Super experience. Antony at check-out noticed an issue with the side mirror. He worked with me and…read moreBrock (manager) to get replacement car, and offered discount. Both are stellar - thank you for paying attention, and for making things more than right. I appreciate it.

booked an intermediate suv and got a desired rav4! it was great until i saw that it needed service,…read morehad over 43,000 miles on it and had a torn carpet it also had no front plate, lucky i didnt get cited for being without it

We picked up a car Saturday and returned it Sunday. Nice crew and excellent service with a…read morefollow-up call as we dropped it after hours on Sunday. Have used it hem in the past and will use again.

Everything with the rental car was smooth but I feel I need to post a WARNING for women:…read more This isn't the best area. They have a giant security robot that roams the block ( completely useless) and one security guard at the drive through ramp. My husband went down the steps into the parking garage to get the car and my daughter and I stayed with all of the luggage. The lobby began to fill up so to be polite my daughter and I headed out front with our luggage to wait and make space for the new people. We were approached by a homeless man that was completely out of his mind loaded. He tried to grab either me, my daughter, or my luggage. As he approached I blocked my daughter and belongings. He kept grabbing at us. He kept telling me " come with me now. Come now! I'll take you places. Girl you come with me" I asked him to leave and he wouldn't. This exchange seemed to go on forever. My daughter was terrified. I glanced at the big security guy and pleaded for help with my eyes. Unfortunately he looked at me and went down the ramp. A man suddenly came around the corner to get into Enterprise for his car he was renting and swooped in to save the day. He started shouting at the man " this is my family! Leave! Get out of here now!" That man was a hero and waited with my daughter and I until my husband came with the car. Ladies: DO NOT UNDER ANY CIRCUMSTANCES leave that lobby while you wait for your vehicle! That security guard will not help you..... he simply a decoration for the building!!!!!! That homeless man eyed us down until the second we turned the corner in our car. It was absolutely terrifying. So much so my daughter begged and pleaded to not return the car to this location and instead drive all the way home. So we paid the fee and drove home.

Much easier to use and more affordable service than Turo. It is super easy to use because you can…read morereserve and unlock a car within 15 minutes without interacting with the owner. Sometimes I do meet owners though, especially during drop off because they're waiting to use their car when I get back; the couple times this has happened it has been a friendly experience with them asking me if there's anything they can provide in the car that would have been useful on my trip. I have had a couple bad experiences. One time I tried to rent a Tesla Model 3, but it turned out the owner was driving it and hadn't blocked out the time on the app. So Getaround automatically assigned me a similar price vehicle nearby. I wanted to drive an electric car, but they assigned me a gas powered BMW M3. While a great car, it wasn't what I was looking for. So I cancelled the trip and they refunded me the full amount. I have had to call customer service five times in a decade of using this service, and they've always be stellar.

Best system out there, I rented vehicles and then hosted my Cars. Getaround customer service is…read morevery good their Communication is solid.

The best company ever. Locally owned, run by a sweet couple, extremely accommodating, excellent…read moreservice. I rented from them many times for Many Oregon road trips and can't recommend them enough. I haven't been in Oregon in a while and I miss them actually. There are not many companies where you get a person on the phone or by email instead of a robot anymore, and this place is one of them. What a gem. I will always use their service when I get the chance. Thank you Steve and Norma.

I don't have a credit card, I like to keep it cash after the financial crash of '08. (I also don't…read moreown a cellphone which means I'm used to being treated like a weirdo) usually this posed no issue for me whatsoever -- even when renting a car. That's because places like Budget rent-a-car have let me rent vehicles in the past by just letting them place a $250 hold on funds in my account, in addition to prepaying my rental. Except this time. For some reason (I think because it's been so long since I had a credit card, that my rating is low now due to no recent credit history) they denied my ability to rent from them. But not until I had already made the reservation and prepaid the charges, weeks before. When I showed up to the rental counter (the day before my family and I were to leave for Disneyland) Budget told us no go! Ugh. Our little 2004 Kia Rio is fine for the occasional grocery shopping trip around town but with no AC, manual steering and some pretty uncomfortable seats, we really didn't want to take our chances in the heat on the grapevine driving down to Cali. We were so distraught and trying to brainstorm options (like asking a friend to take the risk of renting it in their name and letting us use it for the trip -- something we REALLY didn't want to do.) That's when the girls at the Budget counter told us about Steve from Crown Auto Rental. They gave us his number and even encouraged us to call him from their phone (I think they felt sorry for our little one, sitting dejected in the corner of their lobby.) We called Steve and he happened to be close by. He quickly crunched some numbers and came up with several options for us for our trip, no credit card needed. Steve picked us up from Budget and took us back to his office on 105th and NE Sandy. He offered us a mini-van and a Taurus, for just a couple hundred more than our pre-paid Budget reservation (still $200 less than a last minute Budget res at the same time.) He took a $150 hold on funds (instead of Budget's $250) as a deposit on the car and he let us take it out of state (an exception he doesn't normally make.) Basically, Steve and Norma saved our whole vacation (and we hadn't had one in 8 years!) the car was great, ran well and got us to and from our destination in one piece and we didn't have to run around awkwardly asking our friends to put their financial livelihoods on the line for our vacation. These are good people -- with good intentions and a smart business model and I highly recommend them to anyone who has trouble renting from a traditional car company or anyone who likes to support a local business with a heart. I know Crown will be our first call the next time we need a car. I can't say enough good stuff. *Oh! and they promptly refunded the $150 hold once we returned the car in good condition. Awesome experience all around.

