My phone died due to a fluxuation in the gravitational pull of the earth. I had seen their…read moreStorefront as I passed it on my way to visit the 5 Guys French Fry Restaurant, so I thought of them first. Not a good way to pick an establishment for such an important task as phone or computer repair! The nice young man seemed like an honest kid. Quite a devious dude as it turned out. I paid a $50.00 deposit for the initial determination, which would be applied any future expenses incurred toward resolution. He informed me after I returned a couple of hours later that my phone was irrepairable. I inquired about a replacement and could the data be transferred from my dead phone. He said he could try, and informed me that they had a special service plan that would save me money if I had any future issues with my new phone, which was supposed to be an open box special. The service plan, he said, would be $100.00 but because they were having a special promotion the cost would be refunded with the purchase of my new phone. He neglected to inform me that the $100.00 was actually a monthly charge for membership in their club. I did not find out about that little detail until my bank informed me of the $100.00 charge at the beginning of the next month. I immediately called Recconected's Scottsdale office and explained that I did not want a subscription to their service club. The person I spoke with said they would refund the charge and cancel the subscription. This was a bold faced lie as neither of these items occurred. Additionally they continued to charge my account for two more months before I learned from my bank that they had declined to pay a fourth charge. Many hoops later I was able to prevent further theft from my account. Not an honest business. Not trustworthy since the individual did not honor his word that the initial charge would be removed and the subscription terminated. Do not do business with this shady outfit! Crooks and worse!

I had a great experience with Isaiah and he was able to quickly offer a solution to my iphone…read moreissue. He resolved the problem within minutes which helped me to get back up and running. It is not inexpensive, however, you cannot put a monetary value on being without a phone. He was much more helpful in offering a solution that Verizon or Geek Squad offered. He later helped me with data transfer and stuck to his time estimate and communicated as promised. After the positive experience, I went back to get a screen and camera protector. I am told it's a $10 replacement fee + installation for each for the time that I own the phone--better than what I previously got through Pure Gear from Verizon. My experience was very positive and I would recommend ReConnected.

Joshua is very knowledgeable and very persistent about problems. We had a complicated WiFi setup…read more(old and new together) and he worked his magic. Very reliable, not inexpensive, but very worth it.

Josh was in the area and came over the same day I sent the text. It might have helped that I…read moredescribed the printer, its problem and provided our address. He ran through the checks I knew to do confirming that's all that could be done. Appreciated his recommendations with rationale for a replacement printer. I'd use him again and definitely recommend him to others. Having Josh come to the house sure beat dragging that 50# printer in/out of the car and a shop!

This business may be good at fixing stuff but you have to be lucky to find anybody there, even…read moreduring normal business hours. I left a message on their voicemail and did not get a return call after actually visiting their facility and finding it locked.

I am new to town and a business owner locally recommended Tri-Cities as a great computer repair…read moreshop. I took my computer in and quickly leaned that the owner is fair and very computer savvy. I will use him again as needed and like the straightforward way he conveyed information.

I've spent around $400 at this shop for poor-quality parts and repairs, and I consider them scam…read moreartists. I first had them replace my phone screen. They failed to properly install the water-resistant seal around the screen. A couple of drops of water from the sink later and the screen fried again. They charged me another $180 to "fix" it. A month earlier I brought in a laptop. They charged me $50 just to remove about 10 tiny screws on the back, then told me they couldn't do anything because the motherboard was secured by melting plastic to hold it in place during assembly, making it impossible to work on. So $50 for nothing. They also tried to charge me for data recovery. The SSD that held the data was easily removable through a door that takes one screw to remove. After the laptop disappointment I still hoped they'd take care of the second screen properly. The second screen they installed is faulty: it scrolls on its own without me touching it, and the problem has gotten worse since I got it back. Face ID also stopped working after the second repair (it had worked after the first one). They overcharge for parts, invent expensive services for things you can do yourself, and deliver shoddy work. I've paid them roughly $400 total for substandard repairs and zero accountability. Do not take your devices here. I'm telling everyone I know to stay away. I hope they find another line of work.

These folks are amazing! So knowledgeable, fast and the kindest humans. Our community is so lucky…read moreto have them.

As Always , Greg Stepped up immediatly to handle my computer needs. Fair pricing with problem…read moresolving skills that work!! Thanks again, Bret

Refurbished means trash that survives, beyond warranty dates…read more Beware such purchases with promises of service support. TriCity is neither age friendly or scripture base or committed to customer service needs. Two, first hand experiences/ disappointment. Seek alternative.

My laptop was possessed! The Tuff Techie team, properly…read morediagnosed the issue and corrected it. There was good communication between us. I would definitely recommend Tuff Techies. Thanks.

Locked out of my PC. Tried everything I knew but no fix. Took it to Best Buy Geek Squad that I had…read moregood luck with before, but they really let me down this time. You cannot call them; you have to go to store. I got no update in 22 days even though I dopped by store 3 times. Called Tuff Techies and they said bring it on over. I dropped it off and in about an hour they called, said it was fixed and it was! Two hours total to drop off, be repaired and returned to home. Wow!

Josh is now the owner, but he has been here twice. He's head and shoulders above the other tech…read moreguys I've tried. He's good and he's honest. I won't ever call anyone else again.

The service tech was fast, prompt, courteous, and knowledgeable. I appreciated his help with my…read moreemail problems. We talked on the phone, set up the appointment, by the time he arrived he had pretty much figured out what the solution was. I would call him again or recommend to my friends. D Ellis. Cottonwood

I was getting my AirPods fixed. There was some issue with the sound on em. They shipped them out to…read moreCali and I got em back in less than a month. They were under warranty fortunately. Their prices are a bit on the higher side but they do solid work.

After Geek Squad left my 3-year-old iMac, which was worse than I originally called them in for, I…read morereached out to Apple, and they informed me of this place as an authorized Apple service provider. I left my iMac with Tony at Argosy, who was respectful and explained how to repair my pc. The next day, I received a message that my computer was ready for me and mentioned that when I came in, I would need my Apple ID to ensure everything was working for me. I showed up the next day, and a guy was there, but not Tony. As Tony mentioned, I asked him about checking my computer and setting it up. The guy told me I could take it home and do it there. I tried to explain my situation, and again, the guy said I could take it home and do it there as he said it would take me hours of sitting here. I told him I was prepared to sit around to fix this pc as I have had it under repair for over two weeks. I asked if he would please let me set it up there, then he said (in a rude tone) go to the computer and turn it on; you should know how to do that (rude). After that, I asked which WiFi was theirs so I could log on. He babbled (rude) about how we were not supposed to give out our WiFi password. After a few continued rude words (attitude), he did come over and kinda shouted out the password. I felt uncomfortable with how he kept speaking to me rudely and repeating himself, making me uneasy. After attempting to explain and his consistent disruptions, I got fed up with the way he raised his voice at me; I decided to take my computer and get out. At this time, I took out my phone and recorded the rest of our conversation. OMG! I had never been so badly treated by anyone, anywhere, like him! I called the next day to speak with Tony (I think he is the owner), and I explained the rudeness of this employee. Tony did not say a word, no apologies or any explanation. I am VERY DISAPPOINTED by how I was treated. I guess it's no biggie because I came in as an Apple warranty service, so I am no loss to them. Argosy is the only Apple service provider in our area. There's an opportunity for someone here to start their PC repair as an Authorized Apple service provider.  I DO NOT RECOMMEND ARGOSY WEST COMPUTERS (poor customer service!) and GEEK SQUAD (for Apple devices).