Mr Levi Ortega helped me with my early lease return. He was very personable and efficient. Explained everything clearly regarding the process. While I was waiting on the paperwork he kept me updated in a timely manner. This was hands down the best experience I've ever had at an auto dealer! read more

Mr David Bell has helped me with two car purchases and is always helpful and always happy to see me. He helped me set up my payment accounts both times. read more

David Bell helped me get rhe car I wanted from Honda ! efficient ,and like a great family friend he helped me with care, and his knowledge put me in my Honda HR-V i know he can help you too!! go by , and look , it's the only way! read more

Bud, Thank you for the response. I do understand your position with regard to the non-OEM tires used as replacement under the "tires for life" program and your well thought out response to my comment/complaint on "Yelp". I appreciate your offer to discuss alternative tire options and a reasonable substitution; however, I had already discussed this with the customer service advisor and since my last visit required two trips, one for the 30K service and one for the tires, I was and am still unwilling to entertain a third visit. So, I guess that is my decision. This should have been handled differently to keep a customer satisfied instead of driving customers away to other dealers. If customer satisfaction remains your priority maybe proactive efforts to improve the service department would be a better way to accomplish that so responses to "Yelp" complaints would not be necessary. Unfortunately, I am now unsure what the future of my Ridgeline service will be since Bill Pearce is the only Honda dealer in Reno. I suspect, I will be trading the vehicle to a dealership with a better service history, such as Mazda like I referenced. I had good years of service experience with Dolan and feel my expectations were always met by their professionalism and friendly staff. I agree that "Had you known beforehand you could have discussed OEM options". Unfortunately, no one (including Rich Gomes my service advisor, opted to discuss that option beforehand with me. He seemed to always in a hurry when dealing with me, which caused additional stress during my visit. OEM options should always be discussed with customers beforehand to provide decisions instead of just assuming generic parts will be acceptable. Not only was this not clearly communicated but it was not communicated at all until after I complained to customer service. By then it was too late to resolve the issue without yet another visit to the service department. I also reviewed other "Yelp" comments and similar complaints have been listed over the years so this appears to be a reoccurring issue with Bill Pearce service department that has gone on with no improvement. Granted other customers have provided positive feedback as well but I am focusing on my expectations and frankly it has not improved since the purchase of my Ridgeline in 2023. Back then, during my first service appointment, I complained about Rich Gomez and asked that I not be seen by him due to his unprofessionalism and the way I was treated. Specifically, I had an appointment that spelled out why I was there and he argued with me for not telling him why I was at the service department. I even had to have my truck put back into the garage a second time since the requested service had not been completed correctly the first time. Bad first impression leaving me stressed and very disappointed. Even after that first service in 2023, I continued to return to Bill Pearce for service until my most recent 30K visit with the tire replacement. Service was consistent, in that, if I left my vehicle and used the courtesy ride back home, the service would be pushed back to later in the day. I got into the habit of waiting and got my vehicle within an hour, which was acceptable. In those cases I was a happy customer indeed. But I stress that leaving my vehicle was dubious as to when it would be completed leaving me a stressful drive back up the hill to Stead in construction traffic every time. So, I do not think there are any acceptable options moving forward. It has been almost 4 years of service at Bill Pearce and I am still having bad experiences with expectations not being met. Your service should strive to exceed customer expectations not just do the minimum. I wish I felt differently but I just do not see a path forward now. read more

Bill Pearce Courtesy Honda - Exact tire installed on my Ridgeline. - Auto Repair Near Me - Reno, Nevada

I purchased a certified pre-owned HRV this weekend overall it was a great experience. Our salesman, "Ray Luna" was fantastic! Upon arriving, he greeted us with a big smile and was extremely helpful. Ray asked what we were looking for and immediately presented us with 2-3 options. Ray was extremely knowledgeable about the vehicles available and took care to explain what was included while not pressuring us. He was very kind and friendly, which went a long way in helping in turning what is normally a stressful experience to a positive one. I highly recommend working with Ray when looking for your next vehicle, he won't disappoint!! read more

Bill Pearce Courtesy Honda - Auto Repair Near Me - Reno, Nevada

Above expectations! So happy to have found Bill Pearce Courtesy Honda. My fiancé and I were both looking for new cars. From the moment we stepped foot on the lot, we were greeted by Darrick, who was absolutely awesome! He was professional, friendly, patient, informative and never once pushy. He allowed us time to look around and find the cars we wanted and answered every and all questions we had. With his help, we were both able to walk away with the cars we wanted. Mind you, he stayed until all paperwork was signed for both cars.The finance part is never fun but even at the end of the day (and I think understaffed) Irina was amazing. She was funny, welcoming and thorough, making sure I understood everything before signing. It was truly a pleasant experience and we are both loving our new cars; Ridgeline and hybrid CR-V! Thank you Darrick and Irina! we will definitely be referring anyone in the market for Hondas to Bill Pearce Courtesy Honda! read more

