I've purchased two sets of Nokian Tires for my Jeep and Subaru - awesome tires in the snow/rain/dry…read moreroad conditions. The guys here are first rate - no bs add-ons like every other tire shop. After the big snowstorm, my car was vibrating/shaking when I hit speeds of 35+. Stopped in to ask them if they could help - they told me the cause was ice/snow trapped in the wheel well and to simply get a car wash. If only all car issues were remedied by a car wash! Their honesty and dedication to customer satisfaction is unparalleled. If you're not buying your tires here, you are missing out!

Today was the second time that I've bought tires from these guys and left with the tire sensors…read moreIMMEDIATELY not working properly and then I have to pay to replace them. I won't be going back there. This hasn't happened anywhere else

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

Several flags. They should've known a fuel pump shouldn't cost $900, and blamed the "supplier"? I…read moregot a "discount" when pushed back. I don't know if the supplier was over charging or City. Got defensive asking questions and noted it was inconvenient. Pleasant enough people, my vehicle was fixed but definitely not looking out for your interest. They're not looking for long term business. I'm looking for another mechanic.

The guys at City Tire are great. You always know how good a business is when something goes wrong…read more I purchased an expensive set of tires from them with a 80 thousand mile rating. I only got 30 thousand before there was no tread on them. Won't name the tire company but apparently they had lots of problems with this particular tire. John and his crew made this situation right for me. I have been going the City Tire for 20 years, and due to their customer service and commitment to having happy customers will be a local customer for many more years to come.

Saw a similar review from a Yelp reviewer. Had a brake issue on a Saturday. Not sure if it could…read morekeep until Monday when I could take the car to the Dealership, I checked Monro website and saw several appointments for the afternoon. Making the appointment was easy, thus the extra star. But when I went to this brake service store for some brake service they told me they could not do the work that day. That they were busy. I understand places being busy, but it would have been nice if they took all those appointments off their website so the customers knew if the appoinments were valid.

I would highly recommend this location. Mike and his sister went above and beyond to help us out on…read morea holiday weekend. They turned a dangerous car rental experience into a wonderful weekend by getting us back on the road super fast and efficiently and were very generous, kind, funny, and helpful. thank you!!!

Honest advise when timing belt or transmission oil do not need to be changed, as the dealer…read moreinsists. Reasonable pricing and reliable work.

I have been using A-1 auto since they opened. They are always the lowest priced in the area. They…read morealso are very honest in answering any questions as to whether a repair can wait or not. If you are a AAA member, you get a 10% discount on labor up to $50. Support this local family owned business, they are the best!!!

Allen was a tremendous help today. I live in Massachusetts and was purchasing a used car in…read moreConnecticut. It was last minute, but I found some mechanics listed on yelp who said they did mobile repairs and reached out. Allen was a great communicator and his price was fair for a pre-purchase inspection. He arrived exactly when he said he would and walked me through a multi-point inspection of the vehicle. He explained what he was looking for and how he determined if there was a problem or not. After a thorough check of the physical car, we went for a test drive and Allen again helped me understand what any areas of concern might be as he was carefully assessing the vehicle. He helped me find a few issues that were relatively minor. At the end we reviewed the inspection and discussed what the market value for the vehicle might be. I was fortunate (lucky) to find Allen available on such sort notice and am glad that I chose him for my pre-purchase inspection. I'm not sure I would have felt as confident in my choice to purchase the vehicle without Allen's expertise.

A false review? When an individual is sent through yelp to your service center and you inquire to…read morethem about their vehicle and they inform you of the problem and you never respond back to them after they tell you what the problems are and they are waiting for response and you don't get back to them and then they need to find another shop......that is poor customer service......but I did see that you had the time to say it was a false review. That speaks volumes.

