This is a great place to consider for your parents or yourself if you are looking for a retirement…read moreand assisted living combination. My family did an extensive search in Central Austin, and even tried out the very large competitor that is in close vicinity for a few months - we are so glad we made the switch. Here are some of the reasons. -The staff is very friendly and quickly knew us all by name. They all care about the residents and family. -The executive director is very personable and approachable. -The facility is very nice and easy to get around, with a park near by and the shops at the Triangle. There are no "bad apartments" that I can see. -Contracts and policies are reasonable and senior friendly. Believe me, you should check this all carefully to avoid any nasty surprises. From past experience, what they tell you in sales is not necessarily to be believed. I am very glad we made the choice to move to these guys.

Moved my mother to independent living here 6 months ago from another facility in Austin. I have…read morebeen nothing but very pleased. The facility and apartment are lovely and well maintained. It is surrounded by a lovely pond, park, restaurants and shops In a very central and convenient area. The food is delicious. The staff is friendly, competent, and caring. The director is dedicated and responsive.

This facility is the GOLD standard. I can't say enough good things about the care, the staff, they…read moretreat you and your loved one like family. Carrie and Pat are absolutely wonderful. Ashley and so many of the other caregivers are EXCEPTIONAL. If you are considering this facility for your loved one, there is no decision to make. The level of respect they treat you and your family with is off the charts. This is the 4th facility that my mom has lived in and there is absolutely no comparison. Just wish I would have found Silverado sooner....

I am so impressed with this beautiful community And will continue to refer my families here. The…read moremoment you walk in you feel like this could be a beautiful place for anyone needing very specialized care we're families feel very comfortable visiting often. The staff here know exactly what they're doing in the memory care space & with the ever-growing need for placement for families who have loved ones with dementia, Alzheimer's, or Parkinsons I am so relieved to know that they exist and will continue to support our families in the Austin area. #AmazingCaringHumans #SilveradoDoesItBetter #MyChoiceForMemoryCare. Sherrie Lynn Mc Burney Bluewater Home Care

I have a client that lives here and from what I can see things are run pretty well. The staff are…read moreattentive and management is responsive to residents needs. One big deal to me is the smell. Just because the residents are older, the atmosphere doesn't have to have the dreaded nursing home smell. This place is much better and my nose appreciates it. If my mother were still alive I would definitely recommend this facility.

My brother was a resident at Parsons House since November 2023 until he could no longer care for…read morehimself. The staff is truly wonderful, caring, and attentive. Every time I visited my brother all the residents had smiles on there faces. The management staff are always available and responsive when I needed to address anything. I would definitely recommend Parsons House to anyone looking for assisted living environment. Thank you so much.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I was at Querencia for 10 days of physical therapy. The care was superb: The physical and…read moreoccupational therapists were appropriately challenging and consistently good-humored. I received round-the-clock care from true professionals who were always gentle and kind. The facility itself is beautiful and in a beautiful setting. Also, the food service was excellent and flexible. All they lacked was Cholula, which my wife supplied.

They don't treat the patient how they deserve to be treated the workers are sloppy and are on their…read morephone the patient are t allowed to eat unless it's time for breakfast lunch and dinner they aren't allowed to have snacks or anything Maria who just retired cleans colostomy bags with diaper briefs and they don't clean anything properly. They don't clean the house. The community director is always outside on on her phone making out with men. while workers are trying to find her cause they were in training

We recently had to find a place for our dad after he was diagnosed with cancer. We had a great…read morevisit with Silver Leaf and chose them. We were there a lot. A lot of people in and out to visit and hospice was there almost every day. They were so welcoming and accommodating and kind with everyone. More important was the incredible care they gave our dad. They couldn't have treated him with more attention, love, and skilled care. They consistently reported back to us how things were going in detail and were in lock-step with hospice. We felt so relieved to have him in such a wonderful place. And, it is clean, has a large parking area... a very comforting and homey feel.

My husband w/FTD moved to Auberge at Bee Cave. I found the staff to be loving, hard-working; and…read morethey listen with a willingness to help. Meals are delicious & staff seemed organized when feeding & giving meds to residents in dining room. First full day at Auberge I visited my husband. I located him in the activities room, in his wheelchair w/his head hanging low. He was unresponsive. A staff member approached me & advised he had been in this state for a long time. Nurse was called & he was rushed to the hospital for a 2-day stay. My Husband was given wrong medication which had been discontinued. Auberge advised this was not their fault but the pharmacy's fault. My husband was sent back to Auberge and perished several days later. Heartbroken! I paid over $7000 for the first month. Upon my husband's death, I was advised there will be a refund of some kind. Apparently the Contract I signed states an Additional 2-weeks will be charged when resident dies. My refund will be less than $2000 which means I'm paying over $4000 for a 1-week stay minus the 2 days in hospital. I understand mandatory two weeks charge upon death if resident had a lengthy stay, BUT my husband was there for 7 days (minus the days in hospital cause by, in my opinion, improperly medicating)! Unhappy!! Experience from Friday, 8/30/24 through Friday, 09/06/24.

I moved my mom to The Auberge at Bee Cave in February 2024 and I am so glad I did. The community is…read morevery easy to access and the rooms are very spacious. The best aspect of The Auberge is hands down the staff. Between the Administrative staff and the care givers I know my mom is well cared for and looked after. They are patient, attentive and provide stimulation for all of the residents throughout the day. Her room is always very clean and her hygiene is of upmost importance. Before moving my mom to The Auberge at Bee Cave, she was living in a different Assisted Living community. I struggled with clear communication and follow up because my mom is nonverbal. The staff at The Auberge Bee Cave is very sensitive to this condition. They all are very communicative and anytime there is a question or an incident they call me immediately. It is such a relief knowing that my mom is safe and in a caring community that truly looks after her needs.

