My pain Dr sent me for a surgery consult. I saw the PA not Dr Vacca. I am terrified of surgery as I have other serious health issues and my surgery in 2018 almost killed me. I told her this. She had my MRI and really could say nothing to reassure me. She was just like ok we don't push surgery on people. I was trying to ask what my specific surgery would entail and she didn't know the answer. Just felt like a waste of time and money. Precious energy I took to get out of bed and shower being sick with chronic illness. I want to speak to an actual surgeon. How can you commit to a surgery if you don't know all the details or even meet your surgeon? Oh the kicker. A full course of physical therapy (for a chronic condition that won't get better) just to get a MRI. She wouldn't even TRY to see if my insurance required the physical therapy. She also told me my pain Dr might wean me off meds if I don't have surgery because that's happening all the time. So I have to risk my life for pain control now? What happened to caring about the patients quality of life? I want to know everything before I commit to any surgery and I am entitled to! Thank god for Kratom!! If you're in pain and your Dr decides to stop meds consider it. I know it will be there at least. read more

My husband rushed me into St. Mary's ER, on Oct. 11, 2015, after I had just found out from a neck MRI, that I had a "mass", in my lower left brain, by the stem. I was not able to walk very well that morning so I called my husband at work and he came home to drive me to ER: We got there at 10:30am and by 1pm, I was admitted and given a room. Dr. Jay Morgan, [was on call] but ALL the nurses and Dr's, in the hospital said "Dr. Morgan IS THE BEST " !!!!!!! He came to my room that evening and said he put me in 1st for surgery at 5am. I had a cerebellum covered tumor. I couldn't smell or taste for at least 2 weeks. I begged to go home after 6 days, and since I was doing so well, I was allowed to go home. I STILL cannot drive, and cannot work, but I LOVE Dr. Morgan, and my husband does TOO !!!!!!!! read more

I know the doctors here are amazing, Dr. Edward's performed my surgery when I was young and saved my life, although the scheduling staff are horrible tried making an appointment after severe headaches started again and they made it impossible, everytime I called I was told I'd get a call back and never did, this was months ago still never got an appoinment or a follow up! read more

Diana the scheduler for Dr. Jay Morgan is horrible! We haven't been in yet to see the doctor and I'm already having second thoughts. I've been calling to schedule for 2 days and she just will not call back. So, we went down to clinic to see if we had more luck and she is just so unpleasant. She's rude and talks to your like you're stupid. By the way she still didn't schedule us, even though the doctor sent the referral as STAT. Some advice to Sierra neurosurgery there are plenty of people looking for work. Hire someone who is happy to be there! read more

I recently saw Dr. Perrin. He was excellent. He reviewed my MRI with me and clearly explained what it showed. He listened carefully to my questions and answered them in a way that was completely understandable. He was respectable and asked for my input. We ultimately agreed upon a conservative approach that I appreciate. read more

Having Ashlie as an APRN for my pain management has changed my life in such a positive way! She is smart, focused, kind and intuitive as to what my responsibilities and routines should be to meet my pain goals. She doesn't let me make excuses.....we stick to the plan we make for my pain management...we are a team and that is why I feel like I am making progress! She is not just a provider of medication.....she has helped me come up with strategies and alternative methods of handling my pain and for this I will be forever grateful! In my opinion, she is exactly the kind of pain care provider we all hope we get! She is a true asset to the profession! read more

My family member and I saw Dr Khosla. Seeing a neurosurgeon is never anything but scary. The staff a was professional and nice. Check in was a breeze. Dr. Khosla was reassuring, helpful and kind. Dr. Khosla at Sierra Neurosurgery Group was great. read more

Was referred to Dr. Tolbert and told he was very good. My first appointment was with an APRN, ACNPC-AG who was not only unfamiliar with my treatment history, but also my specific condition. She was unable to answer ANY questions I had about prognosis, treatment, or expectations from referrals. Additionally, she disregarded my report of symptoms, took minimal notes, which was reflected in my online record. My visit summary essentially acknowledged I attended the appointment with a slightly elevated blood pressure reading. Subsequently, I responded to a patient satisfaction email and took the time to express my disappointment over the "care" I had received that day. I later received a call saying Dr. Tolbert believes the specific condition is something else, which is inconsistent with several other specialist provider's reading of my images AND my conversations with them. I was told Dr. Tolbert wanted to see me within a week, and after a specialist visit, and I was contacted later that day to schedule that appointment. At the time I rescheduled, my previously scheduled visit was then cancelled. The next day I get a call from another staff member who also spoke with Dr. Tolbert, and apparently within less than 24 hours Dr. Tolbert believes I should wait three weeks to come back to allow time for additional studies to be received. When I asked why the change and what would take so long, again I received no answers. I then was rescheduling my appointment yet again and was told another patient had been placed into my prior slot. Needless to say, I thanked her for her call and told her I would call back. However, my experience thus far with this office has included nothing but "I don't knows" and second hand diagnosis with no discussion of treatment or concerns and therefore I am seeking out care from a more professional specialist/group. I believe the practice of neurosurgery to be one where providers and staff should exude experience and professionalism with patients. You WON'T find that here. Rather if you are able, please choose another provider OR at the very least obtain a second opinion from someone specializing in your particular health matter. read more