Once again Bill Pearce Honda did not disappoint. This was my first time working with the service team. Due to previous dealers/service departments I did not have high hopes. I unexpectedly had to bring my car in and Richard took care of me and kept me updated. Not only was their service friendly and helpful it was also done in record speed. I have never had my car in and out of service so quickly. I have continued to be impressed with how well Honda makes sure to take care of their customers! read more

This is based on our experience re selling our 2008 Honda Pilot. Overall, we were impressed with how easy Bill Pearce Courtesy Honda made it for us. We received a solicitation re buy-back offers, we entered our car data online, received a number, made an appointment, and they had a check prepared for us - all within a couple hours! The person we dealt with was Pam. She was kind and efficient. The only thing that was a bit off with our experience is she seemed to think it was only my husband that she needed to talk to when, in fact, the car was originally mine (to cart our kids around all over as they grew up). I was the one who took it on a test drive all those years ago with my dad. It was a little hard to say goodbye to the car and the memories that went with it. read more

Bill Pearce Courtesy Honda - Auto Repair Near Me - Reno, Nevada

My husband and I were recently in the market for a preowned Honda. We felt extremely comfortable with our experience at Bill Pearce Honda and specifically with our sales person Dave Bell who ensure that I was comfortable with the buying process. Thank you! read more

I'm surprised the reviews for this business is not higher because my experience was fully Five Stars. I found Bill Pierce Honda online last November trying to find a Honda Civic for my daughter. My sales representative was David Bell. Extremely extremely great experience from the start to finish. He was responsive, Patient, honest , answered all my questions, did what he said he would do, and the representatives who did the paperwork were also very easy to work with. I highly recommend this dealership. read more

Bill Pearce Courtesy Honda - My daughter next to her new car from Bill Pierce Honda - Auto Repair Near Me - Reno, Nevada

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I love this place. I mean, it would be nice to have more snacks and drinks in the waiting area but that's no big deal. I'm Just hungry at the moment. Prices are reasonable and the staff is excellent. They are all so friendly and welcoming. I'm so grateful for this place. For years, I was spoiled by Lexus and their service department and then I downgraded to Mercedes. They were consistently awful. Honda is the perfect place for me. read more

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I was having issues with my key fob. Initially I got a txt suggesting I come in to the parts department to get a new battery. I haven't been here in a few years and I am happy to say that things have improved greatly. I didn't get charged for the battery and this morning it all worked fine. Thanks guys! read more

One of the worst dealer service experience I have encountered in decades of car ownership! While beginning with a friendly and informative service advisor Juliann, the experience snowballed downhill from there. My 2024 Prologue was towed in during a Turo rental. First off I was called to complete a satisfaction survey BEFORE the serviced was performed. Secondly I was charged almost $600 to inform me that the vehicle was drained to 2% charge. One hour to diagnose, one hour to charge and a third hour to rest the computer system PLUS $40 in "shop materials". THEN......and this is the most disturbing part...... Both I AND the Turo tow service unsuccessfully attempted for TRHEE DAYS days to get in touch with a service representative to release the vehicle to tow back to me in redwood city. I called, texted, got redirected, disconnected until I finally got a live representative. Days of frustration and finally speaking with service advisor who informed me that there would be no discount for this mess. And speaking of messes.....the car returned filthy to me as they have no wash facilities available. Enough upset rambling here about this really disappointing experience! EE read more

Bill Pearce Courtesy Honda - Auto Repair Near Me - Reno, Nevada

I didn't think I would've finally taken that leap into the truck I've thought about owning for YEARS--a Honda Ridgeline, but your team made for great partners and gave me ample to time to make my decision. It made for a refreshing car buying experience. From Jesus, Russell, Jenna, Irina and Craig. Your names I will not forget. You talk to any of these amazing people and they'll take good care of you. This is how a vehicle buying experience should be. Great communication, no pressure, accommodating. They have a tremendous selection of vehicles and they don't seem to be short on great people to guide you through the process. Thank you! read more

I have been a client of Bill Pearce Courtesy Honda since 2017. I only have good things to say about this place. If you are looking around for a new car or even a pre owned one, this is your place. David Bell is an excellent knowledgeable professional who is very experienced and down to earth. read more

My sales rep Cesar Rodriguez and I stay in touch when certain vehicles arrive at their dealership. I had a very good experience when I bought my Ridgeline from Bill Pearce Honda in Reno. There was no high pressure push from Cesar. The experience was not high stress or uncomfortable. Cesar ensured I experienced a good buying experience. Cesar was accommodating to my requests to view other vehicles and test drive. Overall a very good experience, and I would return to by another vehicle from Bill Pearce. read more

Amazing customer service!!!! Thank you so much for making my daughter's first car purchase such a great experience!!!!

