Today's experience is why I'll ALWAYS choose O'Reilly's over any other store and I hope management sees this as well. I knew my SUV needed a new battery for a few weeks now, but have been putting it off. Today, while at the park with my wife and toddler, 30 mins from home our battery decided to finally die completely. The first thing I did was uber to O'Reilly to get a jump start pack and immediately Noe was super helpful and recommended I borrow their jump pack (and leave my ID) in order to save some money until I could get the car there just so I can get a new battery. Unfortunately, the pack was not able to get the battery going so I called back and Noe offered to literally come out to me after his shift and help me install a new battery! So I placed in a new battery order online, he arrived promptly right after work still in uniform with all the things necessary (tools, the new battery I ordered, the receipt so I can get my core deposit, and even my ID!). He even did the labor himself pitch black at night, it took him only a few minutes and our car was up and running again! This review is the least I could do to thank Noe. At the end of the day all auto parts stores sell the same thing, it's this type of service that differentiates which one you should always choose. read more

I came in to grab some windshield wipers for my new car. The one on it even I bought it were still good, but I wanted better ones. The store was very clean and I was greeted as I came in. I found what I needed and...Wow, I don't remember these being sold separately and being so expensive!! However, I picked the ones I wanted and after paying, the kind employee said he could help me out them on. I could have, but since he offered to help, I took him up on his offer. He had it done in minutes and I was on my way! I really appreciate his help and how helpful this store is whenever I do come here. read more

O'Reilly Auto Parts - Front entrance on a beautiful day! - Auto Parts & Supplies Near Me - Rocklin, California

The employees there are above and beyond! The young assistant ( a guy), unfortunately, I did not memorize his name was helping me with the light bulb. I felt terrible that day.And he saw it. So he was going back-and-forth with me to switch the light bulbs and install them. He even told me to stay in the car and not move, cause I was in so much pain. Thank you so much! read more

#1 They're always helpful to women! CARLO helped me this week with a diagnosis and a money saving solution. They also recommended an auto repair shop when the time comes I have an older car and am always grateful for their help. THANK YOU, CARLO & O'REILLY'S ROCKLIN on Pacific read more

Best O'Reilly in the area. I always come here every year for Bosch Icon wipers. They have them at reasonable prices and offer free installation. They even do free warranty replacement of wipers with receipt or rewards phone number as proof of purchase. I needed this after getting a pair of wipers at another area O'Reilly that started skipping after 2 weeks. With their excellent service, I will now always go back to this specific O'Reilly. They carry Chevron Techron fuel system cleaner. They also carry Rain-X Bug Repellent windshield washer fluid. If you sign up for their rewards, they text you coupons. read more

I had a Battery issue - you can drop in and they will test your battery for free. It was bad. They then installed a new battery I purchased there for me. Very helpful staff, and a well stocked store. read more

I was traveling through Rocklin when my check engine light suddenly came on, and I was stuck trying to find help. Every shop I called was unavailable and couldn't fit me in soon enough to get me back on the road. I decided to call O'Reilly Auto Parts since they were close by, and I'm so glad I did. Muhammed immediately attended to me with genuine care and professionalism. He could tell I was stressed and went above and beyond to help me out. He quickly ran a diagnostic, identified exactly what the issue was, and found the part I needed right away. What impressed me most was that he even took the extra time to help install the part so I could get safely back on my way. Thanks to Muhammed's kindness, knowledge, and willingness to go the extra mile, I was able to continue my trip without any more issues. People like him truly make a difference -- O'Reilly's is lucky to have such a dedicated employee! read more

Noticeable AMAZING customer service!! Aaron helped me with parts. He was very knowledgeable & kind. I got all the parts I needed same day and was back on the road. read more

I had an awesome experience at O'Reilly Auto Parts thanks to Noe's outstanding customer service. From the moment I walked in, he was friendly, knowledgeable, and genuinely eager to help. He took the time to answer all my questions, helped me find exactly what I needed, and made the whole process quick and easy. He was also able to change my headlight lightbulb. It's rare to find someone who goes above and beyond these days, but Noe definitely did. I'll absolutely be returning because of the great service he provided. Highly recommend this location! read more

Noe was extremely helpful and more than qualified to help me in my time of need!! O'reilly deserves customer service like Noe's. I will be coming back if i need help with any other automotive issues. Thankyou!! read more

They were quick, nice and had the battery I needed in stock. The store was clean and easy to find.

