Horrible! Don't stay here! Management is horrible. My wallet was stolen out of my room and only two ladies that worked the front desk were polite. Head of management was Very unprofessional, didn't even try to work with me or say sorry about the inconvenience! read more

Not a whole lot of things to say about this place. I was never able to find a secure wifi network, my door didn't close properly, and the bathroom was a hot mess. read more

Absolutely the best time, and great service at the bar from Doug and Allen. Comfortable bed, awesome prices. We go every year for our anniversary and every year, we have an amazing time!! Thank you for an amazing anniversary !!!! read more

This wasn't the worst hotel I've ever stayed in, but it definitely ranks near the top. We were in town for a wedding and needed to book a hotel room for a two-night stay. The closest we could get the night before was in Notre Dame, IN, so we booked the Silver Beach for our second night. It was just down the street from the wedding venue, and we got a good rate because we were coming in on a Sunday night. The reviews on another travel website were decent, and I stupidly didn't check out Yelp before booking. Bad idea. The whole hotel is very dated. The lobby decor, the pool area, the elevators, the carpeting in the hallways and the rooms, all of it. And not "late 90s" dated. More like "late 80s" dated. Don Johnson in is hey day would not look out of place in this hotel. And if I'm being honest, I'm not terribly fussy. I could deal with the 30 year old decor if it didn't feel quite so dingy. The elevators were creaky and dark, and they smelled terribly of smoke. The pool area looked clean enough. We didn't bring our suits and didn't plan to go swimming, but again, it just looked dingy. We didn't go in the dive bar inside the hotel, but it was packed the whole time we were there. I don't know if that's a good thing or a bad thing. The room was okay. It was serviceable. It wasn't the nicest, but at least it didn't smell like cigarette smoke. The bathroom was surprisingly updated compared to the rest of the hotel. I'd say the bathroom renovations were done around 15-20 years ago, and they looked out of place next to everything else in the hotel. However, if the bathrooms were gross, we wouldn't have stayed there. I'm not fussy about old carpeting or outdated lobby decor, but I AM fussy about old, gross bathrooms. Nothankyou. The hotel itself is loud. Our room faced Main Street, so we had traffic noise to contend with. On top of that, the hallways were just loud. Lots of families staying there because of the proximity to the beach, lots of foot traffic from hotel staff, and just in general I felt like the property was loud. I'm not looking for absolute silence when I stay at a hotel, but this was too loud for me to even consider a return trip. The continental breakfast is decent. Again, serviceable. The strangest thing is that there are these giant parrot-type birds in that room that are so LOUD. Easily the strangest thing I saw there. The day we arrived, we tried to pull into the lot and the lot was roped off for some 5K going through town, and we couldn't get in. We saw a group of hotel staff outside, smoking on their break, and we were generally unimpressed with their appearance, and the fact that they were on hotel property, but their overall behavior and appearance gave us the impression that this wasn't the 5-star place advertised on a travel website. If you've already read this far, you can see we were right. The proximity to the beach is nice, and I'm sure that's a draw for families. However, the overall quality of the hotel for the nightly price just doesn't seem worth it to me. We will not be staying here again. read more

Worst hotel I stayed in over 33 years. TV didn't work, didn't give you a bar of soap ( u had to BUY IT), pillows like rocks, air conditioning broke, and breakfast was a joke. You know it's a bad hotel when they don't credit you for really poor amenities! Much better places in the area. This place needs tearing down! read more

Completely out of date. The bedspread was a blanket between 2 sheets. There was mold in the tiles - gross! Tile-ex could have cleaned that. Thought it would be closer to the beach but it's a half mile walk. Extremely expensive for the accommodation. read more

This hotel has some serious issues. Everything from old scary mattresses to moldy bathrooms. The staff has also collectively given up and simply do not care. But the worst part of the hotel is the sad birds in the lobby. They have two beautiful birds that they allow to be tortured all day everyday by every single kid that walks by. The cockatiel has even started plucking his feathers. It's a sinful way to treat animals read more

