assured me 9/10 times it's just the toilet wax seal leaking. He pulled the toilet first to check out the seal and sure enough it needed replacement; no ceiling cuts required! The leaking/dripping has stopped, and it took him less than 1 hour to do the job. He was courteous, professional, responsive, wore a mask, removed his shoes while in the house, and cleaned up after he was done. Very reasonable price considering the circumstances. I will contact TTL with any future plumbing needs! read more

Highly recommend TTL plumbing. Called after 5pm, but still got prompt responses and was able to come the following day. Communicated very efficiently over text message, which is a must these days with how busy everyone is. read more

Tim was able to pinpoint what caused our flooding in the garage very quickly and fixed it right away. Highly recommended. He's my go-to plumber. read more

We had a great experience w/ TTL Plumbing from start to finish. Tim replaced our master/guest faucets, toilets, and replaced each of the bathroom and kitchen angle stops w/ 1/4 angle stops. He also changed our laundry stops with 1/4 turn angle stops. Both Tim and Jade are easy to deal with, very straight forward, honest and capable. Tim and his assistant arrived on time on the two project days and worked non-stop. Very good discipline. Great plumber! We'll be working with them more in the future. Another thing to note - half of my bathroom sink faucets were completely rusted, making them very difficult to remove. Tim spent a lot of time and energy getting them off, without any damage to our sink counter top. It wasn't easy. He was a total pro. read more

I highly recommend TTL Plumbing. We had a major issue with our toilet in our upstairs bathroom that was leaking. We received a referral to TTL Plumbing from our neighbors who had a wonderful experience with them. I was able to get in contact with Jade to set up the appointment right away. Although I had emailed them on Sunday night, she responded back to me right away to set-up the appointment that same week. What fast response! Tim came right on time on the day of my appointment. He was courteous, professional and very knowledgeable. He, along with his assistant (also named Tim), fixed our toilet, as well as fix a number of our shut-off valves under our sinks, replace a couple of our outdoor faucets and replace our laundry room faucet. They did an excellent job. Their price is quite reasonable, especially for the high quality of their job. Finding a good plumber, especially a trustworthy person who is excellent at his/her job, is not easy. We think we found one, and we expect to rely on Tim for our future plumbing needs. Thank you Jade, Tim and Tim for exceptional service and excellent work!! read more

Wonderful experience! We noticed a leak coming through our kitchen ceiling on Wednesday afternoon--I called and spoke to a very friendly and sympathetic Jade, who said that Tim could come out the next day to look at it. Tim called me later that evening to confirm the details (also incredibly friendly & sympathetic!), and confirmed for the next day. Tim and Tim came out the next morning, arrived early, found the problem (a pinhole leak in the ceiling), delicately cut into the dry wall, welded it shut, and patched the dry wall back up. All while being super friendly, personable, and informative. The price was also extremely fair--Tim and TTL plumbing will absolutely be my first call whenever I have issues in the future, I couldn't recommend them more! read more

I highly recommend TTL Plumbing, owned by Tim & Jade. Recently, Tim installed a water monitoring & automatic shutoff device for my home. He also replaced a hose bib outside, fill valve & seal in one of my toilets and a tub spout diverter in my bathtub. Tim is an excellent plumber... he does quality work at a fair price & provides a one year warranty. Both Tim & Jade are responsive, reliable, organized, efficient & professional. They also have excellent communication skills. This is my second time using TTL Plumbing & I would not hesitate to call them again for any future plumbing needs. I have previously referred TTL Plumbing to some neighbors/friends & they too were pleased with their work. read more

TTL was excellent on responsiveness, thoroughness, and professionalism. They replaced a kitchen faucet and noticed degradation of hot and cold knobs that would have led to future leaking. I'll definitely use them again. read more

Tim is amazing! Super professional, came on time (and last minute), affordable pricing and superb work with a warranty :) He installed our Waterdrop reverse osmosis cold/hot water system, dishwasher install, 3 faucet installs, and garbage disposal install. My new go to Pleasanton local plumber! read more

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Tim and Jade helped us fixed a leaky water pipe out front of our house. They were able to fit us in the next day. They were amazing with their communication and got us an estimate quickly. Can't say enough good things about Tim when he showed up. Work looks great, done quickly, and it was reasonable cost. Tim was easy to talk to about the issue, how it will be fixed, etc. Hopefully I don't need a plumber any time soon. But if I do, I know who to call. read more

Got a leak from the ceiling above my washer in the garage. They responded right away and scheduled for an estimate 2 days later since it was not an emergency. They checked and knew what the problem was right away and fixed the problem at the spot. Great and timely service overall. read more

Great job, quick response, reasonable price.

Ture professionalism. High quality of service. You can trust this company. I have used them twice so far. Great impression so far. read more

This review is overdue! They had great service, friendly, and good pricing. We had a leak underneath my kitchen sink and it turned out we needed to change my faucet. They diagnosed the problem right away and were quick to fix it. We will definitely call on them again for future problems. Thank you! read more

Just moved to our new residence and found out one of the toilet is not working properly. I Searched for a local company. Found Tim @ TTL. Tim was very friendly, responsive and accommodating. He was able to help us and fixed the toilet in a matter of minutes, same day. I will definitely recommend Tim. read more