Customer Service/Service Department I recently had a brand new vehicle that broke down and would not turn on. Had it towed to the dealer, Nick was able to check me in quickly and get me all the infos I needed. Best communication, best service, best all around type of assistance I can ask for. Told me he was going to let me know within a couple of days of any new info which he did. I was able to get my car back less than a week. If you need something from the service department, ASK FOR NICK. read more

I went to look at a car here, test drove a couple of them, nothing seemed out of place at the time , then I drove the car that I chose, started driving the car 66 to 78 car started feeling like the wheels in the front and rear on the drivers side was a little bouncy go back and mention that to Keneith the person that was helping me and then they mentioned it to Gabriel, he test drove the car and tells me he didn't feel anything, as he drove the car I'm feeling vibration in the passenger seat just as well as I felt it in the drivers seat. They said they checked the car out and it was good. Still not good but it was all about the sale and them getting paid, it's never about the customer. Fool me once shame on you. Fool me twice shame on me. Never again will I purchase a car from them, want send anyone I know to them. I should've went on where I was going could've gotten a better deal. They're going to be nice and suck you in, in the beginning and buy you lunch, that's all to get what they wanted. Never again. read more

This dealership is selling products on Amazon, keeping your money and not shipping the item. They print a label so that it looks like it shipped. They have a score of 68% (soon to be lower) I would never buy a vehicle from these people. Especially after reading the Lowest Reviews First. I will have to dispute the charge with my Credit Card Company. read more

11-3-2025 went there to buy a 2025 Trax. Car was advertised as 2000.00 of MSRP window sticker. After they took off 2000.00 they added back a pack of useless add ons that was over 1700.00. So their "discount" was less that 300.00. Kept me waiting way too long. Lost my sale, don't go there. refused to honor their ad price. Old time scam. read more

Unbelievable customer service. Will buy all my cars here going forward. Best in the state!!!

The service is really bad they destroy parts of the truck and they don't take responsibility for the actions and they think that you should pay for the new parts don't come to this place and please don't buy any vehicle here read more

Glen my service manager was super sweet. When I first pulled up to the garage to get my oil changed a gentleman by the name of Larry greeted me and told me my consultant would be with me in just a moment. After that, I dealt with Glenn he was fabulous and then went into the Customer lounge Where everyone that walked past me greeted me with a smile and said hello good afternoon. While I was sitting in the Customer lounge, a gentleman came by and checked with everybody to see if they were OK and needed water. Obviously great customer service, got a feeling that these people really cared about their customers. If you're gonna buy a Chevrolet, buy it from them. read more

They try to force you to purchase Low Jack for $4K. You do not have to buy it! It's a gimmick to make money off of you.

They're a bunch of scammers that will try everything they can to get you to come in. They run ads on Facebook with their "limited time offer voucher" which is a total scam. There is no voucher and the responses are actually from a bot, not a real person. I also received a text from someone named Clara and she told me to ask for Mike when I come in. When I got there, one person told me Mike is the internet sales director and he's not in yet. I waited for a while and then person named Warren Davis came out and said Mike's a bot that just sends automated messages on Facebook and they're not interested in buying my car. Before i went in, I texted Clara (which I was told is a real person but who knows) and also messaged through Facebook to have someone call me so I can find out more about everything before making the 45 minute drive out there and they said just look on KBB for what your car is worth and they'll buy it for 4k over that. They also said they're really interested in buying my vehicle. Absolutely ridiculous service and they will make up all sorts of lies to get you to come in and buy a car from them. read more

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So not helpful. They do not prioritize a vehicle that is not bought within that dealership when it needs service. They can't even pull up the vehicle's information and just give you general information. Bad service whatsoever. My car stopped working and I took in to them. Very vague answers and just said they would get to it when they could and the dealership where I bought it from would contact me for a rental. I would def not go back at all read more

