Had to have my watch resized. The ladies were extremely helpful and super fast and efficient!! Thank you!!

The staff were all extremely helpful and very friendly! They resized an inherited ring for only $50 within 6 days. The ring is polished and fits perfectly! read more

I'll let the pictures do most of the talking. (The stone is so uneven) This is after having it "fixed", twice. The first time I just brought it in to have two prongs fixed. A few months later it felt wiggly and eventually the stone was so loose I thought, this can't be right. I took it back in and got it back like this. Two of the prongs still don't look flush, and there's a chip in the stone (which I signed a waiver for so oh well.) I paid a lot but I don't want to take it in for a third time at this point. read more

Sierra-West Jewelers - The stone is secured very uneven - Jewelry Near Me - Sandy, Utah

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Cindy was amazingly helpful with our custom engagement ring and I can't recommend this store enough. We knew what we wanted going in to the store, but were worried we wouldn't be able to get the details correctly on a custom ring. We showed them pictures of what we wanted and they executed everything amazingly. The best part is I saved about $2k going here rather than the online dealer I had originally found. 5 stars! read more

Sierra-West Jewelers - Engagement ring + wedding band - Jewelry Near Me - Sandy, Utah

Monica was amazing! I knew what I wanted and the ring looks amazing. I loved that they respected what we wanted and were not just trying to sell us expensive Diamonds like people on other stores. Diamonds and moissanites are super overpriced in other stores but here the prices were pretty good. I cannot stop recommending Monica, she was so good to work with and got my ring in 2 weeks! read more

Sierra-West Jewelers - Jewelry Near Me - Sandy, Utah

I brought my antique-style wedding ring in for a half shank replacement due to a thin band that had cracked. They originally suggested just a solder correction, and I had to request the half shank. They took a look at the gem and suggested a prong fix for an extra $15. I figured I may as well. One week later, I picked up my ring to find it mangled. The half shank was alright, though a thicker band than was originally on, and the beautiful engraved filigree on the edges of the ring almost completely gone. I would have left 2-3 stars if that was the only work done. However, the "prong fix" was a giant glob of white gold that didn't seem to have any efforts whatsoever to shape or match it to the original ring (see photo - right side is the original ring, left side is what Sierra West did). I was handed the ring, and I immediately asked for it to be corrected. After some, "oh, I guess, we'll have him take a look," (as if the error wasn't obvious), I left the ring. However, I was sick about leaving it for fear it would only be made worse. I went back in to retrieve the ring before further work could be done, and had to go to another jeweler and pay $170 to correct the Sierra West $15 mistake. The other jeweler was baffled at the Sierra West work, and stated it took them three hours to remove the gold. The other jeweler I went to did a great job, but some of the original filigree and detail in the ring is now gone forever. I had been assured by Sierra West that their jeweler could fix the ring. Maybe that was true. But after their initial hack job, I just couldn't trust the fix to be done. Needless to say, if you have an antique-style ring, PLEASE do your due diligence before leaving it here for repairs. read more

Sierra-West Jewelers - Left side: Sierra West "fixed prong"; right side: what it SHOULD have looked like. - Jewelry Near Me - Sandy, Utah

I want to start by saying that I'm totally in love with my ring and the woman that helped us initially was amazing but here are the problems we ran into.. *We were told my ring would take about a month (which is fine since we are already married) but it actually took about 6-7 weeks. *Then when they recieved the ring it was incorrect & they asked us if that was "ok." Which no, I definitely want the ring that I initially paid for. *Then when my ring was corrected they realized that the 2 bands were 2 different sizes. *I also had to clean my ring as soon as I got it. This isn't a big deal but I was already so annoyed that this was just the cherry on top. It was beyond frustrating for us & I can't imagine the panic I would be in if we weren't already married & we needed it by our wedding date. For these reasons, I would never reccomend this place, unfortunately. (I'm putting in pics of the first ring they tried to give us even though it was incorrect & what my ring ended up looking like.) read more

Sierra-West Jewelers - Jewelry Near Me - Sandy, Utah

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We've been treated so well here at Sierra West! They let me wear a display ring until my real one came in, they've been so helpful in picking out a ring for my fiancé, and included so many perks when we got both of our rings here. We couldn't be happier! read more

