I was referred to simonmed by my doctor for an abdomen x-ray. Everything went smoothly! Everyone was professional. I was in and out within a few minutes. They also offer MRIs and mammograms. I don't know if this is a new location or if I just never knew they were here. This location is right next to the home suites. They offer free water, which is always a plus in my book. A+ service read more

I went in for a scan and asked prior to setting the appointment if they can compare with a previous scan from Mayo. The person I spoke with checked something on the computer and said "Yes, we can do that". 8 days later I still do not have a current report that was ordered STAT. I won't go into all the phone calls I made trying to get this resolved. but I will tell you that I did not get ANYWHERE with all those calls. What a joke. Stat usually means 1-3 days, and NOW i'm being told it will take another 3 to 5 days. And getting a hold of the right person is a joke. I will never go back. NEVER. read more

They keep cancel my appointment and don't care for that... they don't know how to be a good customer service at all

Hesitant to choose this imaging service. Many poor reviews. However, I am here to say that they are wonderful. Busy. So, be kind. Be patient. Kurstyn was beyond compassionate. The two beautiful young women at the front desk were responsive and treated me like my issues mattered. Definitely a good decision! read more

I had a really good experience getting my mammogram. Scheduling was quick, the staff was friendly, and the care I received was excellent. I was in and out in under 30 minutes. It's so important to stay on top of your health and get regular checkups, and this clinic makes it easy and stress-free! read more

I was referred to SimonMed for my mammogram by the Doctors Center. Scheduling was quick and can be completed online. They had ample slots available within a week. Once the appointment is scheduled, their system automatically sends reminders and provides you their patient portal link for filling in any required details prior to your appointment. The office was easy to find and the receptionist was friendly. For my mammogram, the technician was polite and walked me through all the required steps for exam. They provided lockers to store your items if you prefer and also had a clean robe ready for me. The equipment used for the mammogram looked new and everything went smoothly. I received my results the next day. read more

They play games and put you on hold for 15 minutes then call you back instantly after you hang up and put you back on hold again to never answer when trying to schedule. Then I scheduled with their 1(800) an appointment at this Southwest location getting my first week day off in months. The girl calls me and tells me one hour prior to my appointment that I have to reschedule due to "high winds." I work in a hospital my wife works in a hospital, it's 10-20 mph wind gust today. These machines don't shut down due to high winds of well over that. They play games and don't want to make money off of a cash based product that is not covered by insurance. They should be looked into for what is really going on at this facility. read more

My anger with SimonMed is justified. Even though the alleged manager tried to downplay it. She clearly was NOT listening to the reason why I was upset. Even though my prior experience was poor (I could not call my insurance from inside NOR would they call my insurance), I still booked an annual mammogram. Last year, they had me come in for a follow up. I went in for a follow up and then they wanted me to come again in 6 months. Really? Am I being treated for something or you are just wanting to make money off of my insurance? The answer is, they get upset when they are not making money off of your insurance. I made an appointment last month. They contacted me maybe about three or four times to confirm my appointment and get me checked in. They had PLENTY OF OPPORTUNITY to let me know how enraged they were about me not coming in for yet ANOTHER follow up. Missed that sale, didn't you? I took time off that I cannot get back. I spent an hour waiting in the lobby for them to call my name. The man called my name and in a condescending way he told me that I didn't come for a follow up and they needed an order for that instead. Was my appointment cancelled? Yes, and in a subtle and snobby way. I was being nice up until that point. Once again, I was calling to speak to a supervisor. My time was wasted and this could have been prevented. I was not being verbally abusive. My voice was raised because I was upset that nobody told me anything until I lost PTO and spent gas to get there. This "supervisor" was not as nice as the two ladies that I spoke to who realized that I was angry. She said, " I don't know why you are yelling and I don't know how we can assist you." That made me lose it. I was then angry with her instead of SimonMed. I said a few choice words and hung up on her. I will NEVER come back. I wouldn't even tell my worst enemy to come here. This should be an easy process, but SimonMed makes it terrifying and miserable. Mammograms should be just as easy as any other appointment. read more

