We had a Very Positive experience at First Honda, getting insurance related repairs. Customer Service Professional John Flanagan went the extra mile in keeping me updated and contacting the insurance company to help me get a supplemental adjustment: The work came in at the estimated price in a timely manner. Kudos to the Entire First Honda team. It's always nice to be treated like a Valued Customer! Highly Recommend. read more

We stopped to check out the black CRV EXL but no one approached us. Decided to walk in front of the office building and the salesmen just looked at us and once again, no one approached us so we decided to leave. A week after, I decided to inform them on their website that I am interested in the black CRV. I provided them my email address as well as my phone numbe. Received no email nor voicemails for 3 days. When I finally got the call, it was too late. I already went to Ocean Honda in Ventura and their salesman approached us the minute we parked in their lot. Luckily, they were having a 1.99 percent interest rate on used cars! So I got one! Yes! read more

First Honda Simi Valley - No one approached us while we were there. I was really interested on this car - Auto Repair Near Me - Simi Valley, California

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With the gas prices nowadays and having kids with activities for pick up & drop offs. As a busy mom I definitely needed an efficient vehicle so I was looking online for a hybrid. I did an online inquiry at Toyota and I saw a great price on a RAV 4. Went there and they were giving me a different price from what I specifically asked for, they said it's basically all hybrids are hot & so the prices goes up, so basically I had to buy it coz the cars don't stay long at the lot for long & prices will go up again...hmm, sorry but being deceptive is not for me & I walked out. I did the online inquiry with First Honda & John Kolb answered me. He went above and beyond my inquiry on the phone such as letting me know the out the door price. When I went the next day the hybrid I wanted was sold but they were trying to get the same one I wanted somewhere else so in the meantime I drove a higher up hybrid....then they gave me that vehicle for the same price! SOLD. I really appreciate John for doing that and being transparent with me..also no pressure I felt when I was dealing with him or anyone at First Honda! Thank you, I'm very pleased with all of you at First Honda! read more

As it turns out you don't always get the best deal at the biggest dealership. I think in today's market you're better off going with a smaller one. We got quotes from some of the biggest that do the most volume and they really didn't want to work with us. I think they just move so many cars they don't really care that much. First Honda gave us the best deal far and away and Jaylen and the rest of the staff were amazing. Easy 5 stars. I will recommend to anyone looking for a Honda. read more

We had a recall and Technical Service Bulletin on our 10-year-old Civic We had never used First Honda but wanted to give them a try after good reports from friends. The service advisors (both named Ryan) were very friendly and explained everything. The work was completed as promised and there were no surprises. They washed the car before we picked it up. The maintenance items they suggested for the future were already on our radar. The suggestions came with a full breakdown of the cost to do the work. We are very happy with the excellent work and friendly employees. read more

Just want to say that the team at First Honda is excellent. Albert Rodriguez was the salesman. Got a great deal. No pressure buying. Finance was a breeze. Had a great experience. Would definitely recommend anyone looking to purchase an Honda. read more

First Honda Simi Valley - My daughter is so happy with this purchase. - Auto Repair Near Me - Simi Valley, California

I just bought a car from First Honda Simi Valley with the assistance of their salesman John Kolb. Everything about the process went smoothly and they addressed every concern and question I had regarding financing, the car, and the process. They were also very straight up about what they could or could not do financially with all the amounts and rates involved and even showed me the documents to verify the information which I greatly appreciated. I haven't had many great experiences at a dealership but if you're looking for a helpful and honest salesman, I'd ask for John. read more

This review is for the service department. I took my vehicle in for scheduled maintenance, and the service was quick and the staff is very professional. I will definitely be returning for future maintenance. First Honda cares about their customers. read more

