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NAPA Auto Parts

5.0 (2 reviews)
Open • 7:00 am - 7:00 pm

Services - NAPA Auto Parts

Auto battery and fluid recycling

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10 months ago

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O'Reilly Auto Parts

O'Reilly Auto Parts

4.1
(53 reviews)

Today's experience is why I'll ALWAYS choose O'Reilly's over any other store and I hope management…read moresees this as well. I knew my SUV needed a new battery for a few weeks now, but have been putting it off. Today, while at the park with my wife and toddler, 30 mins from home our battery decided to finally die completely. The first thing I did was uber to O'Reilly to get a jump start pack and immediately Noe was super helpful and recommended I borrow their jump pack (and leave my ID) in order to save some money until I could get the car there just so I can get a new battery. Unfortunately, the pack was not able to get the battery going so I called back and Noe offered to literally come out to me after his shift and help me install a new battery! So I placed in a new battery order online, he arrived promptly right after work still in uniform with all the things necessary (tools, the new battery I ordered, the receipt so I can get my core deposit, and even my ID!). He even did the labor himself pitch black at night, it took him only a few minutes and our car was up and running again! This review is the least I could do to thank Noe. At the end of the day all auto parts stores sell the same thing, it's this type of service that differentiates which one you should always choose.

I came in to grab some windshield wipers for my new car. The one on it even I bought it were still…read moregood, but I wanted better ones. The store was very clean and I was greeted as I came in. I found what I needed and...Wow, I don't remember these being sold separately and being so expensive!! However, I picked the ones I wanted and after paying, the kind employee said he could help me out them on. I could have, but since he offered to help, I took him up on his offer. He had it done in minutes and I was on my way! I really appreciate his help and how helpful this store is whenever I do come here.

NAPA Auto Parts

NAPA Auto Parts

2.9
(11 reviews)

There is a bunch of thieves that operates this location buyer beware they will not warranty…read moreanything without a receipt but tell you we will keep your phone number stored in just in case. WRONG SCAM we don't show your phone number because they do not want to warranty anything on there poor products they sell. Thanks for nothing.

I wanted a bottle of "Steel Seal", which is the stuff you use if you've blown a head gasket and…read moreyou're 1) too lazy, 2) too cheap, or 3) in too much of a hurry to fix the problem the right way with a new head gasket and possibly some machine work. I saw it on Amazon, but I try to buy local instead of through Amazon when I can, and on the product website it said that it was also sold at Napa stores, so I called this store, the Napa Auto Parts store on Palm Avenue in Auburn. It was a Sunday, which may have factored in to what happened. The gentleman on the phone said that he didn't have it and that no other nearby store did either, so I either asked him if he could order it (or he offered, I forget which), and said that it "should" be in the next day (Monday) and that he would call me when it arrived. I offered to pay with a credit card but he said they don't take credit cards over the phone and that I could pay when I picked it up. It's $100 a bottle, which may also have factored into what happened. They didn't call on Monday, so today (Tuesday) I went in to see if it had showed up. I asked the fellow behind the counter (who wasn't the person who took the phone order) if it had come in, and he said that it wasn't available but that he could order it. It took several back and forth exchanges to establish that it was never ordered, but that he could order it. It went something like this: Me: "I had someone here special-order an item two days ago, I'd like to see if it's here. It's a bottle of Steel Seal, it's used for...(explanation)" Him: "We don't have any in stock, and none of the stores around here do either, but I can order it and have it here today." Me: "I already ordered it, it was supposed to get here yesterday, can you see if it's here? Like in the back or something?" Him: "We don't stock that item, but I can order it" Me: "I already ordered it, it was supposed to be here yesterday" Him: "I just checked stock, we don't have it, do you want me to order it?" He seemed a little annoyed and didn't seem to care that this had happened and didn't offer an apology or an explanation, although he didn't really owe me any of that. But if I was working there I would have said "listen, I'm really sorry, there was a mix up and the item wasn't ordered, but we can order it today and have it (whenever) if that works." But to be fair, who am I to judge? If I knew anything about working in an auto parts store, I'd be behind the counter myself! So next time I need something I'll probably just order it on Amazon.

