Yesterday, I purchased a new Transit Passenger Van for my family from Price Ford in Simi Valley. The process was so smooth I was actually in disbelief! Everyone was so helpful and upfront about everything that it felt like they were treating me like family. I will genuinely tell you, I was searching for this family van for weeks, if not months. I had checked dealerships across Southern California and delt with many different levels of customer service. I had specific requests and needs that I wanted to make the sale and to top it off, had a trade in that had some custom work done to it. This ment that I have had dealers low ball me, try to gouge me on the new car and some that did not even give me the courtesy of a callback. (Looking at you Galpin ford!) Once I came to Price, that all changed. They welcomed me in and did not pressure me to do anything. They seriously just wanted me to get the best vehicle that I could and make sure the deal made sense for me and my family. I did not find a better deal for my trade in, got the new transit van for not only a fair price, but they gave me a heck of a deal! I cannot recommend them enough, I have been a repeat customer here for parts and service before and now I am a customer for life! I was working with primarily with Sales Associate Eric Rhoads, but also had help from Sales Associates Ahmed Karimi, Sales Manager Colton Stewart and General Sales Manager Henry Ford. I cannot recommend the staff here enough! This entire process was not just a 10 out of 10, it was an 11 out of 10!! We will absolutely be back for future vehicles because I can trust that they will treat me right at Price Ford! read more

WORST DEALERSHIP/ SERVICE CENTER!! I have a fleet vehicle and personal truck taken there. Every single time I've taken my vehicle for service there is an issues ( approx 6 times). From charging for alignments and not fixing it at all. To charging me for full service oil change without rotating the tires as part of the package. To simply not returning phones calls even after expressing my frustration with their lack of communication. Dishonest and not trustworthy. Stay away!​ read more

I came to Price Ford of Simi Valley in the hopes of getting some warranty work on my 2023 Big Bend Bronco. I am the second owner of it and the hard top was starting to crack and come apart. It's a well known QC issue item from an outside vendor. Upon my arrival; Steve introduced himself to me. He walked the vehicle with me; listened to my concerns with the hard top. They elected to make a report and they sent it in for possible warranty work. Steve was amazing through this entire process. To this day; he is the ONLY service advisor I have come in contact with at ANY dealership that followed up 100% of the time and he always called and gave me updates when he said he would. Steve was so kind, compassionate, and a pleasure to work with. I will never forget this experience and I was really just humbled by the entire process. Before leaving; we walked the entire vehicle to make sure everything was up to par and the team did a great job with my claim on this vehicle! Thank you Steve for being an amazing service advisor and just a great person in general. Everyone I came in contact with at this dealership was just so nice and it was really just a nice change of pace. Grateful to have met Steve and everyone who I came in contact with at this dealership! read more

Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

What a great experience I had here yesterday test driving Broncos! My friend Jerry Reynolds who used to own many Ford dealerships and was President of the National Ford Dealers Council told me that in the Los Angeles area, this was the best dealership to do business with, that they will treat you right, give you the best deal and not sell you things you don't need. I drove from Santa Monica to come here and it was definitely worth the trip! While I was not ready to buy a car on this visit--this is the only Ford dealer I would go to when I am ready for Bronco. I had to opportunity to chat with General Manager Henry Ford when I was here--such an incredibly knowledgeable and pleasant person. I shot a few highly technical questions at him and he handled them easily and with more information than you would expect someone to have without research. So if you always wanted to meet a "Ford" come here and ask for Henry. The sales consultant Lisa, while newer to the car sale industry was a pleasant as they come in the car business. I hope she has a great career here. Finally, I was always wondering why the Bronco is so expensive but so popular in my area? I found out yesterday: It is an incredible vehicle to drive--as fun as it comes with excellent handling on highway at speed and over poor condition roads. The power of the V6 was remarkable! But even the 4 Turbo was fine and nimble just with more whine. You don't want to stop driving the Bronco. So if you are are in the market for a new vehicle--make sure to try Bronco. (And don't get confused between the Bronco and Bronco Sport--they are very very different: Bronco is a powerful truck make in the USA Michigan, Bronco Sport is a fluffy SUV made in Mexico that comes with a slow 3 cylinder engine at it's base.) read more

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Every aspect of the "service department" needs improvement. We just spent 5K on our Explorer at Price and had to immediately take the car to another repair shop. This story is too long so I will just say stay away. Ford in Thousand Oaks is superior in every way. Andy's in Moorpark is also a great choice. read more