Somebody left a Gideon bible in the waiting area. I tossed it in the trash as I find IMPOSING your religious views on others to be offensive. Nothing against Christians. Nothing against Gideon. But if you choose to leave your dogma laying around for others don't expect them to find YOUR Jesus. In fact, they might just be offended by your pushing your own party line when they are there for an oil change and not a conversion. Just standing up for all the OTHER religions on this planet that buy cars. As well as those who don't find any reason to believe anything. Long story short, was told by the owner to take my business elsewhere. Told him if I'd have known I wouldn't have brought my business to him in the first place (for years) and certainly didn't intend to send them any in the future. And it cost them a car sale. read more

We were long time customers however, after our latest car service we will not be returning to Jupiter Chevrolet. We encountered several issues, including prolonged service times, poor communication, and unresolved mechanical problems. I took my wife's car in for service in September 2023 for a knocking noise when you turn the wheel. They had the car for over a month with little to no communication. I finally got a text message on October 31st advising the car was ready to go and the total was 796.36. After finally getting the car back, the service manager Jason assured us that the problem was repaired and the knocking noise was no longer present after he completed numerous test drives. However, the same day we picked it up, my wife heard the noise and I heard it the next day. We immediately called Jupiter and were told to bring it back. We test drove the car in the parking lot and Jason acknowledged that the problem is still there and he would "make things right". Sadly, the car sat in the shop again for almost another month. We got another call in December informing us Jason realized the car needs another part and more work done. He advised he would assist with some of the additional funds but would not be able to fix the issue without us paying the additional fees. Jason told us he would work with us but we would have to pay an additional $1,085.00 out of a $1400 repair. I guess that was his way of "making things right" after we paid just about $800 for repairs that did not fix the original problem we brought the car in for. After further back and forth,we explained to Jason our concerns with the prolonged time the car was in the shop, lack of communication, unfairness and the additional cost after we paid just about $800 for something they worked on and confirmed was fixed. At this point, he said we can buy the part and have it put on for half the price with no warranty on the parts/labor, or if we don't believe they know how to fix it, then we can come pick up the car. After spending 796.36 (with the issue not fixed after you personally confirmed it was fixed) and being without the car for nearly 3 months, why should I believe that you can fix it now or if the problem is even what you say it is? After that, we decided that it's best to come get the car and go somewhere else. read more

Had appt at 7pm Sat. They were having huge used vehicle blowout. with low prices, bad credit loans, ect. Was told they had a truck in stock I might be interested in and several others on the way by the weekend. I get there and no trucks other than $30,000 Colorado which is WAY more than Im going to spend. Only one other customer in the place, looked like a ghosttown. So much for their bs ad read more

The manager of Jupiter Chevrolet is a absolute criminal, If he don't get the chance to Steal from you then you will NOT make a deal. If there not stealing your trade inn then your not allowed to purchase a vehicle. Please be careful they are crooks and conns, I was trading my vehicle to another store that was offering a lot more then they was... Once they heard how much I was being offered,they told me I had to pay $5,000 over sticker price for there 2021 Tahoe. They ran my credit after they told me that I can sell the vehicle to who ever I want for a fee of $750 and had the intention to deceive once they ran credit. Don't believe the fake reviews that they beg there customers for before they leave the dealership and tell them what to write. They are ABSOLUTE WORST. I don't recommend that you do business with them but if you do, please be careful. read more

Service department check in was friendly and efficient. They identified a couple other maintenance issues with their drive thru diagnostic machine but there was NO PRESSURE to do it today. Harold was my service agent and he was excellent! My airbag recall was handled quickly, the front end alignment was priced at the low end of the non-dealer shops I priced and the work was done professionally and quickly. The courtesy drive was an excellent driver, very friendly and a great conversationalist. I will definitely go back in the future. read more

If I could give this dealership zero stars I would!!! Worst customer service ever. I feel bad for anyone who doesn't know the ins and outs of finance because this place will pull the wool over their customers eyes. If you try to go back the manager Eddie Avila will just ask you to leave the property read more