I rent cars quite a bit and I can honestly say that the process and people at the Portland…read moreInternational Airport is the best that I have used. Both renting and returning is incredibly smooth. The signs to guide you are everywhere and impossible to miss. They have ample people they're willing to either check you out or check you in.

Super easy and convenient car rental. I am an emerald member and was able to skip the line and head…read moreto the designated area for convenient self checkout. This car rental place is huge and new to the PDX Airport. It was 'slow' with lanes wide open inside and not much traffic checking out. When you leave, you just head to the exit kiosk and they scan and get you all checked out and you're on your way. Checking back in is also a breeze. You act like you head to departure / arrivals, but stick to the very left and follow the signs for Car Rental return. They guide you to a long lane where you park and get unloaded; an agent greeted me and check the car for complete check out. Very easy process all around to do. Will be back again. Also side note: I rented a Mazda CX-30 and it had killer gas mileage.

Thanks for bailing me out with an available rental late at night when my flight was cancelled,…read morebut... Did you even clean this car? And it reeked of cologne. My clothes and bags *still* smell days after.

Hertz is the absolute worst. I returned my car at 7a to catch a flight. Was told to leave keys in…read morecar in a long line of other cars doing the same. Car wasn't due until 5p. I later got a bill for EXTRA LATE hours because Hertz staff hadn't gotten around to processing it until after 5p. I don't care when you process it, don't charge me. To add further insult, I got an email saying there was damage to the car and should submit a report. "We understand accidents happen, just fill out this form..." I was advised by an attorney not to do that. Hertz kept sending me email notices until I told them I was consulting an attorney and then they suddenly stopped. Apparently many other people are getting these solicitous messages too in an attempt by new ownership to make more money. I'd previously had incidents like a hertz claiming I hadn't returned the gas full. When I submitted receipts, those messages stopped. What a fraudulent company. I've been a devoted Hertz Gold member for decades but have switched all my business now to National, which has been a delight. Per NYT and other online news sources: Hertz customers have recently reported a surge in unwarranted charges specifically related to a new AI-powered damage scanning system and rigid automated billing for extra hours. These systems often flag minor or "phantom" damage, such as shadows or water reflections, and can automatically charge your card without human review. Shame on you, Hertz.

Great company to work with. They were able to match me with the vehicle that meets my needs at a…read moregreat rate. I can't wait to work with them again in the future.

From the owner: Essential Rides LLC is a logistics and management company dedicated to providing consumers with the…read morebest available rides tailored to their specific needs, including managing and renting out our business partners’ cars and collecting service fees based on the revenue generated.