Had a good experience being helped by David and Derrick back in the fall. They spent a long time answering all our questions before during and, indeed, after leasing a Honda. read more

David Bell was an amazing and professional Sales Rep. He is the best of the best when it comes to car sales. Very impressed and had no doubt after talking with David Bell that I picked the right dealership to purchase my new vehicle. Well Done! read more

Henessy and his team are very kind and knowledgeable. I have been coming here for more than 3 years for services for my 2019 Honda Civic LX.

Jenna Morton saved my life with her knowledge and customer service etiquette. She has made me believe in this industry after years of terrible experiences. She's a true asset and is one for the people! read more

I had the honor to work with David Bell at Bill Pearce Honda in Reno when purchasing my new Honda Trailsport. He was patient and went above and beyond to assist me. David even drove to Carson City where I live to show me how to use and connect to my apps, phone, and other accessories that I had disabled and couldn't figure out how to reconnect. I give David an A+/100%. If you're in the need or want for a new vehicle seek out Dave at Bill Pearce Honda, you won't be disappointed. read more

we were very fortunate to meet David Bell as we entered the show room. He immediately made us feel welcome. David was very gracious and we enjoyed our chat before we got down to business. He answered our questions, showed us options, made suggestions. once our purchase was complete he kindly explained some of the more technical sides of the car and has always been available to answer the queries and questions that arise for us oldies. it has been a privilege dealing with him and quite appreciated that he touches base to see how all is going. Thank you David for being there at the beginning of our purchase and as time goes by. Clive and Nancy Sewell read more

Sales was no pressure. However the service department is dismal. I would not recommend for the lack of customer service. Unresponsive to problematic media functions for 2026 CRV. Unacceptable. Bought a new car after 6 months from another manufacturer. read more

Great deal at this dealership and on top of that they were fair, kind and real a pleasure to do business with. The two Daves, Bell and Moore were fantastic! Thanks guys and we will be back! read more

Bud the manager of the service department was extremely unprofessional in how he was talking to me. I have quite literally never been treated like this in a customer service senario before. If you are looking to purchase a vehicle from here, please do not. He told me that if you aren't getting any service done here then he has no interest in trying to support me and my situation. I needed a loaner for a day until my warranty could approve a rental and he laughed in my face saying that I signed a contract stating they are not liable to help me at all. Also said that I was "gas lighting" him because I was talking about previous issues. BUY FROM CARSON DEALER DO NOT WASTE YOUR TIME HERE. read more

Loved dealing with Pedro in service, however; since he left the service is not so great. He quoted me a price of 400.00 for front breaks and a stablizier bar. The new advisor said it's 400.00 each! I think this guy works strictkly on commission. Plus last time they had my car for for 5 days (towed in for a dead battery and starter) before they even looked at it. Not so thrilled any more. read more

My experience with this dealership has involved repeated issues around professionalism, communication, and respect for customers, beginning with the vehicle transaction itself and continuing into recent service interactions. During the purchase process, my interaction with the finance manager left a lasting negative impression. When discussing end-of-lease options, I was told: 'You can finance it, jump into a new lease, or walk away -- but if you walk away, that's when we're going to start looking for stuff.' This phrasing felt less like a neutral explanation of the standard return process and more like a veiled threat, reframing a contractual option as a risk rather than a right. In the same interaction, the finance manager also commented that my job earning $20 an hour was "good money." Given the context and power dynamic of the situation, this came across as condescending and inappropriate rather than complimentary. These exchanges weren't just mildly uncomfortable in the moment -- they reflected a tone of status positioning and subtle pressure that undermined trust. Two years later, these remarks still stand out as examples of how customers are spoken to, which is why I feel compelled to mention them now. This is not an impulsive reaction, but a considered assessment of how the interaction was handled. More recently, I scheduled an appointment for a recall after discovering it online, as I was not proactively notified. When I arrived on time, I was told that the repair would take several hours and could not be completed that day. I was also informed -- for the first time -- that the fuel tank needed to be below half and the back seat needed to be empty. None of these requirements were communicated when the appointment was scheduled. I also learned upon arrival that the shuttle service only operates one-way in the morning, meaning it can drop customers off but does not provide return pickup. Because of these undisclosed constraints, no work was performed and I had to leave and reschedule, absorbing the full cost of the dealership's lack of upfront communication. No courtesy services or goodwill accommodations were offered despite the wasted appointment. The recall was described as mandatory, which makes the lack of clear guidance and facilitation especially frustrating. Taken together, these experiences point to a broader pattern: incomplete information, transactional framing, and customer inconvenience treated as acceptable. I hope the dealership takes a closer look at how both sales and service interactions are conducted, and how much trust is either built or eroded in the process. read more

