I brought in my mother's wedding ring to have the diamond reset into a necklace. The owner…read morepurchased yellow gold ring from me and had the stone reset in a white gold necklace. She taught me about the stone, and how to care for the necklace and my other rings. Very friendly, professional and welcoming.

We got our wedding bands from here and love them! I got a 18k gold band with diamonds which I am in…read morelove with. Phyllis was so helpful and patient with us as we made our decisions and helped guide us in browsing when we didn't have much of an idea of what style we were looking for. We loved that she was able to customize designs so we could get exactly what we wanted. Overall, so happy with coming here!

We were in the area during the Labor Day long weekend and decided to walk in and check out the…read moreRolex availability, my husband wanted one for his big birthday coming up, Tracy was the salesperson assisting us. We were so excited when Tracy presented two Rolex models for us that we can purchase same day, the Rolex explorer and Datejust, my husband was ecstatic! He couldn't believe his luck! Tracy explained that it was a new Rolex programs for ADs to have random Rolex in stock for walk in customers. Hubby tried on both watches, along with some sample models, in the end he decided to purchase the Explorer model due to personal preference and lifestyle. I also tried on the some Cartier watches and still considering the Santos or not. My hubby on the other hand could not whip out his credit card fast enough, he wanted his RoRo baby, and he was a happy camper smiling from ear to ear. Tracy was extremely patient and knowledgeable, explaining the difference in models, nicknames, availability, wait times for hard to get items. She was lovely to work with. Thank you for a wonderful experience getting my hubby his first Rolex. This LHW stores is grand, freestanding, and beautiful, with two heavy weapon security guards at the front. If you're interested in purchasing a nice watch, this place is highly recommended!

We had a wonderful experience at Hing Wa Lee Jewelers. May Shiu was our client advisor and she was…read moreextremely helpful, courteous, and welcoming from the moment my wife and I arrived. I originally came in hoping to purchase a Rolex, but the model I'm looking for wasn't available. May explained the process and added me to the waiting list. She never made us feel rushed or pressured and took the time to show us several other watches. While we were there, she showed my wife some beautiful pieces, and we ended up purchasing a Cartier for her. My wife loves it! Throughout the entire experience, May was patient, knowledgeable, and never pushy. She even made sure we were comfortable and offered us water while we looked around. What really stood out was how welcome she made both of us feel, even though the Rolex I originally came for wasn't available. It made the Cartier purchase feel special and enjoyable rather than pressured. Now I'm hoping to get that exciting call from May when my Rolex becomes available! It will be especially meaningful to me because I'm planning for it to be my retirement gift to myself after 30 years of work. I can't wait for that day. Thank you, May and Hing Wa Lee Jewelers, for a great experience. We'll definitely be back!

I came in for a chain repair and Rodrigo was great!! He was so knowledgeable and friendly, and he…read morewas able to help restore my antique watch chain so well. Great communication! I would highly recommend and will definitely be coming in for all future repairs.

Made a pit stop to ask for a quote to fix my engagement ring that got bent in a doorframe last…read moreweek. Was worried it would be a lost-cause, because my ring is very thin and fragile. Was greeted immediately and told it might not be restored 100%, but he immediately started trying and in less than 5 minutes, I had my ring back, looking better than ever! He was kind enough to not charge me for the fix- I am so incredibly grateful for the quick, friendly, and efficient service. 10/10 recommend.

Charlie is amazing! Super knowledgeable, honest, and genuinely helpful. He took the time to…read moreexplain everything and made sure I understood what my options were. You can tell he is very professional. Highly recommended.

Review for My Thanh Jewelry…read more I came in around 1 PM to have two pendants checked after finding this place through Google. It had good reviews and was close, so I decided to give it a try. After being buzzed in, I stood right in front of the employee. He looked at me, then got on his phone and didn't acknowledge me while I was standing there. There was also a woman on the phone, which I understand, but even after that, there was still no greeting or basic acknowledgment. When he finally spoke to me, his facial expression and tone felt dismissive, like I wasn't worth the time. He did give me the information I needed, so I got what I came for. But the overall interaction didn't sit right with me. It felt like I was being judged based on how I looked or what I brought in. A customer is still a customer, no matter what they walk in with. Just sharing my experience so others know what they might expect.

I got engaged recently and unfortunately my ring was too big!! We started looking for a jeweler who…read morecould do the adjustment for us at a reasonable price. We knew it would be a difficult ask. But Charlie did fantastic work! Rounding out the band and making sure all my diamonds were aligned. The care and precision he shows each piece really reflect his knowledge and expertise. That was the first thing that caught our attention! My ring finally fits and it came beautiful! Not to mention Annie was so sweet! Her customer service was lovely. It was a pleasure meeting and working with them. The turn around time was pretty quick too! Especially cause Charlie does it himself and doesn't send it out. :) so thank you again Charlie and Annie!

I haven't purchased anything here but had a great consultation experience. You should make an…read moreappointment so you have the designers attention but we went on a whim and they let us look at a few of their items. Annie was so sweet and funny. She was not pushing us to buy anything but really selling Charlie the designer. He seemed very knowledgeable and honest. Will certainly consider this place when I'm ready to buy - esp if I want to custom design something.

I bought a Iwc pilot's watch here and am pleased with the watch and the buying experience. Their…read moreselection and supply of Iwc watches were great! I was surprised to see many popular models in front of my eyes. They sure look better in person! The price I paid wasn't the best but reasonable , compared to other places. The sales lady was very helpful, knowledgeable, and pleasant to deal with. I might go back and shop for new Omega watches!

