I am a Toyota guy and I always take my cars here- have been for nearly 8 years. They have great…read moreservice, communication, prices are reasonable and I have never had an issue where they were incorrect in assessment or didn't fix something right the first time. Good mechanics that you can trust!

These folks are great! Courteous, knowledgeable, and honest. They always give you a specific price…read moreupfront and there are never any surprises. They keep you informed and they always live up to their promises. I've been bringing my car here for almost 10 years and my dad used them for many years too.

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

Excellent service and information given from the very first consultation all the way through until…read moreservice completed.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

2nd time coming here for car inspection! They do get busy, but they always manage to get me in on a…read morepretty short notice. I'm super happy with how fast they work through inspections! Paid the standard $20 and waddled myself out in about 30 minutes :D

They did a great job with servicing my car. They were very truthful about what I needed and only…read morewhat I needed. Did not try to perform extra services or have extra items installed I ordered to get more. Very happy with the costs and overall experience.

I just called this Auto Mechanic to get some general information about warranty whether it's worth…read moreit and how hard is it to deal with the car warranty insurance company and the actual mechanic because that's where the truth is with the mechanic. Jason the owner was gracious enough to spend a good amount of time with me explaining to me how these warranty companies work and what to look for and what to ask and he gave me a few recommendations. You know it's really nice of him to take the time out of his day to give me all these tips and I'm not even a customer. Just goes to show that this place is really a genuine place to go because they don't have your business and they're treating me this good. he also mentioned whenever you get a used car always come in and get an overall check which is $89. This way you get an out side true review of the car you are buying not just what the dealer is telling you. I never thought about doing that but I can see where the value would be totally with it. Thank you Jason you really gave me a lot of good tips and I really do appreciate it. I'm looking forward to using your services in the future. Sorry if my writing is bad I don't do reviews but I just had to give this to you because you were so kind and honest. Aloha Jennifer

They advertise treating customers as family, not true! Just got ripped off! A $20 inspection costs…read morealmost $60 with no phone call to me to ok the additional charges! Just a $60 surprise at pickup! Not a good way to get repeat business or new customers!

I called about getting my car inspected and was told to be there right at 7:30 AM. I arrived five…read moreminutes early. There were two people also in line. I only needed a state inspection. They had my car for almost 11 hours and never touched it. They never called me with an update. I called several times and the technician was short tempered and unhelpful. In the end, I had to pick up my car without the service being completed or the car being touched at all. We will not return.

This shop has became my go-to since moving to Richmond, they always get me straight…read more Every time I've been they do an amazing job, and have also SAVED ME MONEY by letting me know when they've overestimated the cost and/or a service doesn't need to be done yet. Everyone is so kind

Torque Tube, radiator, precision repair I've owned many…read morevehicles over the years but never had the need to bring one to this shop--not because they weren't capable, but because none of my cars required the kind of high-skill work they specialize in. That changed when I picked up a very fast 2015 Corvette with the all-too-common torque tube issue. I'll admit, I was a little nervous at first. I've heard too many horror stories from other Corvette owners about shops botching this repair. But after doing my research, I felt confident bringing it here. They regularly work on high-end sports and luxury cars, and they were upfront and honest about timelines, parts ordering, and what to expect with the repair. The result? Absolutely spectacular. The mechanic--Dave, I believe--did an incredible job. Everything was handled with precision and professionalism. I 100% recommend this shop to anyone who owns a high-performance vehicle and or any car fior that matter, if you want to be treated right bring your vehicle ro EuroTune!

I brought my car here to be serviced. There was nothing major wrong with my car, there were no…read morelights lit up on the dashboard at all. I only brought it in to find out more about the heat sensor (for my heated seats) and front bumper parking assistant (the front camera). After the diagnostic was done, I decided not to have the repairs done because of pricing. I informed EuroTune of my decision not to move forward and came to pick my car up the next day. Upon starting the car, I noticed the check engine light and other lights indicating faults were lit up on the dashboard. These lights were never on before bringing it in. When I brought this to their attention, they told me that they were going to fix the issue. They said it was because their mechanic had a lot of things open for the diagnostic check and may not have put everything back correctly. However, later that evening, I received a text saying they looked through a camera scope through the radiator cover and noticed that a rodent chewed through the wiring. I called and spoke to Jennifer and explained that my car is garage kept and I have regular pest inspections at my home so there was no way there was rodent damage prior to me bringing it in. That's when Jennifer explained that it may have happened at their facility while parked in the lot, however there was nothing they could do at that point without me paying for further service. At this point I do not trust this mechanic shop and regret going to EuroTune and would advise anyone to not bring their vehicles here for anything. I feel I was scammed.

These guys always treat me so well. As a single father of two young kids, I have a very tight…read morewindow between when they are in school and when I have to pick them up. Every time I'm here they treat me like family and are really understanding. Packed an oil change, inspection, breaks, rotors, and engine thermostat, and even my dang key fob battery into a single visit and still got me rolling before I needed to pick my boys up. There's no way any other shop would have gotten this done for this cheap, this quickly.

I've used Buddy South Auto Parts and you could not find a more trustworthy group of people. Scott…read moreexplains everything about what needs to be fixed and it's done with quick service. I would never take my car anywhere else because I trust them 100%. Glenna C