This was my first experience here. I bought a used Odyssey from another dealership that had some noises that didn't sound right after driving it for a few weeks. I took it in to First Honda to get it checked out. I explained the situation as best as I could to the service department. I couldn't pinpoint the problem or location of the noises, and I've had my concerns brushed off by mechanics in the past since I'm not car savvy, so I had mixed expectations. Ryan was my service coordinator and gave me a full explanation of what the tech found, the work he did, and some background information about what had probably happened. He took the time to answer all my questions. I was so grateful that it was a simple fix but that they went above and beyond to really diagnose what happened, all for a reasonable price. I will recommend First Honda to anyone. Thank you guys! read more

Awesome service department. Was in and out in one day. Great experience. Thank you First Honda

I'm pretty scrupulous about my financial dealings and did a lot of research on the car that I wanted to purchase . Here, we had a slight error in communication but ultimately , Albert saved the day! I was able to obtain my Civic hybrid touring sport in the exact color I love! Dean the manager was able to work with me on the price I wanted and Albert help every step of the way.. even setting up my phone and all the apps I needed. Then it was on to the finance manager, Paul, who is fast and efficient and finished all of the required paperwork!! Love the car and love First Honda!! Thank you guys!!! read more

First Honda Simi Valley - 2025 Civic hybrid sport touring model In urban grey. - Auto Repair Near Me - Simi Valley, California

Just got my first Honda! So happy and pleased with how smooth everything went. Albert was our salesman and his service was exceptional! I highly recommend first Honda for anyone looking for a great deal on a reliable car! read more

First Honda Simi Valley - Auto Repair Near Me - Simi Valley, California

Wonderful service experience at First Honda. I usually bring my car to Honda Oxnard or Thousand Oaks however decided to try out Simi on a whim. I am glad I did as the service was great at this location. Ryan, the service advisor was very friendly, knowledgeable, and went above and beyond to making sure my car was fixed as promised. He was very honest and not once did I feel as know he was trying to upsell me on anything. I will definitely bring my car back for any future services. read more

I've been leasing Hondas for over 15 years. The last 3 leases I've tried to keep my money and purchasing local. Shop local right? Impossible with First Honda Simi. They just don't like selling cars apparently. It's insane the difference in monthly payments for the same vehicle, like I said they don't like selling cars and are so tight - they're impossible to work with. They have this reputation with their he community and even other dealerships. JOHAN is rude and thinks I'm stupid. Treated my husband differently years ago but I'm a woman so I'm sure that's why. My car is worth $31,000 on the low end up to $36,000 and I own 27,000. 2022 with 12,000 miles in excellent condition on top of it. Johan is trying to tell me I have no equity in my car and also giving me price on a car thousand more than what's listed right on the website. Insulting !!! Treating me like I'm stupid and don't know what I'm doing leasing a car- or the value of what I have! He started with no equity $3000 down $575 a month and now he emailed me $3500 down for $595 a month. What a freaking joke! It just keeps getting worse I WILL NEVER SHOP SIMI. Treating people with deceptive practices, lying, scamming and treating women like they're stupid and don't know how to lease a car. Insulting!! UPDATE - went to Woodland Hills Honda. Got a beautiful EX-L for $195 less per month and the same money down! And ended up with $4000 in equity from my old Honda Never again will I waste my time attempting Simi. I've leased for over 18 years this is my 6th lease and Simi continues to prove they don't want my business read more

car shopping can be stressful most times, but my experience here changed everything. I highly recommend working with jose ventura! he really cares about people and made the experience so comfortable. i've been to other dealerships and you can feel the difference when someone is actually looking out for you and wants to genuinely help, verses someone who's just trying to get a sale. the whole team here at first honda makes you feel like family im happy we found jose and we're able to get a great deal! i'll recommend them to anyone who needs a new car! read more