Been here twice and have had the same terrible experience. First time, I was looking for a certain…read moreOmega which they didn't have that I needed for a Christmas. They could order but wouldn't be in on time which is fine but the second I said no, they walk me out the door like I'm wasting their time. Today, I walk in, don't even make it to the counter and say I'm looking for a brand they don't carry. Instead of even following up with would you be interested in something else or letting me look around. I'm instantly walked outside and told to find it on my own from somewhere else. I would easily drop 5k on a whim if the service was even the slightest pleasant, but I guess I look like a bum.

I brought in a diamond tennis bracelet to be resized and the owner and his wife was able to…read moreevaluate it for me before proceeding with any adjustments. Unfortunately, my bracelet was too delicate for a completely successful adjustment but the owners were super kind and helpful in providing me with an explanation and suggesting next steps. I appreciated the transparency of the business.

I've never been into jewelry, and certainly have never commissioned any custom jewelry pieces, but…read morefor our wedding bands my fiance and I wanted to do something special and unique. He drew up designs for a pair of dragon-themed rings that I fell in love with, and after going to a few different jewelry shops to figure out where to start, I settled on Kraemer to trust with our project. Steve and Shelly were friendly and inviting, not pushy or salesman-y, and Steve knew exactly what we were going for when I showed him my fiance's drawing. Steve and Shelly's son Josh, a fellow fantasy fan, took on the final design. My fiance and I were brought in at every step of the process to see how it was going, ask questions, and give notes. The final product was absolutely amazing, and I am going to be over the moon when we get to put these on to wear them for the rest of our lives! Many thanks to Steve and Josh and Shelly, you guys did an amazing job and I hope my review will help send more business your way!

We officially got married yesterday and everyone from the ring bearers down to our close family and…read morefriends LOVED my wife's ring stack. The custom ring band I had the chance to custom order after collaboration with Oscar was also a huge hit amongst the guys, with the tortoise shell finish carefully enclosed by a solid ring both above and below catching their attention. Oscar's craftsmanship is superb. We left with no doubts in our mind that my wife would love her ring stack throughout the seasons of life to come because we had pleasure to shop both the band and engagement ring through Oscar. Additionally, I have a story to tell about designing my own wedding band. Truly a win-win!

I was drawn in by the positive reviews, but my experience was awful -- bait-and-switch and outright…read moreshady behavior. I called and was quoted a price for my gold over the phone, and I went in minutes after that call -- yet in person they offered me a much lower number. When I brought up the phone quote they said prices "change daily," even though I called the same day and came right over. I asked for an acid test and he agreed -- but when I asked him to compare it to his 14k gold he "unknowingly" used an 18k gold ring instead. I asked to see the ring and it was labeled 18k -- he acted like it was an accident when I caught him using a higher-purity gold ring for his test with a 10 karat acid. Once his mistake was pointed out he apologized, then essentially told me to leave by refusing to buy my gold. I took the exact pieces to a jeweler down the street with no problems: they confirmed it was 14k and gave me a great price. Bottom line -- they baited me with a phone quote, lowballed me in person, and tried sneaky tricks. Spend your money somewhere else.

Dudeeeee ... This place is amazing . My kid tried to pierce his earlobe himself and so I made an…read moreappt for him to get it done professionally . I really appreciate the candid way the piercer communicated during the process and how she explained the importance of good post piercing care . The minute I walked into the place I felt very comfortable , these guys are super sweet & skilled . I wish I could give them 10 ! Polite , kind , adorable staff!

I came in for downsizing my two piercings after about 2 months since the initial piercing. I'm…read morehappy to report the appointment went smoothly and apparently everything is healing really well, which of course allowed for the downsizing to happen. Kat did the downsizing procedure this time and she was just as cool to work with as the first time I saw her. Kat's great because she makes you feel so comfortable and she really takes her time to explain what she's doing every step of the way. Switching out the helix post was nice and easy, the flat was a little more tender and a tiny bit painful (it got bumped a few more times during healing so far compared to the helix due to its location), but it calmed down after about 20 minutes, so it was not a big deal at all. Kat also told me despite the bumps/snags the flat experienced, the piercing was still lying perpendicular the way it was initially pierced, which is good news. Downsizing costs $15 per post and $10 for the service + tax. You get to keep your old posts too. Best of all, just like last time, they sterilize everything. It's now been a couple of days since downsizing and everything feels and looks great! Looking forward to these piercings healing up nicely, I can't wait! I still highly recommend JuL Head Piercing, they're great!

I had my engagement ring from about 20 years ago redesigned, and I'm so happy with how everything…read moreturned out! For the ring, I already had my own design, and the owner made it exactly as I designed it. He paid attention to all the little details, and I'm really happy with how it turned out. He also made a cross necklace from the same original ring, and it turned out so cute! I wanted a simple, pretty Tiffany-style look, and I absolutely love it. I had checked with several other jewelry stores before deciding, and his price was the most reasonable. The owner is very knowledgeable and explained everything clearly and patiently. I had quite a few questions because I didn't know much about the process, and he always took the time to explain things again without rushing me. I was originally told the project would take a little over a month, but he said, "I'll do my best," and he ended up finishing everything about two weeks earlier than expected! The store also has a double-lock security system, which I really appreciated. Overall, I'm really happy with the experience and with how my jewelry turned out. I would definitely recommend this place!

Dorano Jewelry did amazing work resizing my opal ring. I had checked with a few other places, and…read moresome were noticeably more hesitant to work with opal because of how heat-sensitive the stone can be. Garen was very upfront, professional, and confident. He explained that he would be using laser welding, which helped minimize heat exposure to the opal, and that gave me a lot more confidence leaving the ring with him. The finished work came out beautiful. The sizing looks clean, the ring fits perfectly, and the price was very reasonable for the care involved. It was definitely worth the longer drive. Thank you again to Garen for taking such good care of my ring. I will definitely be a repeat customer.