AutoZone Auto Parts

AutoZone Auto Parts

3.9
(41 reviews)

Well one employee gets 5 stars and the other gets 1 so this is the average and here's what…read morehappened. I called to see if they had a particular wiper, I said "I never put it on before and I don't know what I'm doing" she said they had the wiper and to come in. She helped be get the right wiper but never said anything about help with installation when I alluding to wanting it. One of the wipers had about 5 parts and I put the wrong one in cuz I don't know what I'm doing. Then I broke my wiper off because it was stuck old and brittle and did I mention I don't know what I'm doing. So I went in to return them so it didn't happen again. It wouldn't have any way because the back one was actually different than the one I was looking for. So when I was returning it, I asked the gentleman if they could help with installation and he said that they could've so that I re-purchased two of the three I returned and had him help me with installation if he had been there instead of her in the beginning, I would have all three all perfectly and then more business with the store and Ben a happier customer. I'm not sure why she's so bad at customer service but someone should talk to her. Homeboy gave me the great service I expected to get when I came to AutoZone. If I hadn't ran into him, I would've left and never came back.

I went into AutoZone on 3/21/2026 and received outstanding service from Jason. He took the time to…read morereplace a lightbulb that was difficult to put in. He even taped up part of my light that was broken. I can tell you right now that I have been to many auto parts stores and they have never been as helpful and as kind as Jason was. If I could give this review 100 stars I would. Jason is such an amazing employee that went over and beyond and I will definitely be a lifetime customer of AutoZone because of this experience!!! Thank you AutoZone for hiring such great employees!!! I highly recommend this auto parts store. You will not be sorry.

Original Wheels and Accessories

Original Wheels and Accessories

5.0
(59 reviews)

Original Wheels & Accessories in Rocklin is hands down the best customer service I've ever…read moreexperienced at a tire shop or auto mechanic shop--no contest. From the moment you walk in, the team is friendly, knowledgeable, and just easy to work with. You can tell they actually know their stuff and take pride in what they do. Pricing on wheels and tires was very reasonable, and everything was explained clearly--what was wrong, what needed to be done, and what could wait. No pressure, no surprises. I think the head suspension tech/owner (Jim) might be the Michael Jordan of tire, wheel, and suspension installation. When I had an issue with something in my suspension, he showed me the part and explained why it needs to be addressed. I know a little bit about cars but Jim would explain an issue in a digestible way that someone with no car knowledge or mechanical aptitude could understand. That's a rare gift in the automotive repair industry. What really stood out to me is they don't move forward with any additional work unless you give the green light. That level of transparency and respect is rare. Also--random but worth mentioning--they have the cleanest restroom I've ever seen in any mechanic or retail shop. That alone says a lot about how they run their business. I'll be honest, I spent a bit more than I expected on both visits--but I left feeling 100% confident my vehicles were safe and the work was done right. That peace of mind is worth it. I trust the guys there, I trust their work, and I'll absolutely keep going back for wheels and tires. Already recommending them to friends and family. 6 out of 5 stars

Big thank you to Jim and everyone at Original Wheels! I first spoke with Jim over the phone and…read morelet him know I was considering a 2.5-3 lift for my 4th gen 4Runner and also needed CV replaced. I came in the following week and spoke with him in person. Jim was transparent, honest and had a lot of knowledge to offer. When I didn't understand something, he showed me actual parts to help me visualize and understand (clamshell bushing). After going over options, I opted for Bilstein 6112s (3 inches)/5100s (1.5 inches) + rear springs, SPC UCAs, clamshell bushing and CV replacement. Labor cost and prices for lift kit/parts were are very fair here. Original Wheels also had everything I needed in stock for same day service so it was very accommodating. My 4Runner is a little beefier now and I just love the stance. Ride quality is very smooth with the 6112s considering I drive about 40 miles daily for work. I'll definitely be back in the near future for some 33's or 35's. Come check them out for wheels and tires as well, they have a huge selection, definitely something for everyone. I previously purchased Method wheels and Falken Wildpeaks AT4Ws from these guys a year ago as well. Absolutely my new go-to shop and would definitely recommend them to others!

NAPA Auto Parts - autopartssupplies - Updated July 2026

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