Can't say anything about Romeo Ahmad. I'm blown away with this guys service. I have been looking at…read morecars for past couple of weeks and am ready to buy a vehicle this week. Wow ! So impressed and he is truly so humble. No words... Go see him- You'd be glad you did. He is a Sales Manager and what I can't seem to understand is how is not like other sales folks in the industry. Won't push you, won't manipulate you but will help and will agree witt you if you point out something wrong. Truly impressed and thank you. Ever since Jesus changed my life, when I see compassion and kindness- I call it out. May one day you can turn to Jesus ! Maybe one day this comment would come alive. He changed my life and vibe states that He is the Lord. John 14:6

*****Out of state buyers beware******** I really do not know…read morewhere to start here but lets start with I purchased a Cadillac CTS V and took position of the vehicle on 7/14/26. Lets start with the issues from this date 1st test drive with the car straight off transporter the transmission was shifting very harsh and was Shuddering throughout the whole test drive. I was scared to shit that I was sold a car with a bad transmission. 2nd issue during the drive was car felt very wobbly in the back and as soon as I hit any uneven road car felt like it wanted to loose control. 3rd issue with the car was the radio. The radio plays for 2 to 3 minutes at a time and the whole system reboots or freezes. 4th issue with the car was coolant was empty on both tanks. Oil change was not done and car was at 75% oil life when it reached me. These are the main issues and I will not go into the amount of body and interior damage that was not told to me upfront after asking multiple times to please let me know every and any imperfections so I can know up front and decide if this is the car for me as this is a speciality car and should be in the best condition possible especially at the price I paid. I have spoken with Jb at the dealer immediately following all this but of course it was pushed over to the sales Manager and from the sales manager I was pushed to service manager who never reached out to figure out my issues. My brand new car has been at a certified Cadillac repair shop since the 1st week I received the car and have yet to get it back. Here is what I know so far The dealer did Zero service to the car and was not looked over at all. I looked over the original photos of the car for sale and from the photos of the hood open you can see that there was no coolant in the tanks. The car had old oil and a old oil filter which means a oil change was not done. Everyone knows if these 2 things were not done and looked over what makes you think they did anything else. The vehicle was also put on a lift and to my surprise the Right rear control arm was bent , the 2 rear tires were mount backwards as the outside was blatantly says INSIDE and they mounted it outside. Car was completely out of alignment as well. I have alignment spec sheets to provide for proof. The transmission on this car had a tsb which the dealer advised they knew about it and should be done but as you can see they did not. I had the service done and GUESS what it is better but did not fix the problem 100% and now I have to put a torque converter on a car I have yet to put 200 miles. The radio needed a brand new radio module called a HMI that needed to be programmed to the car. Long story short this dealer got me pretty good and held the lube while they were at it. I have not heard from them in a few weeks and not one person has reached out to see how is it going and if I got my car back. Any honest and respectful dealer would have made right by this already and checked in with me. My hopes is that this dealer makes right by me and if that is the case I will be more then happy to adjust my review. If not I will be unfortunately taking legal action. I have provided to the dealer proof of all and if anybody else needs proof please just reach out to me and I will provide. I have 100% proof of everything stated here

I bought a 2014 Ford truck from Ideal & I was very happy with the truck. The price was excellent…read more I ended up having to sell the truck for a smaller car which I also bought form Jody. He sold the truck to me at such a great price that I was able to turn around & sale it for $4000 more then what I paid for it. Ideal used cars is hands down someone you can trust & will sale you an reliable used car.

From the owner: Ideal Used Cars is a three generation, family owned and operated used car dealership. We started as…read moreT & J Motors back in 1976, in 1996, Jody, the current owner took over and re branded as Ideal Used Cars. Our staff is here to provide a great and easy vehicle purchasing experience. We have been helping customers in the DFW metroplex purchase reliable used cars at an affordable price. We offer in house financing on most of our vehicles, which provides those with no and bad credit an opportunity to buy a car. We offer low down payments with our buy here pay here option for most of our vehicles. We actively work on providing a wide variety of vehicles to support specific needs, such as small cars that our great for commuting, trucks for work or hauling and vans and SUV’s for those in need of a family vehicle. We strive to help our customers find a safe reliable vehicle that can accommodate their needs for a competitive price. We also do trade-ins and will purchase most vehicles

Where can I start off?! Honestly the best service and experience I have ever had at a dealership…read more Eddie is very professional and patient. He will make sure you are very well taken care of. I have been wanting to trade in my car for a different one and he made it a real smooth and easy process for me. He heard me out and understood the assignment! So good at his job. Will soon be going back to get another car for my fiancé! SHOUT OUT EDDIE AYEE

Got a new car and had great experience! Thanks to Eddie! Great prices! I recommend to anyone…read morelooking for a new car!

Customer Service/Service Department…read more I recently had a brand new vehicle that broke down and would not turn on. Had it towed to the dealer, Nick was able to check me in quickly and get me all the infos I needed. Best communication, best service, best all around type of assistance I can ask for. Told me he was going to let me know within a couple of days of any new info which he did. I was able to get my car back less than a week. If you need something from the service department, ASK FOR NICK.

They currently still have a 2026 Silverado listed at $47,348 (from $63,220) but when you call they…read moreplay stoopid and give you a $56k price stating that a) they can't honor that price because it's 3rd party (that they hired) and b) that they have dealer adds. The problem is, dealer adds violate the new FTC CARS rule from 2024. Not only that, TX §2301.351 also requires them to list actual price without hidden fees. Terribly dishonest dealership that will play dumb until someone with money holds them accountable through the courts.

