Anytime you are faced with needing Medical Imaging, your choices are very limited--the hospital or an outpatient center like SimonMed. Being a "seasoned citizen" I've had far more experiences than most needing typical scans. With that in mind, I believe I am qualified to say: SimonMed provides one of the best experiences and overall environments for getting doctor-ordered scans I have ever witnessed or in which I participated. No close second vote--they've got it nailed! I read several reviews prior to choosing SimonMed where they complained about long wait times, hassles finding doctor orders, etc. Thankfully the review with the most impact said the key was completing ALL form submissions and preregistration possible ONLINE. They also recommended having a copy of the Doctor's order IN HAND, just in case. Upon arrival (15 mins before my appointment which they recommended) they scanned my ID and insurance cards and asked me to be seated in the waiting room. I was called just about five mins after my appointment time which was a wonderful exception to the rule! My life experience tell me the wait will ALWAYS be 30 mins PLUS! The technician was calm, funny, warm and engaging. The ONLY complaint I had was her refusal to share with me, THE PATIENT, any of what she was or was not seeing. See explained that she would be instantly fired if she broke protocol. I get it. But that meant having to worry another couple days. Bottom line: do your part, be prepared ahead of time with everything needed for the clinic, bring copies of everything and enjoy a far better experience than most facing these tests. read more

They would have a hard time making it any more difficult than it already is to work with them. Original availability over a month away for first available appt. Multiple cancelled and rescheduled appointments. I finally am allowed to go in yesterday after two months of pain and frustrating phone calls. I wait two hours in the lobby before getting called, get changed, go to the machine, they tell me the dr ordered the wrong test and I won't get the images I need so I had to leave. I called my dr and looked at the order, it was correct. I have no idea what this place is doing. I am writing this review sitting on hold with their office for the last twenty minutes and counting trying to get it rescheduled I guess. This should be fun. Assuming the internet is still a thing by the time I get off, I'll plan on updating my review with the result. Update: Another 30 minutes of my life gone. After him checking for an eternity combined with a bunch of direct harsh and words by me calling out the bullshit, I was told I was right and they had no idea why they wouldnt take the scan yesterday. He (James) then hung up on me... Called back, got the run around, spoke to two people trying to get back with that one person. I'm now sitting waiting for a callback from the original person... Not to worry, I'm told it will come in the next 5 minutes. Update: So its been 20 minutes, no callback. Apparently, I've been playing checkers when everyone there is playing chess. Back To the Queue! Update: Spoke to Sara. She seemed nice, explained it all again, tried to get a supervisor (?) then hung up on me Update: Its been over another hour. Im now on the phone with Cinthia from scheduling who appears to be even worse than the rest I've dealt with. Rude, unhelpful, lying. She tried to transfer me to a supervisor. I waited on hold for a while, got a message similar to how Ive been hung up on in the past, but then an answer! It was Cinthia again, who seemed completely unphased that I had not yet been transferred, happy and ready for the next sucker. Once she realized she still had me on the phone, I got a dry stay on the line sir. Back to on hold where I believe she has no intention of ever transferring me. Been on for another 20 minutes now. Wait no, she just hung up on me. I feel my soul escaping, only a husk of a man fueled by anger remains.. That and this pain in my arm... Update: Finally found the first competent person there it seems (praying). Thank you Annette! I think she actually sent an email to a supervisor to call me back. Time will tell. Pray for me Update: Well it's been a week. No callback. I doubt site manager Gavin exists, but if he is he should be very very ashamed. Today my Dr called them. To get it sorted and push along. Simonmed called me, scheduled an appt for friday, confirmed they had my insurance authorization, all good! Update: Simonmed almost immediately sent me a follow up message saying my appt has been cancelled and didn't have insurance authorization. I spent two very frustrating hours on threeway calls between simonmed and insurance. Seems like my appt is back on for friday. I mean if you've made it this far in my review and need a scan, you should know by now to NOT EVER use this facility. This has been more painful than my arm. Unless you are very bored, looking for another full time job, and thrive amidst incompetence, lethargy, and confusion, getting a scan here is not worth it. read more

