I have mixed feelings about this facility. On one hand, the staff seems really nice. My mother…read moresaid the food was good. And in Skilled Nursing, there seemed to be a stream of people in and out but we as family, had to be there there 8 am - 8 pm once she was unresponsive because unless we asked for help with hygiene tasks or ensuring meds were given, we didn't see them done without being present. Her room seemed to be reasonably clean. And we added Hospice to her care team so that fills in some gaps that don't seem included in Skilled Nursing. Downsides are things like Call Buttons not working. Forced movements during PT that cause injuries, even when my mother objected. The swelling in her ankles made her ankles hit equipment and her leg became raw and inflamed to the degree a blanket on her skin was painful. Staff not being sure what time medications were administered. (we asked about a dose and although they said they gave it, no one could say when or give a time. And a family member was visiting ( that family member was ME) and no one came in while I was there so was she given meds or not? We were a bit concerned because not even a time could be confirmed through a chart. Worrisome. No one there (including me!) knows how to put in hearing aids!! I googled this process to learn how to insert them because my mother was frantic without them and I had zero experience with them. She (my mother) was bleeding from her foot, with blood pooling on the floor. No one noticed so I had to summon someone to bandage her up. My mother chose this facility and it was recommended by her doctors. She was lucid, cognitive and very involved her decisions when she arrived. This was her choice and a place she felt was the best fit for her (home or family living was no longer an option. The family really felt obligated to respect her wishes since she was fully capable of calling the shots.) She did pass away 22 days later. Maybe my expectations were too high. Or maybe I am just paralyzed by grief. I will say we were fortunate that we had 3 family members that took 4 hour shifts to be there for the 12 hours of visiting hours every single day. I can't imagine how things would have gone without our being there if she had lived long enough that we couldn't we there 7 days a week, 12 hours a day. Regardless of where my head is (grief stricken which is why I didn't review while she was still alive). I am still unsure on how I feel about the SNF side of Brookdale. Many things are in poor repair. Paint, scuffed walls, cracks in walls and doors, light and call buttons not working. My mother was self pay and for a shared room and 9300.00 a month, I thought ... I don't know... I guess I thought it should be cleaner and better maintained. Final note: parking was kind of a nightmare on weekends. Be prepared to park, then walk quite a distance to the entrance. I have a handicap placard but so does almost everyone visiting. So... OK if your loved one is lucid. Ok if you can be there long days and keep an eye on things we assumed they did in Skilled Nursing. The broken lights didn't affect care I guess but as a troubled family, we kind of expected better care (like not having to point out pools of blood or the fact she got bedsores in only 3 weeks and could they please reposition her more often? Then we had to ask them to do these things. It's a tough field to work in. Staff is understaffed and probably underpaid. I do know if I personally need this kind of care, with my children out of state, I would not want to come here.

My husband was there for respite care for 5 nights and was terribly neglected. First day, he had…read moresomeone else's urine spilled on him. He was not given all his medication causing him to get heartburn. They did not attend to him when he rang the call bell. They let him sit in a soiled depends. At the end, he came home with a UTI that has sent him to a steep decline that he won't bounce back from. This is not a place I would recommend.

Seeing some of these reviews make me wonder what facility they are talking about. Then I realized…read morethey are several years old and have nothing to do with today's Belmont. My husband and I came here over two years ago, and he passed away in March. I've chosen to stay here. We used every level of service as he deteriorated. My family and I believe he was as happy, loved, entertained and comforted more here than any other place we could have found. I have felt very protected since Covid 19 started with all protocols enforced. No place is perfect; not even at home. But I don't believe we could have found a place that met our needs better than The Belmont at West Lake Hills. If I did, I'd move.

