The Singapore Airlines main customer service number is *1-855-470-0580*™ or *1-855-470-0581*™. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ** Where Every Journey Was Crafted Beyond Expectations ** Every premium journey began with an experience designed to bring together confidence, convenience, and complete travel clarity from the very first decision. Business class transformed the preparation stage into a carefully organized process where travelers could personalize their arrangements, manage essential preferences, and enjoy greater control over their plans. With thoughtfully coordinated services, flexible travel options, and every important detail prepared in advance, passengers stepped into their journey with the assurance that everything had been designed around their comfort and expectations. ** The Art of Making Every Moment Count Before Departure ** Business class changed the traditional airport experience by turning waiting time into an opportunity for relaxation, focus, and personal comfort. Premium airport services, exclusive lounges, and dedicated passenger assistance created an environment where travelers could enjoy every moment before boarding. Whether preparing for upcoming responsibilities, enjoying refined refreshments, or simply taking time to relax in peaceful surroundings, every pre-flight service added value to the journey and created a sense of effortless luxury. * *A Private World of Comfort Above the Clouds ** The business class cabin introduced a travel environment where elegance, privacy, and innovation combined to create a truly personalized experience. Spacious seating, refined interiors, generous personal space, and carefully designed features allowed passengers to enjoy the flight according to their own rhythm. Whether completing important work, experiencing premium entertainment, enjoying a quiet meal, or resting comfortably, every element of the cabin was created to transform travel time into a moment of complete comfort and relaxation. ** Hospitality Designed to Leave a Lasting Impression ** The heart of the business class experience was found in the exceptional level of care delivered throughout the journey. Every service reflected thoughtful attention, from beautifully prepared meals and premium beverages to personalized assistance and carefully selected amenities. Professional cabin crew provided genuine hospitality with warmth and precision, ensuring every passenger experienced a journey where comfort, respect, and individual attention remained the highest priority. ** A Seamless Journey Where Every Detail Connected ** Business class created a complete travel experience by ensuring every stage flowed naturally into the next without unnecessary interruptions. From personalized reservation support and exclusive airport services to refined onboard comfort and efficient arrival assistance, every element worked together with precision. This seamless coordination allowed travelers to focus on enjoying their journey while every important detail was managed through reliable and carefully designed solutions. ** More Than a Flight, A Journey Worth Remembering Forever ** Business class represented a new standard of travel where the experience itself became just as meaningful as the destination. Every thoughtfully planned service, every premium environment, and every personalized interaction contributed to a journey filled with comfort, confidence, and unforgettable moments. By combining exceptional hospitality, seamless convenience, and refined luxury, business class transformed ordinary travel into an extraordinary experience that remained memorable long after the journey ended. read more

Singapore Airlines - Airlines Near Me - San Francisco, California

Well lets start with the pros It's spacious. I like the seating, the chairs leans back pretty far. The shows are varied and they have lots of options to watch from. Restrooms are spacious too. But the negative: The food is sub par. The water in the jello containers is disgusting. The stewards feels like they are told to rush and be as irritating as always. I'm reaching in my bag for barely a second, and they immediate see and tell me to put bag away or if i need help putting it in the overhead bin. EVERY TIME. I'm just grabbing a snack or something from my bag. Give me a break. They constantly wake me up for no reason. Constantly tell me to move my seat forward for no reason. read more

BEWARE: this yelp business is not monitored by Singapore Airlines and instead many fraudulent individuals are using this as a place to spam and engage in fraud with potential reviewers. So, don't leave any reviews here and instead call Singapore Airlines customer service line that you can find on their website. My issues were all resolved once I got a hold of a customer service rep and escalated my issue to have a supervisor follow up to resolve all my issues. Real Singapore airlines customer service agents DO NOT call via WhatsApp. So don't fall for the trap. read more

Oh boy Singapore Airlines kept delaying our SFO-Singapore flight ... And to no avail of new flight time. This is just as bad as United Airlines ... During the snowstorm on Xmas day. Except it's nice and clear skies in San Francisco in the middle of June. read more

Singapore Airlines - Flight delayed with limited/no updates for 1.5 hours. Flight crew showed up 1 hour late from original departure time. - Airlines Near Me - San Francisco, California