First Honda Simi Valley - Auto Repair Near Me - Simi Valley, California

Today, I went in for an appointment I scheduled at 8:15 a.m. for a recall on my 2023 Civic Hatchback. I was kindly greeted by the entire service department and followed their directions to check in, which led me to John. John got us all checked in, and mind you, it was pretty busy. We had a nice conversation, and he even complimented the dash cam I have in my vehicle. He explained to my girlfriend and me that the service would take a while and gave us a time frame of 2-3 p.m. We were already okay with this timeframe; however, John recognized that we would be waiting at the dealership rather than getting a ride to go somewhere else to kill time. He then made it his priority to try to get us out of there ASAP--and that is exactly what he did. He let the technicians know about our situation and, no kidding, got us out by 10 a.m. I was very appreciative, and when we went to retrieve my vehicle, he was super nice, wished us a great day, and everything you'd hope for. 10/10 service from John and the service department team. I will for sure make this my home dealership, and that's saying a lot because I don't usually like going to dealerships for my car! Thank you guys!! read more

Rude and untrustworthy. On top of being rude when we come in for service, or sales. They also scammed my wife by overcharging her for a maintenance package. They gave her a brochure stating it was going to cover tire rotations, and fluid changes. But, once we come in for service, they tell us it only covers oil changes. We paid $1,076 for the package, which if it only covers oil changes, means we're paying around $145 per oil change by purchasing the contact. THEY ONLY CHARGE $89.95 FOR AN OIL CHANGE! So by buying a maintenance plan from them you get to over pay for your service. There are so many Honda dealerships in east drive from this location, GO TO ANY OTHER HONDA DEALERSHIP! read more

Albert Rodriguez was a pleasure to work with he took the time to work on the price I needed to get to. Had his Technology person do all the set up for me. I will go back to him in a minute. Ten's across the board for Albert and the Simi Valley Honda team. Thank you Paul Zachary read more

Johan is a liar and a thief. Tried to tell me I had no equity in my car and they would lose money on my deal. Yet I went to Woodland Hills Honda and got $6000 in equity. Just shows you what a typical salesman Johan is. He is condescending, rude and a downright liar & thief. Avoid this dealership at all costs read more

I saw a 2023 Honda Odyssey elite on their website. I called and made an appointment to see it. Arrived the following day. Met with a sales person I spoke to over the phone. Young guy, very pleasant. We test drove the car and decided to go ahead with purchase. My wife and I made an offer to which the sales person went to the manager, Dean, for approval. The sales person came back and said the manager is not willing to budge from the asking price. Just a few moments later, Dean, comes strolling up to us and says he's absolutely not budging one dollar off the asking price. I was shocked. That's not how you do business. At least you negotiate a little. After all, it's a used vehicle that has been on their lot for eight months. It Obviously wasn't selling. He said they already discounted it $8000 adding it was previously $44,000 and they just lowered the price. For a 2023 with 32,000 miles on it???? Everywhere else the same car was going for about $36,000. No wonder it wasn't moving. It was priced way too high in the first place. Anyway, he continued to say he would rather take it to auction than give us one dollar off. So let's make this make sense. He'd rather take it to an auction where he will get thousands lower than to negotiate with me for a few hundred off? We were willing to purchase the vehicle, but with his pompous attitude, we walked out. Do yourselves a favor and avoid this dealership. Not willing to negotiate at all. By the way, if hey knew we were coming to look at the car. At least have it washed and presentable. It has an inch of dust on it. Next day went to Honda of Van Nuys. Purchased a new car there. What a different experience there! They treat you with respect and actually try to make a deal. read more

Years ago, I had problems with this place. I did not trust them and I no longer brought my car to see them several years ago. I had to go back for something just for the dealership and into my surprise they had changed a lot. I understand that they might be a little more expensive than other places for oil changes and things but now they are actually looking at my vehicle and if there's nothing wrong with it, they will tell me if there's nothing wrong and they've done that many times now I now trust them and I will take my car to them from now read more

So I took in my Honda to get two new keys made the guy told me it'll be ready at 12 so I get there at 12:30 and the other guy there says oh it's not supposed to be ready till 4 PM. I'm like no that guy right there Ryan he told me 12 o'clock. He sent me a text even though he says he didn't send it to me and then he says there's another Ryan but I'm saying you're the Ryan I dealt with so why would the other Ryan text me just stupid And then I had to wait another 40 minutes. These guys sucked a long time ago and they still suck. read more