Visited here over Labor Day weekend. I must admit that the location for the hotel is prime real estate but the services and amenities were lacking. The help was courteous but that's were the buck stops. Our rooms were a bit dated and left a little unkept. The pool was decorated with strange decorum. The pool had enough chlorine in it that I thought I was put into a Riot Control attack. My eyes became blurry with the pain that overcame me from the overuse of chlorine. I wasn't able to see for what was over 15 mins. I was better off going to the beach. My room was initially ok I can accept a large degree of less than satisfactory accommodations as a military guy that can usually accept the fact that I'm not on the ground and have a roof over my head but the real reason I even decided to write the review was of the infestation of ants that were in my room! I was on the 4th floor!! How does that even happen?! 1st floor ok I can see that as a possibility but the 4th! That means it's an on going issue that has yet to be addressed. We asked to move and due to the holiday we were told we were stuck and didn't receive any compensation for the issue. The only reason I didn't give the hotel one star is that you can make it to the beach in 5mins on foot and down town in 2. If you have high expectations of a comfortable stay and don't mind the travel I would put your money on a better accommodation down the road. I have pictures of the ant issue should this review not be taken serious. read more

Silver Beach Hotel - Ants in my room! I was on the 4th Floor! - Hotels Near Me - St. Joseph, Michigan

This hotel is disgusting. There are mouse traps in the room, mold in the ceiling of the bathrooms, carpet pulling up from the floor. This hotel needs a huge renovation. On a positive note the staff is very nice. read more

My daughter and I stayed there and were traveling with our pets last year. Even though its been a year I wanted to make sure i gave FReya who helped us props! The hotel location and lobby were excellent and clean! And the Freya who checked us in was so sweet and very helpful! Unfortunately, the floor our room was on and the room itself left a little to be desired. Not very clean and smelled mildewy. I know they were working on the place so i can only hope they have gotten to those rooms now. Its too bad because as i said the location and Freya were great. And the breakfast wasn"t too bad. read more

If your are handicap, injured, have kids in strollers, or are afraid of elevators, this is not the place for you. Stairs are very inconvenient to get to, parking is absolutely awful, they are not helpful with accommodations, and one worker even laughed at me as I struggled with my crutches to get into the pool area (the only way to get to the stairs). In addition, the hotel was dirty - the room itself was clean, but the hallways were dirty, and breakfast was not served on time. I ended up having to go out to breakfast, even though the price of my room included breakfast. read more

I really don't understand why this hotel has so many poor reviews. It's a clean and affordable hotel that is close to the beach and all of the State St. shops. It's not a boutique hotel, and never will be--but it's a workhorse. And a great place to stay on a budget (see special internet and AAA rates on their website). True, the continental breakfast wasn't amazing, and the decor is dated (although I kind of liked the 1980s Miami feel), but hopefully when you stay here you don't spend a lot of time in your room-- because you're at the beach. The hotel was busy when we were there, and everyone looked pretty happy. The staff at the front desk were also really nice and helpful. read more

This hotel is awful for $189 a night! When we checked in we noticed that the brown pillows had drool stains on them. requested for new pillows from the service desk, finally arrived about 9 o'clock. read more

IS THERE A WAY FOR ME TO GIVE THIS PLACE ZERO STARS?! That is what they deserve!!!! This place is a disgusting DUMP. The rooms look nothing like they do on the website. My family stayed here and we all had three separate rooms. Each room was equally as disgusting as the other. We brought our little dog and the day after we left, we had to take him to the vet because he had TWO FLEA BITES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! He has never had bug bites in his life!!!!!!!!!!!!!!!!!!!!!!! That just goes to show you how gross it is here! The carpet is dirty and grimy, the bathroom is completely disgusting and poorly cleaned. We found DRIED BLOOD on the bedding! The curtains had stains all over them! The counter tops were sticky and not even wiped down! I was only here for two nights, but still I couldn't bring myself to step foot in the dirty most likely fungus infested shower. Our AC unit DIDN'T WORK PROPERLY! The walls are peeling and it took my mom ALMOST TWO DAYS to receive clean bath towels after she requested NUMEROUS TIMES!!!!!!!!!! Our bathroom sink would slowly fill due to a clog after it was running for a few seconds! Also, not to mention that this place smells like something is rotting when you walk in. We complained when we left and all they did was take 10% off our stay!! ARE YOU KIDDING ME?! Just wanted to warn everyone from making the same mistake (ESP IF YOU ARE BRINGING YOUR FUR BABY WITH YOU ON THE TRIP)!!! ALSO, I heard NUMEROUS people complaining at the front desk of how disgusting it was and what a dump it was!!!! There was a family with children that stormed out 2AM and demanded their money back because they found a COCKROACH in their room!!!!!!!!!!!!!!!!!!!!! This place needs to be inspected and SHUT DOWN!!!!!!!!!!!!!!!!! I don't care if this is a great location, it is not worth it!!!!!!!!!!!! I would have payed double the amount to not feel dirty and disgusting after leaving a weekend getaway!!!!!! read more

