I have ordered print material with this company on several occasions. Like other complaints, I also do not agree with the checkout process which does not provide an up-front shipping cost. I also don't agree that the customer must request an invoice. But I'm willing to look past that if the product arrives on time and as ordered. This most recent order arrived incomplete. 44 of the 500 plastic cards were missing. Might not seem like a lot, but they were needed. When they arrived on August 7th, I called customer service to correct the order. I was not even upset. This happens, I understand. I must say throughout the process, each person I spoke to over the phone (seemed like 2-3 different ladies) were very nice. However, my first complaint is that with each call, little to no update was available and a promise to call back was given. There was never a call back on 3 different occasions. I even sent an email to sales@4colorprint.com for an update, no response. My second complaint is shipping of the corrected order. In all conversations I had over the phone, I asked if the remaining cards would be shipping faster than standard shipping or UPS Ground. I was told yes. At this point, my customer is waiting for this product that I have no control over. The cards were shipped now on August 14th, one week after my initial phone call. Shipping via UPS Ground and scheduled to arrive on August 20th (2 weeks after the first order was received). Upset, I inquired about receiving a refund on the initial shipping cost of $14. At first I received a response that avoided my request. After asking a second time, I was emailed: "We only charged you $14 once for the shipping and shipped the second batch (44 cards) at no charge. We will not be refunding anything for this order." Not charging for the correction should be a GIVEN. At this point, I am discounting my customer a portion of the order because they had to wait an additional 2 weeks. Because that is good customer service. I expected the same from Designline Graphics Inc. The quality has always been good. But customer service has been a major disappointment. I will no longer be ordering from 4ColorPrint.com. read more

This is my first ever review and hopefully a bit out of the ordinary or maybe better said ... Extraordinary. I had been working with SilkCards for months on a complex design ... multiple iterations. The process was nearly complete when I unexpectedly required surgery followed by a complication which held me out of 'real' work for nearly 60 days. The project with SilkCards had to be put on hold during this time ... and they were very gracious ... even sending me a get well email (we're thinking and hoping the best for you) without even a 'hey, contact us when you feel better' follow-up request. I was absolutely shocked when I got back online after all that time away to get this restarted and within literally 30 minutes my entire project and the point in which we left off was all back online. We were able to immediately pick back up, make some final key alterations according to some great design options, with the final approval just 'tonight'. I swear their designers were working on those options over the 60 days ... It was one thing to have this group re-instate everything ... and not even charge me for that delay ... but they had people allocated to get this project done and dusted. Kimberly and Josh are Rockstars ... and I can only say that the personal care I internally felt on the 'other end' of the line was honestly shocking!!! In the final 'phone' call to review design ... Josh's first words and requests were toward my personal health and how happy he was that I was on the path to recovery. Besides the great design and promise of a world-class business card design ... this is the group that lives and practices that age-old delivery of genuine care and service. What a refreshing experience .... thanks SilkCards!! read more

HISTORY - 44 year old MA Inc. biz. Wanted try something diff. Googled, found 4colorprint.com. PRE-ORDERING PROCESS Was easy - we had art, Website & Graphic Design is what we do. ORDER PLACED - Smooth? Yes. PAYMENT - Issues? None. WAITING - What Next? Stupid me ... Googling reviews AFTER order found others said took too long near Chinese New Year (CNY). Our order placed 1/14/2015 had us CONCERNED! WE EMAILED THEM - No reply until 2nd email instructed them to void & refund order due to no reply. WHAT DID THEY DO? - They telephoned us. Henry called post deadline but same afternoon. After call I found Phil had answered our email in complete detail. No question was avoided. PHONE CALL - Did I believe Henry? At first, no. I felt it was just lip service to our numerous concerns. After Henry spoke with me for quite some time I eventually thought him believable. WHAT WAS THE PHONE CALL ABOUT? We discussed although printing would be in China, it would not impact delivery. DELIVERY - On Time? Yes and arrived EARLY BY ONE DAY! RESULTS - How do they look? Our previous cards could not be done by everyone so I wondered how this new spot UV would turn out. It is unbelievable. Printing is precise. Location is precise. ! ARE WE HAPPY? - WE ARE BEYOND IMPRESSED! BOTTOM LINE - Suffice it to say, all in all this is a Gold Star review far above what I feared would happen. Do it again? Yes. As a Graphic Arts Design House and Website Design facility, we have ample opportunity to refer and procure product for our customers. We would never do this unless 100% impressed and satisfied. Are we? Yes! What a great end to an overly nervous and concerned story. Fantastic Results - Thank you Henry & Phil. read more