Dr. Jay Morgan was a great doctor and has trained his life away to help people like myself and I am very happy for that seeing I broke my neck on the C6 & C7 spine and was life flighted to Reno to the trauma unit for emergency surgery. hey did a wonderful job and Dr. Jay Morgan was great to myself, my wife, and my family. Here is where they get a 1 star. The follow up after surgery is just plain horrible for medical care. They schedule myself for a 6 week follow up to review my x-rays and strength. they don't call back for 1.5 weeks and then I finally get in at 8 weeks still not knowing what I need to do to move forward with my life. I make special arrangements for lodging, work, and etc. they call me the morning of my appointment to cancel it and won't even let me talk to the nurse practitioner to see what I need to do next, instead they tell me to drive back home which is 200 miles away and come back the next day. NO! So then they say he will just call me to see how I am doing the next day. They called at 4:45 p.m. and said if I call in the next 10-15 min I can speak with him, I couldn't at the time due to my work. then the said he might call the next day between 8:00 - 10:00 am of course the call at 10:30 to tell me he can't make it or his nurse can't make it to talk. Long story short Dr. Jay was great, the business they run is horribly MANAGED, SCHEDULED, AND ETC. and the worst medical follow up care I have seen to date. I spend $400,000.00 plus on life changing surgery and all I ask for is closing the book on my injury, maybe my physical therapy prescription, pain pills, advice moving forward????? No can't give you that, but we will take your money happily. YOU ARE NOT A PERSON TO THESE PEOPLE, YOU ARE A NUMBER. read more

I am 8 weeks out of surgery for spinal canal closure. I must say that Dr Christopher Demers did a great job on my back, restored my leg strength and helped me to walk a lot better. This Doctor is a straight shooter and will get right to the point about your condition and exactly what he can do for you, including any possible side effects or complications. The other information I am able to share is that if he feels that surgery may not be the right choice he will tell you and offer advice on alternative solutions, I know this because of another friend of mine who went to see this doctor. Doctor Demers is as honest as it gets. read more

I had been having sever pain from a bulge in my L5S1 for years and was given pain management by a previous doctor the entire time without pushing the severity of my condition I had to reach out for myself. Upon research in the healthcare community which I work I heard nothing but great outcomes and wonderful comments about Dr. Sehkon. His office has been very efficient and the staff is all very nice. I contacted his office the middle of November and was able to get an appointment within a month. I met the doctor and his PA on December 19th and they were straight to the point and answered all questions which I appreciated very much. I'm not one for fluff, neither are they. They know what they are doing and take conservative routes first if they can, all approached with compassion. I had a microdiskectomy scheduled for December 23rd after letting them know I was hoping to get to in before the end of the year for my insurance deductibles. They were completely understanding. I am 3 weeks out from surgery and feel amazing. I couldn't be happier with a small scar and wonderful follow up. I recommend this office and this doctor for and back and spine problems to everyone! read more

All I needed was my prescription resent to my pharmacy by Rusty at the Neurosurgery group my first prescription by Dr. Blake was not legible by the pharmacist, a week goes by and several messages from both me and the pharmacy staff has left us with no response at all. I just feel from a customer/patient experience this is very poor and concerns me a lot about their practices and follow ups. My first visit with staff and Dr. Blake was excellent the frustrating part is waiting while your in discomfort for a follow up on a non narcotic pain medicine, look I am sure this is just a matter of communication on their part and could easily be resolved by a phone call. read more

We knew not to go to this doctor when we heard about how awful him and his staff were to clients, but workers comp made us give him a try. WHAT A MISTAKE! I can't believe he doesn't have more complaints on here, but 3 reviews total shows he isn't good either! My husband works in the oilfield industry and has for 10 years, he started having major leg and lower back pain. He went to Demers and I have to say I've never been so disappointed in how a business is ran! They treat you like pain pill addicts and that that was all he wanted. It's in and out of the office no give a sh** attitude. Their front desk staff NEVER answers the phone and NEVER calls back when you leave a message. He was supposed to be in every 3 weeks for Checkups and injections and 6 weeks go by with no word or call back! We finally go in and he is 2 hours behind in clients, do you think the front desk told us that?! Nope. Then we get back and he has the nerve to tell him he isn't in pain and can be released to work! Wait what?!? You're not even listening! I've had many friends that went to him and left hostile and angry and when he told them nothing was wrong they found a new doctor that did emergency surgery! We will NOT be back and we will NEVER refer him to anyone! Steer clear of this scam artist!!! read more

