After having a terrifying brush with death in the form of a car crash and the stressful process of…read morehaving my now destroyed car towed, the people at Enterprise were a breath of fresh air in an otherwise overwhelming day. The attendant, Aria, was probably the most pleasant person I've ever met. His innocence needs to be protected at all costs. If you sully him in any way I will you. Godspeed Aria!

I'm really bummed out to have to write this review. Enterprise is my favorite business from which…read moreto rent a car, but unfortunately, this location really failed to meet the high standards I've received at all other Enterprise locations. I came to this Enterprise Rent-A-Car location, at the Washington Dulles International Airport (IAD), during a business trip just over three months ago. I purposely waited to write this review in order to allow Enterprise plenty of time to make up for their error, but they never did, after multiple correspondence and inquiries. My experience here deteriorated almost immediately after I arrived at IAD. I flew into IAD as a major thunderstorm was rolling through the area. It was exceedingly cold and windy, so much so that several folks inside IAD delayed walking outside the airport building until they could visibly see their rental car shuttle or hotel shuttle arrive. I did the same, and as I saw the Alamo/Enterprise/National shuttle pull up, I ran out into the thunderstorm, quickly and awkwardly, with all my luggage. Just as I ran up to the rental car shuttle, the driver pulled away. Needless to say, I was wet, freezing cold, and immediately annoyed. I also ended up catching the flu shortly after this, and it took me a few weeks to fully recover. After arriving at this Enterprise Rent-A-Car location, I was quickly helped by a gentleman named Ethan. He was professional and pleasant, so I thought the remainder of my experience with this Enterprise would be fine. He got me all set up with my rental car for the week, which ended up being a Nissan Versa. It was "ok" for a cheap little economy car, but I figured it would at least meet my low expectations for a rental car. I ended up driving this car all over the VA/DC/MD area, for five days, and the car drove fine. But, I kid you not, two big problems popped up just as I was driving back to IAD to catch my flight back home, which was a very inconvenient time due to my desire to be punctual. First, a police officer pulled me over, which sent my stress and anxiety levels up through the roof. After waiting in the car for quite some time, parked, with the policeman's lights on behind me, the police officer eventually walked up alongside my driver's side window and told me that he pulled me over because there were no registration stickers on the license plate. It turns out that Enterprise forgot to place them on. After resolving this with the officer, who was very kind and understanding, I departed once again, headed for the airport. It was only a few minutes later when the second problem occurred. A warning light displayed on the car's dashboard informing me that one of the tires was going flat. Needless to say, I came back to this Enterprise Rent-A-Car location thinking that this would be a 1-star Yelp rating. Shortly after parking the car, a gentleman came out to greet me and check-in the car. His name was Matthew. He asked me "how was your experience with Enterprise?," and I politely told him the story. He was surprised and immediately apologetic, asking if there was anything that he could do to "make this right." He ultimately offered to give me a bonus for two one-day future car rentals, for free. He said that this would take about three weeks to be credited into my account. The credit never came. Over the next several weeks, I had multiple email exchanges with this particular Enterprise Rent-A-Car location, with at least three different managers who all pledged to "make this right." I believe their intent was sincere, but none of them ever followed through. In the end, now over three months later, this credit was never sent to me. If I had received this credit from Enterprise, I had planned to be writing a glorious 5-star review. Unfortunately, and sadly, this review is quite different. Ultimately, this was a miserable experience, and Enterprise repeatedly said they would "make up for it," but they never did. Needless to say, I'll never come back to this particular Enterprise Rent-A-Car location. And, I honestly feel that, for me, this location has tarnished the good Enterprise name.

+ Open 24 hours + Airport shuttle…read more+ Friendly staff/ Quick to help. + Fueling station right outside of rental return. - Name wasn't on the big board when I arrived. That's it. The only major gripe. Still picked PC and got a nicely upgraded Rogue. Return staff was friendly and fast. Definitely would rent from this spot again.