I brought my truck to the Old Saybrook Town Fair Tire 3 times to have them do an alignment. The…read morefirst time they got my steering rack boots all twisted up and my steering wheel was cocked to the right. I brought it back to them that day, they told me they couldn't fix it, and sent me to another (non TFT) shop to fix it on their dime. The 3rd time I brought it to them to redo the alignment, my steering wheel was cocked way to the left and they also left the passenger side jamb nut loose on my steering rack, making it relatively unsafe to drive my truck. At that point I had lost all trust in the Old Saybrook TFT. I called the New London TFT and they were able to get me in that day for a realignment. There were many notable differences between the New London and the Old Saybrook TFT which makes the NL one much more desirable. 1. The techs at the NL location took more than twice the amount of time with my truck. I'm not sure if it's because they had to undo what Old Saybrook did, but it definitely showed me they were more attentive to my truck and safety. 2. The tech was able to not only fix my steering, but fixed the camber/caster of my front wheels (which OS said I needed to replace parts to fix) 3. They didn't charge me anything since they were fixing what another TFT messed up. At this point, I almost feel bad I gave my money to OS and wish it had been given to NL in the first place. I've read some reviews and people have complained that it took longer to get their vehicles back. Be thankful that they're taking more time with your vehicle to make sure things are done right. It's sad they had to fix the mistakes of another TFT for my truck, but I will forever be a loyal customer to the New London TFT, even if I have to drive more than twice the distance I'd drive if I were going to the Old Saybrook TFT. If only I knew the name of the tech that worked on my truck, because I'd specifically request that tech to work on my truck in the future when I need it. He was professional, honest, and showed me that my safety was priority after working on my truck. That dude definitely deserves a cold one from me. Life lesson learned: I'm never going back to the Old Saybrook TFT, and all of my future tire and steering needs will be brought to the New London TFT.

It's with great regret I have to rescind this great review of five stars. Town Fair Tire New London…read morewent way downhill with John becoming the new manager. He just tried to bait and switch me. I called and spoke to Ryan. He quoted me $130 to mount and balance and dispose of four tires for my truck. When I got there. John stepped in and was very disrespectful and condescending and he said that since I didn't buy the tires there, it was gonna cost $300 in lieu of the $130. John is not a very good manager and I would definitely not recommend doing business with him. It's not the first time I had issues with John. He always tries to upsell and the price always seems to go up with these fees that we were never disclosed upon initial quote. If you decide to do business with John make sure you get it in writing. I will no longer be doing business with Town Fair Tire and whoever chooses to, be careful for the switch and bait.

This was my first time here. The customer service was excellent- the gentleman at the front desk…read morewas friendly and worked hard to meet the needs of the customers. I had an 11:00 appointment for service and I was out shortly after 12:00- surprisingly fast. I also liked that they did not try to upsell by telling me I needed all of these additional services that were not necessary. I appreciate that honesty. I'll definitely be back!

Most straight forward no BS automotive repair place in the area! Excellent service at competitive…read moreprices.

I've been bringing my car to Guy's for regular car maintenance and repair for years and have always…read morehad a good experience. They aren't a place that is going to try to sell you on something you don't need, and are honest and up front with you about the cost of the repair. A couple months ago I was having problems with my battery. They told me to stop buy and took a look at it for free (ended up being a small issue that I was able to fix myself). I also have been able to leave my car overnight for an oil change without any issues. My only gripe would be the waiting area could use an upgrade, but other than that I could not recommend Guy's enough.

Efficient and honest . Great service and customer support. Best in the area for caring mechanics…read moreand delivery. Great crew!

Great service and will always do their best to fit you in, no matter what you need. They do a…read moregreat job with repairs, and never overcharge. In fact, the work that I had done, I expected to cost me a significant amount (based upon what I perceived to be the problem). The actual repair was a lot less and I came out of their extremely satisfied!

I've been using City Tire for oil changes for years and always been taken care of, but when I have…read morea cabin air filter replaced that I didn't ask for, for an additional 40.00, the kind of crap Jiffy Lube tries to do, then it's time to look for a new place for an oil change.