Our experience to obtain an appointment, get neurosurgeon assigned and see Dr Vacca was a very disappointing one. The clinic staff was NOT interested in assisting us, it took great amount of persistence and numerous calls to get our appointment for a severe tr - level cervical condition. We traveled 2 1/2 hour( one-way) for the appointment and had a feeling that Dr Vacca had no interest in offering the fastes, most effective solution for my husband's condition because he was more conserved about insurance payments. Our Federal BCBS is outstanding and have already been coordinated, yet he declared that it was the WORST and stated that it will require physical therapy and other processes before surgery. After out insistence that we have already cleared with FBCBS that urgent surgery is likely has finally was willing to review the MRI images and report in another room. After the brief discussion on how he would opreate, he did send in his office assistant to gather further info for potential surgery in 3-4 weeks. He showed no sense of urgency, compassion or humility to the suffering of my husnand. Once we left Sierra we headed for a second opinion. The Advanced Neurosurgery clinic just 3 miles away rallied around my husband. Without an appointment, they took time to review his MRI, examine him and offered next day surgery. He ended up in surgery on the following Monday at Renown Regional. The surgery was a complex tri-level cervical spine procedure that lasted 3 hours. He immediately regained function of his right fingers that were going numb. He also feel deminishing pain in his arms, shoulder and neck. Dr Michael Song and his staff cannot be praised enough for their efforts unlike the staff at Sierra Neurosurgeons Group. read more

Dr. Demers is such an amazing doctor that I trust wholeheartedly! He has a wonderful bedside manner, he is super positive and is conservative in his decisions. He performed a double fusion in my neck in 2014 and the results are absolutely life changing! He has recently performed a lumbar surgery and I'm on the books for another due to injuries from long ago. From scheduling, his awesome nurses, and his amazing PA, the Sierra Neurosurgery Group & Dr. Demers offers a great all around experience. I would highly recommend him to anyone that has spine or brain issues. I have seen a multitude of doctors in my time and I can honestly say the he is a one of a kind and for that I am truly grateful! read more

From the moment I was referred to Dr.Sekhon, he and his office staff were exceptional. Allison, his scheduler, responded quickly by phone and email. Dr.Sekhon spent 45 minutes with my husband and I at our initial consultation, and his calm demeanor put me at ease immediately. He erased my fears and showed great confidence in his ability to help me ( confidence is different than arrogance!). I decided to schedule the spinal fusion after years of failed attempts at other therapies. His two PAs are just phenomenal. Curt responds within just a few hours of calls or emails. My visits with him have been thorough. He even came to see me in the hospital, even though he wasn't in my surgery. Greg, the PA who was in my surgery, was extremely attentive to my needs. He came to see my 5 times in my two day hospital stay. He called when he said he would call me after I went home. Dr. Sekhon and his team visited me over 8 times in two days following my surgery- that's the ultimate in patient care! I had zero complications, so I would imagine that if I did, they would have come more frequently. I am now 11 weeks post-op, and I could not be more pleased with the results of Dr. Sekhon's surgery. I went back to work at 9 weeks (I'm a teacher), and it was perfect timing. I trusted Dr. Sekhon from the moment I met him. I saw another spinal practice before Dr. Sekhon, and I am so glad I decided on Dr. Sekhon. He will be honest with you, give you all your options, help you think about potential issues in the future with each option, and allow you time and space to make your decision. Dr. Sekhon is very conservative in his approach. I felt he, and his staff, truly cared about me and the surgical outcomes. You owe it to yourself to go to the best neurosurgeon in Reno. read more

Horrible experience at this facility. I was referred by my primary care M.D. and saw Dr. Blake. The Dr. first wanted an MRI which I promptly got. It took two weeks for him to read it with me calling every day and leaving a message with his med Asst. Abby or Gabby, I'm not sure which. This is where the biggest problem was. She never returned my calls although the message states that I would be called back within 24 hours. The only time she did call back was when I reported her to her supervisor. I am myself a supervisor in the medical field and was appalled at her lack of caring and competency. Clearly just in the business for a paycheck. Dr. Blake was a good Dr. and had good chair side manner. He probably just has to big of a Pt. load. I then saw his P.A. I suffer from failed back fusion which was under control with Tramadol but the last several months my pain has increased significantly and I asked the P.A. for something stronger while I am waiting to see if I can get an implanted electronic stimulator and she started talking about how people sell their pain meds. on the street, and several other comments that were complexly inappropriate. Evidently in her mind everyone is an addict or a drug pusher. Completely unprofessional and insulting. As stated earlier the biggest problem was the med asst. If you go here and she is the med. asst. for the Dr. you see you will not be able to get a hold of your Dr. EVER. Finally something positive to say. The scheduler Holly was awesome. I learned to go to her with my need and always received a prompt call back even concerning issues that were not in the scope of her job. She is caring and competent. If I could give a negative star rating I would but unfortunately I have to give one star which is way more than this facility deserves. read more