Location location location. That's what you stay here for and not a thing more. Sheets were clean, pillows. Oooo wait what pillows. Comforter was more fully than the 3 pillows for a king size bed. Staff was not just clueless but I'm pretty sure high. Spun his fidget spinner the whole time while slowly checking us in. This hotel would have been perfect for $75 a night not $200. But hey it's all about the location right! Served its purpose for one night with a view of the lake from the room. Next time we will pay $50 more for a nicer spot. read more

We stayed here one night in the King Spa Suit and we are never coming back. Upon arrival: - we found a broken lamp -the hot tub jets were broken -it was filthy along with the bath/shower. We had to call maintenance to clean the hot tub and bath and after he left we found a BLOODY BAND-AID behind a plant. I had called to complain about my room and they could not give me any type of reimbursement for my room. I payed to stay in a room with a view and a hot tub and my hot tub was broken and filthy and the view is barely there. The staff does as little as they possibly can. When we got there and went down to the pool -the hot tub in there was empty -the sauna was broken -the pool heater was broken so the pool was too cold to get into -the whole pool room was absolutely freezing. We told management and they claimed they "were not aware of the problem". They did have the pool heater and sauna fixed the next day, they never did fill up the hot tub. My sister stayed in a two-queen standard room and was also terribly disappointed. -there was barely any move to walk in the room -the bed were insanely uncomfortable -the shower head is so low that it sprays directly into your face at a harsh and nonadjustable pressure - the street noise was unbearable And the toilets in her and my room are very very close to the ground. Don't stay here. It sucks. read more

Where do I begin. First off the staff was polite and helpful. That was the only good part. The first room we had the shower clogged after a 10 minute shower so we asked for a new room. After being at the beach for hours before my husband just wanted to shower and didn't want to with a puddle of about 5 inches of water. Second room was better but still not great. Sheets are scratchy, pillows are super firm, if you have small children print stickies to put in the bath tub. They don't have anything down and my 2 year old slipped. Thankfully I was there to catch her or she would have cracked her head. You are only allowed 3 towels per room even if you book saying more than 3 are visiting, my friend had a family of 5 and was told no when they asked for more towels. Don't plan on being able to charge too many devices, outlets are limited. Some room numbers are written on the wall with a sharpie. My husband found a safety pin on the carpet in the hall. Some bedding was stained. Fridge very cold that is in the room and the grates were rusted. read more

The best thing about this hotel is the location. It is right downtown and close to all of the shops. Beyond that it is severely outdated and majorly needs a remodel. We were only there for one night (thankfully). While it was not overly clean it at least didn't gross me out. The pool area is very deep with shallow end being 3.5' making it too deep for small kids unless you have life jackets. It was also a dated and quite beat up. The hot tub was filthy with very cloudy water and I would not let my kids go in it. The breakfast was pretty much your standard cheap hotel fair, but edible. If I had paid $80 for the room I may not have been so annoyed but since we had to pay almost $300 it was a definite disappointment. We will not be staying there again. read more

Last time I was in Saint Joe's I said I don't care how jank Silver Beach Hotel reviews are, I'm staying there next time for the location. I have teenagers, so it's nice for both them and I to have the freedom of walking around town and coming/going from the beach and fishing as we like. I paid less than $100 for a 7th floor double queen lakefront room. If I had paid 200+, my review wouldn't be so generous. It's an older, outdated, small beach town hotel. I didn't expect fancy. But they could do so much more with just a little bit of effort. I wasn't expecting it to pass a white glove test, but it doesn't pass a gray glove test. Long line at check in with a hot, stuffy lobby with poor air circulation and stinky birds. Could be easily solved by adding another receptionist. (Unused) toilet paper trail in hallway all day long and half the next day too. Looks like a month old vomit stain directly outside of the elevator on floor seven was never cleaned. Cigarette butts on the balcony. Broken screen door. Dirt and dust in all the crevices of the room, on the lamps, in the corners, rust, mold, and dirt in bathrooms, cobwebs and sand all along the pool room edges. No towels in room after the room was serviced. Empty shampoo dispenser. They just need more staff to be able to take care of the deeper cleaning. It appeared clean at first glance. Beds were comfortable. Bedding was nice and clean. Towels (when we had them) were good quality. Staff was kind, friendly and overworked. Breakfast an hour and 15 minutes before closing was sparse, garbage bins were overflowing, a woman was comically irate about them being out of sausage for the morning, no fruit, no muffins, two sloooooow toasters. People were hangry. We didn't attempt breakfast the second morning. It's old, it's quirky, it's a beach town hotel with all the things that go with it, sand, wet people, slow elevators. I can deal with ugly carpet, drapes, wallpaper, and wall art, but some more cleaning and front desk staff would go a long way. read more

