I have been an Arnica customer for years. After recently having our a/c serviced, one of our units…read moreneeded attention. They sent a tech quickly and addressed the issue promptly. They stand by their work and I appreciate doing business with them.

I have been very happy with the professional and rapid response service Arnica has provided me over…read morethe last eight years. Simone personally visited my Manhattan Co-Op apartment and offered the perfect solution for a new HVAC split-duct system. I find him and his entire staff very knowledgeable, professional and ready to help. The administrative staff helmed by Rosette Lauro is the best. I recently needed to replace the remote control for my Mitsubishi unit and she was able to quickly track down and have shipped out a replacement. If you have any HVAC needs, do not hesitate to call Arnica. They will take very good care of you !!

I hired them to install my hvac system for my restaurant. From the beginning I got horrible…read moreservice,not responding the calls or messages nor having answer for my questions on time. However I decided to use them they gave me reasonable quote and told me it will take about 2 weeks to get permits etc. They wanted to have the complete job with materials and labor, I didn't want to have materials from them bc was expensive and need to pay 50% down. I decided to order materials from ecomfort with lower price and installment agreement, it was easy to pay for me. Michael (owner) came to my business checked everything, measured etc.and told me what he needs as material. I asked him to confirm what exactly I need to order,3 indoor units 1 outdoor condenser 1 heater pan, 1 condenser pump,3×50ft total 150ft line sets and clear hose. I checked with him the capacity of the units and the rest of the equipment I need to order. He checked the list and told me order everything in the list i sent him by text message. After him and his staff finished the installation I saw the condenser pump in the box unused! I asked him that you want me to order this pump but you didn't use it! He goes ah I thought we will need it but not any more, I got angry and said ok take it back then you use it and I'll deduct from your balance. He took it with him and left. Later I was checking the materials and I saw he didn't use at least 60% of the line sets he made me order it! I put everything into box and put in basement. When he came to ask me to pay the balance I told him you told me to order 150ft of line sets and you didn't use easy 100ft of it!!! I paid nearly $700 for 150ft of line sets. I told him I will deduct $500 from his balance with returned condenser pump (paid $120) then I can give his check. He said no it's not my responsibility you bought the materials I just installed it. If you want you can sell it on ebay he told me. I said I have whole text messages saved in my phone that you told me to order all this materials I didn't order myself! As a contractor you came to my business you inspected you measured it and you told me exactly what I have to order then I ordered whatever you told me. He ignored and said no I won't take it back and left my restaurant! A week later he emailed me that saying he won't take the material back that's not his problem or responsibility, he needs his money by end of the week otherwise he said I will place lien on building and go to court. Plus he prepared wrong paperwork for permit, after a month building department respond that they need to fill out correct paperwork, imagine I lost just 1 month bc of their mistake to fill out wrong paper work. Another issue happened at last when I have my building inspection which was inspector came for inspection and found out they completed the job but didn't get the permit yet so they finished the job without permit! I was suffering to open my business asap I lost a week because of their irresponsible work ethic. Finally they got all paper work done and I passed the inspection. As I mentioned I had a lot of issues with this company called MFB MECHANICAL and absolutely advise people stay away from them if you don't want trouble!

Excellent service on my central air conditioning during a heat wave. Others could only tell me it…read morewas broken and a costly replacement needed. He came with diagnostic equipment, replaced a part, cleaned and tested the system and after 3 sweltering days during which we pondered spending many thousands to replace our system (the only option according to the other company) we are now comfortable and the price was extremely reasonable. Cannot recommend highly enough! We should have called him first!!

Luis Jacob the CEO of Mercury Mechanical has been taking care of my heating and airconditioning for…read moremany years. He has always done a superb job . He installed a new unit and maintained my 2 units so that they worked smoothly and well and has been responsive and available to me over the years to do many things well. I would recommend his new business without reservations.

Dewpoint has been my HVAC repair company for 3 years, Derrick and his team are very honest, fair…read moreand knowledgeable. They have fixed multiple issues with both units in my apartment and have maintained them during the hot NYC summers. I wouldn't go to or trust anyone else for working on my HVAC. Derrick explains what he thinks the issue is, what needs to be done to fix it and what possibly caused it. You can tell he's been doing it for 20 years and has never tried to oversell me on anything I don't need. This company is a shining light in a sea of untrustworthy traders. Anyone looking to have their HVAC fixed I would go with Dewpoint. (Kendra who runs the office is very helpful and understanding too!)