I can't say enough wonderful things about Belmont. They took my dad in from another facility…read moreknowing the extent of care he was going to need with transfers and overall daily care. They entertained him all day, went along with his silly stories, and took such great care of him. My dad had Lewy body Dementia and was in the highest level of care they provided. He ultimately had a stroke last week and passed away. Thankfully, they let us be with him in his last few days and provided support and privacy and lots of comfort. So many of the caregivers, staff, and others who worked there stopped in, some with tears, and told us sweet memories and funny stories about our dad. We love this place and would recommend it to anyone. Also, dad loved their food and often got seconds. Thank you to everyone who cared for him.

My dad moved to IL two months ago and we have been extremely happy. It's a vibrant, friendly…read more senior community with many activities, good food, and attentive upkeep. We like it so much our in-laws are moving here soon!

If you are considering moving here, don't. There are so many internal issues to mention. The most…read moreegregious is the food. There has been a problem with "chef" after "chef" and the food right now is not edible. My mom throws hers out 6 out of 7 days. She resorts to peanut butter sandwich and milk regularly. They will not take anything off the rent for food, so now we have to have food catered and the grocery bill is 4 times as high. This is nothing more than a nursing home so for the ones that are independent this is not the place. Moving her out as soon as possible. You've been warned.

Hill Country Care Providers- Thank you for your incredible professionalism and first rate service…read more From the time we've met, y'all have shown impeccable integrity and gone above and beyond. What a courteous and helpful staff! If I could add two more stars, I would!

My 91 year old father can be, and had been very stubborn, especially when it came to his care and…read morethe the fact he can't be independent anymore. Caregivers that Hill Country sent were very understanding and very good at what they do. My dad has gotten more used to having someone help him with his daily activities and been more active because of it. Highly highly highly recommend this company if you're looking for a little extra help taking care of a loved one.

Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.

This is an amazing place and I'm so happy my mom lives here. The people who work here are like…read morefamily and so loving. It's an upbeat environment making every day fun. Highly recommend!

Management lies and doesn't protect the safety of residents…read more They ignore and never document what your to.d, don't like thier conversations recorded

Great place to live in a convenient location within easy walking distance of Central Market,…read moredoctors offices, movie theater, etc. Meals are of very high quality, nutritious and professionally served. There are many interesting activities to take part including lots of different games and music!

The management doesn't care for their residents. I arrived today and my dear friends apt was 89…read moredegrees. AC stopped working on Friday and they brought up a temporary unit. When I looked more thoroughly the hoses were not connected from the unit and outside, I retaped them with duck tape. Asked for an emergency call for the A/C with NO Response. The concierge said, I can't help you, I've notified Everett. NO Response. Please Reconsider moving here. YOU deserve Better!!!

Joy Jennings was attendant With 2 others. Thanks. Each day. Is short and another to add…read moregoodness. Jan 2021

My family and I needed some overnight care for my 86-year-old grandmother. As a family we were…read moretrying to deal with it alone but it became very overwhelming for everyone. We called and spoke with the staff at Halo. They were very comforting to answer any of our questions. We spoke with the owner Adam about our insurance benefits. He was helpful andvery knowledgeable about long-term care insurance. We were very surprised about how quickly they were able to start the service. I called on a Friday at 4 PM The initial assessment was set at 6:30p. And by 7 PM they had a wonderful caregiver there to cover the overnight. She helped us organize and get my grandmother comfortable into bed. I realized that as a family we were way over our head and trying to provide care ourselves. Because our caregiver made everything that we were struggling with look very easy. Overall this is a wonderful business. And the caregivers are so very caring. I would recommend them to anyone.

I am a therapist in Austin, and I send many of the male clients who are in couples therapy with me…read moreto Travis to do their personal therapy work. He does an outstanding job of working with men, helping them identify the areas in their lives where they are having difficulties, and assisting them in finding solutions to the problems they want to work on. I highly recommend him to any man who wants to improve his satisfaction in life. Pamela Monday, Ph.D.

Nancy and her company are amazing. They helped me through the death of my mother and a lot of…read morefamily trials with helping my disabled father. She will always make sure your family has the best suited care. I will always cherish everything Assisting hands has done for our family.

Amazing and professional! I have worked with several of their caregivers, and I'm always impressed…read moreby their assistance and kindness.