We were in town for a concert and looking for a place close to Silver Beach - our first choice was booked and this place was available so I booked it for 2 nights despite reading a lot of negative reviews. First of all I would not pay for the lake view as you can kind of sort of see the lake in the distance, but it's really not all that close to the beach - maybe it would be better if they gave you a telescope in the room. I stay in a lot of less expensive hotels when traveling for business and this place was on par with a lot of them. It was a relatively short walk to Silver Beach (less than half a mile) which is a very nice beach. The indoor pool looked nice for kids. The breakfast was very typical if not a bit worse than most hotel free breakfasts - not really sure what was up with those scrambled eggs, but no one cracked them within 100 miles of the kitchen, that's for sure! The rooms were spacious (except for the bathroom were you had to fight your way around the door to get in and out), the bed was decent, and while the place was old it wasn't a lot different than so many hotels. It was expensive for what it was, but comparable to other places farther away from the beach. All in all not that bad for what we needed it for - just not that great either. read more

I don't ever post bad reviews on here but want to save others the trouble that we had if I'm able to. We stayed here because of the location and decent rates. We overlooked how outdated and gross it was because of these reasons. However, the fact that the hotel is now stealing from us is the straw that broke the camels back. We stayed one night but they charged us for 2. I called immediately that day and was told it would be taken care of. A month and a half later and 8 calls to the front desk/Diamond/Leah and 40 other staff members they seem to keep pushing us off to, still nothing has been fixed. Sure $200 dollars might not be the end of the world, but it the mere fact that the hotel blatantly stole this from us and pretend like they have no idea every time we call. We even talked to Diamond twice and she still acts like she doesn't know who we are when we call again. Perhaps they think we will forget and stop calling. We have to move on to higher authorities and our bank now since this hotels employees are either useless or just jerks. Save yourself the time and stay somewhere decent with nice facilities and decent human beings if your just going to end up charged $400 anyway. This place sucks. read more

This place is a dump. Slab of rock for a bed, runny faucets, gross carpet, and overall shittiness. Husband is fired from hotel booking.

Yuck, I did not enjoy my stay at the Silver Beach. In the lobby you are greated with the lovely sound of extremly loud birds, which are kept in a cage in the corner of the room. On top of the fact that I don't find this exactly sanitary, it is extremly irritating to listen to while you're waiting to be checked in. The room was worse than the lobby. The shower had one of those removable heads that you find in a mobile home, and can only be used by a child or very short adult if you don't want to hold it the entire time you're showering. The room also had a weird smell to it. We paid $165 for one night in this hotel, and if you ask me, it was $120 dollars too expensive for what we got. read more

I recently selected Silver Beach Hotel as the main hotel for my guests for my wedding. After we selected the hotel and booked our room block we ran into a handful of issues. During the summer season getting early check in is nearly impossible. They refused to allow any check in before 4pm and due to this we had to adjust our ceremony time. We offered to pay specifically for a maid for our guests coming, however they said no. The hotel staff on phone calls was often short with communicating and sometimes even just outright rude. I often felt I was bothering them when I called to get information and when I wanted a updated room block list it could take up to a week to get a response via email. The hotel itself is very dated and seemed to continuously be under renovations during our visits there. We had issues with the AC unit, uncomfortable beds and broken coffee makers. We had a handful of guests have issues when checking in. They had a confirmation email but somehow the front desk did not have their room reserved. Luckily all were able to be taken care of, but a inconvenience none the less. Overall selecting the Silver Beach as our main hotel was one of our biggest regrets for a destination wedding. It is one of the cheaper hotels in the area (however still expensive) and in this situation you get what you pay for. I would advise any bride to look else where as they will do nothing special for you, they know they have one of the cheapest hotel stay options and will capitalize on this with not making any adjustments for you or your guests. read more