I have tried to set up an appointment for the first time and it was a nightmare!!!! 7 people could not help me, rude, nasty, people that could not understand me, or accommodate simple requests.... In 38 years in LV, they are the worst. Don't waste your time.... Terrible read more

the two people they had up at the front desk left a poor impression. They were disorganized, unfriendly, and lacked basic customer service skills. Poor communicators, blank expressions, with an air that you are bothering them. Despite that issue, I was seen quickly and the staff in the back were decent. Management should highly consider finding new front desk workers. With a 2.4 rating, clearly things aren't going well. read more

It seemed a bit discombobulated at the front desk when I checked in, but once I checked in things went smoothly and quickly. The person administering my sonogram was pleasant, personable, and explained everything in detail to my satisfaction. read more

The people who helped me in the back were very kind and attentive and nice! I'd go back for future scans. No billing issues. Smooth all the way through. Highly recommend. Thank you Simon med imaging. read more

I had a great experience. All these people who give one star, are miserable people who love complaining and are not happy individuals. The staff was nice. The lady who helped me in the back was extremely kind and attentive. The man who took my MRI scan was always very kind and helpful! I'd go back for future scans. Don't listen to these older human beings who give one star. They are unhappy in life to begin with! read more

If I could give no stars I would!! Again waited 50 minutes and then was told they can't find the order for the ultrasound....how could I schedule it and wait 50 minutes to tell me this!!! DON'T go here.... Receptionists rude! My time is precious too.... read more

I arrived for my appointment 15 minutes early, as requested. I was greeted by front desk staff as soon as I opened the door. They were very friendly and welcoming. I waited less than 5 minutes to be called back by my ultrasound technician, Laura. She was amazing in every way! My appointment was scheduled for 2:45 and I was out the door by 2:45. Could not have had a better experience! read more

Made an appointment here 6 wks ago. Never got a text or an email concerning the appointment.Went in office was told I had to be there 90 min early. Was never informed of this.Pretty unprofessional ,had to reschedule to another place. read more

AGENTS/REPRESENTATIVES Unable to get ahold of anyone at this location. On the phone all day just to get ahold of anyone!!! Get transferred but get a busy signal and phone call gets disconnected!! You need a better way to get ahold of this location! This is sooo annoying!!! Spoke to Kai representative on the phone 10/22/25 stated Lupe doesn't work at this location. ( she coordinated my appointment/transportation for me at this location) That someone will contact me by the end of the day...Stated her manager/supervisor Ivan not in today will leave message to contact me... read more

The ladies up front were nice, but the x-ray tech was rude. He didn't help my grandma up to where she needed to be or explain things to us. He would respond with an attitude. When we finished, we said thank you but he didn't reply to us or redirect us to where we needed to go. Very disappointing. read more

My experience appears to not follow others poor Yelp ratings for SimonMed Imaging - Southwest. I suppose before making this appointment, I too had only been use to Stienberg Diagnostic or Southwest Medical for imaging, so I was thinking this must be some third rate imaging facility. I was wrong, it just occupies a smaller share of the market, but the experience was equally as good as prior scans I have had across the valley in the past at other facilities. Easy on the phone to schedule the appointment. Reasonable cash pay option for an MRI. Kelsey in the reception area upon arrival to my appointment was efficient, friendly, easily multi-tasking, yet providing genuine customer care. At 9am on a Monday, the lobby was not busy at all. Was seen on schedule, techs in back were clear and concise with directives and concerns regarding my imaging. There was no sugar coating and they just got to it, so no complaints by me. I was in and out in what I thought was a reasonable amount of time. They were not able to provided a copy of the report and disc of scan to me when I left due to technical problems on their end. But Kelsey was easily reachable via e-mail the next day and I was able to swing and pick up my report. Not a problem in my eyes. read more

I am a physician who ordered a test for a patient in preparation for surgery. Despite specific written instructions, the technician did an incomplete test. I tried to contact Simon Med and spent over two hours on the phone with 5 phone calls- two promises to call back, three 20 minute holds with disconnections. The problem was never resolved and patient's surgery will need to be cancelled. read more

