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    Simple Smart Design

    1.0 (1 review)
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    Services - Simple Smart Design

    Security system repair

    Security monitoring services

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    5 years ago

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    BAT Security Services

    BAT Security Services

    4.0
    (4 reviews)

    I highly recommend the entire Bat Security team. Tristan was my installer. Excellent job. They…read moreclean up after themselves super professional you couldn't ask for better. The office staff is also superior. Highly recommended.

    If you trust bat security in Waxahachie listen up. Yesterday…read morewe had a house fire, I was in the shower when the alarms went off and immediately grabbed a towel and rushed out of my room to find the credenza engulfed in huge flames heading strait up to my children's rooms. I grabbed the fire extinguisher and started fighting the fire in my towel while screaming for my husband. I put out the fire and ran to my room to find my phone. I had two missed calls 4 minutes apart from bat over the course of 13 minutes. I called them back and told them that I had put out the fire and when would fire rescue be here. He had me give him my passcode then told me no worries they weren't dispatched have a good day. 8am sharp this morning I called bat security and asked the very sweet and kind front desk lady to get me a supervisor. I was transferred to Kyle the co owner. I explained to him the situation. He said he had no knowledge of this and this was the first he was hearing of it and asked me to give him a few minutes to investigate and call back, I told him to call my husband and to then arrange a time to come and get his gear out of my house because we were done. His tone then changed and he gruffly said he would look into it and call us back. He then called my husband a few moments later and said that they responded to the alarm and called my cell within four minutes, stating "that's a pretty reasonable call back time" my husband then tried to go to explain that the 2 calls were not the issue, the issue was 2 calls were made for an active fire alarm where no one answered and the fire department was never notified nor dispatched (I double checked this) As my husband was trying to explain this to Kyle, he was interrupted over and over to the point that he said "will you please stop interrupting me and let me finish" He then tried to go back to speaking and Kyle cut him off again. At that point my calm and cool husband had had it and said "if you cut me off one more time I am hanging up." Kyle's reply "pfft, go ahead, hang up!" ........ the owner people. So my husband did, he hung up. He then called back to speak to the front desk lady and asked what we needed to do to cancel and she said a letter was necessary which he then wrote and emailed over. We have been loyal customers to Bat security going on 6 years, the highest package they had, over $100 a month, never late on a payment EVER and trusted them with the safety and security of our home even when they ignored our repeated requests to fix our malfunctioning cameras. This is how we were treated after our home was on fire and they neglected the call for help from my monitored system. If you use Bat security head my warning and do not trust them with the safety of your home and family. The level of disrespect and carelessness on the part of the owner Kyle is beyond words. I am aghast.

    Britni's Team Keeping Ellis County Clean

    Britni's Team Keeping Ellis County Clean

    5.0
    (1 review)

    Britni's Team did a wonderful job the first visit, with a Great Deep Clean. I am now on their…read moreschedule for once a month. I had the same cleaning lady for 10 years and something came up where I had to search for a new one. It took me almost 6 months to find Britni and her team. Its hard for me to interview house cleaners with my schedule. Britni was very accommadating and told me everything upfront. I also have many pets, which is a big factor for me hiring someone, but she was great about it all. I would highly recommend them. Thank You to Britni and her Team!

    From the owner: Our specialty is extensive, above and beyond the average house keepers, cleaning service! We spot…read moretreat walls, climb on ladders to make sure we cover your home from ceiling to floor, do blinds & windows, can make any glass showers look brand new, we aim to please & are known for doing so! We are our own biggest competitors and do everything in our power to get your home back to where it should be! We have lots of references from happy customers who have turned into our closest friends and some even family! We love what we do, and it shows in our compassion for our clients and their homes! Please feel free to give us a call and set up your free in-home quote with us and join in on all the fuss about Britni's Team Keeping Ellis County Clean, we'd love to have you on our schedule and help you regain control of your home, and take the burden of the time that takes off your shoulders! We look forward to meeting you!! Thank you, Britni Battersby 214.240.3769

    Simple Smart Design - securitysystems - Updated July 2026

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