I rented from this location recently. My primary issue is with the visual scanners you must go…read morethrough to assess damage before/after the rental. Not only do I find it suspicious, but what I dislike the most is that they send the results of the scan more than 24-hours after you rent. This is done intentionally because they want you off-site and can charge you blindly without having an opportunity to review and discuss. Beware of rental car companies - they will use your credit card or private insurance to reimburse themselves for damages you did not cause and passively send you a bill for it. In my case, I did not have any damages but I still find this process very uncomfortable. If I continue to see these scanners I will no longer rent with Hertz in the future.

washington dulles was super accomodating in helping me do a swap after discovering my first minivan…read morefrom philadelphia had 0% oil life the alamo car rental here had such a great selection to help me transport family in roughly a 900 mile trip in a week's time! im disappointed at the fact that after having multiple conversations with customer service about the fuel level of my first van rental didnt need to be filled, but later charging me after ive returned the vehicle i guess i shouldnt really worry to much because i ended up saving on the return to a different location also! the service here at washington dulles has been the better experience between ronald reagan and philadelphia hands down!

Unexpected damage claim after return and disappointing customer service…read more I have rented vehicles from Alamo Rent a Car about 3-4 times a year for roughly the past 10 years. Up until recently, every rental experience had been smooth and uneventful. However, my most recent rental in February 2026 was followed by an issue that has been both surprising and frustrating. Approximately four weeks after returning the vehicle, I began receiving emails from the Damage Recovery Unit (DRU) stating that a damage claim had been opened related to my rental. According to the notice, I was being asked to pay about $1,500, which reportedly included repair costs and "loss of use." This was unexpected. When I returned the vehicle, it appeared to be in good condition, and the return process was completed without any issues being raised at the time. I received the normal rental receipt confirming the agreement was closed and payment was processed. I did not take photos at the time of return, which in hindsight I wish I had done. Because the claim arrived several weeks later, I initially questioned whether the email might even be legitimate. After confirming it appeared to come from the damage recovery unit working on behalf of Enterprise Holdings (the parent company of Alamo), I called the number provided to understand the situation. After about 25 minutes on hold, a representative answered and collected my claim number, name, and address. I was then transferred to another representative. After an additional 4-8 minutes on hold, I was asked to provide the same information again. When I attempted to explain that I had returned the vehicle without any known damage and wanted clarification about the claim, I was told that because a dispute had already been filed, there was nothing that could be discussed during the call. The call ended shortly afterward without further explanation. To be clear, I understand that administrative errors and misunderstandings can occur in large organizations. My concern is primarily with the lack of communication and assistance when attempting to understand the claim. After being a long-time customer, I found the experience disappointing and hope the matter can be resolved. In the meantime, I would strongly recommend that anyone renting a vehicle from Alamo Rent a Car document the vehicle carefully (including photos) at both pickup and return, as it may help avoid confusion later.

5 stars for Maggie!…read more My rating is specifically for Maggie at National. I had to do a vehicle switch because the original car I rented (not from this location) should never have been rented out in the first place. To be honest, I was already having a pretty terrible day, which is definitely a ME problem. To be inconvenienced with this car situation was extremely annoying on top of an already stressful day, but Maggie was an absolute bright spot. She was incredibly kind, patient, and went above and beyond to help me sort out a situation that wasn't even her responsibility. Her professionalism and compassion made a frustrating experience so much more manageable. Thank you, Maggie!

I had a fabulous rental experience with National at the time of pick up the attendant allowed me to…read moreselect amongst several vehicles which was critical because I had a lot of cargo to carry on a 7 Hour Dr. vehicle performed wonderfully. I had a wonderful return experience. I love how the return line lanes are very well lit to make sure you have everything out of the vehicle. Look forward to my next experience.

These guys were very good to me. I had a very reasonable…read morewait, they got me very quickly into the car, I had forgotten some thing inside and they said it aside I was able to go back and grab it. They were accommodating and courteous. I had a reservation for an economy car, and they gave me a free upgrade to a Mazda. Zoom zoom. In my book that's legendary.