Absolutely dishonest and untrustworthy billing department!!!!! Again....i will warn you of the fraud that goes on with payment here. On 7/25/2022 I had imaging done. I paid at the location and then about a month after was sent notice I had a late bill. I am very responsible when it comes to paying my bills. This was the first late notice that I had received. I called immediately and paid it over the phone as I didn't want anything to go to Bill collections. So my procedure that cost me 400+ ended up costing me 800+ because of the double bill. I battled with their finance department over and over and over and over and over. I was always told they're still reviewing it. At some point, they sent me $100. I assume this was just to try to get me to quit pursuing the full 425 double payment that I had made. So again I called again and again, only to constantly be put off. I faxed and emailed document after document of the payment that I had paid in full and still somebody still had all of this under review. After over a year of calling on this every single week, 2 to 3 times a week I finally gave up. So they literally stole $325 from me with no answer for it. It's such a shame that the billing department is so dirty and dishonest. All of the technicians that I dealt with at this location were always incredible and super friendly. Be careful with this company. If they tell you a quote from your insurance or anything like that make sure you get a good faith quote from them as well in writing. I also would suggest not to pay anything unless you talk to your insurance first. If the billing gets your money , they will not return it if they made a mistake. read more

Great service since my first interaction with them. Fast, efficient and knowledgeable. Thank you

Good overall experience. I was referred here by my urologist for a scan. It was easy to get an appt. The office was efficient with a nice waiting room. (It was busy, but the wait was reasonable.) The personnel for doing the scan were helpful and professional. I am a vet and my payment was done thru Tri West. Easily processed. read more

Save yourself the headache and take your imaging needs elsewhere. This company has an extremely poor ran phone system I've been sent to a blank line or have been hung up on at least 30 times. Their customer service horrible impossible to get someone who can help. They also charge upfront for services and in my experience requiring the incorrect amount. I was charged over $400 for an ultrasound which according the the processed EOB should have been fully covered, now i'm left dealing their incompetent customer service and billing department. Their billing is suspicious so please check with your insurance on all past claims! Office staff and techs were pleasant but wait time was long. read more

The only good thing about my imaging done was the actual technician. I call to make an appointment and I book for Thursday 9:30am. I cannot do another time because of childcare for my kids. The Tuesday before in the middle of the night my appointment was changed to 9am. They did not call to confirm the change. Then the Wednesday before, i call around 9am to talk to someone and the guy states that the scheduler does that all the time so they can rearrange appointments. So I asked to change my time back to 9:30 and when we hang up I got a confirmation that my appointment was at 9:15. Around 2pm on Wednesday (the day before the test) they call me asking to move my appointment to 8:30. I stated that I am unable to do that because I have kids and that's why I had scheduled my appointment at 9:30am. She starts getting rude and asked twice "are you sure you can't move times". I am unable to find a managers contact information for them but will be calling on Monday read more

SimonMed Imaging - Southwest - Diagnostic Imaging Near Me - Las Vegas, Nevada

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I was attend to by Enoch Parker for a procedure! Really good bedside manner and well spoken. I am thankful for staff with his personal qualities. This visit was one that I had trouble with. I had a personal medical issue that prevented me from continuing the MRI. I communicated that with Enoch and he was able to assist me with rescheduling and setting up another appointment and accommodate me with a related location. When you think of great medical personnel, one most often thinks of a professional such as Enoch. I hope that this employer values his work ethic and keeps him around. He truly is one of a kind. read more

Yup they do accepts walk ins for xray but took a week or more to get the result. SDMI don't accepts walk in anymore more but you'll get the result of any kind of imaging ASAP If youre in severe pain and waiting to be cleared for operation I recommend going to SDMI rataher than waiting for a week or more by going to SMI. read more

In and out in a flash. Staff was nice. They said I went to the wrong location, but had room in their schedule to take me anyway. Thankful I didn't have to reschedule for another day. read more

SimonMed Imaging - Southwest - Easy to get to, easy to find! - Diagnostic Imaging Near Me - Las Vegas, Nevada

The girls at the front care more about gossiping than doing their jobs. I waited an hour and then asked how much longer it was going to be. The girl called back to the tech and started giggling - oops! She forgot to tell them I was waiting. No apologies, just starts laughing. Meanwhile, she and her coworker up front regaled the whole waiting room with a live reading of dramatic texts from their friend group. I also know what they're having for lunch and what their plans are for tonight since they made them on the phone while patients waited for help. They left me sitting there in a full torso brace in pain twice as long as I needed to instead of paying attention to what they're supposed to be doing. So unprofessional. The only reasoning I gave any stars is because the techs here are always very nice and that's so appreciated. read more