X-rays are walk-in. Despite that... the whole office treated me as if I was begging for crumbs at their table when I wanted to know how long this would take. "Not long" would have been hours. And the chairs are torture devices and the poorly placed blaring tv echoes off the tile floor. I left to find a dark room where I can hide. My head is still pounding. They gaped at me when I left. read more

I had an x-ray of my knee as a walk in at Seven Hills branch 10561 Jeffreys St on May 20 to date no results. I have been calling with the phone number listed they have been transferring my call to different numbers bounced around to no avail. Very poor service!!! hopefully they would be more efficient read more

They have a sign from 2018 that they are BBB Accredited from what I see on the BBB website they are no longer accredited by the BBB. The front desk staff is also loud, inability to read the room with patients. Intrusive and probing asking questions after I made it known I was not interested in further "conversation" they also seem to have had data breach with patients medical record as per google search. Back office technicians (MRI and Ultrasound) was efficient and did their job well. The receptionist in waiting area has poor patient care and loose with volume and sensitive patient questions. They also have terrible cell service I had to step outside of the building to confirm with my insurance. I was also misinformed by the initial scheduler that stated I had no fee for service (information that was given over the phone without me asking) At my time of appointment I was unable to electronically check in on my phone at my initial 8:00am appointment Front desk stated it was due to bad cell service at their office. The receptionist also told me I had to pay $125 for imaging even though the initial scheduler I spoke with to schedule said I had no fee or copay once again she stated that without me asking. I don't understand the misinformation with this franchise so confirming with my insurance was necessary. If my imaging was not STAT I would have gone somewhere else . The tone was set from the moment I spoke to the first receptionist. read more

SimonMed Imaging - Henderson - Outdated and expired accreditation from BBB - Diagnostic Imaging Near Me - Henderson, Nevada

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I can say that their customer service is so frustrating and disappointing! I had a mammogram and an x-ray on my right hips that was ordered by my PCP. She gave me this office to render the 2 orders. But the very disappointing moment was MY NAME WAS NOT CALLED!! I waited there for 2 LONG HOURS WAITING FOR MY NAME TO BE CALLED but it wasn't!! I asked the lady in front why my name wasn't called yet, all the patients are already out and me. Am still seating here waiting! The lady went inside the office and then when she came back, she just SAID MA'am OKEASE COME BACK TOMORROW MORNING AT 8:30am BECAUSE THE TECHNICIAN ALREADY WENT OUT! I just don't know what happen why your name did not called.... That's why i GOT SO REALLY PISSED OFF!! I waited for 2 hours and then you're going to send me back the next day because of your inefficiency?? This office in HENDERSON IS NOT A RECOMMENDABLE ONE!! read more

After the first five minutes of sitting in the waiting room, it was just an awful experience and now I'm receiving text message bills for services I paid for that were much higher than when I had called for the appointment. I do not recommend. read more

I called to make an appointment and couldn't get one when I needed it. Every single day I am being harassed with phone calls repeatedly and texts to schedule an appointment. Now I am on hold to stop the calls and texts. HOW LONG DO I NEED TO HOLD ON AFTER GIVING THEM MY INFORMATION?????? Are they SERIOUS?????? WTF? read more

I was forced to pay everything since my insurance refused to cover anything. Make sure you are covered

Not even worth one star. The worst customer service at the Coronado Location. The front desk and 1 of the techs treat patients with such disrespect its appalling. I was talked to and treated to terrible that I left before my appointment even started. I did contact the reservation number and had a courteous CS agent, so I give them that. But when the environment is allowed to be rude and dismissive to patients its contagious to all the other employees..The Owners need to shake this place up read more

