Adrian S. At the Verizon Store on Orange was super helpful and efficient. He buying my son a phone…read morea breeze and put me at ease with getting a teenager a phone. My upgrade transferred seamlessly and quickly.

waited forty minutes to get help girl there had no urgency and didn't check up on me. There was…read moreonly one customer. had to leave to go to another Verizon after wasting my time waiting.

service was quick! replaced my iphone 11 screen - even offered to order me a brand new iphone 13…read morefor the same price. didn't want me to waste cash on a new screen if i could have a better phone. i'm addicted to my old timey 11 though. she was nice, informative, helpful, quick, and did a fantastic job. i can now use my phone without fear of slicing my index finger. 10/10

In-N-Out quickly. Nice part of Yucaipa where you can walk around while you wait get, a coffee…read more nice lady too

I cannot recommend this store more than to say if you want the BEST customer service, you need to…read morehead here! Seek out Isrrael because he has to be one of the nicest, most helpful people I have come across in customer service, or any other service, in a very long time. I had gone to the store in Beaumont to upgrade my Samsung because it was time and my screen had cracked. The service out there was not helpful at all. After spending about 15 minutes with them, all they could say was that they didn't have any of the 21s in stock. They could have saved me time and said that from the beginning. They didn't offer to check other stores, just that they could order it and get it in November. I proceeded to call the store in Yucaipa and at Citrus Plaza to be told they didn't have them either. I finally called the Victra store and was lucky enough to get Izzy. He let me know they did not have that phone in syock, but recommended the 20 for a few reasons and they had it in stock. He out it on hold for me and we headed down. He was super helpful getting it all set up; they were issues going from 4G to 5G, but I didn't have to deal with it. He made sure to tell me about the different offers I could get and helped me get the lowest increase to my bill. Not only did I get a new Samsung 20 FE 5G, but I got a Galaxy Tab A7 as well. To make it an even better experience, he was able to help my husband out. He's been looking for the 1Phone 13 Max Pro with no success. Izzy called around, did some other searching, and my husband walked out with that new phone and an iPad for $4 more a month! Omar was a super help in getting him all set up and his stuff transferred. These two gentlemen made a what started as a stressful experience, not so. Izzy is assistant manager, but acts much like an owner in the time and patience he put into what he does. Just amazing!

No star for this store. Customer service terrible. I was waiting for 40 minutes standing. The…read moreperson was busy helping other customers. I ask the employee.I only hear for a pickup order. Employee didn't give me a good answer. This employee told me I needed to wait in line. This store need have more people for customers service. Management need to improve on this situation. It's very upsetting.

Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

Called Samsung to see if they would warranty my Samsung galaxy ring which has a battery issue…read more Samsung said that I needed to go to an authorized repair shop, which is uBreakifix and sent me the nearest location. I called the store to confirm that I needed to go in and explain the situation to the store employee at uBreakifix. I was very detailed on what I was talking about because I am a tech guy, and I know that smart rings cannot be repaired. They cannot be opened. The employee told me to come into the store, put Asurion insurance on it, and in 35 days call in and claim the warranty. That's what I was told to do. I came into the store today and spoke with the manager. The manager has no idea what I'm talking about. I asked to speak to the employee who told me this. The manager tried to claim the employee was new. I know for a fact that that's not a new employee if they know that insurance technique. The employee said he thought I was talking about a Ring doorbell camera, not a Samsung Galaxy Ring, when I specifically told him it was a Samsung Galaxy Ring and that Samsung told me to call them. I don't see how he could have gotten confused about what we were discussing when I was very detailed again, because I know that you can't fix a smart Ring. Samsung wants me to go there in order for them to diagnose what I already know, which is the battery is defective. The employee continues to lie to me in front of his manager about the conversation. Prior to the manager letting the employee talk to me he took him to the back which I can only assume to say there was a misunderstanding... I turned and looked at the manager and said, "This is the kind of employee you are hiring. I don't want to do any business here," and I left. Will never go to this business again. I used to run a repair shop like this with a close friend of mine many years ago and never did I lie about something I said over the phone or claim miscommunication... Update: Guess I should have read all the 1 star reviews before wasting my time we these guys..

I needed assistance in setting up my replacement telephone. Anthony and Daniel were extremely…read morehelpful. They are both knowledgeable, and very customer focused. I would definitely recommend this business!