Dishonest, Incompetent, Unethical. It would seem that if the same customer, revisited the same dealership, requesting the same service(a standard 2-wheel alignment), that it would also seem to make perfect sense that, after the same dealer, reset the alignment, on the exact same vehicle, to the exact same specs(per the alignment report), as had been done previously, that the same dealer, would also re-center the steering wheel(as has been done previously). NOT AT THIS PLACE! 2-Wheel Alignment service might be performed, and placed back into identical specs(per the fabricated alignment report sheet), but because you didn't give them permission to rip you off for an unnecessary 4 wheel alignment, they can't re-center you steering wheel for you, again. Paid a rim shop around the corner from the dealer $20 to tweak my front alignment so that my steering wheel was centered to the horizontal and my vehicle could once again safely travel in a straight line. Dishonest. Drove my car into the dealership for an oil change on an original set of OEM performance tires at 15, 000 miles and requested a new set of rubber. Received my oil change, paid for the new tires and went home. 2 days later, drove back in to get the new tires. Got my car back with a brand new, mismatched set of tires; 2 were budget and those exact same 2 were incompatible. Like Service Advisor Dude, are you illiterate or something? How hard is it to correctly order new tires? Moreover, on what planet, and in what universe, would any customer be thrilled to pay $1300 for your dealership to put the wrong equipment on their car? Especially after what you removed from the car, was the right equipment? Incompetent. I am a very understanding person but I cannot make this stuff up. Stay far, far away from this place because all they want to do is take your money, argue with you, and inconvenience you as retaliation for expecting a reasonable level of courtesy and customer service; H3ll, they even charge you a 10 % surcharge for paying with your dam credit card. They give all Dallas Chevy Dealers a bad rap and should be run out of business. Customer Satisfaction Rating = a Big Fat 0 and if could rate them 0 Stars, then I would. Unethical. read more

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Erwin is the man !! Got my caddy looking good ! No argument or debate .. Listened to my worries and acknowledged em! I'm happy for finding this place !!! read more

Long story short, they held out my car for a month and a half from a small rear end that was supposed to take two weeks would not work on my car due to a previous previous damage. Push me to total my car constantly finally agreed to have the previous collision center that I worked with previously pickup my car and fix the damage. I was told they shoved all parts of the original car into the cabin. It was in pieces. Here is the list of items and things that was wrong with the car while Jupiter Chevy. Number 1: scratched my passenger window. Number 2: back up camera popped out. Number 3: the top liners are popping up. Number 4: passenger door handle cover is missing. Number 5: all side curtain airbags don't fit right anymore they are bulging out. No. 6: they stole my passenger side wheel liner that I that I had in the car. Number 7: gouged my steering wheel. Number 8: broke my windshield and wanted me to pay for it. Number 9: ceiling liner was dirty. Lastly 10: sun roof doesn't work anymore. The manager at Chevy Jupiter pushed and pushed for me to total my car but never gave me a possibility to just fix it instead he lost my business and I decided to tow my car in pieces. You know how much pain you caused me. I was very nice to you and your team. I am sorry for the ugly review. This whole process took 2 months. So obviously the insurance gave me 30 days only for a rental barely. read more

Average experience. I went to another dealer to get a part and they didn't have it. They did say Jupiter Chevrolet had it and asked him to call and have them get eyes on it to confirm it was there. I drove over and it took them several minutes to locate the part. One of the guys behind the counter was wearing his mask over his throat. Also, they're charging 3% for credit cards charges. Apparently they've been doing it since before the Coronavirus started. Otherwise, the experience was fine. read more

They expect you to go 3 weeks without a vehicle to get an issue addressed on a purchase you did with them on a on a vehicle that still has warranty. Marvin Gonzales was so rude when trying to get the issue resolved. read more

I had taken my car to three different places before here and no one was able to solve my problem until now! Marvin was super helpful and informative. I felt like he really cared about resolving this for me. Thank you so much! read more

They were terrible! No help at all! Please don't go there other places are much better then this