Edit: As a 55 year old man I really really value customer service. Sometimes there's a thought that old men are grumpy. I would say that isn't true. We just know what we want and don't want any BS. Well after my review the Service Manager Don called me to apologize. He was extremely apologetic and stated that he was working on fixing any issues. You know what? I believe him. He didn't have to call me. He didn't have to explain himself. I'm one person only and it could have been easy to just ignore me. He didn't. I think the owner needs to recognize Don for his commitment to the integrity of First Honda of Simi Valley. It matters to him how his customers feel. To be fair before he called me I spoke to Frank my main person for my car and another gentleman who relayed the message to Frank and Frank promptly called me back and answered all my questions. It's a good team First Honda has. They look out for each other. Serious you can't go wrong coming here for all your Honda needs. The place is committed to its customers and that is honestly hard to find nowadays. First Honda I'll be back for all my service needs on my Honda! read more

I took my car for service with gas in my car they call me to pick it up that's ready and I'm walking out with an empty tank gas and the manager all he could say was we had to run it to test it to see what's wrong with your car but really that had to waste all my gas My car had a range of 150 miles to empty and when I went in to get it it only had 34 miles read more

Good mechanic and service. Fixed my car. Honest service like this is hard to find. I recommend.

Every time I bring my car in for service--whether it's an oil change or regular maintenance--John is by far the most helpful service advisor I've worked with. Recently, my vehicle became inoperable due to a rodent infestation that damaged the fuel tank. The car had to be towed in for repairs, and throughout the entire process, John kept me updated. Whether it was ordering parts or informing me of delays, he made sure I was always in the loop. I really appreciate his honesty, communication, and professionalism. Whenever my car needs service, John will always be the person I trust to take care of it! read more

You'd think car salespeople would be eager to sell cars, but that was clearly not the case with Albert at Simi Honda. After texting back and forth, we agreed on an appointment time for this afternoon. I clearly communicated my arrival time and repeatedly asked for confirmation that the vehicle I was interested in was still available on the lot. After my third unanswered text, I should have trusted my instincts and canceled the appointment. Unfortunately, I arrived at the dealership only to find that the vehicle was no longer available. Albert, this experience was beyond disappointing. You embody everything negative about car salespeople--poor communication and a lack of respect for your customers' time. Taking my business elsewhere was an easy decision, but I'm writing this review to ensure that potential buyers are aware of shady practices like yours and can avoid wasting their time. Fellow Yelpers, consider this a heads-up to steer clear of Albert at Simi Honda and save yourself the headache. You're welcome! read more

Just bought a new CRV EXL at 1st Honda Simi Valley and couldn't be happier with the experience. Our salesman Omar was so easy to deal with. He's a very kind gentleman. No pressure at all. We negotiated a little bit with the sales manager and in the end got a fair price . The financing was good and the process was extremely quick. Would definitely recommend 1st Honda. read more

This review goes towards the Service Manager at First Honda. I came from driving a Lexus for the better part of 9+ years. Decided to trade in my last Lexus for a 24' Civic to save on gas. Brought my car in to service dept to possibly get assistance on a possible bad installation on a part. Their D-bag of a sales manager said out loud "TAKE IT TO THE DEALER YOU BOUGHT IT". Mind you, I bought the vehicle new at a different Honda dealer but I am allowed to bring the vehicle to ANY Honda. To whoever owns this dealership, HIRE A BETTER SERVICE MANAGER. read more

Can't say enough good things about John from service. He always kept me updated and was very professional throughout the process.