I had a pleasure flying with crew John , Susie and Joyce from Singapore to SFO . I pre-ordered meals from Chef 's book and they were very flavorful and warmed served . The meals were served salad , fruits , cheese crackers and a small sponge cake . John , Susie and Joyce are truly great team , their attentive service , smiling and attention to details have shown their professionalism ! Their friendly personality and service really made my 14 hours long journey on the Christmas Day so remarkable ! Looking forward to flying with you again ! read more

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One of the worst airlines I have ever been They changed my seat after I selected them For my flight they move 2 years old (my daughter) to seat on different raw For 2 weeks they told me they will change it but no one did They kept lying and lying and every time you trying reach them is become a nightmare Customer service- 0 Id I could give them 0 star I will do it read more

First off, I have to start with saying this was my first time flying Singapore Air after hearing so many good things about them. The service from start to finish was great, the planes had older style seats, but even the coach class had ample leg room for someone over 6'. Airline food is never something to write home about, but I always found a tasty enough option during my flights from SFO to SIN, SIN to HAN and BKK to SFO. Overall a great experience, even with the dated seats. I wouldn't have been near as comfortable with less leg room. read more

Singapore Airlines - Singapore Changi Airport - Airlines Near Me - San Francisco, California

Singapore is one of my favorite cities to visit and Singapore Airlines is probably my favorite airline in terms of overall service, food and drink options, and comfort. I was lucky to get business class on my most recent business trip. Despite the cost of over $8000 a ticket, the 15-hour flight was actually smooth and pleasant. * Spacious seat that fully reclines. Yes, for the SFO-SIN trip the lovely flight attendants do recommend a short nap. I used to try to stay awake on previous SFO-Europe flights to minimize jet lag but we're talking a long flight here! * Personal movie screen with over 100 movies to keep you occupied. Wished the Flash movie was working though. * Restaurant quality food for the most part - stick to the Asian specialties like braised beef noodles. And yes, do take advantage of the bread and desserts. * Access to the United Lounge in SFO or the Silver Kris Lounge (5 stars) at SIN. read more

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Flew with Singapore Airlines there and back and this is my new favorite airline going international. Their planes were always on time. I had no delays. All of the employees were very nice and welcoming even when I was feeling sick all of the flight attendants made sure I was OK And gave me things to help me feel better. The heater company in the food is so great and good portions. I would definitely recommend flying with Singapore international and if you can upgrade to first class or business class, that looks really nice as well.! 20/10 read more

Singapore Airlines is the only airline where I look forward to the food. The wifi is also free, which is great (minor note that you can't use it during takeoff/landing and it can be a bit spotty as is normal airplane wifi). The seatback entertainment system is great with a notably larger screen and huge selection. Check in process at the airport is very efficient and ample overnight snack section during the super long flight from San Francisco to Singapore. Our first time flying Singapore as there was a sale in economy. Very much enjoyed it and hope to book it again next time for the whole family! read more

My flight from Indonesia was on Oct 1st. My husband left his back at security check. The lady , I did not got her name was rude , she was supervisor I believed. She look like a guy , the way she approached us was really rude. She needs to learn more how customer service should be .I should get her name . read more

Came here for a domestic connection. This airport was huge and clean. Decided to tour all terminals by walking. Games A and G located as international terminal, and most foreign airlines clubs and lounges were here. However, A and G were not connected inside the security. A-through-G were walkable by their orders. Many hallways and walkways looked quite up-to-date with artworks and exhibitions. There were museum, yoga room, and more facilities read more

Singapore Airlines - Exit from San Francisco airport - Airlines Near Me - San Francisco, California

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Singapore Airlines is my favorite airline. I've flown long haul in both Economy and Business class and they are both world class. Flew out to Singapore via the A350 ULR the other night and it was a phenomenal post-covid product. The plane itself was a touch under 4 years old. The Singapore Girl flight attendants were excellent calling me by name with each interaction. They offered to make my bed after dinner and came up to me offering me a drink and/or snack as soon as I woke up in the middle of the night. 100 MB of Wifi was complimentary for Business class passengers and a 3 hour option was also available for $15.99. Book the cook option was sadly unavailable out of SFO in addition to the hot towel service. Paper newspapers along with paper menus were also no longer offered. Amenity kits along with slippers are now by request only. Combs and toothbrush are located in the spotless bathrooms that are spotless during every visit, even for a 17 hour flight! Boarding was slightly chaotic by the contract ground staff as the contract ground staff didn't enforce the cabin and/or status when boarding. The flight also used biometrics for boarding... Catering out of SFO used to be a low-light for SQ. Post covid, it seems that SQ has resolved the anomalies with catering and it is now edible. The prawn and scallop appetizer was extremely generous (more than the "entree" at the Polaris Lounge) The beef brisket noodles were more catered towards the Western clientele. The instant noodles midnight snack now no longer features meat compared with pre-covid unfortunately. They still have an espresso maker on board with an excellent latte for my flight! From a scheduling perspective, I was super impressed that boarding commenced 30 minutes prior to take off and we were on time and also landed a full hour early! read more

