I arrived to the Venice Beach location within 10 minutes of my 1:00pm reservation time on April 27, 2019. A car was not available in my confirmed category and I was told I could either wait 15 to 20 minutes for the car (mini cooper) to be cleaned or I pay $30 per day upgrade if I could not wait. The 15 to 20 minutes turned out to be 30 minutes and the car was still very dirty. While I was handed the reservation paperwork that indicated extensive damage to the 4 door mini-cooper, there was significant additional paint damage to the hood and to the front of the car that was not noted. I walked back into the facility to request a Sixt employee to assist with properly noting the extensive paint damage for concern that improper or incomplete notation of the damage could result in significant charges to me at the completion of my rental. Employee, Kora, was volunteered to assist. Kora was less than happy to be pulled away from what she was doing to assist with this tedious effort (tedious due to the extent and damage required to be noted). In fact, Kora stated to me "this is not my job". Of course I was shocked to hear a Sixt employee say such a thing. I told Kora I was not comfortable taking this 4 door Mini Cooper because of the extent of paint damage and asked Kora if I could instead receive an alternative vehicle. Kora told me that this was the only car available in my reserved category and I would need to pay additional money to receive an alternative car, presumably in a higher car category. Still uncomfortable in taking this car, but without many other options on a Saturday afternoon in the middle of Venice Beach, I asked Kora to call the Sixt LAX location to request a car exchange. Kora totally resisted this request telling me (1) LAX will not answer the telephone, (2) LAX will not exchange out a vehicle, and (3) there are no Sixt managers available on weekends to assist with this request. Kora called Sixt LAX only with my continued persistence. Sixt LAX answered the telephone, the individual at Sixt LAX was extremely pleasant, reserved a car for me to exchange, and even provided me with her contact information so I could speak with her directly when I arrived at the Sixt LAX location...this was such a delightful change from the customer service experience I received from the Venice Beach Sixt location personnel. Upon my arrival, I was treated very nicely and professionally by the Sixt LAX personnel. With my exchange of the Mini Cooper at LAX, I was told that car would be taken out of service. Very concerned regarding my experience at the Venice Beach location on Saturday April 27th, I called the Venice Beach facility just after mid-day on Monday April 29th and spoke with the facility manager, Vanna James. I relayed the above information to Ms. James who apologized and offered to enter a discount to my reservation. Oddly, Ms. James strongly urged me to not complete this very survey, indicating my expected poor remarks will be adversely reflected against the Sixt LAX personnel, with whom I had nothing but an exceptional experience. I can only anticipate that Ms. James's interest was to prevent me from communicating the poor customer service treatment I received at the Venice Beach location, for which she retains management responsibility. I do not think it is appropriate for a Sixt location manager to discourage your customers from responding to this survey for concern of how your customer feedback may adversely reflect on their performance and the performance of their staff. In addition to the above bad experience with this location, it is virtually impossible to successfully speak with someone via telephone at the Venice Beach location. When choosing the correct calling options of #1, followed by option #1, and then option #2 after dialing the Venice Beach location at a telephone number of 310-356-4817, the telephone rings several times and then provides a caller with a verbal error message before disconnecting the caller. I tried the telephone number while standing inside of the Venice Beach location to learn that the ringer is turned off. While I understand the priority and appropriateness for location personnel to assist with customers inside of the location, perhaps a more customer friendly response to a calling Sixt customer might for the location personnel to answer and place a Sixt customer caller on hold rather than for the calling customer to receive a verbal error message and to then be disconnected. I have always had very pleasant past experiences renting with Sixt and I will not allow this one bad situation at the Venice Beach location adversely impact my overall opinion with Sixt; however, I will never do business directly with the Venice Beach, California location again. read more