Okay. First of all, when I came, they told me they canceled my appointment. Because I was late boom, I showed her improved. I still had the stuff they sent me on my text messages that showed that I was not late, but now, they're making me wait because they put other people in my spot, the woman that's working up here in the front so I'm waiting here. She was kind of rude with me. So they took someone in front of me that didn't even have an appointment. Why had an appointment? And they told me I'm gonna have to wait. I'm pretty sure I'm waiting here because I told her she was rude, but I really don't care, I have a mouth, and God gave it to me to use, but I tell you, I wouldn't recommend coming here to anybody and she kept telling well, if you don't like it, you can leave, sir, she's just if she's the person that's running in front of the house. You should never treat a patient like this or a customer. I've been in management my whole life before retired. And I would have gotten trouble talk to patient or customer this way , I will never come back to this place , and I don't recommend anybody else read more

I felt the staff was very polite, friendly and respectful. Greg the tech couldn't have been friendlier. He explained all the procedures to me. It was overall as pleasant an experience as one could ask for, if you need imaging done, read more

had a bad experience, personnel wasn't wearing gloves when doing my IV and everything happen so fast that he even use used gauze with bloodstain in it, tried reporting it via phone call and was told they going to let the manager know about it but haven't heard anything yet so when i received a survey in my email i stated the bad experience owner commented send them email which i did but havent heard again from them up until now read more

I have had 6 imaging studies done at Simon Med since 10/1/24. I have far exceeded my out of pocket maximum for my insurance this year. Simon Med has failed to bill my insurance company for any of these studies, so I am still being charged for medical care that should be covered at 100%. Additionally, the Radiologist failed to do a comparison of two studies that my doctor needed. Terrible company. read more

Twice I was notified that my appointments had to be changed. Both times I was told that my appointment was rebooked for someone else! After a brief unsuccessful dialog with this soulless individual I called my Dr and asked him to provide me with other options. I don't like being treated like a second class citizen. read more

So...I call today (Sept 1st) because it said they were open to verify this was correct. Some moron that answered the phone, from the scheduling department mind you, said they were open until 5 at the specific location I asked about. So I drive down only to fine it closed. I call back asking WTF and they have zero clue. Total incompetence when their own scheduling department can't even verify hours of operation. Now I see why so many shit reviews read more

This place is a sh*t show. A complete joke!! You arrive and no one is at the front desk to check you in because no one breaks each other. How do they expect you to be on time or arrive early when they can't do their job?! Not to mention the front desk, when trying to catch someone, has a complete attitude. Who is running this place? Not to mention the attitude girl said my mom would be called back on time. How sway when you're not up here to do your job and no body is here to relieve you? And guess what? They were NOT on time. But let you be late I can guarantee they'll cancel you in a heartbeat. WOW what a difference 5 yrs makes. This place needs a staff that knows how to function. Clearly the front end is lacking!! read more

Ignore the star!! Not worth giving one because got the worse customer service ever!!! It might just be this location but the jerk I spoke with was very rude!! He made a mistake and tried to put the blame on me! Unbelievable! Simon Med needs to do better with the hiring process. Didn't get his name but he needs to get another job that doesn't require talking to people. read more

Made my MRI appointment almost 1.5 months ago at Mountain Vista location, all forms filled out, hour before appointment was given a call with news that their equipment was broken. Made new appointment which was today, over three weeks later at their Jeffrey location, just received a call less than an hour before my appointment, telling me they're making a hard stop early today which means I need to reschedule. There is no way I'd ever go back to this low rent, unprofessional operation, not sure why I allowed my physician to schedule me there in the first place. There are other diagnostic places that I normally use, will never go back to Simon Med. read more