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This was my third time flying with Singapore Airlines. I won't go into too deep about this as I have reviewed this airline twice already. The on time performance was excellent, aircraft was very clean (especially again, bathrooms were cleaned very frequently), and food quality has definitely improved (as opposed to last time I flew). Most importantly, the service from the flight attendants was top notch. Now, let's again review the not so great points. First is about the seat. Comfortable for sitting, but shit for sleeping. We still need to sleep at a diagonal angle, so deduct a star again from this review. Second, when I was on my way back to the Bay Area, I unfortunately sat at a seat where the tray table was broken. I had a hard time pulling out and pushing back my tray table and I had to ask the crew to help me. Just an FYI, it took the crew roughly 10 minutes each time to take out and push back my tray table. I also could not relocate to another seat because the flight was full. I am always under the impression that before a plane takes off, the ground staff group is supposed to check to make sure everything is working. I guess they forgot to check whether the tray tables were working for all the seats. I fully understand that the plane turnaround time is very short, but honestly this isn't my problem right? Thus, I will deduct a star from this review this time as well due to the lack of quality assurance before the plane takes off. This leaves to a 3 star review. Do I recommend Singapore Airlines overall? The answer is definite Yes. The crew is great, food is delicious, and the seat is overall comfortable (although not so much when you sleep). Singapore Airlines will still remain to be one of my top picks when I need to go to any countries in Asia. read more

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It is with sadness I write this worrisome review about Singapore Airlines. We flew SA for the first time earlier in March from San Francisco to New Delhi. During our layover in Singapore, we were contacted by United Global Services that SA returned a bag from SA to UAGS as there was no destination tag on the one bag out of 3. The SA agent at SFO had just put the bag on the belt with no destination tag. We were advised to contact SA customer service to file a report and start file to connect with SA in New Delhi. Unfortunately, that one bag had my bras, panties and socks, which I felt were "essential", causing me to purchase additional ones at Singapore airport. I only purchased a few knowing there would be laundry facilities and my bag would be returned. ALL receipts and paperwork were kept with appropriate incident number and "official signatures". In short, I could not connect with anyone at SA to find status of bag. One week later I was contacted by gentleman in Jaipur he had delivered bag at said destination. In numerous emails with SA requesting $414.00 reimbursement for my expenses because of their carelessness, they offered $164 and requested my signature to sign a NDA. While in the beginning totally admitting their error at SFO, they said they need further evidence utilizing CCTV cameras to further document their employee indeed made an error. While I had submitted all documentation per their requests, they kept moving the goalposts. I have now not heard from them in several weeks and now I am, reluctantly writing this account of what happened. We cannot intentionally fly SA in the future and if needs must, it would require us to call managers to double check all documentation is in order. We r not saying to fly or not fly with SA. This is just what happened to us costing us an unplanned additional $414.00. read more

My recent vacation to Tokyo Japan we decided to use Singapore airlines business class. For the first time. My experience was above and beyond what I was expecting. I look forward to flying with Singapore airlines again. read more