Total Scam. Received a mailer stating the you won a car. Called and they confirmed "You are the grand prize winner." Got there to see twenty other people who had the same Winner for the Equinox grand prize. It was a scam. Everyone I saw got the same $2 lottery ticket if you waited to talk to their sales team. They can shove it. It is a Total Scam. If this is how they operate, then how do you think their dealership works? I guess that is why they have such a low rating. I wouldn't be surprised if there is a class action against them. AVOID this place read more

Jupiter Chevrolet... seems to be a good store to buy from, until they hired Eric Fussell! What a mistake, he has no integrity or character. He fires employees when in the hospital for 3 days, all because he has no dealership experience or background. the store has never had more turn over until he came on board. He lies cheats and hood winks customers, he is the worst person I have ever met or had to deal with! His main agenda is to talk about how stupid people are from Texas. BEWARE! Stay away from this guy! Go back to Chicago or where ever you came from. read more

TL;DR version: Bought car, they said things were fine, they weren't. Spend $4400 on repairs, in addition to finding $3,000 they added on to my loan that they said was required that wasn't. Bottom line: You can't afford to buy from this dealership. I can't speak for the new car department, but the used car department could certainly use some improvement. I bought a car from Danny, who was easy to get a hold of which was great. The only problem is that he wanted to sell a car so bad his answer to everything was yes. Any question there was, the answer was yes. When I went to test drive the car, I told him that the car I was looking at needed an alignment. He assured me that it had been done, I told him several times no it needs done and he kept saying that it was fine. Fast forward 2,000 miles, and my tires are wearing on the insides, and it is pretty much radio silence from this dealership. In addition, while driving the car, there was a light that came on (could be nothing), but again, I was told by Danny that my car would be looked at, it never was. I have tried to communicate with the dealership about these issues, and pretty much now have been told to take a flying leap that I signed a paper stating as is, so there is nothing they will do. Apparently, integrity just isn't a big part of their business model. I could go on: I was told that I would get 3 months of Sirus and OnStar free when I purchased, never happened. When I got the car home, I realized that the inspection was out on it just 5 days after buying it. They couldn't even be bothered to inspect the car. If you are in the market for a vehicle, do yourself a favor and start by looking somewhere besides Jupiter Chevrolet. Their main goal seems to be to get you to sign on the bottom line, they aren't worried about building relationships or even keeping their word for that matter. This dealership is full of nothing but snakes. They will do and say anything to get you to buy a vehicle. There are many other dealerships in the metroplex that actually work hard to earn your business and deserve your business. Unfortunately, this isn't one that even cares. UPDATE: I was told at signing that I was required to buy all sorts of stuff to get the loan. Gap insurance (I paid 60% down, so there will never be a gap), some kind of insurance in case I die, something for oil changes, etc. I called finance company and NONE of that was required. When I called to cancel, they (Jupiter) was very rude. The finance guy (Bobby Lee) told me he didn't say that was required (um, why would you buy that crap otherwise) and offered to meet me in a parking lot, I guess to beat me up. Stay classy Jupiter. UPDATE 2: After further investigating the add ons that Jupiter Cheverolet told me were required, it has come to my attention that this isn't legal. If after all of this, you still choose to buy here (or even elsewhere), know your rights. You CAN decline all of those add ons. Any reputable dealership should be honest with you about that fact. UPDATE 3: Took my car to a shop that specializes in lifts. Was told the car is unsafe to drive. Got a quote to fix the pieced together lift that was on it at purchase for $3,878 (UPDATE: Final total ended up being $4399.16). So basically, not only got the run around on a car, stuff added on to my loan, and no solutions from Jupiter, I also have purchased a car that is unsafe to take on the roads. This place shouldn't even be in business. UPDATE 4: Finally got the card fixed. Mostly. Spend $4400 repairing the bad lift that Jupiter Chevrolet had assured me was fine. Ron Ofner (the GM) told me I could just get it lowered down for 2,000. Real nice right? They sold me a car that was unsafe that I had to spend $4400 to make safe. Now, I need new motor mounts. I will update this post with the amount that costs also. Bottom line: Avoid this place like the plague. read more

Jupiter Chevrolet - My repair bill on an unsafe car I purchased at Jupiter Chevrolet. - Car Dealers Near Me - Garland, Texas