This review is in no way representative of the medical technicians at multiple SimonMed locations. All interactions with technicians have been overly positive. The SimonMed technology services (Text, email, online chat, etc) and their billing system support are absolutely reprehensible. Once procedural orders are generated and sent to SimonMed, the 'system' begins texting you, emailing you and calling you to make an appointment even if you've already made the appointment. You can create an account online and choose communication preferences but that doesn't seem to have any effect. I deselected call-by-phone, opting only for email and text, but I continue to get phone call notifications. You get a text before your appointment with a link to 'check in' but those at the desk will tell you that is pointless. You still need to check in physically at the desk when you arrive and you need to provide a copy of your orders even if they were provided electronically prior. During my last appointment, I unexpectedly had to pay over $700 because a procedure was not covered by insurance. My doctor indicated it 'should' be covered by ins. After paying out of pocket, I only received a receipt showing amount paid with no itemized detail or explanation of services - what part was covered by insurance, etc. When I asked for the detail, the desk clerk told me I had to contact the billing dept. at their toll free number. So frustrating! When I got home, I contacted the billing dept for the detail and they said that the billing dept hasn't received the information from the SimonMed location and that will take 7-10 days! Really this should violate some sort of customer rights related to billing practices. Oh and it is painfully obvious that the call centers and chat representatives are outsourced overseas, complete with all the expected communication barriers. Bottom line: Technicians are good. Information Technology services are beyond terrible. Unacceptable really! read more

Negative 8 billion stars. Turns out the "fluid filled cyst" in my breast I went there for was stage 2 invasive ductal carcinoma. Nice work Simon med. after the terrible experience I had with their front office, turns out their other staff was incompetent too. I went less than a year later to Deset Rad and they caught it. I have been in chemo and have my mastectomy next month. If it was caught earlier I could have forgone the chemo. Thank God it's slow growing and thank God for me seeking another opinion. It saved my life not trusting Simon Med. You have been warned. read more

Simon Med is like the Walmart of diagnostics. Getting appts sounds like you're speaking with an off shore call center. Can barely understand what they're saying. They won't do scheduled xrays. I once waited 2.5hrs and walked out. They kept saying I was next and it would be "another 15 min" every time I approached the desk. I just had an ulta sound done and my doctor couldn't get the report a week later because now they're 2-3 weeks behind on writing up and posting reports. This place is really bad. I'm stuck here because my PPO stopped accepting Steinberg. If you have a choice, RUN! Choose somewhere else. read more

Had a 7am appointment got there sign says opens at 8. No one there so I left. Got home at 745 get a phone call saying if u can make it back in 10 minutes we can still do it. Well I live 25 minutes away. They said oh well we can't do it then like it was my fault. They scheduled me and 2 others at 7 and no one there. Unbelievable read more

The service was horrible last Friday and last Thursday it takes longer than five business days to receive your results of CAT scans. The receptionist was really rude when I went there to see if they're ready before my orthopedic surgeon appointment follow up. I've been going there for all my x-ray, CAT scans mammograms MRIs it once cancel my Mammogram three times and I still gave them a chance. I will not be using your services. No more read the picture I post. read more

SimonMed Imaging - Henderson - My complaint about this company - Diagnostic Imaging Near Me - Henderson, Nevada

Worst company ever! They canceled my appointment last minute with no explanation whatsoever. When I tried calling, thier representatives just put me on hold for hours just to hang up on me. I still have no explanation as to why my appointment got canceled. Worst customer service I have ever encountered. Save you time and stress by not going here. Complete trash of a company and employees. read more

I have tried online, on the phone and in person for pushing 5 hours over the past week just to get an appointment for a CT scan. In person they where rude and you could tell just really didn't care. I was told , it is not working, i cant do it, we are busy????? This was just to make an appointment. So bad, I do not trust anyone who blatantly just does not care or does not have the decency to figure something out and resorts to poor customer service and rudeness with anything to do with my health care. Dont use them bad news. read more

If I could give 0 stars, I would. My dad went in 2 times with valid appointments and was denied the imaging both times and was rescheduled. There wasn't a clear reason given to why it had to be rescheduled, and when I called the office, there were no notes on file detailing what had happened. The front desk receptionist was also baffled at why the imaging technician was rescheduling the imaging... I'm not going to name names here but whoever is in charge here needs to take a look at the imaging technician who works there and make proper changes. If you need more details, please feel free to contact me. read more