We purchased our tickets to travel from LAX to Densapar, Indonesia and a return flight from Densapar, Indonesia to LAX all through Singapore airlines. (See attached files) Both flights had a stop at Singapore's airport. Unfortunately on the return flight (Flights TR 0285 and SQ 0036), we were last minute swapped over to Scoot Airlines rather than Singapore Airlines for our flight from Densapar, Indonesia to Singapore. We don't understand how or why this happened but we had to pay extra when picking our seats on the return flight and additionally had issues with checking in. This resulted in us struggling to find the correct airlines when we arrived at the airport in Densapar, Indonesia. We used our Booking Code but it kept erroring on Singapore's website so we didn't know how to check in. The website stated our flight was with Scoot (who at the time, we didn't know was an airline) since we had originally booked for Singapore airlines for the flight back from Densapar to LAX. Luckily after talking with airport staff and Singapore Airline representatives at the airport we were able to figure it out. We are very unhappy with the experience and based on our receipts all flights were supposed to be flown through Singapore airlines. We would like to be compensated for the return flight seat selection as we don't understand why the airline last minute changed and Scoot had to charge us when selecting our seats as we already paid for the entire flight. Can you please explain why we had to pay an additional fee when our flights were already paid for? Our experience with Scoot was not bad but not the best. The flight chairs were "ok", not as comfortable as Singapore airlines. I am roughly 6 foot 3 inches in height and was barely able to fit into the seats without my legs / knees hitting the chairs in front of me. Compared to Singapore airlines I seemed to have ample leg room as the seats were not nearly as comfortable. In addition, the food option granted to passengers was horrible. We were delayed leaving from Bali @ 15:35 instead of the original stated time 14:25. This resulted in us rushing to try to make it to our LAX boarding time @ 17:55 as we barely landed in Singapore airport @ 17:45-17:50. Thankfully there was a Scoot representative looking for us to rush us to our assigned gate in order for us to make it to our LAX flight. Regardless-this should have not been an issue. I was assured that our bags from the previous flight made it from a Scoot representative as we left the gate within 5 minutes of us and 2 other passengers from our same flight getting on the plane. Lastly when we arrived at the airport our check on baggage claim was lost. We received a call the day after our arrival from LAX on 9/18/23 @0830AM indicating the luggage was STILL located in Singapore-unacceptable. We decided to book with Singapore because all the positive reviews however, we seemed to have had the worst experience. Never have I had my baggage claimed lost during an international flight. read more

Singapore Airlines - Airlines Near Me - San Francisco, California

This review is for Singapore Airlines Economy Class. I have flown them once in the past and both times were excellent from the check in, to boarding, to free headphones, free on board entertainment (movies, tv shows, music, etc) and surprisingly, pretty decent airplane food! My trip was to Bali, Indonesia and I flew Singapore from SFO to HK. From HK to Singapore and from Singapore to Bali. So 3 planes there and 3 planes back. Their customer service is wonderful, warm, friendly with the most prettiest ladies serving you ;) Every flight you board, they come around with a warm hot towel for you to clean your hands, face and neck with. They also come around with an Economy class menu which shows you the drinks, set menus for the flight and snack options in between. I paid a bit more for extra leg room for the stretch from SFO to HK and from HK back to SFO, which was worth it in case you're wondering if you should splurge to be a little more comfortable. I took advantage of the newest movies..Alita Battle Angel, Captain Marvel, Nancy Drew, and some old Disney Movies and Sleepless In Seattle (hey, I was craving romantic comedy ok!). The flight attendants come around with drinks first, the serve your meals, snacks in between and another meal before you depart. Lots to eat/drink! They don't skimp or leave you hungry! One thing I noticed that they did several years ago which they have stopped doing was to pass out a Singapore Airlines toiletry bag which includes comb, socks, toothbrush/toothpaste and eye mask. In the Economy Class menu, it shows that you can now request these items if you need it but they don't pass them out anymore. If you need toothbrush/toothpaste, they are located inside the restroom drawer as well. Flight attendants are busy but on 2 of the flights, the attendants forgot my drink. One came back for it later and one completely forgot. So FYI- for improvements and feedback wise, pay attention to your passengers drinks! Also, the flight from Singapore back to HK, my seat was very stained. I do not know how often seat cleanliness are inspected but I would definitely improve on that. Overall, I would continue to fly Singapore Airlines both for their service, safety records and again the pretty ladies are a plus! It is no wonder it is the best even for Economy Class. read more

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Still garbage. The flight there was OK but they lost my luggage on the way back. The ground crew in Singapore are a bunch of morons. They lost several people's luggage and I let the other people swear and cuss at the ground crew. All Singapore Airlines does is screw up. read more

"Mr. Wang, would you like some champagne?" "Mr. Wang your drink is ready". I have ridden Singapore Airlines many times since 1/3/2013 and really enjoy it. Everyone who works for this airline is very sweet. I almost cried with happiness the first time I rode this airline because of the level of service that is offered. I had many great memories with Singapore Air. Most of the time when I take this airline I go with the business class because I am in it for the food and champagne. I got a mimosa and breakfast when the plane flew over Ho Chi Minh City. I love the quality of the seat they have for business class because when it reclines feels like a hotel bed. I slept like a baby every time I take a night flight from SFO. My most favorite night flight was at 1am in 2017. After I got on the plane, I slept like a baby. At one time I got a generous tour of Elite Class AKA Singapore Airlines Suite. With my attraction to this Airline I even applied for their frequent flyer program AKA KrisFlyer. https://www.youtube.com/watch?v=c6NzMGfgd60 read more

