I came into the spectrum store today and Oscar helped me out. He assisted me with returning…read moreequipment and after reviewing my account, he said that he can save me money with the same plan that I currently have. He saved me almost $100 a month. Oscar is the absolute man! Give this guy a raise!

Spent days on the phone with customer service, which promised a $60.00 internet and wifi, was…read moretransferred to a female "supervisor" who tried to admonish me for being 3 days different on the date I recalled cancelling, then said she would not offer any reduction. Such an inferiority complex, ugly and condescending, as if a customer seeking internet & wifi service was battling in a child custody case. What a moron "supervisor" getting her jollies on being a Karen. Horrible customer service and ego with an inferiority complex. It's just the Internet and Wifi, lady. You shouldn't be in "customer service."

AT&T Sucks! Especially this store!…read more Their service is spotty, their sales reps lie & their upper management is useless! Do not trust these crooks! I was a 30 year customer but will be switching soon because of the lies from their sales reps & upper management who just claims they can't do anything!

The one lady who worked here was so rude and gave me attitude when I asked if we are supposed to…read moreput our name on a list or how do we check in Just a question lady So many people were waiting and she said nothing I'll take my business elsewhere like Verizon thanku very much

Antoine at Fix Hub is the only person I trust with our iPhones. This was my third time coming to…read morehim for repairs, and once again he took care of my daughter's iPhone 11 Pro screen perfectly. He's always been honest, reliable, and very reasonable with his prices, which is why I keep coming back. This was also my first time visiting his new location in Rancho Cucamonga, and it's great -- big, clean, and safe. He still offers mobile repair, but I wanted to check out the new shop, and it did not disappoint. Thank you, Antoine, for always taking care of us. Highly recommended.

Antuan is the best! Such a nice guy and truly takes the time to listen, answer questions, and solve…read moreproblems. He doesn't upsell and does a great job! He drove to me and helped me with my issue. Great value and would absolutely recommend him to all my friends and family and will absolutely go back to him for business

Only one customer in the entire store. Still sat and waited 24 minutes and nobody ever helped us…read more They signed us in but there was a point where it was just me and the other customer in the store. No employees anywhere to be found. Lousy customer service.

Exceptional customer service from start to finish! Carlos was the first person who helped us, and…read morehe made the entire sales process smooth and stress-free. He really took the time to look out for us by explaining everything clearly and making sure we chose the best plan options for our needs. We ended up having to order our phone, and the experience was great right from the beginning thanks to him. When our phone arrived, we came back in and were greeted by Joseph, who was just as exceptional. There was a line of customers ahead of us, and he made sure to let us know right away that there would be about a 30-minute wait, which we really appreciated. The poor guy was running back and forth like Speedy Gonzalez, helping everyone as efficiently as possible! Despite how busy it was, when it was finally our turn, he never rushed us. He took his time, helped us pick up our phone, finalized the finances, and made sure everything was taken care of before sending us on our way. Overall, an amazing experience and truly great customer service from both Carlos and Joseph. Highly recommend!

I had a great experience with iPhix. My laptop screen was completely damaged and needed to be…read morereplaced, and they fixed it quickly and professionally. The new screen looks perfect--just like a brand new laptop. The staff was knowledgeable, honest, and kept me updated throughout the process, which I really appreciated. What impressed me even more is that they don't just work on laptops--they also repair phones and other devices. It's nice to know there's a reliable place that can handle multiple types of repairs. If you need a screen replacement or any type of phone or laptop repair, I definitely recommend iPhix. Great service, fair pricing, and fast turnaround. I'll definitely be coming back if I ever need another repair!

Called to get a price for an iPhone 14 Pro Max battery replacement, and the guy I spoke with was…read moresuper helpful. He gave me a quote, set up an appointment, and told me it would take about 20 minutes. When I got to the store, the same guy helped me again--great customer service. The battery replacement was done in the time promised, and he also took care of an issue I was having with my charging port. I'd definitely recommend this business.

Thank you Jay, Pablo and Alisha for all your help! Great group of team members, very organized and…read morealerted guests of wait time, polite and respectful to everyone.

Went early enough to make sure I received my swag. There was an employee there ready to hand out…read morethe tumblers, so I was in and out. I've found my new T-Mobile, "go to" store!

I would like to recognize Siman R. and his protégée Dom L. at the T-Mobile location in Ontario…read moreMills for delivering what has become increasingly rare today--authentic, professional, and customer-focused service. From the moment I walked in, Siman and Dom took the time to understand my needs, explain my options clearly, and help me upgrade my phones without any pressure or sales gimmicks. There was no bull, no unnecessary upselling, and no attempt to steer me toward products or services I didn't need. Instead, they focused on creating a true win-win experience. Their product knowledge was exceptional, and they helped me maximize the value of my upgrade by ensuring I benefited from promotions that included an Android smartwatch and a Harman Kardon portable Bluetooth speaker. More importantly, they patiently answered every question and made sure I fully understood my options before making any decisions. What stood out most was their professionalism, honesty, and genuine commitment to customer satisfaction. Siman clearly leads by example, and Dom is developing into an outstanding representative under his mentorship. Together, they represent the kind of team that builds long-term customer loyalty and trust. As a customer, I left feeling respected, informed, and confident that I had received the best possible service. That is not something I say lightly. If you're a T-Mobile customer looking for a seamless, straightforward, and genuinely enjoyable experience, I highly recommend seeking out Siman R. and Dom L. at the Ontario Mills T-Mobile store. They have earned my highest recommendation and a well-deserved five-star rating. Outstanding job, gentlemen. Thank you for proving that exceptional customer service is still alive and well. MSgt Charles Navarro, Jr. USAF (Retired) Rancho Cucamonga, California

Went in to get assistance transferring my mom's cell phone number after her husband of 65 years…read morepassed away. Briana M greeted us warmly as soon as we walked in. She was helpful and attentive to my mother. She was able to address Mom's problem quickly, but we never felt rushed. In fact, as we were leaving, she offered her condolences and I could sense the sincerity. She made what could have been a very difficult conversation pleasant and kind.

Josh gave us excellent service. He didnt care that we are old, he didn't dismiss us like the…read morestore in Temecula. We would absolutely come back here. All of the Apple associates were friendly and hard working. The current store is in a temporary location so the store is very small and they only let a few people in the store at a time, which was okay. We didn't wait long and it was a Saturday.

Temporary store is now open. As a FYI since it's in an old Athleta and children's place store, be…read moreprepared to line up in three different lines to get inside, they are controlling store capacity like COVID-era styled mini Apple Store pickup stands. The temporary store in the small Athleta store is currently in a pickup window format. There are no small tables inside, and the demo devices are placed on accessory shelves. The store is a fourth of the size of the original store. Since it's located in a clothing store area, I knew it would be quite small. You have to line up in three different places: one for checking out items, one for the Genius Bar, and one for purchasing items outside. This setup will remain in place until September. Fortunately, they will be in the original store and complete renovation for the iPhone 18 Pro launch event there, as the situation could become extremely chaotic to manage. It's similar to the COVID lockdown-style Apple pickup windows, but you can still browse items inside. The service remains the same; manager Christina and Tim the specialist are still there and they are superstars. Only thing is that since the temporary store doesn't have any tables, prepare to bring Apple gift cards and your Apple Pay cards on your iPhone! The store doesn't have the tables due to lack of space and their registers are unavailable until they reopen at the permanent location in September.