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    Sierra Truck Division

    3.7 (3 reviews)

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    NAPA Auto Parts

    NAPA Auto Parts

    2.9
    (11 reviews)

    There is a bunch of thieves that operates this location buyer beware they will not warranty…read moreanything without a receipt but tell you we will keep your phone number stored in just in case. WRONG SCAM we don't show your phone number because they do not want to warranty anything on there poor products they sell. Thanks for nothing.

    I wanted a bottle of "Steel Seal", which is the stuff you use if you've blown a head gasket and…read moreyou're 1) too lazy, 2) too cheap, or 3) in too much of a hurry to fix the problem the right way with a new head gasket and possibly some machine work. I saw it on Amazon, but I try to buy local instead of through Amazon when I can, and on the product website it said that it was also sold at Napa stores, so I called this store, the Napa Auto Parts store on Palm Avenue in Auburn. It was a Sunday, which may have factored in to what happened. The gentleman on the phone said that he didn't have it and that no other nearby store did either, so I either asked him if he could order it (or he offered, I forget which), and said that it "should" be in the next day (Monday) and that he would call me when it arrived. I offered to pay with a credit card but he said they don't take credit cards over the phone and that I could pay when I picked it up. It's $100 a bottle, which may also have factored into what happened. They didn't call on Monday, so today (Tuesday) I went in to see if it had showed up. I asked the fellow behind the counter (who wasn't the person who took the phone order) if it had come in, and he said that it wasn't available but that he could order it. It took several back and forth exchanges to establish that it was never ordered, but that he could order it. It went something like this: Me: "I had someone here special-order an item two days ago, I'd like to see if it's here. It's a bottle of Steel Seal, it's used for...(explanation)" Him: "We don't have any in stock, and none of the stores around here do either, but I can order it and have it here today." Me: "I already ordered it, it was supposed to get here yesterday, can you see if it's here? Like in the back or something?" Him: "We don't stock that item, but I can order it" Me: "I already ordered it, it was supposed to be here yesterday" Him: "I just checked stock, we don't have it, do you want me to order it?" He seemed a little annoyed and didn't seem to care that this had happened and didn't offer an apology or an explanation, although he didn't really owe me any of that. But if I was working there I would have said "listen, I'm really sorry, there was a mix up and the item wasn't ordered, but we can order it today and have it (whenever) if that works." But to be fair, who am I to judge? If I knew anything about working in an auto parts store, I'd be behind the counter myself! So next time I need something I'll probably just order it on Amazon.

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    4.1
    (54 reviews)

    Today's experience is why I'll ALWAYS choose O'Reilly's over any other store and I hope management…read moresees this as well. I knew my SUV needed a new battery for a few weeks now, but have been putting it off. Today, while at the park with my wife and toddler, 30 mins from home our battery decided to finally die completely. The first thing I did was uber to O'Reilly to get a jump start pack and immediately Noe was super helpful and recommended I borrow their jump pack (and leave my ID) in order to save some money until I could get the car there just so I can get a new battery. Unfortunately, the pack was not able to get the battery going so I called back and Noe offered to literally come out to me after his shift and help me install a new battery! So I placed in a new battery order online, he arrived promptly right after work still in uniform with all the things necessary (tools, the new battery I ordered, the receipt so I can get my core deposit, and even my ID!). He even did the labor himself pitch black at night, it took him only a few minutes and our car was up and running again! This review is the least I could do to thank Noe. At the end of the day all auto parts stores sell the same thing, it's this type of service that differentiates which one you should always choose.

    The employees there are above and beyond! The young assistant ( a guy), unfortunately, I did not…read morememorize his name was helping me with the light bulb. I felt terrible that day.And he saw it. So he was going back-and-forth with me to switch the light bulbs and install them. He even told me to stay in the car and not move, cause I was in so much pain. Thank you so much!

    Sierra Truck Division - autopartssupplies - Updated August 2026

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