I don't recommend using this airline if you have children and would like to sit anywhere near them. We booked an international flight from JFK to Phnom Penh four months in advance using Kayak. The price was competitive and the layovers weren't too long. The problem started when I downloaded their app which I'd characterize as nearly useless. The "Auto Checkin" feature doesn't do anything--You still have to check in. Nothing about the app is time saving or even useful at all. But that's really nothing compared to how they split our family up on a 19 hour flight. Mind you, these tickets were purchased a full 120 days--a full season-- before the departure date. We had no idea which seats we were assigned until we checked in-- and we arrived at JFK early. They seated myself, my wife my 13 year old and my 15 year old in entirely different sections. Nowhere near each other. As it was a ~20 hour international flight, our phones stopped working immediately after take off and we had no way of communicating with each other. This was pretty upsetting for all of us, but especially our children. We brought this up with the boarding employees and the flight attendants multiple times and were told "When you booked you should've paid extra to sit together." If you want an airline that doesn't play games with their seat allotments and stands for families and customer service, Singapore Airlines is not the airline for you. read more

Singapore Airlines - three different sections of the plane. - Airlines Near Me - San Francisco, California

Other than I wish they had the ability of teleporting me across the globe, I can't think of anything negative to say about this airline; professional, welcoming, warm, fast, and courteous. The entire staff made the long ass flight as comfortable as possible. One suggestion: soundproof room for crying asshole kids. The food options were great; dumplings, eggs, roasted potatoes, noodles, Magnum bar ice cream, cheesecake, salads, etc. (American, Chinese, and Indian). Plenty of in between things to snack on if you wish (chips, cookies, candies, bars, etc.). Alcoholic drinks are free - I do not drink so I did not care about this option. Warm towels after you are seated? Wow. I loved it. A pillow and blanket is on every seat. You get access to new movies (some not out on DVD yet), shows, and games. I watched a lot of Disney movies (Toy Story 1, Toy Story 2, Toy Story 3, Ratatouille, Tangled, Good Dinosaur) amongst others. BTW, Everest is a great documentary. Will fly w/ them in a few months. I go back to Singapore in July. read more

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Wow. My experience with Singapore was many times and many ways better than that other airline *ahem* United. My only complaint would be the dated interior of the plane and the uncontrollable variables of crying babies, cramps and aches. Raves: -great staff: friendly and accommodating -warm cloths: for wiping hands and faces -free headsets: not the crappy ones, although they do take them back -individual kiosk system: control over what and when you want to do something (ie: no need to crank necks to watch some sucky movie with everyone else) -awesome entertainment: whole library of movies, games, music and etc. entertained throughout the flight -personal travel kits: socks, toothbrush and toothpaste for the flight -food: depending on the destination and passengers, they provide a variety for different palates. and just know that they give you a lot, and feed you often -drinks: complimentary alcohol (reds, whites, hards, beers) keep it flowing!! -on time: if not earlier than scheduled. always a plus! Highly recommended ! =D read more

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We are writing regarding our recent HORRIBLE experience with KrisFlyer. Our family has been saving our credit card points for six long years in order to be able to go on an international flight with my children and their grandparents. We weren't sure how many more points we needed so we called KrisFlyer to inquire. We told the agent how many people were in our party, specific dates and our final destination. To our surprise, they said we had enough points to cover EVERYONE!!! We were just inquiring and didn't move our points over yet. So we moved our points immediately and called back. The agent once again told us, the price was still the same and that we were able to cover all 6 people in our party. We told the agent we would like to move forward with redeeming our points to get the tickets. This is when the nightmare began. The agent put us on hold for half an hour. When the agent got back on the phone she said, "The system shows the price I told you when I am inquiring but when I go to redeem, the price is different. You don't have enough points to cover 6 tickets." The difference is A LOT!!! We would have to pay an additional $10,000 out of pocket after using our points. The agent said they would reserve the tickets temporarily for us and escalate the case. Someone would call us back in 24 hours. No one called. We had to call back. The new agent said the previous three hour conversation we had was never logged. So we had to explain our whole situation all over again. She said she could start fresh with us. So once again we provided the number of people in our party, the specific dates and our final destination. She saw the same lower fare the previous agent did and said she was going to proceed with redeeming the points. She put us on hold, when she came back she said, "Sorry, the system is showing discrepancies. When I search, the price is different from when I go to redeem." She basically told us we are out of luck. That we can "just keep checking to see if things pop up." We were beyond upset at that point and asked to speak to a manager. She said that all the managers were on lunch break and would call us back within an hour. NO ONE CALLED BACK!! We cannot believe this is how KrisFlyer operates. Why were we told we had enough points when we didn't?! If your system has discrepancies, why do we have to suffer?! Now we have points we cannot move back to our credit card (we would have more options if we didn't move them), we cannot afford the tickets from Singapore Airlines and our KrisFlyer points expire! Someone needs to take responsibility for giving out wrong information. We are seeking legal advice right now as this is literally bait and switch! read more