Final update: Review returned to one star. After a month of emailing back and forth and excuse after excuse, no refund check has been sent as promised. This place has toxic ex energy-you keep giving them chances and they only excel in how badly they disappoint you. Truly, Olympic-level athletes of wasting your time and money. Management had one thing to do to try and make this right, and couldn't even abide that simple task. Hopefully the next time I drive by Price Ford it's been turned into a Spirit Halloween. Would rate zero stars if possible. Absolutely clownish behavior. read more

Traded in my 2023 Mustang Mach-E and purchased a 2025 at this dealership. Sales rep Henry confirmed verbally, in front of two other staff member, that there would be no additional charges associated with the trade-in, including mileage overage. I completed the deal based on that representation. Shortly after, Ford Credit billed me $439.28 in mileage overage charges. Henry also never provided trade-in documentation at the time of sale, told me he'd "get to it later," and Ford Credit called me separately because they never received it either. I sent a formal written dispute to the dealership. No response in 14 days. Sent an escalation letter to the GM. No response. Total radio silence for over a month. Now filing complaints with Ford Motor Company, the California DMV Dealer Investigations unit, and the California Department of Consumer Affairs. Also disputing directly with Ford Credit. The issue isn't even the $439. It's that they made a representation to close a deal, didn't honor it, didn't do their paperwork, and then went completely dark when I tried to resolve it like an adult. Buy elsewhere. read more

Came in to get my car serviced came out with a code, over the phone they said I need a new transmission and that the car wouldn't go into reverse, came to the place and now they are saying they never said that and that the code was already there before the vehicle came in asked to give me the picture of the dash when the car first came in and they refused the general manager said he would not give me the picture then I asked to speak to a manager and he stated I am the manager and I don't need to talk to anyone else and that I would need to leave or the cops would be called. read more

Alexis in sales was great! Helped us pick out a new bronco and a raptor, took her time with us. Didn't rush us, gave us all our options with out rushing us, and didn't pressure us! Thank you once again Alexis & Price Ford read more

1 Star -- Price Ford (Also Appears to Hide Under "Simi Valley Ford") If you're researching Price Ford of Simi Valley, be aware they also appear under the older listing "Simi Valley Ford." Same location. Same dealership. Something to keep in mind when looking at reviews. My experience with them was unbelievably frustrating. I brought my truck in for a serious Ford recall involving the fuel pump -- the one that can cause hesitation when you press the gas and potentially lead to accidents. While they had my truck they were texting me constantly and communicating just fine. The second I picked it up and told them the problem was NOT fixed, they completely stopped responding. Then another recall came up and my check engine light came on along with occasional smoke under the hood, so I called them again. They told me to bring it Saturday even though they didn't have a diesel technician working that day, but said they would "take care of me." They didn't. They looked only at the steering recall and never even diagnosed the check engine light. Then they told me to bring it back again but offered their valet pickup service, so I agreed. Today they picked the truck up. Around lunch Carmen called saying they figured everything out but needed to order parts and I'd have to prepay. Fine. She told me they would bring my truck back shortly after lunch. Instead, at 5:55 PM, after I've been expecting my truck back all afternoon so I can leave for work at 5 AM, I get a text from Carmen saying they won't return my truck because I haven't prepaid for the parts yet. The parts aren't even arriving until mid next week and I'm not able to bring it back until the end of next week! So now my truck is being held hostage for absolutely no reason after they promised to return it and had 6+ HOURS to do so! Carmen lied to me on our 2:06pm call saying she'd have my truck in the road in about 30 mins. Then at the 5:36 call she said they close at 6 and she'd TRY to get it to me by 6 but they were closing. Well, if you KNEW you couldn't get it to me, I could have EASILY picked it up--instead she wanted to lie and be deceitful and dishonest. No place, nor person, I want to be associated with. This place has been a mess from start to finish: * Recalls not actually fixed * Zero respect for people's time or real life schedules. I already had to take time off work to bring my truck in during the week, and then they didn't return it like they promised -- which now forces me to miss more work the next day since I leave at 5 AM, they don't open until 7 AM, and the dealership is in the opposite direction of my job in LA traffic. * Being ghosted when reporting the problem they never fixed * No diesel tech on weekends but still telling people to bring diesel trucks in * Promises to return vehicles that they don't keep * Terrible, deceitful, and dishonest communication. I'll gladly drive two or three counties away before I ever deal with this dealership again, but luckily I have a place even closer now to go to. Avoid this place. read more