First time renting with Dollar Car Rental. Worked out really well (like everything else with our…read morePortland trip). I'm completely aware that car rental car companies are pretty much the same, with price being the most important factor. And the price can vary greatly based on the platform you use to book the order. Another important factor are the rewards gained (like it is for any other credit card purchase). And of course, they are out to make a buck, so incentivize their employees to upsell (insurance, prepay gas, accessories), along with adding on various mandatory surcharges (hidden amongst the myriad of government taxes and fees). So as of this moment, here are the rules I try to follow. -- It matters what platform one books it through. Selection of cars within a class doesn't really matter to me. Prices can vary. Some require prepayment while others pay at time of rental. Never use a third party company specializing in car rentals (e.g. wisecars). And will no longer use car sharing platforms like Turo: too risky. -- Always decline insurance (liability insurance is already included in price; comprehensive/collision can come from credit card used or your home auto insurance policy). Prebuying gas can save you money if you drive the car down to empty. I've learned that is something I no longer have any interest in doing. So now always look for a nearby Costco to fill up before returning. -- loyalty rewards tied to the rental car company itself is irrelevant. That's why rental car company points aren't even tracked as having any value, like airline miles or credit card company points are. In fact, some companies will tack on additional fees if you give them your airline frequent flyer number to get additional points. -- unless one must require a certain number of seats or feature (e.g. a minivan to seat 7, a convertible or 4x4 for Hawaii), getting a compact to intermediate works for us. And in many cases, they will upgrade you to a full size for free (cause that's what is available). -- Using the Chase Sapphire Reserve credit card as the sole payment method because it provided PRIMARY car rental insurance. This is important for me since any damage to the rental car would be handled by Chase first, before your private insurance would.. Chase made a big change on the Sapphire Reserve card where rental car are now only 1% back (unless prepaid on the Chase Travel site, where it is 8% back). -- Reputable Sites to check (this is where a multi-tab, multi-screen set-up helps. No longer use Google) -- Costco Travel (Avis, Alamo, Budget, Enterprise) - 5% back (2% executive). Pay later. -- Delta Cars and Stays (uses the Expedia platform) - 2% back in miles, sometimes gives 1:1 MQDs. Pay later. -- Chase Travel - prepaid. 8% back. But have always found them to be more expensive, but would choose this if competitive. -- Citi Travel - 10% back, but would have to use different card. -- Kayak - just to see what it out there. Ended up booking with Delta, getting a compact for two days for $68. I don't remember the last time getting such a low rate. One thing that can make a big difference in your rental is how long one has to stand in line at the airport rental counter. We got lucky: it was a Saturday so not particularly busy but the Budget/Avis counter had a long line while the Dollar line next door was empty. Just had to present my Driver's License and credit card. Because I was new to Dollar, I went through the 'mandatory' questions: do you want to upgrade? are you sure? OK, I'll upgrade you for free anyway. do you want to buy insurance? do you want to prepay for gas? One thing they did not ask was about toll passes, which is another way they get you. I was given a small packet of papers and directed to take the escalators directly to the 3rd floor where the Dollar cars are located. From there, I was to find the Dollar booth where the attendant handed me the keys. We had gotten a Hybrid Corolla. We ended up driving a lot more for the two days than I intended, and getting 50+ mpg car when gas prices were so high was a big plus. And it felt right, driving it around the Columbia River Valley. Returning the car was easy, following the signs for Dollar into the main parking garage. This time, there was actually an attendant who took the keys from us, mentioned that we had forgotten something (thank you...they must be trained to do that), and gave us helpful directions on how to get to the terminal. A few hours later, the invoice came via email and the pricing was what was quoted.

They advertise 24/7 on the website but don't open for pick ups until 6am. Arrived at 3am, ready to…read moreget the car. Ended up waiting until 6:30 to pick up the car because the employed did not have a computer code? Then, the car I had booked was not available. Employee said I would have to purchase an upgrade because the car I had reserved was not cleaned yet. Couple of minutes later, the "upgrade" was now free. Except now with my lucky upgrade, the pre paid gas bill doubled. End of my trip now, I just called to ask about drop offs and the employee said to "fill out the back of the pamphlet" and "drop off the keys where I picked up the keys, in the box". I asked if the box was at the front desk, since I picked up the keys at the front desk. Employee then said the drop off box is "20 feet from the cars". I asked for him to be more specific on where "the box" was & the employee got frustrated, said I was making it "complicated". When I explained that I am asking for a marker to represent where the box will be, (for example "near the elevator") he got emotionally heightened and told me he was going to get a manager to repeat to me the "same exact steps he just told me" because "'there is nothing more to explain aside from "drop it off in a box 20 feet from the car'". When I park in the garage, how will "the box" be 20 feet from the car? There are hundreds of cars on the floor. Whole experience from pick up to drop off has been ridiculous. Disgusting brand representatives at PDX. Never booking again & never recommending. I called to make sure I did Dollar Car Rental's drop off procedures correctly, in order to ensure the safety of their vehicle key. Disappointing experience to end our vacation. Hopefully I find "the box".

Fast, friendly check in. Car was better than expected. Someone was in line just before we got…read morethere, the wait was less than three minutes. No hidden fees.

I had to change a booking from my name to my wife name because my driver license expired and now…read morethey will not refund my original booking. The desk associate promised I would be refunded now they are saying the origami booking could not be canceled. It was not cancelled just re booked They are a very shady company beware

The guy that helped us was the best & so patient! I feel horrible I can't remember his name but he…read moretruly made the experience so lovely which I can't say I would've expected with a rental car. The whole staff seemed great. Would definitely recommend this location.

This location is the best! The employees here are consistently across the board, friendly and…read morehelpful. I even got upgraded from an economy car to a hybrid brand new minivan. It was fun to try this vehicle out and it had a great gas mileage. I ended up having to use the car for a few extra days and the process was so simple because every day they would send me a text message asking me if I wanted to modify my rental. It instantly calculated my new charges and I was set and I didn't have to worry about constantly changing the date of my return . It's nice to go to a place of business, where they actually want your business and you look forward to seeing them because they're so kind!