Sierra-West Jewelers - Jewelry Near Me - Sandy, Utah

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1 They did greet me with a hello and asked what they could do. Even minimal human interaction should be rewarded positively. Who knows...they may manage to survive just fine without repeat business, referrals or good reviews. read more

I bought my husbands wedding ring here and had a very good experience working with Kendra. She was able to customize the ring to exactly what he wanted and provided amazing customer service. I will always go to her first for all of our jewelry needs. Thank you so much for all your help Kendra! read more

My fiancé took my ring here to get it resized. WORST DECISION EVER! When we went to pick it up I go to put it on and it didn't fit! They put it on the sizer and it was a size smaller than what we asked for!!!! It's already stressful planning for a wedding and this didn't help at all!! I'm only giving them one star because they fixed their mistake and made it the right size but it looks horrible You can tell where they added the metal and is discolored on both ends of where they added it. I'll never go here again and i do not recommend this place to anyone. read more

This jewelry store was top notch! Cindy was especially helpful in helping us get our rings for our wedding! Felt like family and we look forward to working with them in the future. read more

Update: I've changed my review from 1 star to 4 stars because after writing this review and contacting Sierra-West over email, the owner called me out of concern that I'd had a bad experience. He explained that trade vouchers are not considered the same as cash, which I hadn't realized, being more accustomed to businesses like Amazon, iTunes, and Costco, who do treat gift certificates like cash, apologized that I'd had a bad experience, and asked how he could make it right. I appreciate that he reached out to me personally and wanted to change my experience. Original: Sierra West compensated my husband for work he did for them with a gift certificate. When I came in to use it, they were delightful... right up until they learned that I was using a gift certificate, at which point the saleswoman treated me like I was taking food right out of her baby's mouth, took off the discount she'd just offered, and, I believe, overcharged me. I was so humiliated that I just paid up and got out as fast as I could. Needless to say, I won't go back, although it's certainly a sound business strategy if you can get enough people through the door with a gift certificate... read more

My experience at Sierra West was by far best experience I've ever had with a Jeweler and I will be coming back here for my other Jewelry needs and wants. Cindy at the Sandy location was super nice, had a good selection for my budget, great with service and had my ring to me within 4 business days. I've been to multiple other Jewelers for previous purchases and was not finding anything to my liking. Cindy was able to find a ring almost exactly what I wanted then she educated me on the ring the diamond and then got me an amazing quality ring and diamond for a good price $$$. I will definitely be a returning customer Thanks Cindy the Fiancé loves it! read more

I loved the experience I had at Sierra West Jewelers. From the second I walked in, I knew I was in the right place. Kendra helped me so much in finding exactly what I had envisioned in my mind for the ring I wanted for my soon to be Fiance. She helped me learn more about diamonds and different styles of rings and then helped me choose an option that satisfied my needs. I'm looking forward to coming back to Sierra West Jewelers again and recommending their services to all of my friends who are a preparing to get married as well. read more

Sierra West Jewelers was awesome! Walked right in and told them what I wanted. Were very helpful and friendly in finding the perfect ring. They didn't nag at all like a lot of other jewelers do about buying a more expensive ring. I had the ring custom made and it was done in 2 weeks. Very easy to work with. Highly Recommended! read more

I am completely delighted with Sierra West Jewelers in Sandy. I moved to this area a few months ago and had been less than pleased with the design of my wedding ring. (The ring was new - no time to resolve the matter before relocating) I walked into Sierra West assuming I would have to purchase a new ring. Cindy was happy to show me other rings but recommended I ask their jeweler his opinion on whether the ring could be altered to suit my taste. I was so impressed she had my best interests in mind and didn't try to sell me a new ring. She called me to say the jeweler could remove the bezel and reset my diamond with the traditional star prongs. I picked it up just a couple days later and my ring is stunning! Many thanks and much gratitude to Cindy and Sierra West. read more

Loved our experience at Sierra West. They are so easy to work with, and I feel I got a great value for my money.