I booked a ticket on their website and due to long layover time, I cancelled my ticket less than 24 hours (well within their rules). After almost two months I still have not received my refund! read more

I'll preface this review by saying I'm a total aviation geek and almost love my flights as much as the destination. That said, I'd always wanted to fly Singapore business class because I'd heard such great things from friends who had experienced the service. So, in a recent trip to Tokyo, Japan I figured why the heck not. It was brilliant. From the level of service to the food to the seat it was all top notch. I mean, take a look at the photos and you'll see the expansive space. It's like your own 6x6 pod complete with all the amenities. Sure, it's expensive but if you're an airplane geek like me it's worth every penny. If you find yourself flying Singapore you'll be impressed. read more

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I was flying in and out from U.S to Singapore recently, both flights are very smooth! Friendly cabin crews and great food, will recommend this to anyone who is interested in flying to Asia read more

Paid a lot of extra to fly Singapore Airlines Premium Economy class from SFO to SIN. Will not do it again. The seat is narrow ( the dimension shown on the website includes the arm rest, which holds the tray therefore reducing the important seat size), the footrest is not ergonomically design, uncomfortable to use, and the seat only decline a little. The food service was great, the cabin staff were nice, the bathroom was clean on the trip to Singapore. That sort of made up for the terribly uncomfortable seats. But on the return trip, it was almost like flying a budget airline. The food was okay, the staff were polite, the bathroom is borderline dirty for a country that prides itself on clean bathroom, and you have to go get your own drink and snack during the long flight. This was unlike the flight going to Singapore where the staff to passenger ratio was great, allowing them to provide excellent services. And with delays in connecting flight, had to deal with ground crew with little or no training. Very underwhelming. And once you are in Singapore and need help with your return service, good luck with that!! The number they provide on the site is not manned. Could not get a live person to speak to. And even at the airport, the check in crew says to contact the gate agent, and the gate agent says, "you should have made your request before checking in"... With so many options out there, SIA is definitely not worth the extra cost, especially when our final cost for 2 came to $5,800. NOT WORTH IT. Next time we will stick with Cathay Pacific, Lufthansa, Air France and Virgin Air for our travels. Fooled into trying them out cos of all the hype you read about them. read more

Singapore Airlines services have deteriorated recently. I wanted to check in this morning for my upcoming travel and the portal server has been down for a while. I called Customer service and they simply hung up on me for every call I made. Finally, somehow I was able to locate the Customer Service department's local phone number and asked them for a seating assignment they said it was automatically assigned and they put all my family members in the middle seat randomly in different rows. The customer service department is less helpful. I am allowed to choose any seat I want 48 hours before departure. This is another airline ready to go down the drain. The Airline had a great reputation for long-haul flights, with excellent customer service. read more

Bought premium economy back in july 2023, tried to upgrade to business for the trip in Nov. They say can't buy the upgrade because they changed fare classes 2 months ago. No restrictions were mentioned at the time of booking. No way to talk to a real person on toll free 1-833 number from US. Can't buy extra baggage online if a segment is by another codeshare partner. Nothing is seamless with this airline. read more

Singapore airline is a joke. After taking your money there is impossible to contact anyone there. On hold 3 hrs + for many days. No answer. Called locate office and they basically hang me up and said "I can't help u". The airline changed my flight and doesn't give u option to rebook. Just asked u to contact them- but how do I contact them if they refused to answer my simple call?! This is a joke for a first class airline. read more

Singapore Airlines - On hold for hours - Airlines Near Me - San Francisco, California

This is the BEST airline in the world! Top-Notch customer service! The food is nice. I have nothing bad to say.