Nice dealership. The service center is always busy,. The shuttle service has it benefits if your dropping off your car while on lunch break. The service advisors should discuss services performed with the customers to ensure all request were completed and the customer is satisfied with worked performed. The surveys after service is performed can be beneficial to help streamline that process. read more

Huge thank you to Gerson, Bobby, and Wayne for working super hard to get us what we wanted! 5/5 stars for the customer service, and patience they showed making the car buying process so easy! So thankful and will be returning for our next purchase! read more

Jupiter Chevrolet - Car Dealers Near Me - Garland, Texas

Another 221 down the drain after calmly asking this dealership for help with the battery thats completely dead a month after buying the truck from them. Called every GM they have up there and they all told me to come up to the dealership and talk to service. I get to service and Tevan is about as unprofessional as anyone could be in a "service" department. Its all the same nightmare from what has to be the worst dealership in Texas. PLEASE, PLEASE, DO YOUR HOMEWORK ON THIS PLACE BEFORE EVEN CALLLING THEM, LET ALONE STOPPING BY. read more

Bought a car August of this year, was in an accident same month. Took my car to the dealership to have it fixed; apart from having to pay 15k to get the car taken care of. ANDY the lead tech or whatever his position is in the service department has been giving us the run around for the update and return of this car. Its a Cadillac ATS Turbo that is still being paid on. As of Today 12/7/2018, FOUR MONTHS later I have yet to know when Im getting the car back. About a month ago they decided to give us a loaner car due to the delay, which is cool and all but I rather drive my own incase of any casualties. I was told 2 weeks ago my car was done but needed to be inspected by the manager, ANDY told me this again, he stated Friday it'd be done. Ive tried calling multiple times... probably 100 times in the last 4 months to get updates and ANDY either dodges me or tells me "soon , almost done" In my opinion this has been the longest, most horrible experience ever. Jupiter Chevrolet, Im not sure what in the fuck you are doing with my vehicle but I need some response ASAP. read more

Our company van was hit December 2017, the 1st body shop that State Farm sent us to was a bad experience all around. Thank God State Farm allowed us to take it to Andy at Jupiter for corrective repairs. Picked up our Chevy Express Van 2500 February 5th and ALL was great! Every detail was addressed and the quality was like new. The drivers door had been almost totally ripped off, this is not an easy repair but they made it look and perform as new again. Pleasant and professional experience. Doster Lighting Inc in Dallas is a happy customer. Thank you Andy read more

Where do I even begin. My 2018 Sierra was vandalized at a hotel in Arlington. All 4 wheels were stolen and several scratches down to bare metal were done to my truck. Insurance had a tow company come out and was supposed to take my truck to a GMC dealership in Grapevine. They instead sent it to this disastrous place (without me knowing by the way.) They said it was because Jupiter had loaned the towing company (Tow Jam- also horrible) wheels to put on my truck so that it could be towed without dragging. I called the Collision Center at Jupiter Chevrolet to let them know I didn't want my truck there I wanted it at the GMC dealership in Grapevine. I informed them that the GMC dealership would be bringing their own loaner wheels to put on my truck so they could tow it away. The gentleman at Jupiter said "no problem." I told them the towing company would need to borrow a jack or a lift to take the Chevy wheels off and put the GMC ones on. Again, told "no problem." However, GMC dealership gets there to put their wheels on and they discover my truck sitting on the ground on its rotors. They also buried my truck at the back of their lot. When the towing company asked to put their wheels on, the gentleman with Jupiter said "you can't work on the truck on our lot." He asked them why they would take the wheels off when they knew they were coming with their own wheels to tow it away. The guy with Jupiter simply said "well they are our wheels and it was already on the ground at the hotel anyway." He lied, as you can see in the pictures I have attached to this review, my truck was on garden blocks at the hotel. They didn't leave it sitting on steering rod bolts like the dealership did. In conclusion, the fine folks at Jupiter Chevrolet Collision Department held my truck hostage because they are too big of cry babies to act like professionals. Just because they didn't get the job to work on my truck, they acted out of spite and forced me to stay an extra two nights at a hotel. I have filed a case with the Attorney General and am also going to be seeking legal action against this fraudulent dealership!! You folks at Jupiter are an absolute disgrace and should be ashamed to call yourselves a professional dealership. I also hope to uncover your illegal workings with Tow Jam and see how many other customers you have tried to force have work done at your dealership against their will. read more