We purchased our 2025 Honda CRV from Bill Pearce Honda. David Bell was fantastic and super helpful in answering all of our questions. Thank you, David! read more

Had my car towed to get fixed here. Was told coil on number 3 spark plug was bad. Got it back and invoice said they replaced number 4. Month or so later same issue. Had it towed again. Said it was under warranty and they said they replaced number 4 again. Drove it to South Lake Tahoe and ended up stranded again! Had it towed a third time. I was supposed to be going out of town that week to spend my dad's ashes. Had to get a rental car. Was told it was number three this time ( same thing they said the first time. This time instead of $300 they wanted $700. When I mentioned the text that I had a copy of from the original fix. They didn't care saying it was a typo. My husband had them order the part and was going to replace it himself in their lot. They called me two more times asking how they could make it right but wouldn't do anything about the cost. I finally told him there was no solution and I would have to share my experience here. They canceled the part order. My husband had to get it from a different dealership and had it fixed in ten minutes. When he opened the hood of the car it was number two they'd replaced!!! Not number four. As an special education teacher if I make a typo on an IEP I have to provide what I wrote whether I intended it or not. Not sure where integrity has gone but it's not here. read more

Bill Pearce Courtesy Honda - Auto Repair Near Me - Reno, Nevada

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This was probably the best experience I have had buying a car. The Pre - Owned Certified Honda Pilot fits us a family perfectly. Thank you to Dave Bell for making this process quick and easy. read more

We purchased a 2026 CRV, EXL from Pearce Courtesy Honda. David Bell was our sales associate. He is an honest and respectful and doesn't use any high-pressure sales tactics. He believes in his product and represents it professionally and is an asset to Bill Pearce, Reno Honda. The vehicle is seamless, just does what we expect and should last for years. read more

Was helped out by David Bell at the Bill Pearce Honda, he helped me get through the whole process without any hassle and made it all very comfortable for me, and gave me a great deal! Would 100% recommend! read more

We recently got a new Honda Pilot for our growing family and have to say that Cameron Heppler was instrumental in our decision to buy from Bill Pearce in Reno. He provided us with exceptional customer service and made us feel like VIPs buying a $150k Mercedes. Cameron was very friendly, extremely knowledgeable, and never made us feel pressured or rushed. He took the time to walk us through all of the vehicle's features and even helped us customize our settings after the purchase went through. I am over 50 years old and have bought a number of cars in my time but have never had a more pleasant experience than buying from Cameron. THANK YOU Cameron, we love our new Pilot...you're the best! read more

Out of towners here and we were due for service. Sal did us right and the staff and facility was fantastic. They were understanding of our tight schedule and were fast and efficient. Would highly recommend to anyone in the area (we are from Arizona) read more

10/10 experience the best treatment they work along w you to get whats best or convenient and my sales guy levai great dude provided me w everything i needed definitely recomendad read more

Checked in with Pedro, excellent service, came in for just a tire rotation and Pedro let me know I was due for an oil change. Good looken out Pedro. My appointment was scheduled for 11:30 and that's exactly when they took the car back. Sal came and got me at 12:07, talk about quick service!! Sal also taught me more about this Honda then the dealership I bought it from. Thanks guys, will definitely be back, and next time, might even bring Starbies! Highly recommend this dealership for your maintenance needs! read more