Singapore airlines changed our flight at the beginning of our honeymoon trip to the same itinerary exactly one day later, which caused our quarantine hotel reservation to be invalid. Our trip to Indonesia requires a strict quarantine procedure, and a multi-night stay in a non-refundable quarantine hotel. The new itinerary prevents us from being able to begin our stay at the quarantine hotel on the correct day, and invalidates our entire prepaid, non-refundable package. I have now been on the phone a total of 4 hours and 45 minutes trying to resolve this situation, the first 3 hours of which I was on hold, and the representative has given me two options. I can either get a refund and rebook a much more expensive flight, or pay an additional $400 dollars per person to be moved to our original flight (the same original itinerary). A more appropriate and fair resolution would have been to waive the additional fee and restore our original itinerary, which is still available. This is clearly a predatory business practice designed to extract more money out of customers who fly economy, and is extremely dishonest. I would recommend not booking Singapore Airlines for any future travel. Zero stars. read more

The US number (833)727-0118 literally rings non stop. Nine minutes of ringing and NO answer. The other number 800-742-3333 is disconnected. The third number (802-430-6211) sounded a little shady so I directly asked if they were Singapore Airlines, they said "NO!" and hung up. My 2020 flight from New York to Frankfurt in First/Suites class was cancelled due to Covid and I have tried at least 80 different times to rebook my flight using a myriad of cities/dates and EVERY SINGLE TIME I am told that I can Waitlist. Even looking a year in advanve. Now I am being told that my 280,000 points are about to expire. Singapore Airlines is about to get sued in the great state of Virginia read more

Zero star if I can choose this option Singapore airline changed the flight schedule. There is no option to change the schedule on line. Call the customer service and told it took one hour +. Someone picked up the call after 2 hours and I was told I need to call back the hotline and choose different options. I complained I have been holding 2 hours and I cannot keep calling and wait for another 2 hours . I requested to talk to a manager or supervisor and I was told there is no one else I can speak to? Bottom line: 1)holding for 2 hours + still not able to change the flight schedule 2) customer service incredible bad Customer rep name Amelia. Employee ID 727969 Once a 5 star airline for me and now the customer service just become the worst . Avoid Singapore Airline if u may change your flight schedule or unlucky the Airline change your flight schedule read more

I am currently adding review only to help people trying to cancel the ticket during this corona virus time. For customer service please contact: +1 (800)-742-3333 Enter your Kris Flyer number and the passcode and patiently wait to get connected to customer service. They have huge call volume so we need to be waiting for long time Approx 1:56mins my case. Note: After 1Hr and 11 mins the music will stop that doesn't mean the call got disconnected. We need to keep the call ON until we get connected. Initially i thought the call got disconnected and i hung the call but today morning i left it even after the "Call HOLD" music stops. Was lucky. Hope this helps some folks around looking for solution. Overall i like Singapore airlines and i will post one more review in detail about the customer service experience. read more

Voted the best airline for several years running. I had some high expectations and they were met for the most part. Checking in was a little strange because I had read online that I'd be able to check in and then go to a kiosk to verify my passport. But no, I had to check in at the counter to get our boarding passes. No big deal. We were early so we hung out at the Centurion Lounge. Never again. Free stuff isn't worth the aggravation. We finally were able to board and we had premium economy at the bulkhead. 31A and 31C. This gave us a lot of leg room which I was thankful for. We had used Book The Cook to preorder our food so that we would not have to take whatever was left over if we were served last. They have two meal services on this flight since the SFO-SIN is around 16 hours. The food was good but every time we ordered whiskey , they had to write it down and have someone bring it to us, which I found so strange, since we were asking it from the lady with the beverage cart who was right in front of us. Is is a ploy to give out less alcohol? Maybe. The seat itself has an odd configuration that maybe wasn't meant for a person over 6 feet but there was a foot rest that swung down and then kinda jammed up my legs so I couldn't stretch them out fully. The attendants were friendly enough. We had MANY babies on this flight. Please, do yourselves a favor. Buy some Bose noise canceling over the ear headphones. This was the best thing I've ever bought to fly anywhere. So I couldn't hear the shrieking babies for the majority of the flight. The entertainment was fine. I was never able to connect to the WiFi which was no big deal as I had downloaded a bunch of stuff from Amazon to watch. I'd fly them again. read more