After many frustrating encounters with a dozen or so other AC contractors who either never called…read moreback or didn't bother to show up at the agreed-upon time (this seems to be an industry-wide phenomena), I finally found Dewpoint. Bottom line: they're the best. Derrick showed up on time and fully equipped to get to work, and he had my three central AC units (poorly installed by someone else) up and running in record time, at a fair price, despite it being the first hot spell of the summer season. Derrick walked me through the process, gave me repair/replace options and an estimated cost, and then got right to it. Polite, professional and thorough, it was a real (and rare) pleasure to deal with someone who knows his trade inside and out and takes pride in a job well done. I can't say enough good things about this company. If you need HVAC service, these guys should be your first call.

Imad was the best plumber I've worked with. I called him at 1030pm Saturday night for a leak issue…read more- he answered right away and came to my house the following morning. Quickly resolved the issue and even asked me if I wanted to complete the project myself as the rest would be easy, and essentially I wouldn't have to pay for certain charges. I declined and said that I would feel safer if he finished the project. He quickly went to a supply store to get the correct parts, installed them, gave me great advice, and great price for everything. I had another plumber come to my house a few days before calling Imad - they immediately said the solution would be to tear down a wall to get to the back of the shower (without even attempting to fix it). This would have cost me thousands of dollars. Imad fixed the problem without having to tear down anything. Also very professional - would highly recommend. Thanks Imad!

We called this company to come take a look at a leak we had coming from our bathtub into the…read morekitchen ceiling. They sent someone the next day, and they said absolutely nothing about a service charge or any kind of charge for coming out to look at the leak. The guy told us that it's an easy fix we can do ourselves. Great. Then he charges us $95 (plus tax because we used a credit card, not having tons of cash lying around) as a "service charge." For coming to the house for 10 minutes and telling us to do the job ourselves!! Unbelievable. If you "have to" charge a "service charge" (and he said it's because we called the company "through Google"?? what??), you absolutely need to tell people that beforehand instead of springing it on them at the end of the visit. It's just so shady.

Was scheduled to come to our building during the heat wave. Called him up to verify he was on his…read moreway, and he confirmed he would arrive after dealing with a client in Elizabeth. 3 hours later, I call, and he states he "does not feel safe" in my area and he terminated the contract. I live in the gentrified portion of Newark, right next to Harrison. There are families walking their dogs every other days and events in the park. I live right next to Rutgers and NJIT, and am covered by their campus police forces. I don't buy him feeling unsafe, since Elizabeth has the potential to be as rough as some parts of Newark (which again, I don't live in). Regardless, if he felt unsafe, he could have told us earlier instead of wasting our time and now we have to find another HVAC in the middle of a heat wave. Do not use this service, they are unprofessional.

I have a home warranty contract with Direct Energy protection plan. When my dishwasher broke I…read morecalled Direct Energy. They assigned the job to The Right Way Hvac in Lodi. I thought they would never come from that far away, Nathan from Right Way assured me they come up my way a couple of times a week. I asked for a call from the driver when he was about 30 minutes away, and he did. My husband went home to meet them and was very impressed with their timing, experience and respect for our home. They fixed my dishwasher and ordered a part to be put on in the future to make it run more efficiently. I would recommend them and give them 5 Right way ordered the part for my dishwasher, kept in contact with me as to when they could install it. I told them to schedule the appointment for when it's convenient for them because my dishwasher still worked so it wasn't urgent. They texted me, called me and emailed me to set up an appointment that fit my schedule. Before They installed the part they showed me what the problem was. They were very quick with the installation but made sure everything was working properly before the left.

I had a very good experience with this company. It is a small business owned by a very friendly and…read morerespectful Brooklyn local. I was desperate to get my through the wall AC unit installed, as I this was the third unit I had tried to order from Home Depot (long sad story) and it was in the high 80s. I woke up early and planned to be available all morning, just to find out the installer I had scheduled made a mistake and wasn't available. Fortunately, Ayrat was. I was able to schedule with Climate Helpp last minute, they were very responsive and flexible, and gave me a very fair price. Ayrat was on time, checked with me to see if everything looked good to me and asked if I wanted anything adjusted. He waited to make sure the AC was working properly, then cleaned up the area and removed the old unit. I hope I get a chance to work with him again soon, although I also hope I don't need to!

Two brand new Midea window ACs were installed in a rental apartment in Brooklyn…read more Moderate prices, lightning fast response time, clear and polite communication. Paid Zelle. Great overall experience!

In my book, Airtronics is the best HVAC repair company in the city. How often can you call a…read moreservice company, talk to a friendly person, book an appointment with ease, have the technician show up on time, do fast, high-quality work, and charge a fair price? Airtronics checked every one of those boxes. They've delivered that same great experience for me on two separate service calls over the past couple of years. Reliable, professional, and fairly priced. I recommend them wholeheartedly.

After working with this service for years after recent staff changes the decline in quality of…read moreservice and attention to repair are marked. Missed appointments multiple times with no notice or calls, improperly installed filters and missed mechanical issues have resulted in loss of time and money.