My daughter prepaid for a 5-day car rental through Booking.com with Sixt Car Rental at LAX. Her plane was delayed an hour, but when they landed, they quickly got their luggage and were on the Sixt shuttle bus by 5:30. The shuttle took them to Sixt Car Rental where she was told that she did not have a confirmed rental and that they had no cars to rent. My daughter showed the representative her confirmation on her phone then suddenly the rep was able to see that she did indeed have a car reserved, but it was at their Venice Beach location. No shuttle offered, all 5 of my family members with luggage got an Uber to Venice beach, all the while calling repeatedly to the Venice Beach Sixt location as they were going to close at 7:00 pm and their ETA was 6:40 pm. NO one ever answered the phone at Venice. I was also in Orange County, calling repeatedly the only number offered to let them know my family was on the way to get their car but again no one ever answered. My family did arrive in Venice in plenty of time but were first told that they had no reservation, then when they did finally look, they said that the reservation had been cancelled because they didn't arrive within 1 hour of the scheduled pick up time of 4:30. Did I mention that this was a PRE-PAID reservation? Why didn't they hold it? Why didn't the LAX person call over as a courtesy to let them know she was on her way? No, they re-rented her car to someone else and had no cars to give her, then said they were closing and left my daughter, my son in law and my 3 grandchildren standing alone on the sidewalk in the dark with luggage in an unfamiliar, kind of scary, area. As my husband and I were about to jump into our 2 cars to drive an hour and 15 minutes to come and get them, they got another Uber to drive them down to Orange County at a cost of $115.00. What a nightmare! My opinion of Sixt Car Rental? Customer Service is non-existent. Book with them and then cross your fingers and hope to God they have a car for you because if your plane is delayed, you won't be able to reach them to ask them to hold it for you. And even if you've prepaid, they will give your car to someone else and then leave you and your kids alone in the dark on a sidewalk! read more

HELL.NO. I'm too drained mentally and emotionally to tell you our whole ordeal with this crap company, but I will warn you. Be careful- we had our credit card number used fraudulently after we booked with this faux car rental company. Never ever in my life has that happened. Thank god our bank caught it and put a hold , but even that was such an inconvenience when we have to pay bills! The desk people are extremely rude and should not have jobs anywhere dealing with customer service. The manager was zero help. So many more problems. Nerves again will we use or recommend this rental place. read more

Waited 30+ minutes at the airport with cranky tired kids until our shuttle came, confirmed with the driver that we would be taken to this location but was dropped off at the wrong location. I was reasured by a Sixt manager that I would be reimbursed for the $24 cab ride once we arrived at the right location. We get to the location on Lincoln and the rep who helped me told me she would take the $24 off my rental cost and offered to fill the vechile for $2.50 a gallon. Later that night when looking over my bank account I noticed that I had been charged over the amount on my contract. I called customer service and explained. Turns out the gas that the rep quoted at $2.50 a gallon was in fact $11.50 a day and not charged by the gallon (adding 19.00 extra to my bill), she also did not reimburse me for the cab and instead wrote in the notes that she told me she couldnt do it at all (24.00 extra), and she charged me a deposit fee which she did not tell me about (28.00). All together I lost $72.00 by going with Sixt rentals. I tried to speak to a manager on the phone at customer service and was told that there are no managers. Uh sure! WORST experience EVER! read more

Easy rental and Joseph made it super easy for us! We ordered online and he didn't make us wait at all. Both on the way in and on the way out, he made it super easy. read more

The most incredibly shady car rental company on the planet. They accused me of damage that I did not do. It is impossible to get a customer service representative on the phone and once you do, no one can help you with what you need. They advertise much nicer cars then they actually give you too. My car REEKED of cigarettes, so gross. Buyer beware!!! read more

Reserved my car was told the reservation was available online. Showed up at this location near Venice because that's what it said on my online reservation Daria and Gio were the ones who were at the desk who didn't help me at all they said oh well this car isn't at this location it's at the LAX location again on my reservation online it said to pick the car up at this location I drove all the way from long beach here just to be told this. At the end of it all they didn't help me and said that the car wouldn't be reserved at the other location there would be a chance it wouldn't be there. So please avoid this location and avoid the headache. If I could give this overall experience a Zero I would. read more

(Crossposted to Westchester location, but this one gets a lower rating - see below). I specifically reserved a CCAR on the website because the parking space at the place I was lodging was for compact only. On 26 January SIXT (LAX) told me that they had no CCAR or ECAR available and "upgraded" me to an SUV. When I explained my situation, the representative said that I could easily exchange my vehicle the next day at the Venice, CA location. Of course, that evening I couldn't park. I went to the Venice location on 27 January and asked for an exchange and was told that there were no CCAR or ECAR available, and that I had been upgraded so there was nothing he could do. The representative apologized then just waited for a response or for me to leave. I had to ask him to check inventory at Santa Monica, CA (he didn't think to do that himself) and he looked but there were no vehicles available. He advised that I should check again later and go to LAX. By now, I had spent way too much time on this issue and had back to back meetings and could not spare the time and energy to go all the way back to LAX to deal with a new exchange. I was very disappointed with my SIXT experience, my first one. I'm a premium customer and usually go with Silvercar for premium rentals, or even National Rental Car. In the former case, I know what vehicle I will get (and I chose SIXT this time because I wanted a CCAR). In the latter, at least I could choose whatever car I needed from an extensive fleet of economy and premium executive vehicles. Sadly, I will have difficulty recommending SIXT to my friends in the future and certainly using it myself again. read more