I had previously rated Singapore one star for not returning our refund for several months, due to Cunard cancelling our cruise. However, this is a difficult time for everyone and they did eventually come through. So, in fairness, they did handle our original and upgraded reservations flawlessly and our travel buddies rate them well. So, we will look forward to flying Singapore on our next visit to the Orient. Thank you! read more

I have nothing but high praises for Singapore Airlines. Singapore Airlines is the standard that many look up to when it comes to air travel. With their iconic "Singapore Girl," and the high standards the cabin crew are held accountable for, you can expect friendly and down to earth service while cruising to your destination. I have flown with Singapore Airlines on numerous occasions and have been pleased with the service on every single flight. The cabin crew really seem to enjoy what they do and you can see it as they are very customer service friendly. When is the last time you've flown and you've been greeted by name throughout the entire flight? If you fly predominantly in the US I'm sure your answer is probably not too often. Singapore Airlines does the little things right that other carriers fail to do. The onboard services are wonderful too from the food/beverages, in-flight entertainment, and cleanliness of the aircraft. Yes the food is good :) In regards to entertainment none of that continuous looping. It's all on demand so you get to watch or listen when you want. On this trip I flew from Singapore to Tokyo and then from Hong Kong back to Singapore. My flight from Singapore to Tokyo was on a Boeing 747-400 and fortunately I was flying in First. It was so nice to see the SkySuites again. For passengers flying in Business or First you have the option to Book the Cook (BTC). The BTC allows you to pre-order your meal from a list of other menu items. These items range from lobster thermidor to local specialties. For this sector I decided I would BTC the Kyo-Kaiseki, which is a Japanese selection featuring many small plates. No trip on Singapore Airlines in First would be complete without a glass of Dom Perignon. Yes they serve both Dom and Krug. The meal service on SQ is a perfect dining experience in the skies. Everything is done with precision whether it's the direction of your glass with the "F" logo lined up to the location of the utensils. First Class passengers are also given amenity kits by Salvatore Ferragamo and sleeper suits by Givenchy. The men's amenity kit included an Incanto Pour Homme Assortment of Eau De Toilette Incanto Pour Homme, after shave emulsion incanto pour homme, lip balm tuscan soul, and hand cream moisturizer tuscan soul. All of the goodies in the amenity kit come in a nice travel bag. The sleeper suits are like sweat pants with a quarter zip matching top. I can't tell you how nice it is to arrive at your destination in with a fresh set of clothes since you can fly in the sleeper suits. In all instances a member of the cabin crew will hang your clothes in the closet for you so you don't need to find a place to store your clothes. Once you're ready to get some rest the SkySuite is transformed into a lie flat bed by a member of the cabin crew. The sky suite is lined with an additional mattress pad for added comfort and topped off with a warm duvet. When you wake up rest assured you will be greeted with a warm towel and a beverage. It's always quite depressing to leave the lovely confines of the SkySuite. Upon deplaning you are thanked by name by the cabin crew. I can't stress enough how nice it is to feel so welcomed when flying Singapore Airlines. My Hong Kong - Singapore flight was on a Boeing 777 in First. While they used a regional aircraft for this route the services were equally superb. They don't have SkySuites on their regional aircraft, but this really isn't such a big deal for their short haul flights. I had initially BTC, the lobster thermidor, but went for the "Shi Quan Shi Mei," otherwise known as "a complete and perfect chinese culinary experience." I urge you all to splurge once in a lifetime and fly Singapore Airlines in one of their premium cabins. You won't be disappointed! "Singapore Girl, you're a great way to fly." read more

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"Singapore girl, you're a great way to fly!" Who wouldn't want to be pampered by beautiful women on board as you wake up, and be provided with warm smiles that says, "Sir, please put your chair in the up right position, pull your tray table out in front of you, and prepare for a fantastic meal!" That alone, will put you in dreamland! Did you also noticed how they all smell so good? LMAO. I have had my share through the years of flying with the Singapore Girls! Service have always been consistently fantastic, and as years went on, they just get better with age. It's like fine wine, EXCELLENT! I have flown on board with their 747, 777 as well as their AirBus 380. I have also flown from Hong Kong to other parts of Asia with their smaller aircrafts. One of the highlights of my trips through the years with Singapore Airlines were their food on board. They were always delicious and piping hot. While there are many choices of airlines to choose from when flying international, for the past 15 years and going, I choose to fly Singapore Airlines for their superior customer service. Now that, is worth reviewing about! Until then, Cheers! :p read more