Very disappointed in this hotel. Went for a one night getaway with my husband for and can't believe it was $230 a night when it should of been $99 if not less. Yes everything was in walking distance but no excuse for old stinky rooms. Bathroom was terrible sink didn't drain well and bath tub rusty and toilet kept running. I had left my favorite jeans and sweater hanging on bathroom door. So when we got home i called and front desk informed me they would mail them to me. Don't know if this was a joke but they send me a box filled with dirty used clothes probably all the clothes no one wanted and of course my clothes were not even in there. I've been given the run around every time I call there and still haven't talked to the manager Tiara. So ignorant whoever did this. Definitely not ever going back there again. read more

This hotel is very bad. I was there with my 3 kids for 3 night. First when I got back home the same night I find out my kids had lice. I can't believe. The staff is very unfriendly, this hotel is dirty and disgusting. DO NOT GO THERE. read more

Great location and the staff was friendly. It seems they market to families kids but didn't have any high chairs or booster seats to use at breakfast! I had to go back up to the room for the travel booster seat we brought along. Also no fruit for breakfast. How much would it cost to have bananas or something. Overall it was worth it to be close to everything. I would of rated it higher but it is run down. Look at the do not touch sign by the birds! I wanted to print a nicer CLEAN one off of my computer for them to use!! read more

Seriously this place is a polished turd. Don't let the location or pretty lobby fool you if the bed bugs don't get you the ants will also shower head right at belly height. Mattress under sheet was gross all stained up and breakfast is the worst hotel breakfast I ever had..... Take my advice keep moving this place is over priced and a dump the help are very un-educated and rude . They knock on your door when u have a do not disturb sign on it . I was full of bed bug nights after 2 nights read more

My family recently spent a couple nights at the Silver Beach Hotel. We booked a King Suite so there would be plenty of room for the kids. When we entered our room it was quite clear that the hotel staff had worked extremely hard to mask the smell of cigarette smoke and mold by using a wonderfully cheap aerosol. We were also pleasantly surprised when we entered our room that the hotel left a number of cigarette butts on the balcony and screws laying around on the floor for our infant daughters to play with. I was also amazed with the beautiful gray and black grout used on parts of the bathroom shower and was fascinated with how they were able to have some parts of the grout that color and other parts a standard white! The hotel staff were also incredibly calm when they informed us that we wouldn't be getting the two cribs we were promised for our infant daughters. They very kindly said that we should have been told that they weren't guaranteed. We also were treated to an incredible free breakfast of sausages that melted into puddles of grease in your mouth, eggs that were so watery they would ensure you'd stay hydrated all day long, and waffles that reminded me of the wonderful camp food I had growing up. Unfortunately, on the second day, they didn't have waffles, fruit, yogurt, or milk because they just didn't have any that day. Breakfast was also quite a treat that we will cherish for a long time because we got to spend it with our infants sitting in our laps since they only had one high chair which didn't have working buckles. But don't worry future guests, they think someone might have ordered some! We felt very safe in our rooms in the hotel, when we could get in, because the doors stuck so much I had the hit the door with my shoulder to open it many times. Other wonderful aspects of our stay included the hot tub that gently encouraged us to use it my its continuous soothing dripping, the luggage carts that stayed straight and wouldn't let you accidentally (or on purpose) turn to ensure the walls stayed scuff free, and the aromatic "fragrance" coming out of the pool. Not to mention the random beautiful birdcage in the lobby with birds that I presume were alive--though I can't guarantee it. Overall, our stay was better than I should have expected for paying a tad over $100/night. The hotel is also just a quick jaunt to the beach and the town was great. I'll unfortunately have to try another hotel next year. read more

DO NOT STAY HERE. They should allow a NEGATIVE 5 star rating on this website for the worst places ever!!! DO NOT STAY HERE. The list of issues is way too long to list but save yourself, save your family and DO NOT STAY HERE. Camp out on the side of the road before you pay a penny to stay at this establishment. The staff means well but nothing else about this place is nice. The words nasty, disgusting, horrendous, dirty and unspeakable just keep coming to mind.... IF you stay at this place, you will wish you wouldn't have - trust me. Look at the nasty pictures on Trip Advisor from Carl J. He is telling the truth. Carl, why didn't I see your pictures before I stayed??? Unless they blow this place up and re-build it... STEAR CLEAR!!! PS Housekeeping opened my room door on me without even knocking... Really?? They overcharged others parties. The hand soap in the bathroom burned our skin and eyes, I am pretty sure it was made with acid...We had a spider in our room... Gross stains on towels/floors... The list goes on... Don't be a victim of this nasty place... read more