Without A doubt the BEST customer service we have ever experienced!! If you are in search of a new or used car ask for Omar, he was so pleasant to work with along with sales manager Bob. They were willing to work with us and showed with confidence they wanted our business. We will for sure be coming back for my next "mom car" as the whole process was exactly what we wish we had in past experiences with other dealerships. Thanks Omar! read more

I had to bring my civic in a few times for various reasons throughout the year. The service manager and all the guys in the service department went beyond to accommodate me each time I was there. Great customer service! read more

So, I'm back to reiterate how awesome First Honda and Johann are. As I had bought on the weekend and the Parts department was closed, I still had a cargo tray outstanding from my purchase. I had said I would get in touch about when I could go collect it (I live in the Glendale area). Most places and salesman would have let that sit and keep it my responsibility to remember. Johann actually rung me today to remind me and ask if I knew when I could come collect my cargo tray. Off I went. He had it ready when I arrived and even placed it for me. I can't say enough good things about Johann. If you're looking for a Honda, go see him. Thanks again, Johann! read more

First Honda Simi Valley - My new ride, almost 3 years in the making! Thanks to Johann David and Dean Quashen for making the process pretty bloody painless! - Auto Repair Near Me - Simi Valley, California

We visited First Honda for some info on leasing a new Civic or Accord. Our Sales Consultant, Jose Morales was very easy to chat with while remaining professional and informative. We appreciated his honesty and good- natured manner. We decided not to go with a lease at this time and did not feel pressured to change our minds, just a willingness to work with us. When we decide we are ready to get our car, this dealership will be our first choice! read more

This is our local Honda dealership and out of convenience our family has either shopped or serviced our vehicles here. Other than close proximity that is the only convenience/pro we have experienced at this location. Service lacks a personal touch and care. Most times I've come in by myself and each time I have I've been met with condescending attitudes and unprofessionalism. This last oil service will be the last as I wasn't contacted to pick up my vehicle at end of the day and my vehicle was held overnight. Both my husband and myself have our phone numbers, text and even email notifications for the Honda alerts. Nobody left a message nor voicemail anywhere to advise us to pick it up. I did however get a survey request via the same text thread they confirmed my appointment on and midway through service as an "update". My biggest complaint on this experience was the lack of follow through and customer service on behalf of my advisor Ryan. Upon going the next day at opening hours, Ryan was there and wasn't apologetic nor could provide a reasonable answer as to why no one reached out to us. He responded that the service department has always closed at 6pm as to insinuate I should've known that and came back for my car? I don't memorize others closing hours and my understanding was that someones job was to reach out to me to let me know service was complete. Even via text however nothing was received nor anyone did their part of reaching out. I also asked to speak to a manager and was advised someone would reach out which didn't happen. Save yourself the headaches and go to another place that provides GOOD service and care to their loyal customers because they are not it. read more

Hi I'm Elsie and I've been a loyal customer for many years here and every time I come whether it's to buy a car or have service done, I leave happier than when I came!!! Ryan helped me today and his smile and eye contact means everything in customer service. John always takes care of me and well, Dean who sells me all my vehicles to me and my family always makes me feel safe and taken care of. Can't say enough about First Honda!!!! read more

I Had my oil change at First Honda of Simi Valley, and it was a great experience. Ryan provided excellent service--quick, efficient, and friendly. Highly recommend! read more

I have been coming to the service department for the last 10 years and I always find them very helpful and caring. The service manager Don is amazing! He is always willing to help and cares about his customers. Both John and Ryan are also great and very helpful. The service team shows they truly care about customers, are very professional, and knowledgeable. They are a great team! read more

I recently moved here from Nevada (no front license plates needed). Since my car was also purchased in Nevada there was no license plate frame. Matt in Customer Service walked me over to Parts - The Parts guy was extremely helpful and with Matt's help in getting my VIN # ordered me the right part. It was there the next day! Matt put it on for me in a matter of minutes! Everyone there is extremely courteous and knowledgeable! This will be my new go to place for scheduled service. read more

I had an issue with my window motor and John and his team took such excellent care of me. I called over the weekend, and they had me come in first thing Monday morning and were able to fix the problem within 15 minutes and get me on my way! I cannot say enough good things about the service department, I have had nothing but exceptional experiences so far here. Thank you guys!!! read more