I have been a client of Pristine for over 10 years and have worked with them on 2 different install…read moreand remodel projects. Although there are always bumps along the way, I appreciate how this Family Business always stands behind their work and is super responsive. Have to also give a shout out to Curtis on their pool maintenance staff for an amazing job in 2026. He always leaves the pool and Spa in "Pristine" Condition. Debbie and Xochi in the office are the best too and super responsive and Scott from Tech Support is always there when needed!

The folks at pristine pool are top shelf. They take the time to talk to you, an explain everything…read moreto you. The ladies in the front office are wonderful to work with, an especially the young lady Xochi. She is really a pleasure to work with. She is very personable, friendly, cares that your happy. You will not at all, regret working with her. She makes the process easier then you thought it would be.

Called for weekly maintenance cleaning and a repair. Prompt, professional, polite and truly a…read moreclass act. Won't go anywhere else for my pool needs.

They put a new roof on our house 2 years ago. Had a couple of small leaks and when I called, Fred…read morecame, diagnosed, repaired, and I never saw a bill. They are a credit to their industry. I highly recommend them! Chess Obermeier

I contracted with RL Roofing to have my gutters and downspouts replaced in July, 2024. I sent a…read moredeposit for half the amount and never heard from them even though the check was cashed. I contacted them the first week of September and they said the job would be completed. The following week they sent an invoice for the entire amount. The company mistakenly did the work on my neighbor's house even though they had a permit from the town with the correct address and the contract showed the correct address. I requested my deposit back and have still not received my money back after 4 weeks. Extremely difficult to contact. Would not recommend this company.

Great service and very knowledgeable. Very personable. I would call again in a heartbeat.read more

Dean is absolutely incredible. We had multiple situations going on and he quickly and thoroughly…read moreassessed the situation and fixed the problems. This guy knows his craft inside and out and even took the time to explain and teach while he was fixing the problems. I do not generally go online and recommend companies but this guy was fantastic. He is also honest and affordable. Thanks Dean! Jon and Tammy Barrett

HAD been using Bren-Mark for 3 years, 2x / year. Called them the morning of Monday June 9, 2025 to…read moreset up an appointment. Was told 2-3 weeks. As other reviewer noted, they never give a day nor notify you they are coming the next day or on the way that day. They send a "Thank You!" card and receipt for $356 in mail which I received on Wednesday July 9, noting that they were there on Wednesday July 2, 2025. That was the first time that I had heard from them since 6/9/2025, as I did not see them at my house on July 2. The afternoon of Wednesday July 9, 2025 there was an afternoon downpour and I saw one the gutter over one of the downspouts overflowing like a toilet over the top on the second story, no water coming out of the bottom of the downspout at all. These are straight-line gutters leading to a downspout at the end; no complicated connections. I called Bren-Mark that afternoon and again the next day Thursday July 10 to explain the situation. They emailed pictures of a guy's legs / feet near some of the gutter areas. I emailed back to note which area of the end of the gutter/downspout I was talking about They never said whether they even checked the downspouts in the first place, never mind put a blower or small drain snake down them. I said that I needed them back right away as there was more rainstorms in the forecast soon. Never heard back / never saw them. On Monday July 14 I called another contractor in Highland gutters where the owner is the person who actually shows up to do the work, and a much lower price than Bren-Mark. They came gave me a set date and set 2 hour time window, which was early afternoon today Wednesday July 16 on the early side. They completely cleaned out that downspout, (which was BLOCKED SOLID with leaves and maple tree helicopter seeds) and the others, and checked / blew out the rest of the gutters. So I emailed Bren-Mark to not bother coming back. Sure enough, an afternoon downpour came this afternoon and had no problems; nothing over the gutters, downspouts flowing freely. Also found out that one of my recently installed bathroom fan roof vents was stomped on - probably from Big Foot, right? Anyway I a one star review here is way too generous for this service, price and quality. What a way to kiss $700 / year good-bye, forever! I am done with them. Charles Zaher Crown Point, Indiana

I hired Bren-Mark Window Cleaning to clean the windows of my 2 story 3 1/2 bedroom home which…read morehadn't been cleaned in years. I'm the owner of the highest rated window cleaning business in Los Angeles, California and was looking to hire someone in NW Indiana who also does the best quality work. They did a beautiful job! The final charge came in less than the estimate! I called two other companies. One estimate from a guy Steve was much higher and the other company never returned my calls. Take it from a 25 year professional. Bren-Mark is the company to call.

Called and got voice mail. Left message with phone #. One week later no response. This is not a…read moreserious business. Imagin how they would react after they get your money. At least I learned before hiring.

Phil came out right away and made sure everything worked! He was meticulous about finding the…read moreleak, repaired it and then called/text us to assure his work met our expectations!

I called about a backed up shower and toilet. Mr Forbes was able to come the same day as he was…read moreworking in town. My clean out was full. He efficiently cleaned it out , explained what he found. I would recommend.

Great plumber! Efficient, high quality, consistent workmanship. Able to figure out problems and…read more give appropriate solution. Fair and detailed. Highly recommend!