Horrible experience. They did not have category I reserved. They were making me pay more money for an upgrade when they did not have the car category I had reserved. The CTS had issues with the seats vibrating and shaking nonstop but they put me in it no matter what. Unacceptavle experience. read more

Good service, good quality for the price. The employees here are friendly. I will return again soon to get my next rental. read more

Sixt Rent A Car - Car Rental Near Me - Venice, California

Thought I'd give them a try, but I'm instantly regretting it. Like many people have said before, they didn't have the car I rented (pre-paid) or anything in the class below either, so they "upgraded" me to another premium sedan. They park the car in the middle of the side street, with moving traffic, so I barely had time to inspect the car. Checked the damage/scratches, but upon pulling away I noticed how dirty and smelly the car was! I've never been in this dirty of a rental car in my life, has definitely been smoked in very recently... Quite gross. Pictures do not do it justice! The people working there were nice enough, but when I got home I noticed a $1000 deposit was taken on my credit card for the "upgraded" car! I called and was explained that it was on page 9 of the agreement... Fair enough, but maybe mention it in advance, it was not spoken of, or on the paperwork I was handed. People might appreciate the notice. Sad to say, but I'll never be back. read more

Sixt Rent A Car - Dirty "premium" car - Car Rental Near Me - Venice, California

See all

From the second you walk into the place you can tell why they have 1 star. We accidentally walked in through the back and were rudely told to go to the front by employees who you could tell were just hanging around. We had booked the reservation over the phone and put an additional driver who was age 24 on the reservation. When we get to the location they say, condescendingly, that for this particular vehicle there is a 25 minimum, which should have been told to us over the phone when we specifically asked for age restrictions as we would have went somewhere else. It took forever to get the van to us, but eventually we did. The only thing nice about the experience was the actual van, clean low mileage and no dings or dents. The thing that made us the most angry was the fact that they pre charged us 80 dollars to fill the tank if we brought it back empty, we brought it back with 7/8 full and they still take the whole 80 dollars. No partial refund at all. And we also were never emailed a receipt for our experience. I will now and forever use turo for my rental needs read more

Beware! They will take your "debit card" info online when making your reservation. On the day I went to pick up the rental, I was told they do not take debit card payments! It's a MasterCard!!! WHAT??!! read more

I rented a vehicle from this location on 11/20 and returned it on 11/22. A couple of days later I an email with the break down of the bill and they charged me for an extra day, I wasn't even in the state the next day. I called the number on their website and of course no one answered. So I emailed them, and it took them 6 days to respond. Then I had to send them proof of my ride share account and my flight itinerary to prove to them that I wasn't in the state the day they said I turned in the car. Bad customer service and shady employees working at that Venice location. If you rent from here you better make sure you leave with a confirmation of return. read more

Horrible customer service, I do not recommend booking here at all! First, the car I picked up did not have working AC and I was driving to the desert...I ended up borrowing a friend's car instead because by the time we realized (it was a convertible and we had the top down) we were far away from any location. HOW DOES AC NOT WORK IN THE SUMMER?! Second, I returned the car and the ONE customer service rep at the location did NOT check in the car at the time I arrived. He waited TWO HOURS to check it in so I got charged for an extra day. I have been told twice that a manager would call me and still no call. I've called and NO ONE will do anything because they claim only the manager can reverse the charge. Still waiting my money back for the extra day I was charged, PLUS I would expect some sort of refund for giving me a non-functional car. AVOID here at all costs. read more

The car I reserved and paid for was not available. I asked if they could check the inventory of the many other locations that Sixt has in Los Angeles, I was told no, they can't do that. I was offered lackluster alternatives. They are in the car rental business, but couldn't find a way to get me the same TYPE of vehicle, much less the make and model I had reserved and paid for. read more

All I want to do is have 2 car seats added to my rental. I have gone to the website, then called the Los Angeles car rental company on Lincoln Blvd. The call says that the number is restricted. I called at 1:30 PM. I also want to pick up the car at 2 PM on Saturday rather than 5 PM and drop it off earlier on June 16th. It has taken me over 11/2 hours, and still no way to contact the local office or add car seats. Terrible website. Terrible customer service. read more

Had a great experience! They even upgraded me without asking to a nicer car category. Would return anytime!