When you struggle to make an appointment for a medical test and they reschedule you and reschedule you. It's my day off and I don't have hours to wait. It's unfortunate that medical clinics feel they have the right to totally disrespect your time. read more

I had the opportunity to visit Simon Medical imaging twice in the past week. The first time leaving after 1/2 hour of waiting as I was told they were unable to get the imaging and reports from another facility. So I returned a second time with the requested items only to wait an hour and 15 minutes while they attempted to do their job, however unsuccessfully. Only after the second time of me checking on when I might be seen did they inform me they were having trouble undertstanding my reports/images. The staff couldn't tell me when I might be seen as no one was competent enough to read images which is concerning given that is their specialty. I would not recommend this facility as they do not value your time and cannot offer reliable care for the exact services they supposedly provide. read more

I had a MRI scan done at this facility. I was on time, and so were they. The people were extremely polite and professional. Results were emailed to me in 48 hours, as requested. I checked the reviews before I went, and was a little worried. I paid cash, so not sure how well they deal with insurance. All I can say is that things went smooth, and everyone was very polite and accommodating. I did a follow up to someone photo, as we can see the lid of the basket where you toss your gown is now closed. Not sure why the other review left that picture other than to show they were too lazy to close a hamper lid. read more

SimonMed Imaging - Southwest - Diagnostic Imaging Near Me - Las Vegas, Nevada

They have texted rescheduled appointments 3 times... do not use them, they will change without your ok, even changed me to a different location. Don't waste your time read more

A little bit of a wait & quite the "In & out burger" of imaging labs. However, they got the job done and were nice to boot !!

A simple hand x-ray and when finished said it would take 5 days before the report would be ready! In what world is that acceptable for an xray for pain. Oftentimes fractures require treatment immediately. Going to Simon Med is an absolute no for me in the future. If you cannot provide same day reports, then they should shut their doors. read more

I've had numerous tests done here. NO issues on the 3 trips I made here. Everybody was nice and friendly. I too was used to using Steinberg. Glad there's competition now. MY only complaint can't be fixed. The MRI machines are obnoxiously loud. LOL But that is not a Simon Med issue. read more

I am so annoyed right now. I made an appt for something covered by my insurance but was called and told my insurance company was closed the day of my test so they couldn't get approval and they said if I go ahead and pay they would call the next day and get the approval and refund my money. I asked 3 times about this procedure including before I made the payment and they told me if I don't hear from them in 3 or 4 days call back and remind them. When I called back they told me to submit a claim with my insurance company and handle it myself. Really!! They said they would send me something to submit. I didn't want to have to do all of this craziness. People will tell you anything to get your money! Be aware. read more

If I can give you ZERO STARS, I WOULD! First off, I usually LOVE Simon Med and have NEVER had any issues what so ever until today. First off, I am VERY claustrophobic. My doctor wanted me to get an MRI of my neck. I was contacted by Simon Med and I told them that I usually go to the one on Craig Road. They said no problem and we can set that up. I asked what type of machine it was and was it the one I usually sit up in and then slide back into the machine? They said yes that's the machine they will use. I said great, let's set it up. I set up the appointment and then a day later I get a call from them stating that the machine they need to use is in the southwest location. I said no problem and then AGAIN I ASKED "IS IT THE SAME SIT DOWN MACHINE LIKE NORTH LAS VEGAS? THEY SAID YES!" I thought ok great no problem. I got there at 3:35 PM for a 4:00 PM appointment. It's now 4:25 PM and still no MRI. I also asked them to see the maching first before dishing out the payment. They finally take me back there and guess what? IT'S A DIFFERENT MACHINE that would make me feel claustrophobic! You cannot make this stuff up. People here are either liars or morons. I have not figured out which ones they are at this point. Unreal. I wasted an hour of my day and my time. Horrible place, I cannot recommend them! read more

Called in advance to ask how long the wait would be and they stated about 45 minutes. Ended up waiting 3 hours long. Please be transparent and honest with how long your wait time is. read more

Not a place I would recommend. Hope to never have to go back. Gal at the reception area was pleasant. read more