We bought a new Honda Odyssey van here a couple of months back. I waited to do this review until some time passed and I could evaluate all aspects of this business. After having a accident with our Dodge Caravan, we decided to buy another minivan. Dodge stopped making caravan in 2020. Since Covid and some issues with Micro chip shortage has caused the market to go crazy, car dealerships have decided to start tacking on as much as $10,000 to the MSRP for what has been labeled ' market or convenience fee." We checked van prices for all the major competitors and yes it has gone crazy. 1. So the first five star qualification as that Bill Pierce courtesy Honda does not do this for locals. So we actually were able to get the minivan at MSRP. No convenience fee no markup. 2. Next five star qualification: they gave us top dollar for our dodge caravan trade-in. even with the damage on the front. I was off on the mileage by like 5000 miles, the guy came in and told me that we told him the miles wrong, but he still was going to give us the same amount quoted. 3. They have a program where if you do all of your service with Bill Pierce, they well replace your tires for free. I put a lot of miles on this van the first year, and we have just received our first set of free tires. Also, they were able to locate quite a few different incentives to reduce the price. 4. Customer service. We've done all of our new car maintenance here, they are very friendly, cost-effective, and timely. They provide a free shuttle for customers so they do not have to sit and wait. And don't forget those free tires... 5. The whole car buying process was quite enjoyable. They made sure we understood each aspect and made us feel very comfortable. No high pressure sales. When you head to finance, you know you're going to be hit with all of the options to tack on: warranties, Scotchgard, paint protection, chip protection... You know all the stuff they try. The finance guy here was quite nice and told us upfront that he had quite a few options and didn't really try to pressure us. We wanted some of the options, and the guy worked with us on the price. Over the years we have purchased from Ford 4 times, dodge 2 times and RV country. Bill Pierce Honda was absolutely the Best experience of them all. (Plus don't forget, free tire) read more

Bill Pearce Courtesy Honda - New van! - Auto Repair Near Me - Reno, Nevada

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The experience I had while buying a new car from this dealership was most unsatisfactory. This was the second Honda CR-V I had bought from them, so it was not like I was a new customer.......... My previous CR-V was a 2012 model, purchased on 1/23/2015, and I purchased an extended, 84-month warranty for that vehicle, to the tune of $1.577.00. On the warranty contract, they crossed out the warranty period date of 1/23/2015 (when I purchased it) and wrote in a date, back dated to the original build date of the car, 4/24/2012. I thought this was rather sketchy from the start, but the story gets more unfair, from my point of view as we fast forward to the purchase of my new, 2019 CR-V on 3/10/2019. I purchased my new car when Ryan Alford called me to encourage me to replace my old car. He was very pleasant to deal with, and I thought I had worked out all the details of buying a new car, including the credit application on the phone and through an online application. When I came in to pick up the car however, it took four interminable hours to complete the purchase process. Most of this time was spent in the finance office, being encouraged to buy numerous add-on packages. During this process, I was told that if I bought an extended warranty, ON A NEW CAR, for god's sake, that if I didn't use it during the warranty period, I would be refunded the purchase price of that warranty. Now we come to my big beef with this dealership. I had bought the same extended warranty on my old car, never used it, and was not offered a refund on that warranty. How could I possibly trust this company to refund me the price of an extended warranty on my new car if I never used it????? That extended warranty represented a sizable chunk of money to me, which was a waste in retrospect, and I am frankly surprised that Bill Pearce Courtesy Honda had such a lack of faith in the quality of their cars that they would even suggest an extended warranty on a new car. I also fail to understand why, when I would decline any of the add on packages like a clear protective film, extended warranty, etc, etc, the finance man would not accept no for an answer and would continue to harp on and on about buying this or that, using scare tactics, crazy math, etc. I probably said no at least a half dozen times to each add on proposed. I paid the asking price on this automobile, paid for every one of the extras like security etching and the all-weather mats and didn't ask for a single break on ANYTHING, and still that wasn't enough for this company. Needless to say, I am incredibly disinclined to ever buy another car from Bill Pearce Courtesy Honda and certainly would not feel comfortable referring anyone I know to buy from them. I even drove all the way up from Gardnerville to buy from them (not stopping in Carson City to buy) and am so incredibly disappointed in the service and total lack of consideration, shown to me by this dealership. On top of all of this, when I came in with my husband to pick up the car, the salesman completely ignored me first, going to my husband to introduce himself initially, instead, when I was the one who had filled out all the forms, used my excellent credit rating only, and did all the communication up to that point. I know this is a little thing, but to me, it represented how behind the times this company is with regards to women, surprisingly so, since it is apparently owned by a women. In short, I understand that I was incredibly stupid to go back to this dealership. Please don't make the same mistake I did. read more

Typically my wife gets the oil change on our civic at the quickie places. I know from experience, it's not that much more at the dealer, and the person working on your car is of a higher caliber that the Jiffy lube worker. I used a coupon from their website for the 59.00 express oil change and tire rotation, and chose to wait while it was being serviced. Their waiting room had mediocre coffee and donuts, and the children's waiting room looked like a 80's flashback. The service people were super nice, and the salesmen up front didn't hassle me while looking at cars, I will be back! read more

Bill Pearce Courtesy Honda - The swivel chairs and carpet have seen better days. - Auto Repair Near Me - Reno, Nevada