Amazing service Zero wait…read more By far the best customer service I've ever had in a phone store Less than 30 minutes and I had a new phone and was out the door Including download my old phone Use this store

No wonder this store got bad reviews Since the first minute…read moreI walked in still 15 minutes later no one at store bothered to greet me or say a word to me, just looked at me than back to what they were doing ..

My mom bought a new phone today and wanted me to transfer all of her data to the new phone. I was…read moreable to transfer her data but not activate the phone because her old phone used a sim card but the iPhone 16 she bought uses an e-Sim. I looked up the closest Metro store and decided to drive there so that I could activate her phone. Abdul was able to help activate my mom's phone and I am truly grateful. He was friendly and attentive. This location doubles as a water store. You can activate, buy or pay for your phone bill and get water. Will definitely be back if ever my mom needs help in the future.

I needed to replace my smartphone which had stopped working…read more Joseph was very helpful and efficient finding me a replacement phone that matched the features of my original phone and was an economical choice. I have used this store for many of my phones, but I was especially happy with this helpful and prompt replacement of my phone. I noticed that the staff were helping another customer with questions about configuring their phone.

This is my 2nd time coming here. The first was a few years ago to get an IPad screen replaced and…read morenow I'm back again to get an IPhone screen replaced. I like coming here because it is in my neighborhood. The price for the service is very reasonable. The screen replacement was done well and quickly, same day.

This guy is amazing. I forgot my phone on top of my car and proceeded on the hwy. The last ping…read morebefore it shut down was at the 280 on ramp in San Francisco. I went back and spent 2 hours digging in some big bushes on the side of the hwy from 7:oo am til about 9 am. Finally found it, and it was beat up bad. Crushed front screen, no back cover, ribbons and motherboard all exposed and suffered thru the elements overnight. It tried to come on several times when plugged in but took its final flicker. I called around near my home and found this place. I didn't have much hope but decided to go for it. He fixed it, totally looked like a brand new phone. I was so happy and relieved because of all my info and photos were on it. I was shocked at the price. Under $200!! $156 to be exact!!! you can't beat that, I dare you. Very Happy as you can imagine.

cannot recommend My Phone Repair (with locations in Milpitas and Cupertino) highly enough. If you…read moreare looking for honest, professional, and communicative tech support, look no further than Martina and her team. I brought in my aging Apple Watch Series 5, which was barely holding a 4-hour charge. I knew it was a bit of a gamble, but given their extremely reasonable quote, I decided it was a risk worth taking to try a battery replacement. Why they stand out: Constant Communication: Martina and her tech kept me in the loop every step of the way, specifically regarding the availability of the parts. Technical Honesty: After getting under the hood, they realized the issue wasn't just the battery, but an internal circuit problem. Instead of performing a "fix" they knew wouldn't last, they called me to explain why it wasn't worth pursuing further. Unmatched Ethics: Despite the time and labor they spent diagnosing my watch, they insisted on no charge because the repair wasn't successful. In an era where many shops charge "diagnostic fees" just to look at a device, finding a business with this level of ethics is incredibly rare. I felt bad that they invested their time for free, but they stood by their word. I'll definitely be bringing all my future business to their Milpitas or Cupertino locations. Do yourself a favor and trust Martina with your tech--they are the real deal!

Overall, had a good experience here today replacing my iPhone XR screen cover. However, make sure…read moreto double check the current phone repairing fees before driving there. Thank you! Endalk

Terrible customer service. Michael the store associate was so rude from the get go. He had so much…read moreattitude for absolutely no reason. Just from talking to Michael, we don't even want to buy a phone from you guys anymore. We will take our business elsewhere. Hire better people. Do better.

Better customer service. I walked in around 330pm on Sat…read more12/6. When signed in, the computer said there were 2 people ahead of me. I sat and waited almost 1 hour. There were 4 employees in the store. One was with a family of 4. One lady not with any customer. One was standing looking out like he was waiting for someone. One just finished with a couple the quickly went to the back. I and another family sat and waited. After about 1 hour i got fed up and left. Then the guy standing offered to "get someone for me". I dont mind waiting if they were busy, but they didnt look busy. May be this was reason they got several 1 star ratings.

Friendly knowledgeable, and affordable! I recommend this…read morebusiness 100% I needed a battery and check up of my 13 pro max and OM knew exactly what to do.