The good part is that their service manager seems to be a good man and knows what he is doing. He should receive 5 stars if not for his staff. The bad part is that alot of the other staff and not well trained or new. I don't felll the need to go into details about my last service. Its was bad. My truck was down for months do to Ford parts availability and Price Fords mistakes. Their manager truly tried to fix his staff's mistakes. I will just say thank you and stop the review. read more

Tatyana was patient and answered questions. Experience was comfortable. Purchase experience was fast read more

I am writing to formally complain about the poor service, overcharging, and mishandling of my vehicle during recent repairs at Price Ford of Simi Valley. I brought my 2005 Ford F-450 truck to your dealership for maintenance due to intermittent power loss issues, and the experience has been frustrating, costly, and unprofessional. Below is a detailed account of the events, which have led me to feel taken advantage of and disrespected as a customer. I am seeking a full refund of the amounts paid, compensation for my time and inconvenience, and an assurance that this matter will be investigated internally to prevent similar issues for other customers. I delivered my truck to your service department. The vehicle was operational but experiencing occasional power loss. After your diagnostic check, I was informed that the Fuel Injection Control Module (FICM) and injectors needed replacement. I expressed doubt that this was the root cause, suspecting a less extensive issue, but proceeded based on your recommendation as I needed the truck back in working condition. You quoted approximately $4,500 for the full repair, but I opted to start with just the FICM repair at $1,200 to manage costs. This repair was completed, but upon retrieval, the truck's symptoms remained unchanged--it did not resolve the power loss problem. Additionally, when I picked up the truck after this first repair, I discovered that my T-Mobile vehicle tracker was missing. After inquiring, a service employee and I searched the parking lot, where I found the device scratched and lying on the ground. This was unacceptable handling of my personal property, but I chose not to escalate it at the time in hopes of resolving the main issue. After saving additional funds, I returned the truck on for the injector repair. At this point, I was informed that the cost for the injectors had increased beyond the original quote, which was disappointing given my efforts to budget. I requested a discount and was offered approximately $500 off. However, shortly after agreeing, I received a call stating that additional parts--such as gaskets and other minor components--were required, further increasing the bill. These items should have been anticipated and included in the initial estimate, especially since the repair involved opening valve covers and similar work where reusing old parts would be impractical. The fluctuating prices felt like an attempt to maximize charges, with the estimate changing multiple times in a short period. Despite the escalating costs, I agreed to proceed to get my truck operational. The final amount I paid was just under $7,000 for the combined repairs, an exorbitant sum that could have purchased a replacement vehicle. Upon arriving to pick up the truck after the injector repair, the quoted price had increased yet again beyond what was last discussed. After paying, I waited over an hour only to be informed that my vehicle keys had been misplaced, and new keys would need to be made. This delay meant I could not take possession of my truck as expected. Shocked by this additional incompetence, I requested a refund, but received conflicting responses: initially, I was told a refund could not be processed without my card or physical presence, only for the answer to change moments later. The pattern of lost items (first the tracker, then the keys) raises serious concerns about how my vehicle and engine were handled during the repairs. If personal belongings were treated so carelessly, it calls into question the quality of the mechanical work performed. The entire experience resembled a high-pressure sales tactic rather than reliable service, with inconsistent pricing, poor communication, and substandard customer care. I feel exploited, especially as the initial FICM repair proved ineffective, and the overall process has left me without a functional resolution proportional to the cost. I request the following resolutions: 1. A full refund of the $7,000 paid for these repairs. 2. Reimbursement for any additional expenses incurred. read more

Simi Valley Ford - Dealership prices should be illegal you will get better work and honesty from a local mechanic vs dealership. - Car Dealers Near Me - Simi Valley, California

Terrible service Everyone standing around trying to seem busy No one respects the vehicle they are working on. Bunch of clowns. Where is the white Native American workers? read more