The company is a scam. My husband travels every week for business and rents cars weekly from the major rental companies. This was our first time renting here ever. We rented a car in July, and upon returning we went over the car with two associates, using their iPad, and did a full investigation. There was ZERO damage when we checked it in and they drove it back to the lot. 3 months later and we now have a bill for a "hole" in the tire for 300 bucks. I demanded an actual photo of the actual tire. They sent a picture of a huge NUT, in the top of the tire, in the middle of the tread no less. This definitely was all done after the fact. The NUT is so noticeable that when everyone walked around the car upon checking in, it couldn't have been missed. Ironic there is no hole in the tire because the nut is placed in between the tread, preserving the tire. Check out the company who does the billing for the parts. It's a two person company making under 500k a year. Screams scam. DO NOT RENT FROM THIS PLACE EVER. We will never go back. If I could give zero stars, I would. read more

First time using Sixt and booked the car before seeing the reviews of the Venice Beach, CA location. I was worried after seeing so many negative reviews but figured it would be too much of a hassle to attempt to cancel so I rolled the dice. First off, price was WAY less than all the other rental companies. There was no additional fees because they were just far enough away from LAX. Simple UBER ride there saved us almost $200! We arrived on Christmas Day and there were two well dressed customer reps both friendly and offered assistance. Since we booked online and had everything filled out prior to arrival all the needed was a copy of drivers licenses, confirming credit card. He told us the vehicle he had selected for us and it was one of the ones the category we selected. He asked us if that would be ok or if we would like to do an upgrade. We were satisfied on the original vehicle and didn't choose an upgrade. He mentioned there were some minor scratches and chips and was noted on the receipt and that the car was next to new. He gave us the keys. I walked around the car and everything I saw was noted on the receipt and we were on our way. We had the car for 7 days no issues what so ever. Returned it the night before and was greeted by a different customer service agent. He too was very friendly and made the return process a breeze. All in all it was a fantastic experience! I was charged nothing extra and cost me exactly what I expected. I will definitely choose Sixt again when I need a rental car. The Venice Beach, CA location was nothing like I feared and am glad I didn't listen to those negative reviews. read more

We came from Chicago to visit LA and requested a Camaro and the staff there assisted us with amazing service! Mauro and Vanna are both awesome staff members that provided us with the best service we have ever had with a rental car service! Highly recommend renting with them! read more

I like the cars they rent out which is mostly brand new and less miles, for the same price you can only rent older model cars at other companies. read more

Not only the worst service I have ever experimented in. Rental Car office but the manager Vena is a simply a real crook!! And her staff Extremely unprofessional with insulting ways of speaking and handling business. If you want to avoid being treated very poorly by extremely rude and uneducated people you might as well stay away from that office and that company. The general company sixth confirmed me twice on the phone that they keep your car 24 hours available for you, once you have booked it. But that is a total lie!!!!!!! Oh wait no maybe I was lied to by the manager in the office so she could charged me a 40 extra dollars to give me an upgraded car I didn't want to and never asked for. The facts are that since I did not make it in time to get my rental car in the evening I went first hour in the morning at 7:30 so I won't miss my doctor appointment. That was the reason why I was renting a car!! As I did not want to be late to my doctor appointment And the manager have given my car away to another client I was forced to accept The upgraded bigger car she told me that was only available! I have no other option to say yes thank you otherwise she she would've not even rent me a car. So basically no complain yes please take as much money as you want because I don't have a choice I need to get to my doctor appointment, but then came the worse she purposely processed that upgraded extremely slowly, she did not have the intelligence, efficiency, of kindness to ask her three workers that were there present doing nothing to start getting my car ready so I couldn't make it in time. All the opposite they were chatting in the back of the building and I have it on video. And the manager was being slower than a snail getting my upgraded car ready! Of course after such as unfair and slow process I did not make it to my appointment and the next one would be in six months!!!! People like you deserve to loose their job As the terrible consequences of your non-professionalism and careless attitude is heavy in responsibility. The company six never apologized to me and did not have the diligence to reimburse me the entire rental As not only I only needed the car just to go to the doctor appointment instead I had the worst experience and on top of it when I returned it and asked for written proof there was no damages on the car, The lady refused to provide me with a documentation and as I insisted and asked a few time she keep on refusing and her answer was : " I'AM NOT HERE TO BABY-SIT YOU!!" this people confused Customer service appropriate language with I don't know what exactly.. If you want to rent a car and have a good experience avoid at all cost SIXT company they obviously hired very under educated and rude workers and have a crook as a manager on top of it!! Oh! and that was on 21 st November 2018 to be precise. Yes not a Happy thanks giving for me but I wish you a merry Christmas now. read more

