Rented from this location for over 5 years. Richie was super rude and when I asked to speak to a…read moremanager or supervisor, he said he was the manager. He was very disrespectful and publically disrespectful at that. Was yelling at me in front of other storage renters. As I stated I understood him inside while we spoke, he continued to follow me outside and continued to speak loudly and abruptly. Very unprofessional, disrespectful and rude. I hope you don't continue to speak to renters like this. Due to this, I will be transferring companies and changing my storage. He is not an asset to your company for an 11 year veteran. Richie needs to be more professional as a manager.

The manager always went out of his way to help me. Very friendly very clean looks like a lot of…read morecameras for security

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

This place is horrible to rent from. A few months back I went to go to my unit and I was locked…read moreout, even though I paid my rent early. So I tried calling and no one at the front lobby would answer. I climbed in my car to go out so i could get to the front office to talk to someone. Lo and behold, when the gate to get out opened there was a huge ditch from the construction and no way to get out!! I called again and again and kept talking to someone at the Fife location and they said we don't see any movement in the Nalley Valley Office. I had to sit and wait for another car to come through gate and get out that way or i would have been stuck there who knows how long. No one bothered to call me and see if i was ok or to discuss it. Rosa is HORRIBLE. Communication is non-existent at this place and customer service is horrible. DO NOT RENT FROM HERE

The staff are very pleasant to work with. Always cheerful. The facilities are top notch and the…read moresecurity is excellent. I worked with Cindy and could not be more pleased with her service.

Very professional and helpful. Clean spaces and well kept…read more Good quiet spot and safe.

I have been at this facility since they opened there doors . Only been late 1time in 15 years . I…read moreonly pay cash because I dont trust the,system. I have my identity jacked once and refuse to let it happen again. Anyway I show up today 8min till 4pm . Thats what time they close on sunday. I get there,the same time as another customer who i believe was getting unit.. I could be wrong . So I tell the kid I want to pay my storage I get my cash out and hes says" we dont take cash " im like what what do you mean you dont cash ? Then hes says were closing . Im like so . Ive come in at 4oclock on the nose before and paid it with no issues. Now today I cant today because of some kid is lazy .. he says we dont take cash 10min before closing .. but youll help the other chick get a storage unit. Seems like that would take a lot longer then just opening up the till and taking my money . Just saying . So I leave with out complaing . I figured ll go through some shit in my unit so driving out there wasnt a lost cause . Thats when I discovered they locked me out of my unit .. my contract says till the 10th before they lock you out.. today is the 8th . Keep in my mind i pay my storage fee over everymonth by $70 or $100. Just incase something like this happens . In the 15 plus years ive been there ive been a good customer . Im always on time but the one time and that was 10years ago .. ive never complained about anything even after my unit was broke in to 3 years ago and my door still isn't fixed properly. Its a decent place to rent . Just seems like there new staff is lazy or in to big of hurry to get home instead of taking there customers payments . Espicially from someone that has never had an issue with them before

One staff member here is not so pleasant. She needs to mind her business. I was enjoying my morning…read moreand just got off work. I needed to get some things, and she pulled up on me ruining my day!!!!! She approached me unpleasantly and had some complaints. She needs to work on her customer service or go elsewhere!

I've used them for about 3 years. Place is clean (including the bathroom). I love that there is a…read morelight in my unit. Also that units are drive up so I don't have to lug my stuff into an elevator, lock my car and then be in an interior hallway while getting stuff in/out of the unit. Office staff are easy to work with.

Horrible customer service. I highly do NOT recommend these units for that issue alone. I spoke with…read morea woman on the phone and that five minute phone call completely changed my mind with EVER doing business with this facilit

Very easy to rent and secure a unit. The manager was very helpful. The Tacoma location is clean and…read moresecure.

I recently wrote an honest review after the place sent me an email with a request for me to write a…read morereview for them. I am very honest and fair and never just write a review that is 5 stars or 1 star because I am emotionally charged or anything. My hope is someone will see my review and have an honest view of what to expect. 2 days after my review of this facility the manager woman I have never seen before handed me an envelope with a smile on her face and said my lease is being terminated and I have till the first to get out. She said I had multiple violations accessing the property after closing where my gate code was used. I told her that was impossible because I am very vigilant about abiding by all the rules and I promised her there is nobody who can show a single piece of evidence backing that claim. I asked to speak to the manager and she said she was the manager; so I asked to speak to someone above her and she said that I was not allowed to speak to anyone above her but she would let them know I would like to speak to them, but not to get my hopes up because these decisions are almost never reversed. I said this feels very much like I'm being discriminated against and that I'm disabled and the unit is very important to me. I repeated that I never broke the rule and nobody ever mentioned me violating a rule to allow me to make sure I never did it again and she said I was seen in the parking lot past 10pm and that is considered a violation. Me making a phone call after leaving my storage before I drove to my next destination is the claim after she realized I never accessed the gate with my code after hours and that was a bogus claim. I cannot believe I am being kicked out because I didn't give them a 5 stars review. This is the most childish behavior and to smile in someone's face when you know you are making a decision that is going to make a persons life extremely difficult is so messed up. How someone can enjoy that moment is disturbing. I used to be a Forman working up on the light rail and even when I had to fire someone who definitely deserved it, I felt terrible delivering that news because I was causing unknown hardship for him. This woman looked like it's her favorite thing to do. Save your money and energy and go to a nicer place with a better staff. These people were the worst, and their units were horrible too. I suggest going to pearl street self storage if it's convenient for you. Thank people are very nice and the units are the best I've ever seen. I can't write enough to describe how horrible secure space is. Don't go through what I went through and go somewhere else

MICE PROBLEM & CRAZY PRICE INCREASES!! I would put zero stars if I could. My husband and I had a…read moreunit here for a year and a half before needing to take our belongings out. Our first rate was quoted $92/month and when we left they notified us they would be increasing to $295/month the following pay period. We also discovered upon grabbing our stuff an abundance of mice feces all over our unit. We told the front desk and they acted like they had no idea. After doing some research later that day, we realized they lied to our face as this has been an ongoing problem with public storage for the last few years at least. Do NOT rent here and go elsewhere. A complete dump of a place.

Very impressed! We have never rented a storage unit before and found it to be a great experience!…read moreEvin was very informative and Friendly. The facility is clean, accessible and the security is excellent! There is an app that keeps track of payments, account info etc and has automated gate access making it easier to get in and out. Would definitely choose them again if needed. Steve