The Service Department at this location falls into an almost predatory category. Back in July 2024 the State of California put into play the "Honest Pricing Law" or "Hidden Fees Statute SB 478" which means in short The price we see should be the price we pay. Including add on C/C fees if a business so chooses. But here when you go to close out your bill without notice a 3% credit card fee which was never disclosed within the estimate or discussion surrounding the repair. (Additional thought on this with a Ford Dealer this size I would be surprised if they paid more than 1.5% on their bank processing fees. This is only opinion I have no data to this except past experience) Typically not a major deal & we see that "convenience fee" quite often but unfortunately for me my bill was over $8K & the manager would only respond by text to the service agent. Had to leave the the site & my vehicle once again & make a return trip the next day with cash as they don't take a check & most of our debt cards limit out per day between $3-5K. Situation could have been completely avoided with discloser & the brash unwillingness to not only work with me but would only communicate through their Service Writer. Had to give a single star because it wouldn't let me put a half or a zero & still work into the avg. Going to let the State Bureau of Automotive Repair investigate & make the call if the $1,000 fine can be imposed as per the statute. Didn't hear back from the GM Mr Mark Podesta after a request so if you have the same issue here, please follow & file your complaint. THERE ARE OTHER PLACE TO GO & GET YOUR VEHICLE SERVICED, I WOULD RECOMMEND A DRIVE OVER TO THOUSAND OAKS FORD. read more

Simi Valley Ford - Customer Experience - Car Dealers Near Me - Simi Valley, California

Steve was super kind and never pushy. We actually felt comfortable buying a car, which almost never happens. It really seemed like he cared about what we wanted, not just making a quick sale. Dealerships take forever and feel stressful, but Steve made it easy and straightforward. For once, we didn't leave feeling like we got screwed over. Highly recommend him! read more

68 years old. Had plenty of bad experiences with businesses and have never posted a bad review. Until now. Called 6 weeks ago because my F250 HD had a recall. Thought I'd go ahead and the "works" service at the same time, The part for the recall had to be ordered and they'd "call me when it's in". Scheduled the service and oops, they cut corners, Paid for a tire rotation which they did not do (yes a I mark the tires). No idea what else they didn't do but they tried to upcharge for services I know were not due. Called a week later about the part, "they'll call me". Called 2 more times over the next 3 weeks, "they'll call me". I'm done. Either complete incompetence or ??? BTW, getting ready to buy A new truck. Certainly won't be at Price Ford. read more

This review is for the service dept. it's terrible. I normally do my own oil changes but brought it in for a larger service. They only did the oil despite having it two days. Thought I'd give another chance the next service interval. Again they had it two days and only got to the oil. Was told the reason was they didn't have a light ppl. Then told not enough parts. Always fed BS. Service manager Troy tried to upsell me on every single thing possible. Couldn't keep his story straight. SAYS AWAY read more

We bought a USED Vehicle and they forgot to give us a copy of the contract and that should be illegal. I called Finance and spoke to Nick Nassiri just to be told that they can not give me a copy and that they need to look into this. The reason I need a copy to verify the Rebate that was issue to them by the IRS so NOW I will tell the IRS that they need to contact Nick and hope they don't have an issue with the rebate for the used vehicle. DO NOT BUY A CAR FROM HERE!!!!!!!!!! read more

I had the best car buying experience at Price for of Simi Valley. Mark Podesta and team were respectful of my specific needs for a new 2025 Mach E and went out of their way to find the exact car I was looking for. This is the second car I have purchased from them and will continue to work with them in the future. Highly recommend! read more

Just returned from purchasing my daughter's new car at Price Ford. Our salesperson, Lisa, was an absolute pleasure to work with. She was very helpful and knowledgeable- thank you, Lisa. read more

A BIG shoutout to the Price Ford of Simi Valley Team: Eric, Mike, Henry, and Preeti all rocked on a deal for me and my wife on our Pre-Owned 2022 GMC Canyon AT4. I truly could not have asked to be in better hands. Eric was helpful and knowledgeable, and the whole team was patient while we worked on finding a truck that worked for our needs. Henry and Mike both stepped up to help get us the deal we needed that made sense to my wife and me. Preeti was great in Finance and took the time to ensure we were covered and our paperwork was tight. And, that is what it is about, and takes a professional team like the four of them to make that happen. If you are looking to be in great hands for yourself or your family, Price has you covered! read more

Brought in vehicle to replace the ABS module which I knew was bad. I told the service department what the problem was. Get a call from service about an hour later saying the part is discontinued and no repair can be done. Was charged $246 for absolutely nothing. Would not recommend going to this dealership for service. read more

Came to transport a vehicle and was asked multiple personal and unnecessary questions even after providing proper verification. The process felt unprofessional and uncomfortable. Would not recommend. read more

I had a horrible experience with the repair department. There was a lack of communication. I was told my car would be finished and the date kept getting pushed back. My car had a minor repair that took over a month to fix. I spent over $800 on a rental. There was no sense of urgency until I called corporate. I felt taken advantage of because I'm a woman of color. Things would have been much different if I was a man. My car came back with bottom hanging down. I had to get bolts put in and have it fixed. They are super unreliable. I would never ever take my car here again! read more