Before I moved here, I had a 20 year career in the field of natural resources; I also have many…read moremore years of business (and life), and I have now lived at Grand Living (G.L.) in Austin for nearly four months. I find it to be a "Great Grand Place!!" The apartments and overall feeling of beautiful and well-designed buildings (and decor) are exceptionally well-done. It is very airy with a big open feeling. The food and service goes beyond what I expected. All staff are so kind and knowledgeable at Grand Living, and that could not be better for a new place now less than six-months being open. It's good to be here! And, I wish to live at GL for many more good months and years to come. From: Maggie "Bird" at Grand Living

I visited Grand Living at the Grove in early February to schedule a tour for a potential new…read moreresident. The Sales staff and Executive Director were very helpful. The Grove is different than other luxury communities in that if a person moves into Independent Living and experiences a decline in health necessitating increased care (Assisted Living or Memory Care) the additional services come to the resident, and the resident does not have to relocate to a new apartment in Assisted Living or Memory Care. This is a very nice accommodation! Also, the Grove employs their own "Nursing Staff" who can attend to residents when there is a fall, skin tear, etc. The resident does not have to go to the doctor or an ER to get checked out. The nursing staff comes to see the resident in their apartment. The Grove is centrally located in Austin and has several restaurants within walking distance of the community. The streets are well-lit, and the sidewalks are new and wide enough to accommodate individuals who use walkers or wheelchairs and there seems to be plenty of parking. Many more pluses in the services offered in this community. Well worth stopping by to see if this community is fit for your family member or loved one.

My son is the youngest person at MaraVilla, but everyone is so inclusive and caring that he feels…read morevery much a part of this community. The staff go above and beyond for him. I haven't had to worry or jump in and do what needed to be done, because someone dropped the ball. He has lived in his comfortable little apartment for over a year. MaraVilla is lovely, welcoming and full of great people.

I've been reflecting on this review since I first moved my elderly parents into this facility a…read moreyear and a half ago. I hesitated to write a review earlier, because I did not know if it would affect their care. Sadly they have now both passed. If I could have offered this feedback directly and felt that it would be heard, I would have done that. But my strong impression dealing with the management here is that they are not interested in feedback and do not view it as a way of learning or improving as a business, but rather as a waste of time and a source of resentment. So I just want to make sure others have an informed understanding of what they are getting themselves into here. The kind of review that I wish I had had myself when I first uprooted my parents, both of them with advanced Parkinson's Disease, and moved them across the country from Pennsylvania to live here. Highlights: - The facility is very beautiful. That was what I was sold on originally. - The sales team is kind and good at their job. I feel that they did their best to lean in and smooth the way for my parents and for me, even though when it came to actual management of the residence, that went beyond their scope. - There are many individual nurses and caregivers who are very caring and good at their jobs. - Overall I believe that the facility is mismanaged. The leadership of the center is inaccessible. They do not come to work. They do not pick up their phones. They do not respond to emails. There are no company email lists that allow you to get greater visibility for your communication so that someone higher up will hold the facility accountable to respond--your email goes into an individual email inbox where it is largely ignored. - The nurses and caregivers are not actively managed. No one helps them organize themselves or facilitates communication. No one is present to see first hand when they are over-stretched and cannot handle all of the individual needs on their floor. This results in some pretty serious mismanagement of medication. One time I discovered purely by accident, because I happened to visit, that my father had not received his Parkinson's medication for 3 days, because they had not re-ordered it from the pharmacy or had some type of snag. And they did not call me or make sure that it was resolved. They just let the medication lapse. - Once I saw that was happening, I went far, far, far out of my way to create written medication schedules to try to ensure medication was administered correctly. Multiple times my father himself caught incorrect medication, even though he was barely in a cognitive state to be able to do that and it was very unfair for him to have to be concerned with it. Again, I do not attribute this to the nurses. They are good, well meaning people who want to do their jobs. I attribute it to management that does not put in place systems for them or help organize things or ensure good communication. They just are sort of left there to function as best as they can without leadership. - Most of the nurses / caregivers they hire are good, but some are NOT good. Early on, there was a nurse on the team who got into a very adversarial relationship with my mother, trying to force her to go to bed or to get up or something that she did not want to do. When I came to visit after a week trip I found her in a paranoid, delusional state, convinced that someone was trying to hurt her. Of course she was very sick and it was basically a delusion. But when I interacted with that nurse myself, I understood why she felt that way. He was aggressive and controlling. They did promise to fire that nurse. But then on a future occasion I came back and found him there. I had to complain again. - Memory care is a bit better. But primarily it is better because once someone is on hospice, they have access to a separate hospice provider who comes INTO the facility to provide care. And that hospice provider is excellent, top to bottom. I cannot possibly say enough good things about them. But they are not employed or managed by the center. They just come in on a daily basis to provide care. - In the last month of my father's life, he developed very severe delusions arising out of Parkinson's related dementia, and became aggressive. It was very sad and very hard to watch. My father was a mild-mannered mathematician all his life. It simply was not him or his character to behave in the way he did. - I was so upset by the way the facility handled this. They called the police on him. I had to drop everything and rush over to keep them from escalating past a point of no return. When I went up to the apartment, Brenda, the leader in charge of AL, was smirking and laughing at him and his delusions. It turned my stomach. It still keeps me up at night. If you have your parents or loved ones here, please be prepared to work directly with the staff yourself to ensure communication & good care. It requires constant vigilance.