This post is regarding Andy Quintiliani who provided me with excellent service when we were…read moredesperate for hot water when an old water heater broke. He took a look and identified that there was not sufficient space to take the heater out and we needed to do some additional work so he could access the space. Instead of leaving it at that (which he could have done), he decided to take the extra time to do a quick fix so we would have hot water until we can arrange to make some changes to the door so we can replace the heater. His professionalism and diligence was much appreciated. We always get excellent service from Letts but today from Andy specifically.

I recently purchased an under-sink reverse osmosis water filtration system and needed it…read moreprofessionally installed. I had used Letts Plumbing in the past but had completely forgotten about them until I asked a friend at Standard Plumbing for a recommendation after receiving several installation bids. He immediately told me to call Letts Plumbing. Mary promptly returned my call and scheduled someone to come out the very next day. The plumber who arrived was extremely experienced and had installed many of these systems before. He quickly modified the drain connection without any issues and completed the installation efficiently and professionally. What really stood out to me was not only their expertise, but also how friendly, respectful, and professional everyone was -- from the office staff to the plumber himself. On top of that, their pricing was significantly better than the other bids I received, which saved me a considerable amount of money. Letts Plumbing has absolutely earned our trust, and they will be our go-to plumber from now on.

Sean provided excellent service in replacing our gas tank water heater. He also reconfigured the…read moreexposed plumbing around the unit to improve the aesthetics. We were pleased with the installation.

Called Water Heaters Only, Concord, CA to request a quote for a new water heater. The installation…read morewas done by Chris who was very knowledgeable, and patient as we dealt with city inspectors. Chris was very professional, and I highly recommend him and the business.

Dan is the best. I reached out to him on a Sunday morning because my water heater died. He said he…read morecould be there in 30 minutes! He spent an hour+ reviewing some other issues and installed the new heater the following morning. I am so impressed. A genuinely nice person and a very capable plumber. I highly recommend Dan.

As luck would have it, Sunday seems to be the day water heaters fail. A chance encounter that same…read moreday with a friend came with her recommending Dan. My Sunday call was returned and I sent a few pictures. He was there at 9 on Monday and I had a new water heater with all new fittings and hoses for the price quoted. This guy is a gem!

Luis did a great job replacing our shut off…read more Edwin was very accommodating to my schedule.

I cannot say enough good things about this company. I called at 8:30am this morning for a frozen…read morefaucet in my bathroom. Edwin said I would have someone at my house between 11am-12pm. He then called back and let me know they would be early. They arrived at 9:30am, fixed my problem and were on their way. The team always shows up, does a fantastic job. They charge a fair price every time. I could not be more satisfied.

Matt and Eli (Elijah) at In Demand Plumbing were fantastic! I contacted them about a whole-home…read morewater filtration system, and they took the time to explain the Halo 5 system in detail. Eli tested both my tap water and refrigerator-filtered water, and I was surprised by the results. He clearly explained how the system filters and conditions water throughout the home. Just two days later, they returned to install the system. Matt and Eli arrived on time, were professional, and got right to work. The installation was completed quickly, and they made sure I understood how everything worked before they left. I am very happy with the quality of their work and customer service. I highly recommend In Demand Plumbing and would definitely use them again!

I would rather allow my home to flood before inviting In Demand back. I am fair, and will start…read morewith positive: they responded quickly, and the leak was fixed. the negative (BUYER BEWARE): Beto arrived and before any work had begun I made the mistake of telling him that my deductible was $2,500 and I was concerned about cost. He QUICKLY said that they could absolutely do the job for $2,500! I told Beto I was concerned that he was just quoting my deductible, and he said that he understood and he could do the job for $2,000. but he had to call in a smaller employee in case they had to go into crawl space and dig (the crawl space is very tight). I asked him what if leak was against the wall and no digging was needed, he assured me price would be adjusted accordingly. again, my fault for not getting this in writing. He attempted to get to leak from garage and was unable to, so had to cut into my family room floor and wall. As I guessed leak was against the wall and was repaired. No one needed to go under house. Beto called two other workers (according to him because they had a small stature in case crawling was needed). I never saw all three working, two basically hung out. At the end I was presented with the $2,000 bill, I asked about the adjustment since no digging was needed, Beto told me his boss said no. but he would be nice and deduct $100. I paid my bill and called the owner with my concerns-he said that a quote should never be given before the plumber could see the actual problem and he would talk to Beto and call me back. That was last week, no call back. I waited to write this review to see if the owner would make things right, or at least explain the charges. So beware of this company-or at least Beto and his quotes, don't make my mistake and agree under stress and pressure! I had an active hot water leak under my house and I should have known better, but I didn't and they took advantage. UPDATE: I thought I was speaking with the owner originally, but it must have been a manager. The owner called me a couple of hours after I posted this review and said he was unaware of the situation. He said he would use this as a teachable experience with his employees, apologized, and offered me a $400 credit. I accepted the credit, and was going to take my review down, but it happened, people need to be aware. So I am adding this to know the owner did finally reach out and made things right. Unfortunately it didn't happen until I posted a review.

I noticed a faint gas smell every time I opened the cabinet door next to the oven. It would go away…read moreafter a moment, but I didn't want to take any chances, so I called and spoke with Janet. She quickly scheduled an inspection for the same day. Jesus and Alejandro arrived and were polite, courteous, and professional from the start. They walked me through everything they were doing while diagnosing the issue, and sure enough, they found the leak. They left briefly to pick up the necessary parts and came back to complete the repair. Throughout the entire process, Jesus kept me informed every step of the way--no surprises at all. They also left our home just as clean as they found it, which I really appreciated. This was my fourth time using Concord Rooter and Plumbing, and once again they delivered excellent service. I wouldn't hesitate to call them again for any future plumbing needs.

Needed tree root rootering for sewer lateral to street. Everybody was friendly -- beginning to end…read more Marco understood my problem in scheduling a Jesus thoroughly snaked the line multiple times (as if he was doing it for his own home). So far so good, but I would have little hesitation in recommending these guys!

I had a leaking tankless water heater. Jimmy came by in the evening right after I called and his…read moreteam got the leaking unit out and replaced with a new unitt the next day. They also relocated it to a better location. Everything looks and works great. Jimmy had a great team and was personally there all day doing the work and making sure things were done well unlike most companies. Entire team felt like honest people doing good work. Definitely will use them again if I need any work done.

We had an emergency leak at one of the properties we manage, and I can't say enough about how…read moregrateful we are for Jimmy's quick response. He came out at 9:00 p.m. to take care of the issue, and his professionalism was outstanding. He was honest, transparent, and took the time to explain everything clearly. Most importantly, I never felt like he was trying to take advantage of the situation or upsell unnecessary work--something that can be a concern during after-hours emergencies. He focused on resolving the problem efficiently and with integrity. Thank you, Jimmy, for your prompt service and for giving us peace of mind. We truly appreciate you!

Ed came out and put in a new faucet for me at my condo. In and out in 45 minutes. Highly…read moreprofessional and a great job. I'd recommend Plumbing Solutions to anyone!

They were fantastic to work with - fast to respond, clear communication and reasonably priced…read more They will be my first call for any future issues.