I needed a new battery for my car, so I removed the old, dead battery and went to the Rocklin O'reilly's store. The manager, Craig, helped us, and did a great job to his credit. First, I had picked the wrong replacement battery and after he did some research he found the correct battery for my car. Then, he noticed I had left part of the grounding clip on the old battery. Instead of making me go home and remove the clip, he took it off and credited me with the core charge immediately. Thanks Craig. read more

I stopped by to get the code of my check engine light. Muhammad pulled the code and took 5 mins to plug the scanner to his computer and could not retrieve the code; I saw him struggling. Someone called asking for parts and instead of putting them on hold he spent another 5-10 mins on the phone with them. I was waiting around and decided to leave. Customer service is horrible. Please re-train your staff. Should not take 20+ mins to get a CEL code. read more

Around 3 pm in Loomis I discovered my car fuel door open; fuel cap missing. Had gotten gas earlier at the Shell in Colfax; obviously forgot replace cap. Was in a hurry! I called the Shell station; it hadn't been turned in. He promised to call me if it is. By the way if you see things like that on the ground at the service station do you turn in to the cashier just in case. I'm 72 and first time I've done this. I googled O'Reilly and called them. What do you do if you can't find one. I just filled up my tank. Shawn answers; I ask if they have a gas cap for a 2006 Subaru. He needs couple more details Forester LL Bean; he has one $13.49. Hallelujah! The end to a good; busy day and I was 10 minutes from the Rocklin shop. Years back I bought replacement light bulbs for my same car here. It's the place to go folks and calling first is welcomed. Headed home just up the street east Roseville feeling safe. Thanks O'Reilly Auto Parts Rocklin! Veterans they give us discounts. Be sure to let them know read more

The man behind the counter made price matching extremely difficult.. not only did he seem like he overall just did not want to he said that he would have to call the store and it "would take a long time", which has never happened to me at an oriellys before, they usually are super willing to ! Super disappointing. On top of that he was questioning why I was trying to price match by asking why we didn't just go to the other store. So on top of having to drive without the oil we needed, the customer service is just trash. read more

Their greediness has killed the customer service. I have experienced on numerous occasions management yelling at female employees. Hell even witnessed them sweep sexual harassment under the rug ( I have receipts on that too). Manny & Jonathan need to get their heads out of their asses and treat their employees better. Whether it's because they all want that end of year bonus or they just don't care about employees, not sure. But I've been a commercial account for over a decade, so I've seen some things. But the store has gone to crap. I witnessed Manager and another in back discussing finances (which shouldn't ever happen within ear of customers, no matter how comfortable they get). Cutting everyone's hours, well you get what you pay for. When every employee is belittled or over worked and treated like crap it translates to us. Customers pay good hard earned money here, myself and many other commercial accounts are considering going elsewhere from here on out. I refuse to support a company that refuses to care about their employees. Revolving door of new workers happens, but not like this. Ever since Jonathan took over the store has gone down. I like him I really do, but if this is how you do business I can't in all good faith shop here. My reputation is everything. I will not sully my name with your poor business savvy. Manny took care of his employees, would have never spoken about a bonus in front of a customer, ever. Hearing employees quit and walk out after threatening violence to their boss, that's not normal. But it is at Harding store. But at the end of the day, I'm sure it's not exclusive to that store. So O'Reilly's please take some advice, put your employees first and excellent customer service will follow! Be better guys. read more

Paradise, CA. Just got a battery replacement in my girlfriend's car. We were offered a 9v battery to put into the cigarette lighter to save all car settings (worked great). Myself being relatively knowledgeable about automotive started installing the new battery as the employee was grabbing various items for the install (wire brush, napkin, corrosion cleaning spray as our connections had some corrosion). I made a dumb move and grounded the wrench on the body while tightening the positive terminal. When we went to start the car, it refused. I thought I had made a big mistake, Zack the O'Reilly's associate was happy to help me diagnose the issue, we were very much on the same page until we were coming to a loss. Turns out the 2015 Mazda had protection in place preventing it from starting with the unexpected voltage in the cigarette lighter circuit. Removed the device and the car started right up. Overall, most knowledgeable person I have met at any parts store in a while. Although neither of us were aware of the setting saver device preventing the car from starting, Zacks method of diagnosis was top notch! read more