I bought a car for my wife here about a month ago and had a great experience…read more I went in the test drive a few days ago and had a bad experience. I informed them I had a bad experience and the General Manager himself called to follow up and to make it right. I don't want to make the point of this review around the incident because my point is that it was an anomaly and they more fixed the issue I experienced. They are good folks, good warranty and I feel that they legitimately care about taking care of people.

I bought my car with them in March 2025, and purchased the extended warranty, MaxCare. I now need…read moreservice, and accessing that service has been HORRIBLE! First, when I call you, you get stuck in AI-misery with the "assistant", who's sole purpose is to keep you from talking to a human. When you finally get to the Service Department, you only get a voicemail. I've left 3 messages for the Garland service department, and no call back after 6 days. So, I tried to use the external repair shop CarMax sent me to. The website does not explain well how this works, and I was very confused whether the external repair shop would be covered by the MaxCare contract. I scheduled an "early-bird" appointment through the CarMax website. The place was closed and I had to wait for them to open, which left me late for work. Once I finally got into the place, they took my information and said they'd call me back. The MaxCare contract is through Assurant. They have been even worse to work with. The repair shop called me almost immediately and said it was the compressor, but that Assurant wouldn't approve the repair request until they had sent their own inspector, which could take UP TO 72 HOURS!!! However, even though I'm stuck without a car, when I called Assurant and waded through THEIR horrible AI "assistant" to finally talk to a real person, they told me that rental coverage wouldn't be available to me until AFTER the inspection and approval, leaving me without a car for 6 DAYS! CarMax sold me this extended warranty with the expectation that I would have the benefits of repairs when they were needed and a rental care while my car was in the shop. Here I am 6 days later, no car, approval pending. I should have gone to a dealership and just bought through them! This is the worst experience I've ever had with a car company regarding repairs. Their website is designed only to sell cars, not to help those who have already bought them from you. I'm a repeat customer at CarMax, because the buying experience was less stressful, but they've just destroyed any desire I have to go back when I buy my kid a car (my next expected car purchase).

We were super excited to communicate and possibly do business with this company as the reviews were…read morebeyond amazing however when communicating and texting with the team members, we never heard back-- so we took our business elsewhere and got an amazing deal from the Ewing Subaru Dealership in Plano!

These guys are awesome. Called, had a guy out there in a couple hours. No frills, negotiation was…read morecompletely fair and no lowballing. Offer was right around what we expected and it wasn't shady or a lowball. Offer was in straight cash, not a cashiers check or anything. Took possession of the car on the spot, got the cash on the spot. Hope he makes a few bucks on the car! Highly highly highly recommend if you don't want to deal with the BS that comes with some of these institutional or small company car buyers.

Great people ! Good business ! Good deal! Will buy again !…read moreAnd again, Go see Matt

I purchased a car from this dealership in May 2025, and I have had nonstop issues ever since. Just…read moreone week after purchase, the check engine light came on. I had to bring the car back 6-7 times before it was even somewhat fixed. Not long after, the car broke down on the highway and had to be towed to their shop. I was without a vehicle for over a week. When I finally got it back, the very next day the car was hesitating to start and warning lights were coming on again. I returned it once more, and they said they replaced a hose. Two weeks later -- the check engine light came on again. When I told Carla that I would not continue making payments until the car was properly fixed, she became upset instead of trying to help. I asked if we could work something out to get me into a different vehicle, and I was told, "This would happen to any of the cars on our lot." That response alone says everything. Today I went to the dealership just to retrieve some personal belongings from my car and saw "REPO" written on the side. This was shocking, as I personally drove the car there, it was never repossessed, and I was never notified of anything related to a repo. When I started having problems with the car I was told "this never happened," This dealership has been dishonest, unprofessional, and dismissive throughout this entire ordeal. I strongly encourage anyone considering buying a car here to think twice.Save yourself the stress, money, and safety risk, I wouldn't wish this experience on anyone

I bought a cargo van five months ago and they haven't give me the Jack and the spare tire I call…read morealmost every week for them but apparently they are waiting for the pick and pull place have one transit same model or something to get from there, I've talked to the guy who apparently is the manager at office the rudest person I ever met he treat you like he don't care and keeps thrown the ball to everybody else differently, I do not recommend this place at all because they are not taking it serious their job and they don't care about you!!!!

This is a fraud I stole made me sign a contract supposedly financed by bank to me to have the car I…read morewas taken away because they falcificaron information and I lost and stolen my belongings my work tool and my personal things Esa compañía es un robo y un fraude

Very fair pricing, honest and upfront with details. Will definitely recommend! Gus and Youssef are…read moretop notch!

owner is very rude and disrespectful I do not recommend this place at all -1 one stars imo. Go…read moresomewhere else.

Very impressed by VIc our salesman. She made sure we were happy with our purchase. Tariq was very…read morefriendly with us. We were able to drive the car off the lot that night, and bring the cash the next day for the car when I was bringing the car back for inspection and new windshield. I have been reading so many negative reviews about them, but I can say 100% that I am very pleased with the car, Tariq, John and Vic. So far we have 0 complaints and would consider purchasing from them again.

I would rate 0 but Don't go here, I didn't expect the recent experience with them especially since…read morei have been a customer of theirs for years! Sold me a vehicle thought was wrote off by previous owners insurance and also has a salvaged title! Vehicle repairs are way more than what I owe on vehicle and the owner son straight up told me they won't fix my car! My car overheated while I was driving on highway with my 6 month old due to a sensor I have been speaking to them about since before I had my daughter and he said I'm too busy to do anything! God got me and mine covered but karma is nothing to play with!