Let me preface this by saying that I'm a graphic designer and have been preparing images for print (both inkjet and offset) for over ten years. As such, I know what to reasonably expect when I send an item to print. In February 2015, I submitted my business card design to DGI (through their website 4colorprint.com). I prepared the file as I normally would for print, taking care to keep the saturation and brightness at certain levels. Three weeks later, the cards that came back didn't match my design--they were much darker and lower in saturation. Not what I was expecting at all. For the last two weeks, I've been on the phone and emailing customer support to get this issue resolved. I've had to call them numerous times because they are so terribly slow to respond to my emails, and there's no way to contact someone in that department directly. Each time I call or email, I get a different person on the line and have to explain the whole thing to them again. I finally agreed to a 50% reduced charge on a reprint (the argument being that because the source file needed modification, they won't do a reprint for free) but I'm waiting to see a comparative sample between the new design and the old one. It's now been about six weeks since my order date and I still don't have cards for my business! I'm about ready to look elsewhere. It would be more expensive at this point, but I have a feeling the printing (and service) would be more reliable. Needless to say, when it comes time to reorder more cards, I won't be going with DGI. Don't waste your time with them. read more

SilkCards was easy to work with and produces exceptional work! I needed a company to print a unique design, about business card sized (I'm using the cards as backing cards for a collection of enamel pins). As a print shop, they offer a LOT of customizations for a ton of unique possibilities. Standards like diecutting, embossing and the like, but also, edge painting, layering with different diecutting on each layer, and spot color printing. The real treat, however, was their customer service! I've worked with (and for) several print shops. Many printers that take online orders will barely communicate or drag out the process with a ton of curt emails back and forth. Not SilkCards! They sent a great digital proof expressing all of my specifications. I had a die cut line that I had set up a little closer to the art than many printers are comfortable with and they had expanded my die cut in the proof. The morning I had the proof, I responded via email to ask if they could tighten the die line closer to my original set up. Instead of dragging out an email chain, I got a very nice phone call around lunch time the same day! The woman I spoke with was knowledgeable and easy to work with. We came to a conclusion that I was very happy with. The cards came right on time and look even better than I was hoping for! Truly well crafted! I will definitely be using SilkCards for more pin backing cards in the future (I'm excited to take advantage of some of their other unique customizations)! read more

I was SUPER confused. I needed to create a card that looked like another card. No one knew what the paper was or how it was made. We had our suspicions about what finish it could be and ordered samples based on our suspicions. We found one that was "good enough I think" and I asked Eliza (The most wonderful person ever) to help me set up the files. As they had a couple different things going on. Eliza helped me and I sent her some images of the card I was trying to recreate and the paper we were using. She informed me that I had chosen literally the only paper that WOULDN'T work. We all had a great laugh. She sent me samples based on what she could see in my pictures (which is crazy cause who can see a suede texture from a cell phone picture??) Sure enough it was a perfect match. I am amazed. She is awesome and I love her and she deserves all the raises. She is the definition of going above and beyond. She had me in chat and in email. She even set up a little tutorial just for me. She was asking others when she didn't know the answer. She responded right away to every message -- I was the slow one and I'm never the slow responder. She embodies what most businesses strive for. If the boss is reading this -- seriously consider throwing extra $$ her way. She is absolutely out of this world fabulous. read more

Henry & George MAIN OFFICE 1863 Whitney Mesa Dr. Henderson, NV. 89014 888-678-9998 I am writing to let you know how much I appreciate the outstanding customer service that Kristen provided today, I visited your online store to purchase business cards for my client via my reseller account and was experiencing some issues. Kristen was very attentive, helpful and very knowledgeable about your company's product line and seemed genuinely interested in helping me find items that met my needs rather than just being focused on making a quick sale. She was able to resolve the issue promptly and took her time in explaining every detail, I must say, I was very impressed. Because of her efforts, I was able to find exactly what I needed and I am very satisfied with my purchase and I'm certain my client will be pleased as well. I will continue to visit your site in the future, as well as recommend it to others. Please let Kristen as well as the other employees in your office know that I appreciate their professionalism and impeccable customer service. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the near future. Kind Regards, Andre P Huertas, Founder / CEO CityStylePrintCo. PureConceptInc. read more

