I recommend Southgate 100%! I recently used their oil change service. You can now make an appointment early in the day and can wait for your service. No more dropping off and returning later for me. A great convenience. I also needed major work done on our truck and it was just before the holidays. Parts were ordered and delayed. We received a call on Xmas Eve that the truck was ready. I feel the shop made every effort to get the truck ready and running for us before the holidays! The staff is extremely friendly, professional and does quality work. I've been taking my vehicles to Southgate for about 15 years! read more

The only place we take our cars. Honest and upfront about pricing and always willing to work with you if you have concerns. We have had oil leaks, gaskets, catalytic converters, oil changes, smogs and tons of other work done here and the work is always top notch. read more

I brought my Lexus LS 500 in for an Air conditioning issue, and after diagnosing the issue, the mechanic told me that just the part alone was going to be over $1200.00 with tax, plus it needed specialized programming by the dealership only. They didn't feel comfortable with trying to program a part since it was the only one in the US. I was a bit disappointed, but they were very honest with me and didn't charge me a dime for the diagnostics. That's what I call great customer service. I am definitely coming back for any other needs that arise from the car in the future, and hopefully, Lb exud won't plant a proprietary bug in the next issue I have with it. But at least I know that Southgate will have my back. Thanks Southgate for all your help and honesty with my car. read more

Extremely overpriced. It's your money, spend it however you'd like to. Or they just gave me such a high price to go away... read more

I took my 2002 Toyota Camry to Southgate Automotive due to a check engine light issue. Not only were they knowledgeable and honest, but they were beyond friendly. Seasmus(sorry if I butchered the name!) at the front desk was very helpful and had probably the best customer service I have seen in ages! I truly felt like I was dealing with family. I will definitely be back! Thanks guys! read more

Honest and knowledgeable! Have used them for years! They won't do any unnecessary work!

We love Southgate Automotive! We've been taking out vehicles there for regular maintenance and repair for several years and have only good things to say about the quality of service we have received there. Most recently we had our 2017 Dodge Caravan towed in because it suddenly started shuddering in a very scary way. We were sure it was going to be a very expensive repair (feared it was the transmission). Turned out to be a coil that had been replaced in February and was still under warranty. So no charge at all! And they changed our oil at no charge too! Thank you owner Dave for years of great service! And special shoutout to scheduler Seamus who is one of the nicest people I have ever met! I'd give them 10 stars if I could :) read more

Darn! There's only room for 5 stars when I want to add 10. Driving from Napa to Reno in my 2011 Lexus, it started mis-firing. The car limped into Reno and by a recommendation, I went to Southgate Automotive. This shop (of 30 years!) took unexpectedly prompt attention to my car as my plan was to be in Reno for only 2 days. Owner, David, was exceedingly tenacious in analyzing the elusive problem. Manning the front desk, was "customer-first" Seamus. Both are stellar at what they do. Needless to say, I made it back home safe and sound to Napa - thanks to Southgate. By taking your car to Southgate, and using a poker analogy, you'd be holding all aces. read more

Everyone I have talked to here is super nice. The service has always been great and fast.

They are frauds who recommend unnecessary maintenance and repairs. Including windshield wipers and battery. One year after recommending battery replacement it tested at over 80% viability at Les Schwab. Don't trust this business. read more

On a recent business trip to Reno my car unexpectedly broke down. I can't thank the amazing people at Southgate Automotive for getting me back on the road quickly. They delivered Best in Class customer service and I felt confident that my car would receive great service since they are a NAPA Autocare Center. Thank you again to everyone who made an unpleasant experience as painless as possible. I will recommend this shop to anyone who is in the area. read more

They are awesome! I just moved here from out of town so finding a new trust worthy mechanic is daunting. When my car overheated they were thorough, fast and communication was excellent. Special thanks to Micheal who was excellent. The price was reasonable, and they offer payment plans. I'm happy to be a new member! read more

They were recommended by a friend and I am so glad they did. They are Fair Priced, Knowledgeable, and Quality Work and Service. Thank you, Southgate. I will try not to keep you a secret. read more

WARNING DO NOT in any circumstances take your car here. I brought my car there twice and they have yet to fix the problem we came in with. The third time we did not even make it home from their shop and it stalled again!!!! Did they ever take it to a test drive after ward??? What a joke!!! We don't mind paying the money but obviously they NEVER figure out what was wrong with it!!! The mechanic NOT once speak to us on the phone or in person - just have a secretary call to relay the FAKE problems they came up with the charge money. They replaced parts that did not need replace and the problem persists. Whatever they "fix" got worst - it went from stalling occasionally to Christmas lights going off and the car had to be towed. We will take the car else where to get it fix once and for all. Goodluck if you don't believe me. I know it Covid time but these folks are UNETHICAL!!! ZERO. read more

I have had my car for many years and every time I take it in to see Dave and Cameron they take such good care of it! I don't know anything about cars but they make it nice and simple and don't make me feel stupid for not knowing about it! They are kind, honest and reliable! read more

