They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

My wife and I were stranded in a parking garage with nails in our tires. We have AAA and are…read morepremium members but after hours of trying to work with them they basically told us we were on our own since they could find a tow truck or any service to help us. They told us we would have to call around locally ourselves. We finally talked with a local garage that put us in touch with Rob. He came almost immediately from 40 mins away to help us in the garage. He was able to repair the tire on site. It was such a relief. He is very attentive, operates with a sense of urgency and seems to truly care about his customers and taking care of them. He is also a pretty nice guy. Highly recommend. Thanks again Rob you saved our vaca!

From the owner: We pride our self on 24hr availability, being prepared with a wide variety of tools to excel and…read morecomplete jobs where others may have failed to complete, friendly service and fast response time via phone calls or text

Impressive! Referred to them via Mini Roadside Assistance (that's another story....45 min+ on the…read morephone to get ANYONE to pick up from Rt 95 South near New London on a Sunday night). Once Columbus Square was engaged, they showed up in 50 min vs. the promised 70+ min. Driver called ahead, verified location and was even able to give local rental car and hotel location advice.

The jump start I needed happened flawlessly. USAA initiated this local service. A confirming…read morephone call to Columbus Square Auto was pleasant. The service person arrived within 45 minutes, was friendly and efficient. Thanks for a pleasant ending to a frustrating circumstance.

AAA is a blessing. I can not recommend enough just about any service you can done at your local…read moreAAA. I was able to get my license renewed in the matter of minutes whereas the dmv is an hour minimum. The staffing is always super pleasant and happy to serve, unlike most DMV employees. If I never have to go to another dmv in my life it would be one of my all time greatest life accomplishments! Thank you AAA Waterford you have saved many hours of stress on my heart and hours of time to spend constructively. Now I'm off to Cheers to the weekend

I had to renew my DL this year and stopped into the AAA office in Waterford last week and had a…read morepretty good experience. There was no line, the staff was friendly and I got my DL renewed and a new picture for my passport renewal in under 15 mins. The staff was friendly and professional. The location is clean, fees for these services are reasonable and there is plenty of parking. The only minor complaint I have is that I had also wanted to renew my AAA membership but because that's not my home AAA they can't process that there. That's not a complaint against them because that would be a problem at any other AAA office that isn't considered my "home" club. The woman who explained this to me was very polite and felt bad she couldn't process that for me. All in all a good experience and I'll definitely go there again.

I brought my truck to the Old Saybrook Town Fair Tire 3 times to have them do an alignment. The…read morefirst time they got my steering rack boots all twisted up and my steering wheel was cocked to the right. I brought it back to them that day, they told me they couldn't fix it, and sent me to another (non TFT) shop to fix it on their dime. The 3rd time I brought it to them to redo the alignment, my steering wheel was cocked way to the left and they also left the passenger side jamb nut loose on my steering rack, making it relatively unsafe to drive my truck. At that point I had lost all trust in the Old Saybrook TFT. I called the New London TFT and they were able to get me in that day for a realignment. There were many notable differences between the New London and the Old Saybrook TFT which makes the NL one much more desirable. 1. The techs at the NL location took more than twice the amount of time with my truck. I'm not sure if it's because they had to undo what Old Saybrook did, but it definitely showed me they were more attentive to my truck and safety. 2. The tech was able to not only fix my steering, but fixed the camber/caster of my front wheels (which OS said I needed to replace parts to fix) 3. They didn't charge me anything since they were fixing what another TFT messed up. At this point, I almost feel bad I gave my money to OS and wish it had been given to NL in the first place. I've read some reviews and people have complained that it took longer to get their vehicles back. Be thankful that they're taking more time with your vehicle to make sure things are done right. It's sad they had to fix the mistakes of another TFT for my truck, but I will forever be a loyal customer to the New London TFT, even if I have to drive more than twice the distance I'd drive if I were going to the Old Saybrook TFT. If only I knew the name of the tech that worked on my truck, because I'd specifically request that tech to work on my truck in the future when I need it. He was professional, honest, and showed me that my safety was priority after working on my truck. That dude definitely deserves a cold one from me. Life lesson learned: I'm never going back to the Old Saybrook TFT, and all of my future tire and steering needs will be brought to the New London TFT.

It's with great regret I have to rescind this great review of five stars. Town Fair Tire New London…read morewent way downhill with John becoming the new manager. He just tried to bait and switch me. I called and spoke to Ryan. He quoted me $130 to mount and balance and dispose of four tires for my truck. When I got there. John stepped in and was very disrespectful and condescending and he said that since I didn't buy the tires there, it was gonna cost $300 in lieu of the $130. John is not a very good manager and I would definitely not recommend doing business with him. It's not the first time I had issues with John. He always tries to upsell and the price always seems to go up with these fees that we were never disclosed upon initial quote. If you decide to do business with John make sure you get it in writing. I will no longer be doing business with Town Fair Tire and whoever chooses to, be careful for the switch and bait.

Super friendly and so helpful. I have been doing busy here for over five years. I purchase all my…read morepropane needs, right here. They charge by the pound, not the tank size. Very fair and honest group. They have been around like forever. Buy your propane here. Denniz S Groton

They balanced my tires and now my ride is super smooth. Thanks. They got my car in quickly and had…read morethe job done in a couple hours.

Someone crashed into my car on a very busy street in NYC. It…read moreneeded to be towed to NJ. Not always an easy feat. David, the owner of the towing company, kept in touch with me the entire time we were figuring everything out. The car was put on a flat bed truck we got the car to the body shop in NJ. (About 1 1/2 hrs away. I totally recommend him. Penny

Came to jump my car on the side of the road, very reliable and fast service, highly recommendedread more