Simi Valley Ford - My car is supposed fixed it not! - Car Dealers Near Me - Simi Valley, California

Don't even think about going to this dealer. They broke something on my car while doing an inspection for a recall. The part apparently has been on backorder. Why do a recall if the part is unavailable? Further, they broke something that was just fixed a year earlier. The service department at Price gave me the runaround. It's six months later and my car looks like crap with an exposed two inch wide two foot long piece of metal exposed for the last six months. I'd finally had enough and called the service manager to get to the owner to ask them to use a part from a used vehicle to temporarily make my car look normal. He gave me some BS about the owner being out for the next week or so. kept wanting to argue. I said I'm not going to argue. I want to talk to the owner. He wouldn't do it. Also, I called the Ford corporate service number and they are even more useless. Basically a call center set up to rope-a-dope you. I have owned 4 Fords in my life. Never again. The Qualify on this most recent one is crap compared to the older ones. DO NOT BUY FORD and definitely not from Price Ford. read more

Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

I operate a tow truck, and Mark has consistently demonstrated professionalism and understanding. When a part needs to be ordered, he allows me to take the truck back so I can continue working until the part arrives. His customer service and commitment to helping his clients are outstanding. read more

Always taking care of my truck and with great time. They don't bet around the bush and helpful. I recommend Mark and Carmen

I keep trying to give this dealership a chance to provide adequate service. I made an appointment for today to have a recall completed on my 2021 Bronco. Since I was dropping my Bronco off for the day I decided to have the oil changed. I dropped the Bronco off at 8:15am and told the service writer I would pick it up around 5pm. While on my way to pick it up I called the dealership to let them know I was on my way. My service writer was busy so they had him call me back. He called back in just a few minutes and told me the oil change was completed but they had not started the recall work which by the way takes no more than 2 hours to complete. I never received a call all day telling me they were not going to complete the work. I will not be going back to this dealership as they have proven to me they don't deserve my business. Their loss as I am in the market for a new 3/4 ton Truck. read more

I have been to multiple dealers in the last week, all of which were really disappointing. The typical skeezy sales guys that I've come to expect from car dealerships. The tried and true bait and switch technique offering you one trade-in value, and then you get down there and they rug pull you and offer you 10 K less.This was the fourth dealership I went to within four days, and I had nothing but good experiences with their staff. I bought my previous F250 from this dealership five years ago. Even when I was out of warranty and over mileage and my truck experienced a very expensive service, the sales manager Joe negotiated with Ford corporate on my behalf and ended up saving me almost 50% off the service. They even let me keep the truck there for almost a month while I was coming up with the money to pay for it. When the day came to pick up the truck, they even took another $500 off, I was shocked. To be honest, I wasn't thinking about coming back, I was gonna get a GMC. But at the last second while I was at the GMC dealership one block away I decided to take a look at their trucks. They offered me significantly more for my trade-in value than all of the other dealerships I had been to. They did the majority of the deal over the phone after I did the test drive and left, and I really felt like they actually cared. When it came time to do the deal, I showed back up to a detailed truck, waited a little while until they were ready to have me sign the paperwork, and I was done. Buying a car can be a pain in the butt, and I never totally feel like I can trust the sales people or the dealerships to be honest and not take advantage of me. But I genuinely feel like this dealership is doing the best they can. I read some of the other reviews before I'm writing this one, and I don't know how people are having a bad experience. Maybe their expectations are different than mine, I'm not sure. But I've had nothing but good experiences through two vehicle purchases and the entire service history of my last truck, including one major service, which they split the bill with me for. I doubt they're doing that very often, but it was a significant bill, I wouldn't have been able to do it without that. I will definitely be back for all my service on the new truck and for future ford purchases in the future, if I'm still in the area. My sales guy was Steven and the assistant manager who also helped out with the deal was Colton. Good guys, and it's appreciated. read more

Simi Valley Ford - 2025 F150 Raptor - Car Dealers Near Me - Simi Valley, California

One last try... I've given this dealership several chances to service my ford and non ford vehicles. they seem to always take one step forward and 3 steps back! I really believe it's the ownership and the inability to hire reliable people to do the repairs. This puts the advisors in an awkward position and they've had to cover for these people sooo many times they have become short and defensive for their companies short comings. it shouldn't take 4 hours to have your oil changed with a scheduled appointment and if it does they should call me to explain this so I don't end up wasting my Saturday waiting for a car to be serviced which 3 hours later they hadn't even started servicing! I WILL NOT be going back here again, again for the 3rd time. Especially after they say "give us another try, we've changed". Nothing changed here just more of the same bad service! Eric R read more