Being a woman, and not knowing much about cars, I feel I always get an honest quote at Southgate. I never feel they're trying to get more money out of me. My family's been seeing Dave for years! read more

I really needed a smog on short notice and the staff there really take honesty and hard work to another level. I'm so impressed with their knowledge and grateful for their willingness to help read more

I called in for a quote to get my headlights replaced. David was able to get me in right away on the same day. Staff is friendly and David is very knowledgeable in cars. Service was fast and amazing. I highly recommend this place. read more

We were referred to Southgate automotive by several friends and don't regret it at all! They were up front with repairs that needed to he done, very helpful, the price was right on target. We never was made to feel that we were in a money pit. Their honesty and quality of service was something we haven't seen in rhis area for a long time and we've lived in Reno for 33 years. We will bring all our cars to them from now on. Bye bye old auto shop on 4th.. read more

The most friendly and awesome staff ever! Helped this momma in a desperate situation, went out of their way to get my car fixed b4 my registration expired. I'm forever grateful, and loved that they follow up with courtesy calls. I will never go anywhere else to get my car fixed. Totally go here ! read more

Dave and Zach were amazing for me. My wife and daughter had a leak near the water pump. They drove into Reno and Dave said to have her bring it by and he would look at it. They noticed it was a small leak and we did not need to replace it. They needed to drive to another state and they were off and running. He noticed they needed some oil and charged a very small amount. They went way up and beyond what I could have ever asked for. Imagine someone taking care of my family like this team did and helped me out in a very difficult situation. One other shop said no they would not look at it and they would not recommend anyone else. I cannot thank them enough for how much they cared and helped us out so much. I would not use any other shop than this shop in Reno. Thanks again and will always be appreciative of what was done for us. Keith read more

Service was excellent and staff was very friendly, especially Nicole at the front desk! I was able to get my car in the same day I called (needed my wipers fixed) and was out fast. From the experience I had I will definitely be coming back! read more

Had my ac repaired there and was very happy with the service. The entire staff including the owner was very nice and helpful. Will tell all my friends about this shop. I live 100 miles away and will return to this shop when I have any problems with any of my vehicles. They even did a follow up call several days after the job was completed to see how things are going. Thank you Southgate Automotive for your work and thoughtfulness. read more

So let me start by saying- Go Here!!!!! As a Midwest transplant from a rural town where everyone knows everyone so cheating someone is unheard of, I was worried being in a big city again to find an honest car repair shop. After doing some on the fly research because my car randomly started jerking, I went into this place somewhat frantic. Their customer service was simply amazing. I returned for my scheduled time and they dropped me off at work. They even stayed after for me to leave work and get there. These people are kind and don't do anything that is unnecessary. I was not overcharged for services and they were honest about my needs. But here's the kicker.... a few days later, I received a signed thank you card in the mail. Initially you don't think much of it. However in this day and time, a "thank you" goes a very long way. I'm not sure how long I will stay in Reno but I'm definitely sure that I will only use their shop for my car repair needs. read more

Engine light problem, they took me right in, diagnosed problem, fixed at a very reasonable price. Will certainly return with any future needs I may have! read more

Was passing by town and got car trouble. Looked them up on yelp and walked in. They were awesome in looking at my car. They were not able to fix the problem since it's a BMW and they really thought I should have someone familiar with a European check it out. But the customer service and willing to even look at it was awesome!!! read more

Extremely pleased with my service today at Southgate Automotive. My serpentine belt snapped and within minutes the owner identified the problem: a broken water pump. He and his son fixed the pump quickly as well as checked and reset some engine codes. The best part was, I had a bent bumper and they snapped it back in place without me even asking! I've been putting off taking my car to a body shop because of expenses so it was a huge relief that they took that off my shoulders at no additional cost. I checked into their shop on Yelp and received 10% off which was the icing on the cake! I do not live in Reno but if I did I would most definetely go back to this shop. Family owned and operated and very trustworthy. Highly recommend. read more

Dave has had my business for close to 20 years and I couldn't imagine going to anyone else. His service has always been honest and straightforward while taking the time to do any job well. read more

Dave and his team have been taking care of my car for 15 years -- and I'm sure that's why it still runs great after all this time!

Dave, I cannot thank my friend Sally Duffy enough for referring you. Even though I had to wait 2 weeks to get the opportunity to have you work on my vehicle I could not be happier with the customer service and the work you did on my vehicle. I waited, despite many friends comments and suggestions because I was committed to find a shop that was small enough to care but big enough to have experience. I owned a diesel for the last 9 years and my options were limited. Glad that I trusted a friend and am happy I met you and your shop. read more

They are always so helpful and we really trust them to take good care of our cars. Their prices are much better than other estimates around town. read more

Southgate is always honest and takes the time to explain what is wrong and needs to be done to fix my car. They also always include options when applicable. read more

First time here and had great service. I always dread getting a smog check because as a single girl, the guys are always so creepy and gross. Southgate automotive took great care of me and was quick with the smog check and cheaper than the other smog place close by. Thanks! read more