Steven and Angelo went above and beyond to help my boyfriend and I when his car broke down. The car broke down in the middle of a parking lot a few blocks down the road. A friend came to help us and drove me to O'Reilly's. Steven sent Angelo out to help us and he brought a code reader and a battery charger to try to jump the car. Unfortunately, the car didn't start and he had a crankshaft code pulling up. But, these two went above and beyond to help us out and we are so grateful! Thank you both! :) read more

Amazing service! I had my battery die on me late on a weekday evening, so I came into O'Reilly and they got it changed out for me on the spot! Highly recommend. read more

Glad to take my used oil with nothing in return. That's a nice "give" that I'd love to pay forward!

My car had a low oil light on it while we were driving a long trip. We found this O'Reillys and Steven went above and beyond to help us out. Just wanted to say thank you so much Steven! Car is running smooth read more

I have a problem with my radio. I went o this O'Reillys location for a battery check. They were extremely accommodating, checked the battery and gave recommendations even though they were to try to get some proration from Walmart. He noticed that my hood struts were shot. Found replacements and installed them. Great service. The next day I went for fuses. Again, super helpful and friendly helping me find the right pieces for the best value. It's now my go to for auto parts. read more

My classic El Camino got hit today in the front by flying debris but only hit the headlight! Stopped in the OReilly Auto for a new one. Bradley recommended an upgraded light and changed both lights for me! He also found another problem which he also fixed. I am a regular here and this is just another reason why. Thank you Bradley! read more

O'Reilly Auto Parts - Bradley at OReilly's Auto in Rocklin replacing my headlight. Thank you, Bradley! - Auto Parts & Supplies Near Me - Rocklin, California

Manager Brian and two other workers harassed me for not wearing a mask after I told them I had a medical condition. They were yelling repeatedly in front of others customers and embarrassing themselves. I walked to Brian who said he was the "manager" and asked him if he had a card. The coward said no. So I ignored him and went back to what I was doing and started audio recording. They shut up, but I left the store and won't go to this O'Reillys again. read more

Recently I lost a loved one that took care of all my auto maintenance. Tonight I put air in my tires for the very first time. It was dark outside and I had a hard time seeing the pressure gauge. After I filled my tires with air I drove to Walmart and while driving, my tires didn't feel right at all! I pulled into Walmart a little after 9:00pm and much to my surprise I saw that O'Reilly auto parts was still open. I went in and had the pleasure of meeting Steven. I told him I put air in my tires for the first time and they didn't feel right! Steven got a pressure gauge, went outside and checked every single one of my tires. Every tire needed to have air let out! One was so full I could have had a blowout if Steven hadn't checked it! After Steven finished checking my tires, I went in and bought a tire gauge and made another purchase. I was so impressed with how kind and helpful Steven was. He was more than willing to go out of his way to help me and I am so grateful to him. Thank you Steven. I will be grateful to you every time I drive my car. read more

Was about to buy a fuel injection cleaner but upon further conversation with (I didn't get to know his name) he did a diagnostic on my pickup. He explained he was a former mechanic and that the problem I was having would not be improved by buying an additive. He further explained that it was probably the fuel injectors. I had already purchased them and was going to have them done in a shop. He explained how to do it, I did it myself and problem solved! Excellent. Saved me hundreds of dollars in mechanics fees! read more

This location is in my neighborhood and my car battery dies day work, so I drove over there after getting a Jim and Jace helped me out getting a replacement battery and then he went above and beyond and replaced my it for me as well. The transaction took no longer than 15 minutes tops. Great customer service and Jace is a solid employee Thanks! read more

The one and only jack was a huge help!!! Highly recommend! Yea yea yea yea yea yea yea yea yea yea yea yea yea yea huge help

Went to pick up pair of wipers for my Mercedes. Dealer wanted to charge $85, thankfully it was a Sunday and the dealer was closed. Bosch wipers on sale (2 for 1) and paid $23. The guys were very helpful and put the adapters on the wiper. I struggled with one and a person came outside in rain to help out. Service was better than Mercedes and Almost a quarter of the price. read more

Manager Brian was a tremendous help; very knowledgeable and professional. As a 32-year small-business owner in Rocklin, I appreciate his customer service -- and his diligence to keep employees and customers safe by trying to ensure people wear their COVID masks. read more