Absolutely the Worst Rental Experience - Would Give -5000 Stars if Possible…read more I rented a car through Costco Travel with Budget Car Rental at IAD for one week, with a total quoted price of $397.47. My flight arrived late at night, and I had to wait 70 minutes at the rental counter to complete the process. There were over 20 people in line and only one staff member working. The wait was excessive and showed a complete lack of regard for customers. The next morning (May 10, 2025), the rear right tire pressure dropped to 16 PSI. I had to stop at a gas station to inflate it. That afternoon, the tire pressure dropped again, so I contacted Costco Travel for assistance. They transferred me to Budget's roadside assistance, but my call was disconnected twice for no reason. No one followed up. I had to inflate the tire a second time just to keep using the car. On the morning of May 11, the tire pressure dropped again to 17 PSI (see attached photo). I took the car to a local Budget branch at the Marriott Hotel in Tysons Corner, McLean, VA, hoping to swap the vehicle. They refused to help and told me to return the car to the airport location, which was more than 30 minutes away, one way. I didn't feel safe driving a car with a recurring tire issue on the highway, and I didn't want to spend hours dealing with more lines. With no other choice, I returned the car to that local branch--not because I wanted to, but because Budget's service left me no safe or reasonable alternative. To make things worse, the final e-receipt showed a charge of $445.90 for just 36 hours with the car--$48.43 more than the full-week rental I had booked. It felt like daylight robbery. I contacted Costco Travel for help. After 70 days of back-and-forth, they told me Budget would only offer a $40 adjustment, citing that the issue "wasn't reported to the customer service team or pickup location"--even though I clearly tried to contact Budget and had my calls disconnected. Costco Travel offered no meaningful support and seemed unwilling to advocate for the customer. Disappointing, to say the least. Even though the car didn't break down completely, I returned it early due to safety concerns, and I should have been charged only for the time I used the car, prorated. Instead, I was charged more than the full-week rental for a car I had less than two days--and that had issues from the start. I will never rent from Budget again. Their customer service is terrible, their response to problems is nonexistent, and their billing practices are downright dishonest. Thankfully, there are other rental options out there--and I will be using them from now on. Updates on Sep 24, 2025 I tried to dispute with my credit card company on this insane and dishonest charge. After months waiting, I was informed today that my dispute failed. Again, Budget car rental sucks. Avoid it by all means. Waste of time and money, no service.

This Avis location is about 5 minutes bus ride away from IAD airport. When we exited the airport, I…read moresaw a shuttle leaving but there was one more waiting at the stop. Seemed liked they had frequent shuttles running. Upon arriving at the lot, the shuttle dropped us off at the Avis Preferred booth. My rental car was already assigned and ready for pickup without having the need to go to the counter. But I still went to the counter to request changing the sedan to a SUV. The agent quickly changed it for me and I got the confirmation under a minute. That a fast friendly service. The car I got was super clean. It had 33K miles but all features worked fine. The exit was a breeze using the QR code. This was another great Avis experience.

Where do I begin? I reserved the specific car I wanted a…read moremonth in advance. When I arrived, they gave me a completely different vehicle than the one I had reserved. It took forever to get that sorted out. Before leaving, I specifically asked the agent, "If I fill the gas tank before returning the car, I won't be charged for fuel, right?" The agent told me, "No." I returned the car with a full tank of gas, but when I got home, I realized Avis had still charged me $70 for fuel. I contacted customer service, and they refused to reverse the charge. In my experience, Avis has some of the worst customer service I've dealt with. Be very careful before agreeing to any prepaid fuel or refueling options. Even if you return the car with a full tank, you could still end up being charged, and getting your money back may not be easy. Just sharing my experience so others can avoid the same problem

I rented through a third party Priceline and when at the counter I was asked for a credit card,…read morewhich I don't use due to countless fraudulent activity w/ regards to my name being popular for illegals to use. They also ran a credit history which I failed again due to my name fraudulently used and it's messed up my credit. Not their fault, but if I would have been informed that if I had negative credit nor credit card, I would not be able to rent a vehicle. My other option is TURO which has never let me down.

The worst rental car I have ever driven. I paid $331 for a four-day rental. I was given a car with…read more108K miles on it, extensive body damage, a rattling sound in the door, and destruction to the interior. I will never rent with Dollar (or Hertz) again.

Ran by SCAMMERS. I asked him why am I being charged more after I paid for my reservation in full…read moreand he said it was "the other part of the cost and I only made a partial payment" I rejected insurance and loss damage waiver bs they add on as well as emergency roadside bs. Charged me an extra $250 for 5 days. I'm dropping off my car tomorrow and will be calling their customer service as well as my bank to report fraud. Apparently customer service will open up a dispute but at least Wells Fargo will put their foot down and give these a*#holes the business and credit my money back. These guys at Dulles are SCAMMERS.