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This Dealer was quick and easy, did most of it over the phone. I drove from 1 hour away to get my SUV and Jeremy Garnett and Shannon Witherow made the purchase very smooth. I was in and out within an hour. Will definitely recommend them to people I know. read more

As a first time buyer, Jeremy and Bobby made my experience so great! They made the process so easy for me and helped me understand everything. From the get go they were very approachable and we had a blast! I will definitely recommend family and friends to come here. Thank you to Jeremy and Bobby for helping me buy my 2018 Chevy Cruze! read more

Jupiter Chevrolet - Car Dealers Near Me - Garland, Texas

Came in to get an oil change early in the AM because it is best to get your car in first thing in the morning to decrease the wait time (in my opinion). The service and customer service was great, professional, and friendly from beginning to end of the visit. The only thing I could critic is maybe having outlets in the lobby for people to utilize technology. Overall, venue was gorgeous and inviting, staff are great, and services needed for my visit were above and beyond. read more

Jupiter Chevrolet is a USAA-approved body shop. It has done estimates and repairs on two of my cars, neither of which is a Chevrolet, and the work has been excellent and the people there have kept me informed at all times as to status. My Beetle had to have a repair after someone shot a gun in the air and a bullet came down into the roof of my car. Getting a headliner from VW was impossible (COVID, supply chain issues) and Jupiter Chevrolet found a refinisher to fix it. They also let me know that there was a mechanical issue with my brakes. They never tried to sell me anything I didn't need and were friendly and helpful at all times. Highly recommend. read more

Love the convenience but that's all I love. When you call to make an appointment for service, no one tells you there is a charge to have your vehicle looked at. Instead they wait to tell you that when you arrive with your car for service and you're stuck. When we complained,we were told they could " do nothing" unless we wanted to wait for a manager to be free to speak with us. I don't mind paying people for their work but be up front about it. This just felt tricky. Won't be back. read more

I'm regards to service. I've brought my vehicle here three times and had great service twice. My most recent experience was nothing short of terrible. I called to set up an appoint for a check engine light which they said it would be 2 weeks before they can get it in. I dropped my truck off on the scheduled date (Monday) and was told I would be contacted mid week. I do not hear from them so I call on Friday only for them to tell me my truck was still not serviced for the check engine light. I ended up being without a vehicle for a week and my vehicle still did not get serviced. What's the use of making an appointment if it will sit for more than a week? I'll recommend finding another dealership. read more

Bought a 2011 Chevrolet Traverse on 11-05-2014 from Darren/Humberto, everything was fine until today my daughter is traveling 35 north and all of a sudden has a terrible blowout...I call ask Humbert about the "certified checkpoint" the car was supposed to come with, and the man has the audacity to tell me blowouts happen, well I'll be in touch with my finance company first thing Monday morning!!!! Humberto you stink at customer service!! read more

Jupiter Chevrolet - Car Dealers Near Me - Garland, Texas

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This is an update, about the commentary, that Jupiter Chevy wrote. Well, did you even read the nature of my complaint? The complaint was about your used car dept, insisting on selling me a car, after I was in a traumatic car wreck, when my car was dropped off for the body shop, not the service dept. I was in the body shop, trying to make arrangements for a car rental. Your scumbag employees kept coming in and disrupting my business and the business of your body shop I had already made it clear I did not want to buy from your used car dept. Yet, your scumbag employees kept coming in, 3 times. Seriously, for anyone that reads this, do you really want to buy from predators like this, and moreso, take your car to the service dept, when this guy, Eric, cannot even read the nature of the complaint? LOL. read more