I had an incredibly disappointing experience at this place. Despite confirming my appointment not once, but twice via messages on the day of my appointment, they somehow failed to register me in their system upon my arrival. Even after presenting proof of our prior communication, they couldn't accommodate me due to scheduling another appointment at the same time. It's beyond frustrating to have my time wasted and be turned away due to their disorganization. I won't be returning and cannot recommend this place to others. And Be careful They offer a self pay cheaper than what you would have to pay with your insurance but if you have an insurance they won't let you do a self pay so if you have an insurance they don't use you cannot go at this place read more

Times for chest c ray can be long but if you have a scheduled appointment you're seen right away. Shout out to Rita for dealing with several very difficult patients that were being so rude to her. She handled it so professionally. My ultrasound tech was very thorough and pleasant to chat with. read more

Mountain VIsta location has no respect for clients or integrity. arrived for 1:45 for MRI appointment and was told they were about 20 minutes behind schedule. OK I waited 30 minutes and not called. asked again and courteous but lying clerk at desk looked at the appointment schedule on his computer and said another 15 minutes. So based on the 2 lies I was previously told I ended up waiting a full hour; then went to desk again and clerk said maybe 10 more minutes at which point the MRI tech came up to desk for another reason and said it would at least be another 30 minutes. SO THEY LIED FROM THE BEGINNING JUST TO KEEP ME THERE AND NOT LOSE BUSINESS. I left and will from this day forward only go to Steinberg Diagnostics where they are honest and considerate of their client's time--remember your clients plan their days too! read more

Well, no MRI today. SimonMed Imaging staff in Henderson are a bunch of liars. I was scheduled for 3:30, didn't get called back to change until 4:45, got into the machine and right back out, and by 5:15 I was on my way home without imaging. I arrived 30 minutes prior to my appt time, as instructed, had all of my documents already done, and was told they were running a little behind when I checked in. I asked how far behind and was told about 30 minutes. That prepared me with the understanding that I would be sitting in the lobby for about an hour. That's a long time to wait with a bad back, but I could soldier through. No big deal. While I was out there, the woman who checked me in told her coworker to call the last appt of the day and reschedule because the tech was already way behind and was frustrated. "Just tell them anything at this point." So I hear the coworker call this person and say, "our tech had an emergency and had to leave so we have to reschedule your appt." I'm pretty sure that appt was magically rescheduled for tomorrow. I'm thinking that was not proper customer service, lying to a patient in front of a room full of other patients, but I'm ready to get this MRI done. I'm tired of hurting. So I wait. 4:45 rolls around and I'm finally called back to change. I change in record time, get all nice and cozy in the machine (I'm a tad claustrophobic), and wait... and wait... and wait. No magnets moving. After what seemed like 5 minutes, I'm told that the machine froze and it has to be rebooted, which will take 30-45 minutes, but by then there won't be a tech in the office to run the imaging. My best bet is to reschedule with another office that might have an appt open. Okay, no worries, the machine has literally been running nonstop, I understand that these things can happen. So I change back into my clothes and head out to the lobby. I tell the two ladies who were scheduled after me. They get upset. Understandable. Apparently they're there to have imaging on their knees to see if they qualify for some sort of clinical trial, so they're on a time crunch to have it done before the window to be accepted closes. The tech comes out to talk to the front desk lady (who lied to the patient on the phone) and then I hear, "Michelle, we'll have to reschedule your appt, but (looking at the other two ladies) we can take you two back right now." Ummmm, I thought the machine was broken?!? Are y'all lying to ME now???? Needless to say, I rescheduled for a different location, but it won't be until NEXT Tuesday. So another week of just sitting on this pain. Chuck will be with me next week, so if they try this again at the next location, I don't think it will end well for them. DO NOT GO TO SimonMed Imaging on Mountain Vista by Ethel M. They're all a bunch of liars. And you're not guaranteed to have the service done that you went in for even if you have an appt! read more

The people here are rude. They sign contracts for clinical trials and then treat the trial patients like secondary citizens. They intentionally set up the first part of the appointment and the second part of the appointment 2 hours apart. The receptionist is rude and could care less if you have an issue. If you want terrible healthcare and service. Come to simon imitating. Otherwise I'd go somewhere wise. read more