We arrived at the rental counter approximately 40 min before I had scheduled pickup. I was not…read moreconcerned about this as I assumed the rental p/u and dropoff time could be adjusted. The individual behind the counter seemed to be clueless (I think was new and his manager was the next machine over and offered little help). Both were Indian and barely spoke English. The man began checking me in taking all my info, license, etc. He provided my a document to sign showing that the vehicle was a 2026 Dodge 2500 and advised that there would be an additional $45 charge for picking it up early. I was aggravated for 2 reasons ... first being that I had reserved a Dodge Ram 1500 (V6 - better on gas) and I was perplexed saying I believed that p/u could be up to 1/2 prior to a scheduled reservation. He told me I was wrong even though I explained that was on the website. He also explained that since I was picking up early they did not have a Dodge 1500. For these reasons, I opted to get out of line and wait at a nearby counter with chairs. My son and I sat down and after approx. 5 minutes, the man came over to us and said that if we were willing to adjust our drop off time accordingly he could check us out now. I said that was fine and explained that I would have expected this anyway as it is common practice at rental car companies. After being back at the counter he still only had a Dodge 2500 available. I explained I did not want a 2500 as it has a V8 engine and the gas usage/cost would be quite high since I would be driving quite a bit. He said if I wanted I could wait until 4:30 pm (time I had originally scheduled). I stop the check in process and go sit again. After about 10 minutes, he comes back over and says he has the truck now. I begin the checkout process again (3rd time) and he again gives me paperwork for a Dodge Ram 2500. I explain I do not want a 2500. He explains they do not have a 1500 and engages the manager who then explains they do not have any 1500's available, did I want a car instead? I explained I needed a truck since we'd be moving a recliner. I was completely mad at this point and said I didn't want to have to pay all this additional gas money, and asked "why do you have a vehicle listed on your site if you do not even carry them"? The manager indicated (in broken English) these were the only truck types they had and if I wanted a truck I'd need to take this. The man who was helping me directly said he'd help by "taking care of the gas". I said "if you're going to give me a tank of gas then fine, as that will make up for the bigger engine/higher gas costs". He then continues with the paperwork which he hands me to sign and says "that will be $108". I said "what!?", "i thought you were giving me a tank of gas". He said "oh no, sorry I take care of gas so you don't have to fill up before you return". I was beyond angry by now. I said "I do not want to pre-buy gas"! "You said you were taking care of it to make up for the wrong truck and larger engine". The workers said "sorry, no i did not mean that". The manager steps in again and says "This is the truck we have, if you take it you can call back in the morning to see if we have the other one" and handed me his card. I went ahead and took the truck since I had NO OTHER OPTION. I called in the morning and it was advised they did not have a 1500 as they do not carry that size vehicle. At this point, I could have screamed. I kept the truck as I was left with no other option and ending up incurring over $150 in gas for 1.5 days. I will NEVER use Thrifty again. I will post on Yelp, Yahoo, and anywhere that will take my review. WORST EXPERIENCE WITH A CAR RENTAL COMPANY EVER !!! I would like my $100 in gas back.

Love this Enterprise ! Everyone Is knowledgeable and provided exceptional customer service. I…read morereserved my van same day and it was ready at 7:30 am when they opened. I purchased the extra insurance for $27 that covers the rental vehicle 100%. And I'm so glad I did because the windshield got cracked and I had no idea how it happened but it was covered. No hassle , no issue handed over the keys and left.

Enterprise Sterling (Lane Ct.) -- AKA The Avengers of Insurance Rentals…read more If there were a Hall of Fame for rental car employees, the entire team at Enterprise on Lane Ct. would be inducted on the first ballot. We're in an insurance rental after someone hit my wife's car -- never a fun situation to begin with -- but Zach, Sam, and Sophia somehow turned this whole experience into something surprisingly positive. I swear these three must have Jedi training. Patient with every single question, remembered details I forgot I even said, and somehow managed to hunt down an electric vehicle for us -- which is nearly a mythical creature in rental fleets right now. Zach is the calm problem-solver, Sam works like she's secretly running mission control for NASA, and Sophia has the type of customer service energy that makes you forget you're dealing with insurance paperwork in the first place. And huge shout-out to Jen over at the "Exotic Rentals" location on Autopilot Drive. I don't know what her official title is, but I'm pretty sure she's the one actually holding the multiverse together. She helped from behind the scenes like she's done this in another lifetime. Bottom line? This is one of the very rare rental car teams that operates with hustle, humor, and actual humanity. Not just "here's the keys, good luck." More like "don't worry -- we got you." Five stars without hesitation. If every Enterprise ran like this one, the rental industry would be a joy ride.