I reached out to Silkcards with my business card design in mind.They were thorough in helping create the final product which resulted in an amazing business card to hand out. The problem...people just want to make a photocopy of it and give it back because they say "these look like they were expensice to make!" which certainly gives us a chuckle! The more you buy the cheaper they got and we are happy with what we paid. We got one of the thickest cards available with a dyed edge that happens to match our logo on the front and back and they do not go unnoticed! It's safe to say they are far more advanced than this classic scene: https://www.youtube.com/watch?v=aZVkW9p-cCU When using design services, be sure to be very specific as to the changes you want because they listen exactly to what you say. Every other company I contacted told me that what I wanted couldn't be done due to the colors I needed as everyone would only print CMYK which didn't result in the vibrant neon color we needed to match our logo. I contacted at least 12 other companies and all said the same thing. To all those companies - take notes because I got exactly what I wanted as they print in PMS colors! We'll be back for more when we run out - Well done Silkcards! read more

I'm a branding stylist who's job it is to help my clients make a great first impression. I love Silkcards because of all the custom options they offer and their easy to use online ordering. Their customer support staff is terrific as well! I ordered biz cards and other custom print collateral from Silkcards for my own company to show the range of what my company can offer to my own clients. On my most recent print job, my client had a tight deadline. Silkcards turned the job around even faster than anticipated. The cards arrived, my client called raving about them, said they are gorgeous, but to her dismay, there were tiny ink specks on some of the cards. We sent photos and an email, to which Howard at Silkcards replied with a sincere apology and submitted an order to have the cards reprinted. I can't ask for more than that! It means a lot to know that they will stand behind their work and even go the extra mile to make a customer happy. Because I know they'll take care of it if something goes wrong, I'll feel confident in using them again and again for my upscale print projects. I love Silkcards and recommend them to industry professionals who provide print products/services to their clients. read more

If I could give Silkcards a rating of 10 stars out of 5 I would! It's important to understand that if you're ordering anything from Silkcards, it can be a cumbersome process but it is ABSOLUTELY worth the time and effort needed. I'm a distributor for their cards and sell to my clients but I'm also a client myself. I have acquired my highest paying clients from handing out my business cards that cost $3-$5 per card. The WOW factor is commensurate with the price. I recommend getting a sample kit to know what features are possible when printing with Silkcards...there's really no limit to the customization possibilities. It's also necessary to know that you have to provide print ready artwork, know which features you want on the card, label the artwork files appropriately, and properly communicate with the Silkcards team who are extremely patient and helpful. Once you understand the process, it becomes easier to order. This isn't just ordering simple $0.05 cards from Staples with same day delivery. These are luxury products, with premium features, that take time to design and produce and are intended to leave a lasting impression of you and your business! read more

As a registered minority-listed small bu​s​iness owner, who's ju​st starting out, I was drawn to SilkCards because of what I viewed as "cheap" prices. Not reasonable, literally cheap. My budget is miniscule. (⁠ノ⁠⁠,⁠_⁠｣⁠⁠)⁠ノ⁠彡⁠⁠⁠. ​Okay, real-talk, I have no budget, so whatever I could scrape up, I needed business cards that were representative ​of me. I needed quality business cards, at a low cost, that did not cheapen my brand. I tried my luck (which, for me, if it wasn't for bad luck I'd have no luck at all). I had a design.....in my head. The miracle workers on the design team managed to take my vision and give it life! It was absolutely mind blowing to see it constructed down to the most finite detail w⁠(⁠°⁠ｏ⁠°⁠)⁠w. ​I'm no designer by any stretch of the imagination, so I freaked out quite a few times...Did I mention that they also have the patience of a saint(⁠⁠‿⁠⁠)!?! Every redesign I requested, without question or annoyance, they pivoted....like a well choreographed dance ヾ⁠(⁠ ⁠°⁠ ⁠⁠°⁠)⁠ノ⁠. The end result was a work of art that would have had made Pablo, Michelangelo, and Banksy proud ⁠(⁠°⁠‿⁠ ⁠°⁠)⁠. read more

I have just used Designline Graphics for the first time and I know that I will use them again. I could not be happier with the service and most importantly, with the result of my project. I was hesitant at the start to send my job since I was in Ohio and would not get to see the operation, but once comitted, the upload went easy and their follow up communication was perfect. I felt like I was included in every step so that I knew where my project stood. I asked for their designers to make some suggestions with the concepts that I was sending to them. The first sample back to me nailed it. They understood what I was after and they were able to put it on the page. In the end, I tried to push the timeline and but they did not make any promisses. I appreciated the honesty and to my suprise, they did deliver early and the cards really dazzled. I think the key to this online printing is to give yourself plenty of time. Cradle to grave, my project took 3 weeks. Because of the ease of use, service and communication, I will definately be using Designline again for my unique print jobs. read more