The best place ever. Everyone was super nice and professional. Front receptionist was awesome. The one who did my ultrasound Ms. Debra was amazing. Super kind and super professional. Thanks Guys read more

Like other Simon med locations, this place got the job done. I think they need to be more sensitive to patients coming in for intimate tests and not grab or pull their breasts without asking first or at least tell us that is what you are going to do. I found the experience traumatic and with the prevalence of sexual assault in the world these days I think you all need to be more cognizant of this. Might just be another day at work for you but patients are different and with tests like this they need to be treated as such. I also found it really odd to have the ultrasound tech go back and forth between rooms to relay the doctor's words to me like some weird Wizard of Oz set up with a guy behind a curtain. Just came of creepy and I didn't feel comfortable with the experience here. On TOP of that, I was "estimated" $380 and to my surprise I would actually be paying DOUBLE that. I received an online bill a week later that didn't calculate the $380 I already paid and I was told I need to make sure to follow up on this. So it's my job to do your job? I have a receipt check your records. At the very least you can take into account what I already paid before sending me a surprise $800 bill. TO make things even worse, I was told I wasn't able to use Care Credit when I paid because it needed to be a minimum of $800 and my "estimate" was $380. So I could have used it if you had been honest form the beginning on what I would expect to pay. I would have waited to go to a place that took my insurance. This is predatory behavior. What else to expect for a for profit LLC I suppose, the epitome of what is wrong with the American healthcare system. Never coming back to Simon Med. read more

Called to schedule appointment and was scheduled within a week. Arrived and checked in and was seen on time. Front desk rep was professional and polite. Tech was friendly and efficient with instructions to retrieve a CD image from front desk. Total time 40 minutes! read more

My hubby has an apt at 1pm, we arrive at 12:55pm to Fill out forms. The man at the front desk was incredibly kind and made the check in process super simple. We filled out the forms in mins and returned them, we then realized that our apt is actually at 1:30 but for paperwork your suppose to come in 30mins earlier. My hubby has meeting at 2, we didn't plan for this delay! The front desk guy was awesome, I let him know we where in a time crunch and he got my hubby back there for imaging by 1:15pm! Thank you for a lovely experience. read more

SimonMed Imaging - Henderson - Lobby - Diagnostic Imaging Near Me - Henderson, Nevada

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Getting a mammogram is obviously not really an enjoyable experience but this place seems to find the best mammogram technicians. This is my 2nd mammogram (1st was a different location) but this place makes it at easy & comfortable as possible. Today I got a 3D one so it was a little extra photos but she said it was definitely worth it for the 3D imaging. Lesley was calm, friendly & informative. She made me feel at ease even though this is a highly uncomfortable situation. I was in and out in less than 30 minutes. Highly recommend this company. read more

They are awful. My appointment was cancelled twice. I've been trying to schedule a different appointment and can not get anyone on the phone. read more

I did all my paperwork and gave all my copies the week before my actual appointment, the receptionist made my appointment at the wrong location. I live behind the clinic a could throw a rock . I found out when I came in and had to wait 20 minutes before being able to check in . Then was told she made it at the wrong location . It was for my mammogram and my Obgyn appointment was the next day . The new receptionist told me to go to the other location if I wanted to keep the appointment . I did so that I could get my results the next day but was told they couldn't see me . SMH read more

Not sure why, but at least twice now, I am given a referral to call to schedule Xray/MRI and then ultrasound. When I call # on form to schedule an appointment (702) 436-5475, I am always left on hold. And, if/when someone does answer, they hang up the phone or transfer me to a survey line! One day, I was repeatedly hung up on when someone picked up after holding. NOTE: you can schedule your Xray/MRI/Ultrasound appointment online, which is what I resorted to do since I was unsuccessful calling. The ultrasound I needed wasn't on the form, but I chose a different box in order to get an appointment. Another issue I've had, is their MRI machine seems to be out of order often. The staff itself in the office are friendly. I prefer the other office in Henderson on Coronado Center Dr., but they do not do certain MRI's there. read more