There is a bunch of thieves that operates this location buyer beware they will not warranty anything without a receipt but tell you we will keep your phone number stored in just in case. WRONG SCAM we don't show your phone number because they do not want to warranty anything on there poor products they sell. Thanks for nothing. read more

NAPA Auto Parts - 6/24 Less than year old !!!! - Auto Parts & Supplies Near Me - Loomis, California

I needed to replace my car battery and went here as they are supposed to test and replace them for their customers. Destiny was very nice and helpful but said she couldn't do it until additional staff was in after 8:30am. I came back at 10:30am and the man at the counter said he didn't know how to do it and suggested I go to a local auto repair shop and ask them to do it. 2 Stars only because of Destiny's help, otherwise super disappointed in their customer service and will go elsewhere. read more

I wanted a bottle of "Steel Seal", which is the stuff you use if you've blown a head gasket and you're 1) too lazy, 2) too cheap, or 3) in too much of a hurry to fix the problem the right way with a new head gasket and possibly some machine work. I saw it on Amazon, but I try to buy local instead of through Amazon when I can, and on the product website it said that it was also sold at Napa stores, so I called this store, the Napa Auto Parts store on Palm Avenue in Auburn. It was a Sunday, which may have factored in to what happened. The gentleman on the phone said that he didn't have it and that no other nearby store did either, so I either asked him if he could order it (or he offered, I forget which), and said that it "should" be in the next day (Monday) and that he would call me when it arrived. I offered to pay with a credit card but he said they don't take credit cards over the phone and that I could pay when I picked it up. It's $100 a bottle, which may also have factored into what happened. They didn't call on Monday, so today (Tuesday) I went in to see if it had showed up. I asked the fellow behind the counter (who wasn't the person who took the phone order) if it had come in, and he said that it wasn't available but that he could order it. It took several back and forth exchanges to establish that it was never ordered, but that he could order it. It went something like this: Me: "I had someone here special-order an item two days ago, I'd like to see if it's here. It's a bottle of Steel Seal, it's used for...(explanation)" Him: "We don't have any in stock, and none of the stores around here do either, but I can order it and have it here today." Me: "I already ordered it, it was supposed to get here yesterday, can you see if it's here? Like in the back or something?" Him: "We don't stock that item, but I can order it" Me: "I already ordered it, it was supposed to be here yesterday" Him: "I just checked stock, we don't have it, do you want me to order it?" He seemed a little annoyed and didn't seem to care that this had happened and didn't offer an apology or an explanation, although he didn't really owe me any of that. But if I was working there I would have said "listen, I'm really sorry, there was a mix up and the item wasn't ordered, but we can order it today and have it (whenever) if that works." But to be fair, who am I to judge? If I knew anything about working in an auto parts store, I'd be behind the counter myself! So next time I need something I'll probably just order it on Amazon. read more

The picture they show is back when this store was owned by Bart Riebe. Then it was great. It was run by car people. Now it's owned by Napa Corporate. Nobody even has a clue. You might find what you need about 20% of the time. I called to inquire about some parts and they had never heard of an MG and asked who makes it. I'm done with these inept jokers..... read more

Hands down the worst auto parts store in the valley dropped my heads off there to be machined, they said 2-3 days max. It is now three WEEKS later and they haven't started yet they keep saying "they'll get to it tomorrow" they promised they'd be done today but.... you guessed it! they ignored our calls left early now I have to wait another weekend. DONT WASTE TOUR TIME WITH THESE PEOPLE read more

These guys have competitive prices and they offer great service. When I first moved to Lincoln almost a decade ago I had to replace a starting motor. About a year later the part failed again and they let me take a replacement since it was covered under their lifetime warranty without paying for it and just asked that I bring back the other part within a day or two. They probably won't do that now that Lincoln has more than tripled in population, but that's the kind of employees they have. I don't know much about cars and they always go above and beyond to help. The other stores in town stick their noses in the air and belittle you if you don't know what you are doing. read more

Always nice and helpful and never talk down to "the female." I picked up windshield wipers a couple of months ago at another store, not a Riebes, because it was convenient and was a little bothered by the attitude, but ignored it. Yesterday, I needed to replace the battery in my car and took it in. I asked them to double-check and see that the battery was dead. I was pretty sure from the sound when I tried to start it, but wanted to be positive before I bought a new one. He said, "of course," like it was no big deal, checked it and confirmed, yes, dead battery. Then he gave me a dolly to wheel it out to my truck without even me even asking. I told him it was fine and he said, "oh, no, we always offer it, makes it easier." They are great when my elderly dad goes in there, as well. They never rush him and speak up so he can hear. He raves about them every time he goes in, which trust me, that's a big deal. Good job guys and gals, keep it up. I'll never buy windshield wiper blades from that other store again! read more

This auto parts store is fantastic, they always are helping and educating me on how to repair my truck. Thanks guys!

K a i r' e of Napa Riebes Auto Parts in Loomis was a great wealth of knowledge and assistance. So nice to come across customer service like that. You are appreciated Kair'e, we will definitely make this our Auto Parts stop read more

Great service. Free battery testing. Very helpful. Then the Loomis garage will put in your battery for free!

Hands downs the worst auto parts store as far as service. I wouldn't even bother wasting my time asking the staff for help finding a part. But if you do decide to...bring the part you want to replace and find the correct part number online so you can show them what to type in the parts inventory. Always double check that it indeed has the correct number on the box. I would highly recommend you open it while you're still there to confirm that it is the correct part by matching with the core. Goodluck using this place. read more