1. Silver River Rentals

    1. Silver River Rentals

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    Silver River Rentals

    5.0 (1 review)
    Open 7:00 am - 8:00 pm

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    2 years ago

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    Hertz Rent A Car

    Hertz Rent A Car

    2.5(23 reviews)
    2.1 km

    Cut and pasted below, a letter sent to Hertz management that articulates, in detail, my complaint…read more Referencing the above noted Hertz reservation # and associated rental, please be informed of the following. On June 5, 2023 I made a reservation thru Priceline for a Hertz car rental (dealer's choice) for the Scottsdale, AZ location. Upon arriving at the Scottsdale location I was informed that no cars were presently available and I was directed to the Gilbert, AZ location as it seemed they had cars to rent. I arrived at the Gilbert, AZ location at approximately 10 am. Between that time and approximately noon I waited in line as there was but one female employee and she was tasked with servicing five or six renters in front of me. Though my original reservation reflected a weekly rate of ~$170 I was informed that she could not honor the rate and the best she could offer was ~$200 per week. Having spent the better part of two hours sitting on my hands I elected to accept the higher rate. As I was leaving I asked her if I should bring the vehicle back to her location or the Scottsdale location. She replied "any local location in the greater Phoenix area would be fine". Today, Friday June 8, 2023 I returned the vehicle. In light of the unpleasant wait times I encountered previously I elected to return to the Apache Road, Mesa AZ location - approximately five or ten minutes drive from both the Scottsdale and Gilbert Hertz outlets. Within the past hour I received an email receipt (attached) cataloging two day charges that were within $10 of the initial weekly rate I'd been quoted by Hertz / Priceline, but a line item charge of ~$200 for (Inter city fee). Here, I would invite any casual reader of this letter to place themselves in my position - processing mentally the various irritations I encountered. What might your viewpoint of Hertz thusly be? Please be further informed that it is not my intention to merely swallow the outrageous $200 nonsense-tax (inter city fee) that Hertz is attempting to extract from me. Instead, I shall take any and all steps within my legal rights to fight back. These include but shall not be limited to filing grievances with: Ripoff Report Better Business Bureau Arizona State Attorneys General Office Yelp Local TV and print Media I do understand that Hertz invests significant capital in advertising - presumably intended to generate a positive consumer impression of the company. Perhaps those in a position of power within Hertz may do the mental calculus in considering the negative consequences when consumers and other interested Parties are informed of the experiences such as those I've just articulated.

    Well as a matter of fact, while the city was busy getting rental cars And enterprise was placed me…read moreon a waiting list . Hertz saved my last two weeks and in fact I still have it. My vehicle was stolen and I needed transportation and they had one ready to go the following morning . I had to get a rental and insurance would only pay 40 dollars a day which Hertz came in at 38 dollars. Perfect . It's a 2019 with only 20,000 miles on it and I love it. Still haven't replaced my car so in the meantime, it's not so bad with this as my temp. I appreciate the staff and I've now had to extend it four times and I haven't heard a word about them needing it back yet . The staff are very accommodating and friendly and I would recommend them to anyone.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(59 reviews)
    4.8 km

    Just had a great experience with Enterprise here in Gilbert!…read more It's definitely a smaller location, but they seem to have a great operation. Had a few options a Jetta (2026) or a convertible Mustang. The Mustang (2026) wasn't quite ready as would have had to wait, which I didn't really have the time nor was it spacious enough for the amount of things I'd be traveling with. Due to that, it was quite small for my needs. In moving forward with the Jetta, I was only asked one time if I wanted insurance (I declined). When I went to pick up the car, the agent (Daniel) walked around the car with me for the drive-away inspection. I do recommend taking pictures of any (any!!) dings, scratches, imperfections etc. even with the agent tending to mark them on the contract be vigilant. Supposedly, Enterprise doesn't charge for small dings, etc., but I still wanted photographic proof, with him in the shot, and recognizing my observations and ensuring that everything was taken into account. Returning the car was quick and easy and should receive my deposit back within 2 business days! The Jetta got great gas mileage & would recommend this location for your travel needs.

    Nick has this place running so smooth! I've had three different rentals from here and won't be…read moregoing to another enterprise! He always hooks me up with a great vehicle, has me on my way as quick as possible and has the best positive energy. I would recommend anyone to go here.

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    Thrifty Rent A Car - This business does not properly staff this location. If I could give zero stars I would.

    Thrifty Rent A Car

    1.0(3 reviews)
    7.2 km

    The rating is actually MINUS ZERO!...Lying, Cheating Theives. They denied a confirmed reservation I…read morehad through Expedia and then charged me $62.00 for a car that wae confirmed reserved the day I picked up the car, on top of that they refuse to return my calls and emails, what a cowardly inept company, and Expedia is just as bad. Pathetic thieves hiding behind corporate BS.

    If I could, I would give Thrifty a negative star rating - less than zero. This is the worst…read moreexperience I have ever had with any company. I have been fighting with Thrifty for over three weeks now trying to resolve a huge issue. They claimed that I didn't return the car until 8 days after the date that I actually returned it. That was a huge issue that no one would help me with until finally one man at their call center said that all cars have tracking. He was able to prove that I returned the car as I said I did. But the fight was not over. Hertz (I guess they are the same company as Thrifty) did an inspection of the car 8 days after I returned it and told me that I was responsible for damage found in that inspection. Many calls and emails later, they said that if I can prove that I returned the car on the day I actually did, then they would not hold me responsible. The customer service center (after many calls) told me that they cannot correct the date, only the rental location can do that. I am unable to reach a live person at the location. The recording says we are closed and suggests going to their website to find the hours of operation, which I did. Their posted hours show that they are open. So still no resolution to this issue. Stay far away from either Thrifty or Hertz.

    Silver River Rentals - carrental - Updated September 2026

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