One of the best sixt branches locally. Venice offers affordable prices for luxury cars with excellent customer service. Mauro, Geo, Korra, Vanessa were all great, and most importantly they care about you. It was my pleasure to share an experience here. read more

I love these guys! They are so accommodating and understanding. I've rented from them on multiple occasions and they're always very helpful. Vanessa and the branch manager Vanna are the best! Vanna really does try to find the best solutions to make sure you are in the car you'd like! Highly recommend. read more

I keep seeing negative reviews about Sixt. I have used them twice with no issues and plan on using them again. I know you are NOT guaranteed a particular car but I have been happy with the car options I had each time I chose to rent a luxury vehicle. The staff was wonderful and polite. I basically walked right in and got in my car. If you have the app and all your info is filled out, you are able to choose your car 30 mins BEFORE you go pick it up. read more

Rented a car from them this past weekend. Great experience fast service both for picking up the car and dropping off. I can see how people complain about the customer service taking forever to help out there was only 1 representative the both times I was there. The car I got was in great condition (2017 Chevy Traverse). I was having second thoughts about renting from here due to the previous reviews from other Yelpers. My experience there was GREAT. read more

Got a great rate for the vehicle I received and also was a brand new vehicle which is always a plus. I would recommend with the low rates and new cars. read more

We came back for my nephew's graduation at USC and I have to say the prices are unbeatable in LA. I'd rather fly here and rent a car than driving hours down from the Bay and put those miles on my car. read more

the worst!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! do not rent from them. this company is substandard by far. poor communication, policy, customer service fortunately my credit card will not make me liable for the charge. only wish i had not wasted my time. read more

I have to say...sales rep Mauro M. at the Venice Beach location is a total rockstar. I have rented at this location several times in the last few months and he has gone out of his way to treat me like a valued customer, which certainly isn't something i can say about the other employees or the phone representatives. Overall, I love this rental car company. For someone like me that rents frequently- their cars are reliable, inexpensive, new and full of options. Thanks Mauro! read more

Booked a car online two weeks prior to renting and PAID IN ADVANCE!!! Show up 10 mins early to pick up the car at my "9:00am" reserved time, and the girl at the counter says; "I'm sorry, but we don't have a car available for you today. You can use one of our pickup cars and drive to the LAX location to see if they have one available for you there." What???!!! She then tries to call the LAX location to see if they actually have another car and is put on hold. After waiting for about 10 mins and getting more and more nervous watching the time go by, I said just cancel it and I'll go somewhere else. This was a huge inconvenience as I was traveling up California and had an appointment to make in Santa Barbara that day. Had to call Enterprise down the street (where I normally rent from) and by chance they had a vehicle available for me. Even better,,,, NO CALL or correspondence from the manager or ANYONE after the fact to apologize for the inconvenience. Talk about "lack of customer service." I received a refund two days later for the rental via email (luckily). Rent here at your own risk. For the BEST service, head down about 2 blocks to Enterprise on the corner of Lincoln and Washington. Ask for Julie, Dulce, or anyone else at that branch. They are super welcoming, accommodating, quick, and reliable. Their fleet selection is usually good as well. read more