Saturday I bought a headlight bulb from Roseville location. I wasn't able to install myself so Monday while in Rocklin waiting for Alicia to get root canal, I went to Rocklin O'Reilly. Manager Shawn installed my bulb with a smile. I will now drive extra distance to this location! read more

O'Reilly Auto Parts - Thanks Manager Shawn! I will be driving the extra distance to Rocklin location from now on. - Auto Parts & Supplies Near Me - Rocklin, California

This isn't something I feel the need to do in my world . I have physical challenges that require me to use a wheelchair and I drive a special van conversion that accommodates my chair and I with doors and ramps ect. It was my birthday 60 yrs and needed parts for an old mustang I've had for 40. To make a long story short. I never got of my van , got everything I needed and got the senior discount (gee thanks Haha. Your welcome sir) all because of a fine young man/employee by the name of Tony. He was polite, paid attention to detail and very prompt at getting the task done. I have been back two more times with the same treatment. Thank you Tony you are my official parts guy. I appreciate the extra effort. read more

(This is going to be much like my review of another O'Reilly's just a moment ago, since it's the same basic store and situation. However, this was my first visit of my O'Reilly's misadventures. I wasn't paying attention, so the answer to the question of "why didn't you just say something?" is "I didn't put two-and-two together until I had left.") One star because I'm done with O'Reilly shops. Why? They offer a return-customer incentive program, where you use one of those cards, collect points and then get some cash-back thing. Very common. This O'Reilly Auto Parts store would not scan my card. At the end of the day, that's fine, I suppose. O'Reilly's also offers a military discount of some percent. This is the second time that I gave all my information on my card and there was no discount applied. Either I'm walking around with a defunct card and O'Reilly's is tapping into some Department of Defense system to verify the card... or, I'm just wasting my breath. Their stock, prices and general layout is like any other chain auto parts store and such stores will be my destination for my auto parts. Thanks. read more

The store on Pacific in Rocklin is tops in my book. The check engine light came on in my 1997 Ford F150 and I took it to this shop. The assistant manager named Kirsty brought out her equipment and downloaded all of the diagnostic codes from my truck and informed me of the two errors that were found. This allowed me to work directly with my mechanic on the repairs. There was no charge for this service. This Will now be my "go to" auto supply shop. read more

Ordered in parts, and once they arrived I couldn't pick up because I didn't have a mask. The employees were not wearing masks properly (below their noses). They were willing to sell me a mask, then sell me the parts. Whats the difference? Just sell the parts and let me leave. Or if they really believed in masks, wear them properly. read more

Where to start. Went in the store today to get oil changing supplies. Three guys were talking laughing it up. Not even "Welcome...let us know if you need help" or a simple Hi. Red flag one. I was walking around looking for filters, and I know they saw me...but no offer if I needed any help finding something - Red flag two. When I went to the front to finally get help, a guy named Jace was about as friendly and accommodating as a snail. Gave him info on the car. He looked like he started to look it and got a call. He then proceeded to look up what the caller was looking for. REALLY!?! He didn't have the guy hold so he could finish "helping" the customer who was right in front of him. I left my other supplies I'm at the counter and just walked out. Needless to say, Jace was a real ass. Never going there anymore. Get better service at Napa and Autozone. That's where I'll be spending my money. read more

I went in the other day because my AC was not working properly and it was a hot day. I was going to buy a cab filter. Brian took a look at my car and found a plastic bag covering the filter. It got sucked in through my glove compartment. Brian was so kind and wore a mask the entire time. I am so grateful he fixed my AC, because it is starting to get hot. I love O'Riellys! read more

Today I visited this store and was waited on by Kirsty, the assistant manager. I needed an engine air filter and a cabin filter. I explained that I needed these but have no experience at all to install and could someone assist me. She was so wonderful and installed both items for me!! This is the second time I have purchased an item and the associate installed it for me! This is such a wonderful service to provide if needed. I highly recommend this store and I tell all my friends to shop there!! read more

Extremely rude and unhelpful. The assistant manager who was rude as soon as I entered the building was very unhelpful. I left and will not return read more

My husband just experienced horrible customer service by the big guy who was about to clock off! The older gentleman was nice and tried to assist. If you don't want to help people don't work in customer service! We left and will head to the one in Lincoln which is where we normally go. This one is Rocklin needs to higher better employees. read more