I'm not very familiar with how pest control normally works, but I wasn't particularly impressed…read morewith our service (please enlighten me if what we saw was the norm). We'd been having a problem with mud daubers coming into our house, so I requested them come and see if they can find where they're potentially coming from. Our technician (I think his name was Trey, I'm horrible with names) came in, sprayed the basewall of the house, and didn't really say much about the issue. Afterwards he worked on the outside of the house, but I can at the very least tell that he missed a nest that I specifically told him about, and left without saying a word. (again, was expecting him to come in and give the run down of what he did / found, contacted cs and they left a note for the next technician to do this before leaving) We'll see if the issue still persists and probably call for a follow up if it does. At the very least customer service is quick and helpful with their response, and I'll update this review if the problem does not persist *update: They responded to our review with a follow up regarding the services provided. I received a call from Mike explaining what happened, and got a lesson in pests which was nice because googling was not as helpful as it could be. Trey came back and this time was more thorough with explaining to us what was going on, so pretty much my complaints were addressed.

Very responsive to questions and on time for every appointment. If need a retreat they are quick to…read moreconfirm and their customer portal is easy to use.

Tira is amazing. I appreciate his willingness to explain some of the ins and outs of different…read moretreatments and how safe they are for my pets. The extra time was greatly appreciated.

we have had rats... WOW... when Eugene Phillips came out we learned so very much as he possesses…read moreintegrity and good knowledge base of these nast rodents... we are saving now to use you all ASAP... This inspector is a cut above the rest and raises the bar of servicing bugs, rodents, termites, so forth. See you soon ALL BECAUSE OF EUGENE!! Kept his card to give to friends and neighbors...thank you and Bless you for this quote and inspection of our home

Great communication and follow-up…read more They came out, explained everything, sprayed and thankfully I see very little. What is do see, they are dead...YES!

The techs were fine and the service was fine. I paid extra to get extra treatments that were…read moreimportant to me (they didn't work). My real issue is the pestering to confirm appointments. As an adult, I keep track of my appointments and dont want to be infantilized. If you don't confirm an appointment by the time they want, they will cancel your slot and make you an 'anytime appointment'. I understand needing a schedule, but I really dont like threats. Additionally, they just didn't show up for an appointment they pestered me about and when i contacted them at 6pm, i got an 'oopsie' reply from a third party person who said i'd be contacted by the office. That was several months ago so.... All in all I just didn't appreciate how I was treated.

Truly Nolen takes pride in being a customer satisfaction oriented company. I called several…read morecompanies to inspect our home and Truly Nolen had the most attentive inspectors and best personalized solution for us. Their price was the most reasonable for all comparable solutions. I heard scraping noises in the walls and ceiling. Evidence in the attic showed rat droppings and possible snake intrusion. They offered a solution that was a combination of sealing the holes in the attic and setting traps. After the initial week, they caught a huge rat. Some then (3 weeks later) no more pest issues!

I'm going to keep this short and sweet…read more This company lied, was rude, and did a bad job.. I will quote what another rodent control company said about the job they did. "The company that did this work doesn't know what they are doing. I am being polite when I say it like this..." I called another pest control company because it was clear that truly Nolen was incompetent they didn't even screw in one of the garage gaps. They just tucked it behind a loose piece of the garage and it obviously fell down later. I can imagine the other work they did I can't as easily see. Buyer beware of Truly Nolen Branch 036.

Erik arrived 10 minutes early, walked through the process and explained their services in plain…read morelanguage. We're super happy with the services rendered -- ant, hornet's nests, rat control -- and signed up for an annual contract right away. An absolute AAA service and superb professionalism.

We contacted this company for fleas in our home. It was the most unprofessional service we have…read moreever experienced. Erik argued with me constantly, telling me what I was seeing wasn't fleas(we had two types of fleas in our home--sticktight fleas and fleas from a wild bird nest our dogs had gotten into). When I asked him why I was still seeing fleas after he treated, he informed me by law he wasn't allowed to come back out and treat for 2 weeks. We eventually called someone else out(after our flea problem had gotten much worse), who informed us whatever he sprayed in our home wasn't even the right stuff for fleas, and the two week thing was a lie. So between the gaslighting me, awful service, and the tension he caused between me and my spouse I would not recommend using this company. The new guy I had come out told us we were the second customer he had gotten from this company that week for awful service, if that tells you anything. As for value, it was a complete waste of money, and I have no idea what this guy even sprayed in my home. Steer clear of this company!

Wow! Pestmaster's technicians were able to successfully remove a large yellow jacket nest from our…read morefront raised flower bed. Great price and great service!

From the owner: Founded in 1979, Pestmaster® has decades of experience in the pest control industry, and that…read moreexperience reflects in the high-quality pest management and exterminator services that we provide in Plano and McKinney, TX. We are a leader in the pest control industry and an authority on Integrated Pest Management (IPM). Not only do we pride ourselves on high-quality services, but we also make customer satisfaction a top priority. We offer a variety of pest control services, including ant control, bee removal, mosquito control, termite inspection and control, bed bug extermination, and more.

UPDATE: Kendall visited my home and he was awesome! He explained everything he was doing and made…read moreme feel very comfortable and reassured. Very pleased! Thank you! Very responsive and clear communication. Quickly quoted and scheduled treatment. Highly recommend.

We have been a customer for about 3 years and are very pleased with our service. Daniel is great…read more He always takes the time to explain what he is about to spray and how much time it will take to dry. Thank you!

This company is outstanding. Super prompt with communication, super helpful & accommodating. Joe…read morecame out the next day and assessed my situation and had someone back out there the same day to fix it. I didn't feel like he was taking advantage of me and was genuinely helpful, professional, and reasonably priced. I highly recommend this company for your pest needs.

One of the nicest individuals me and my wife have met. Cleared our attic of rats and done at an…read moreaffordable price