I have never left a review before but had to! ( giving one star by force)This company is a complete joke! Their staff sounds confused half the time due to horrible management! They place you on a long hold while they try and determine with their " boss " on if you deserve your order reprinted after they are the reason it was wrong in the first place. They promise you that you will receive your order by your deadline and then it doesn't show up until weeks later. It takes 24 hrs to even get a solid update on where the order is since production is in China! I feel bad for the young minds working for this horrible greedy company! And anyone who has spent money with them. They rob you of your money and then don't even try and follow up on your order! When you request a refund they try and place it as a credit or only give you back 80% and you must return the product and your left with nothing! Beware of doing business with this company! I recommend it to no one! read more

Silk Cards produce a phenomenal business card! People stop and stare in awe when I hand them one. Compared to other companies who can offer similar printing effects, Silk Cards has very reasonable pricing. I have been pleasantly surprised by their friendly customer service agents who reach out to me any time I have an issue. As a graphic designer, I have begun ordering my client's business cards through them as well. Their process is quite in depth, so your order might take awhile to arrive (about 15-20 days.) However, once they get to you, you forget all about the wait time, and only think about how incredible the cards are. (My only negative feedback is that there are a few bugs being worked out as they are making changes to their website, so the ordering process is somewhat clunky at the moment. Once those bugs are smoothed and the ordering becomes easier, I will be referring all my designer friends!) read more

I had decided to go all out on my new business cards, with tiny detail, etc. and had been turned down by 5 local printers (Nashville) and one online - I wanted full gold foil coverage front and back, as well as gold painted edges. EVERYONE told me they couldn't do it. EVERYONE but Silkcards. I should've STARTED with Silkcards instead of getting the run-around like I did. Angel and his team worked WONDERS - putting the extra time and diligence into my design to make sure the delivered product was exactly what I wanted. I got them yesterday, and all I can say is: They NAILED IT. Absolutely perfect. The first one I handed out was held for over 5 minutes, being turned over and over in the person's hands - they'd never seen anything like it. AMAZING job - Happy Holidays, everyone at Silkcards - I'll be using y'all for all my printing needs from here on out! Best Regards, Jeffrey Pittle read more

Right from the first email these guys were very helpful. Walked me through the entire process. They have tons of great options so I wanted to be sure we took advantage of what would look best and to not over do it. They were very helpful in that aspect. We went through some minor changes to get things just right, spent decent time on color to get them right and in the end the card is 100.0% exactly how we wanted it to be. I could not be more happy. The card is a piece of art. Excellent! Thank you for all your help and most of all thank you for offering business card services that I could not find elsewhere. Thank you. PS: Once I posted this I read some bad reviews on here and some said 5 star is a co. employee. Well I am no co. employee and my exp. was 5 star. I do not know the specifics of the issues others had but I did not have issues and the product is outstanding. read more

I've been dealing with this company for almost 20 years. I've watched them start out. I've watched them grow. Unlike a lot of businesses, where customer service and attention to detail usually decline as companies grow, Silkcards/Designline has only gotten better. Better about communication better about customer service and ultimately-better with the end products that I've literally spent tens of thousands of dollars on over the years. Here's the important points: Their graphic design team is competent and FAST Their customer service is prompt and informed They stand behind their work and the products that you will recieve. They offer SO MANY options for every budget. These guys have always come through for me. Short deadlines, difficult jobs.-Never an issue. I implore you to try them out once. You'll be happy with what you get and it won't cost you an arm and a leg. read more

I opened a brand new medical practice and entered a very competitive environment. I wanted to stand out and wanted help making a memorable first impression. One of the first opportunities practitioners have to make that lasting first impression is with a solid business card. In my search for a vendor to produce my cards I came across SilkCards. They sent me real examples of their work for free and it arrived super fast. The staff were extremely helpful when I called and had additional questions prior to making and designing my cards. During the process of design I couldn't believe how fast the turn around time was. And the level of creativity? Wow! Bar none! Hands down the best decision I made. I intended on ordering business cards only but I was so impressed that I ended up ordering business cards for the staff, appointment cards, and service menus. They are the best! read more

So from the minute I received my sample pack in the mail I've been on WoW mode... One look at what SilkCards are able to do will make you wonder why you ever printed with any other company! But wait it got better... Once I was ready to place my order on their website I was having a little issues and out of no where a live chat started up like a and there was Shannon, Like a genie coming out of a bottle she was there to guide me through the entire ordering process and answer any of my questions...Best part?, SHE WAS REAL! not some bot answering my questions, she actually called me back to confirm that I understood the card types I was ordering and their printing capabilities. (To Shannon's boss Give this lady a raise I haven't had customer service like that in years!) Anyhow Yelpers I give this company 5 Stars & can't wait till I get my business cards! Thanks, Orlando read more