I never stepped foot in the hotel and my experience with them is a nightmare in the works and I won't recommend them to anyone!!! First of all, I called the hotel Friday and spoke to a young lady named Christine (who was in training I found out) to reserve a room for Saturday. I was told I just needed a credit to reserve the room for the night so I had to call them back once I got my card. I get my card and call the hotel back and got a hold of a guy named Korey (with a K is what he told me). When I told Korey I spoke to Christine and she told me all I needed was a credit card he asked me for my email address so he can email the confirmation to me and he took my card number, gave me a verbal confirmation number, told me check in is at 3pm, and that was that. So comes the bad part... We get to Michigan for our event and a family emergency occurred to where we needed to get back to Chicago so I called Silver Beach to cancel my reservation which I was still early for and I also expected a cancellation fee. NIGHTMARE TIME: I called and got on the phone with a manager named Freeman Gilbert who basically told me "good luck with that but you're still being fully charged for the room so you might as well come". He didn't show any sympathy to the matter and didn't care to hear anything else I was trying to say. He told me that when I made the reservation that I should have been told that it was their policy not to refund any money for reservations. I told him I dealt with a girl that was being trained and she didn't mention that because I wouldn't have reserved a room under those conditions. He said well you should have received your confirmation email where it states their policy. I told him I never received the email and after him looking in their system he determined the email wasn't sent and the guy Korey screwed up. At the point he should have admitted their fault and refunded my money. HE DIDN'T!!! he decided to defend their incompetence. I When I told him I would dispute the charge with my bank, while I was still on the phone with him, mind you it was still 2 hours before my reserved time, he charged my card prematurely in the midst of our conversation. He was very rude and by far the had one of the worst attitudes of anyone I've dealt with in customer service. I offered him the opportunity to reverse the charge and he said "no dispute it" in a very ignorant tone,also. This saga is still pending, i have disputed the charge with my bank, and I will post the outcome of this debacle. I will also be informing the group I travel with and that recommends this hotel about this situation because of its nonprofessional demeanor. I am hoping he is reprimanded and I intend to contact the hire ups about this situation. read more

I was really disappointed. I had previously stayed here and it was nice and clean. This time was a different story. I couldn't believe they didn't clean my room!!! The cleaning staff showed up after 5. Obviously, I was getting ready. They said they would be back and never did. I will not be staying there again. read more

Way overpriced, rooms are outdated and not very nice at all. I'd never stay here again at the $185/night that I paid. Go somewhere else.

I wish I could give this place negative stars because it in no way deserves even the one star I HAD to give it. I am still trying to figure out what hotel their website was advertising because this certainly wasn't the one that was portrayed. Luxury hotel my butt! We should have turned tail and ran when we pulled up and the there were missing windows in the pool area and the few they did have were frosted over and dirty. On the website they boasted about having an award winning pool area. What a joke!!! The whirlpool was about the size of a tire. No more than 3 people could fit. The outside doors to the stairs were duct taped. How's that for security. Anyone off the street could walk on in and have total access to each floor. The room itself was outdated and dirty. Shower was a joke. Cold water after 5 minutes. The "walk-out" balcony was about 2 feet long. There was no walking out on that balcony. No bedding. Just a sheet and a 50 year old brown felt blanket but it didn't matter because it was stinking hot in the room, I didn't need a blanket. That leads me to the absolute worst part of the entire experience....no A/C on the main floor. WHAT? How can a "luxury" hotel have no A/C in the lobby and breakfast area. It was so hot in the breakfast area, you could barely breath. You could literally feel the hot air on your face. When I said something the lobby attendant, she commented that they had no air conditioning. She asked the man serving the breakfast to open the patio doors but he refused to do so. He was so rude, I was taken aback by his behavior. He obviously hated tourists and hated his job. He needs to work in a place where he has no contact with people. Someone opened the doors and it began to feel better until a few minutes later, he came stomping over and shut and locked the door. What an absolute jerk!!!! It was too hot to eat and I really didn't want to eat food that was sitting out in that environment so we went upstairs to gather our things. We couldn't get out of that hell hole fast enough. Please DO NOT stay at this hotel. I don't care if it's the closest to the beach, there are other nicer places to stay. Holiday Inn, Hilton. I wish I had read the reviews before booking this hotel but the fancy website sucked me in. Don't fall for it!!!!! It's a scam. The website designer deserves an award for turning trash into treasure. read more