We have used Phone Hut several times now... first time, they fixed the bluetooth connection on my…read moreMotorola mobile phone, the second time they replaced the Lightning connector on our iPad tablet. Their prices are quite reasonable, and they do quick, reliable work. I hope they stick around for a long time!!

Eh everyone dreads going to the cell phone shop right? Usually that's how our family feels knowing…read morethey're always trying to sell you more or in some cases not knowing at all what they're doing. The few times we've needed to make changes or get new phones, this is the location we haven't had any problems at. Been to the Fremont location at the hub several years ago and the guy had no idea how to even activate a new phone. After 4 years one of us dropped a phone in water (oopsies) and needed a new phone. So, we came to this location this past Tuesday after looking online to see what was available at a low cost. They are limiting the number of people inside and take your name and phone number to call you to come back when someone is available. It was less than a 10 minute wait the first day and no wait the next day. Inside there's hand sanitizer at each table and plexiglass on the tables between the customers and employee for COVID safety. Also more hand sanitizer by the door. We were helped by Brandon who was friendly and helpful. He explained that switching to unlimited data was actually less than what we were paying for 30gb and by switching we could actually get a better phone for cheaper than the one we were planning to get. We weren't sure if we wanted to switch and asked if we could come back the next day. He said sure and wasn't pushy about selling anything. After going home and discussing with the family, 3 of us decided to get phone upgrades and we added a line since by switching to unlimited everyone could get a new phone with a discount. Brandon explained all the options we had to add on such as hotspots, phone insurance, etc but wasn't pushy about selling extras. He also helped set up 2 of the new phones including putting the glass shields on with no air bubbles. He also ordered the 2 phones they didn't have in stock. The 2 out of stock phones were delivered 2 days later at home and were easy to activate online since everything was already in the account. Seems a lot easier to get information transferred to new phones these days, although trying to remember all the passwords for each app is a whole different story. Thanks to Brandon for helping us this week and making the trip to AT&T an easy experience!

Let me start by saying I CAN'T give a lower rating than 1. I went to this store and ordered a smart…read morewatch. I was not sure about the purchase but at the time, they indicated i can return it as long as I didn't open the product. I decided to return this, I went back to the same store and they told me the store manager REFUSED to waive the $50 restocking fee. The manager has the authority to waive the fee but he chose not to. He told me that if I bought an APPLE product that he would do it (presumably due to high resale possibility but NOT on Samsung). So ALL SAMSUNG products will NOT waive any sort of fee if it is returned. I confronted him, told him that it's BS that he was 'unable' to waive my fee. DON'T buy anything from this store as they will not stand by their products. DO NOT BUY FROM HERE!!!

"I had a great experience here. The representative was very patient, knowledgeable, and friendly…read more She helped me with everything I needed from start to finish. Excellent customer service!"

Such shady business practices and its asians taking advantage of other asians. They lure you in…read morewith promotions and when things go wrong and you want a refund or something, they don't go by the receipts they printed out for you. My mom bought two cases and wanted to return two cases but they wouldn't give back the full amount saying that she read it wrong when clearly the receipt broke down the individual costs. This place should just shut down, shady business practices and people taking advantage of the elderly, avoid!!

I am beyond shocked to see the low ratings here for this particular T-Mobile…read more My family and I stopped by to look into an iPhone upgrade. The customer service initially wasn't great but I wasn't exactly expecting the world- IYKYK!! These kind of cases and staff pay no mind to you and typically avoid putting out any effort unless you're gonna be a serious client. Tell me I'm wrong?!! The sales rep was quite helpful, informative, and ensured that I got a pretty good deal on the upgrades and changes that were put into place on the account.

I stopped by the T-Mobile store in Milpitas yesterday and had a great experience. KT was the…read moreassociate who helped me, and his customer service really stood out. He was very patient, asked the right questions, and took the time to explain everything without rushing me. He helped me choose a clear ZAGG case for my phone (about $54.99), and explained the lifetime warranty and how to activate it so I'm covered. Honestly, I haven't had the best experiences at some other T-Mobile stores lately, so this level of service was really refreshing. KT was knowledgeable, professional, and made the whole process easy. Because of this visit, I'll definitely be coming back to the Milpitas location in the future. Great customer service like that makes a big difference.

Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

The repair was easy to schedule, they price matched, and the repair was done in a timely manner…read more Excellent job!