I am a regular Sixt customer, and try to choose them when possible because of their nice car fleet and good service. Today was unfortunately not a good experience though. It's my first time in LA and I booked at Venice because it was close to where I'm staying. I wish I'd read the other Yelp reviews for the Sixt Venice Beach location prior to booking. I booked my car the day before and scheduled to pick it up at 10am. I was there on time and everything seemed fine. I booked a BMW 5 series and received a completely OK Audi A6. I had added the "Integrated navigation system guaranteed" option in my order, to be sure that I could easily navigate in the crowded streets of LA. But when I got my car, it turned out that the GPS system was out of order. I went back to the counter and waited for quite a while before I got help. The person processing my order told me that the subscription for the system probably had expired, and handed me a portable Garmin system, with no excuse or "sorry about that". I asked if someone could install it for me, and she did. Then it turned out the Garmin didn't work, and she went in to get another one. This whole process took quite a while and she was not very accommodating in general. While she tried to get my GPS system working, a lot of other people were waiting to be helped by the counter. The second Garmin system wouldn't power on either, but I was told that it probably was completely out of power and had to be charged for a couple of hours(!) and would then work. I was only interested in getting out on the road so I thought "ok" and went off. Then I discovered that the charger/power supply didn't light, and went back to get another car. Once again the tone from the Sixt employees was very unfriendly, and since they couldn't provide another car, nor a functioning GPS system, I wanted to cancel the whole booking and get refunded. They couldn't do this for me, but told me I had to call Sixt Customer Service. After 10 minutes of horrible waiting music on the phone I realized that I would probably end up spending more money on my phone bill (I have a Scandinavian phone subscription) than the rental car and gave up. We are now about two hours into my rental period and I was not especially keen on continuing dealing with the Venice Beach office. I decided to drive down to the Santa Monica office and ask them for help. When I did, I was met with a huge smile and an extremely friendly and helpful Sixt employee helped me get a new car (Brand new Cadillac STX in mint condition with fully working integrated nav system) in 20 minutes, and that made my day good again! I would totally not recommend anyone booking a car from Sixt Venice Beach. They have nothing to do in the service business. Go to the Santa Monica office instead! read more

I have had two fannntastic experiences here, both times driving to Arizona and back. Not one glitch in the process from A to Z. Pick up was seamless, cars were awesome and brand-new practically, they drove beautifully, the drop-off was greatttt. The prices were impeccable, and there has been hardly any wait with either experience, picking up or dropping off. I would highly recommend. Book online, and it's easy!! Cost was about $20 a day for four days, with tax. Like a $100 bill the first time and a $126 bill for the second time, each four-day trips. read more

Average service. Forgot my card that I booked with online so I had to pay for a slightly more expensive car. Overall average experience.

Sixt has a very bad customer policy on toll roads so beware. They charge you a $5 fee for every toll road you drive on that is covered by thetollroads.com. My toll charge was $2 I ended up paying 7. Happened twice so sixt copped $10 extra from me on a $20 day rental car. No notice up front. Couldn't pay online like regular driver does because of crazy unfriendly policy. This is what drives Americans crazy and makes us know corporations are out to squeeze more money from us. Look around before you sign up with sixt. Then business complains about federal regulations. Treat customers fairly first. read more

The Service At Sixt Rental Car At The Venice Location Is Excellent I Had A Problem With A Double Booking And My Credit Card And Company Rep M. Mauro Help Me Resolve My Problem Quick And With Ease. A Very Professional Guy With A Cool Personality If Only The World Had More People Like Him It Would Be A Cool Ride. Thanks Sixt read more

Most reviews say that Sixt is excellent and I wish it had been our experience. After making our booking online - we arrived to find that the GPS we had booked (& paid for) had been 'given to someone else who needed it'. We were then forced into a more expensive car, which had onboard navigation built in. An hour into our driving day - our navigation stops working as the subscription has expired with the supplier. Lost in LA with no access to maps or navigation, we eventually make our way home. Next day back to SIXT to be told sorry - but if we want a working GPS we'll have to drive to another branch to pick it up. But here's some driving instruction sprinted from Google. We spent multiplied HOURS trying to deal with SIXT's mistakes, without a single apology or admission of fault. The staff were not empowered to make changes or help our situation - and the whole experience left a bad taste in my mouth. Do yourself a favour and go to enterprise or mpg car rental across the street. I wish I did. read more

Smooth ride, smooth experience, smooth services, definitely going back. Very soon. One of the best rental car companies by far. They're blowing their competition a sixt sense. read more

Got into a car accident driving from San Francisco Wharf location to Venice branch due to the fact that sixt provided me with a car with broken breaks. Not only did they charge me for the two weeks it took them to get the car returned to them from the tow company, they have not compensated me for any of the expenses that this has caused. Worst rental car company, would not recommend. Awful customer service. No one has been returning my calls, the managers at both locations are "away" all of the time that I call in and their service line just transfers me between departments without giving me any answers. I should be suing you for the damage you have caused. read more