If there were 0 stars as a choice I would select that. We chose this hotel because it is pet friendly. What "pet friendly" means to this property is dirty and old. The pictures on the web site are NOTHING like the rooms. I realize you assume some additional responsibility when you travel with your pet but to be booked in a room that is this far and misleading from their website is insane. The sheets are dirty and look as though someone's makeup is on them. The floor hasn't been vacuumed. There was a dead smashed bug on the wall of the shower. The shower didn't drain. I could keep going. This is a beautiful area of Michigan but this hotel is not the place to stay. Our beautiful overnight plans have been dampened by this property. Sadly, we were already paid and stuck because of having our dog. We won't be back. read more

Horrible! Paid close to $300 a night for a motel quality room! Couldn't open the bathroom door without touching the toilet seat. Everything was super dated. I mean common update your 70's dated rooms if you charge $300 on a busy weekend. I felt like I'm in the ghetto when walking in. Please don't make the mistake of booking here if you have any taste at all. read more

A 40 year hotel that needs some updating. BUT - our 6 day visit there was great! On the river/lake side can see boats going out and coming in from Lake Michigan and the North Pier. Can also hear the concerts from the band shell Friday nights and Sunday 3 & 7. Everything was clean. Staff and housekeeping are very helpful and friendly. I read a 'review' that didn't even sound like this hotel! This hotel is close to and within walking distance to so much - restaurants and beach, band shell, the Bluff, the Carousel, the river walk. Location, location and location. And very reasonable! And our room was large! We will return next year - I heard there will be some renovations done - looking forward to staying again. read more

Horrible price gouging over holidays. More than double. Clerk admitted hotel jacks price up. Hotel is old, not a 5 star by any means, yet quoted almost $300 for July 4th, plus taxes and fees. Lost my business. read more

This place,(I WILL NOT EVEN call it a hotel!) is old, dirty, needs need paint- the hallways are painted-over wallpaper that are peeling like crazy, common areas have odors, even the elevator! Our room faced the back parking lot, was very noisy, and at approx. 4:45 am. , a garbage truck showed up to empty the "Leach" bins (the huge industrial sized waste filled dumpsters) , which are the size of a compact car, and of course we were awoken, even though we had the tv on, as my spouse has to have "White Noise" in order to sleep peacefully! When I complained that morning to the female manager, all I got from her was " That's how they do it here, and the hotel has NO control over the schedule! Also our bathroom was covered with black mold around the tub/shower walls, as well as orange mildew too! The leather chairs in the cute, but aged lobby were 50% peeling of their leather hides as well!! And to top it off, the patrons in the hotel bar were nasty, rude, and ignorant ( 2 mixed race couples), and one female told me to get the F___K out, as I was wearing a CUBS ballcap, and the bartender did not attempt to say anything, or do anything to prevent them from trying to incite me to lower myself to their pitiful level of stupidity; when I mentioned this to the night clerk, he was apologetic, but he then stated that they regulars, and "IT IS WHAT IT IS"! By the way, lest I forget to mention it, it seemed that our room had not been cleaned for a week! This is the 1ST time in our lives that we DID NOT leave a tip for the house staff!!!!!!! We visit ST. Joseph every year, the town is GREAT, we own a house in town for years now, and we had to stay 1 night, as our renters were not leaving till the next day: WHAT A MISTAKE- this place throws a BAD vibe on the entire experience that is ST. Joseph Michigan!!!!! read more

This place has irresponsible front desk management and, for the price of $165 for one night, pathetic rooms with no screen for the balcony door and spotty internet. After requesting to change rooms, they kept us waiting while checking in many other guests. Finally we offered to go to the beach and come back later when they would have more rooms and asked the front desk manager to save a room for us. When we returned, of course, they had not saved a room for us and we ended up with a different room that again was missing the screen on the sliding glass door. My advice is to skip St. Joseph altogether! Go to Wisconsin! read more