Set up an appointment with an employee over the phone (Joseph). Told us we would be meeting with either Mike or Colton. Upon arrival was told they weren't in today and they had no idea who Joseph was. They told us they would not help us and wouldn't even look at our car we were selling and the MANAGER proceeded to cus us out. Real professional place. read more

Service Manager Brian followed up after my review to make the effort and turn the experience around. He offered to pick up the truck or drop it off and give a rental. I scheduled the drop off 2 days later first thing in the morning. Once I arrived- I was not on the schedule and referred them to Brian as techs were unaware what service to provide and scrambled for a rental since nothing was notated. Since inspection fee was paid on last visit, they completed it in full this time with the result of rodent damage. Needless to say, we did have to pay with a minor discount given and was done same day. The overall experience from first visit to this one was unfortunate due to lack of communication that made it unnecessarily inconvenient on how things were handled. What we've learned from this experience- never purchase extended warranty, avoid repairs at dealership as they are double+ the cost from mechanic and if anything, just stick to the general routinely maintenance with minimal customer service expected. Thanks for trying Brian. read more

Typical bait and switch dealership. They'll give you one price to get you in the door and then when you come in to sign the paperwork it changes. I had two cars to trade in so I understand there may have been confusion in which car I was bringing in, however the price difference in payment was $30, then when I come in to make the deal the price difference is almost $100 because they say they didn't know which car I was bringing in. Their logic makes no sense and they wasted half my day knowing they weren't going to give me the deal they offered. read more

This company claims privacy is the utmost important for them ! What a joke ! My husband ask them to give us a copy of the contract and they refused. They needed to give us a copy plain and simple. Also if Privacy was important to them why would they negotiate and ask all my info via text messages that my husband send to them. I guess if they are selling a car and making money then it's okay . But if we needed a copy of the contract now it's not okay . This is why they have so much bad reviews. Don't buy from this place . read more

After a some what bad experience,my wife and I went back to Price Ford on Super Bowl Sunday. A big Thank You goes out to Sales Manager Kris Wardak and the unbelievable sincere apology we received from him. Our Salesman Eric Rhoads was the best, easy going low key and no pressure sales pitch. Everything went great and was a pleasure doing business locally for a change. Give Price Ford a chance to sell you your next vehicle. Again thank you to Kris and Eric for making everything right. read more

Just no. Pull up I had code done at auto zone. Had clogged injector. Guy don't even open the hood says suspected rodent damage. Not covered under warranty gonna run like 2k plus. Without even looking. Come on needles yo say took yo another dealer. They replace injectors even washed my truck after never going back to Simi location read more

I bring my Ford F150 here for service and the service people are always very helpful and knowledgeable. My truck is always done in a timely manner. read more

I had a great experience from the Service Department at Price ford of Simi valley. Brian Leonard and Carmen Chavarria were very helpful, professional and looked out for my best interest. They put the customer first and Ford should be proud of them. read more

I bought my Explorer from this location and felt an obligation to get my SUV serviced at this location. Today is my last day. The experience is list of disappointments. It started with me going in to get a phantom light that would not turn off fixed, along with a tire sensor battery being replaced, and a check on my rear view camera software update--initially they told me it was a sign that my transmission is going out but once I told them I have an extended warranty it was only a simple software update. Cut to hours later I heard nothing from my service representative, Troy. Although he said he would get me my car back by the end of the day (I dropped it off in the morning), I didn't hear from him all day. The service shop closed and I had to call the next morning. I was told that the tech was looking at it, but no further details. I was told I would hear back by 10:00am. I had to call at 12:30 only to learn that Troy was at lunch, and he would call me in about 20 minutes. Somewhere around 2:30 I heard my car was ready. I arrived at 4:30 to find that nothing was done. According to Troy, the camera software update was completed (it wasn't), he tried to gaslight me and say that the phantom light that no longer turned off is normal, which is absurd. And the best bit is even though they knew my car is under an extended warranty, I now had to pay for my tire sensor because it was not covered in my fully covered warranty. The best bit is my Explorer now has three tire sensors out, so that's great. I honestly let my car with the Ford dealership service department at Price Ford in Simi Valley for over a day and it came back worse then I left it. Do yourself a huge favor and go somewhere else. read more