I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

The salesperson was very knowledgeable and showed me several options within my price range. There…read morewas a large selection so I found this to be very helpful. Setting up delivery was seamless and, all around, communication was great. The delivery team efficiently brought in the mattress and even removed their shoes once inside the house which was quite thoughtful and appreciated. Overall, I found everyone friendly and professional. I am a repeat customer and look forward to purchasing my next mattress from them.

Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

Great experience, help me pick out the exact mattress I wanted, and sold me a queen at a double…read moreprice

Ordered a king size mattress that I was picking up a few days after ordering, since it was being…read moredelivered to the store. Was guaranteed that it was in stock at the warehouse. Received a call the day of pick up and was told it was not available. The sales person offered an upgrade and free home delivery for the following day. I had company coming and needed the mattress, so I was ok with this, although I had not tried or seen the new mattress. The delivery was made, but the mattress was damaged. We were told we would be contacted when a new mattress was available for delivery. That never happened. After visitors and vacations we touched base with the company, and they don't want to do ANYTHING to help us. At this point we just want a refund. This is not a company that we want to give our business to! Update: We emailed as asked and NOTHING has been done. No response. 7 months later-nothing. We paid 600 for a damaged mattress. No one at the store or corporate did anything to help resolve the problem.

Round 2 - My daughter purchased as new mattress a few months again and Syeda was super helpful and…read moremade sure she gave her the best available price. We are back for Round 2- what was supposed to be for our guest room, ended up being a shopping trip for the Master. We spent several hours from bed to bed, rearranging the store practically to try out certain bases with certain mattresses. Through it all, Syeda was patient, and extremely accommodating. Although we haven't yet made a decision on what we actually want (really liked the Tempur-pedic)... I felt as though today warranted taking the time to post a review. This process can be extremely stressful, and confusing.. and sometimes uncomfortable due to pushy sales people -- not here! Not Syeda! At every turn Syeda put the ball back in our court, and reminded us that there is no best or worst. The decision is preference and what feels good to each individual person, their lifestyle and focus. This Mattress Firm is truly the best one in NOVA, and it's because of Syeda. If your looking for a mattress at any budget, be sure to stop in and see Syeda.

My mother ordered a bed and was offered an adjustable frame with headboard attachment in January…read more The mattress and arrived with the adjustable frame. The professional bed installer said, " oh well this doesn't work" when he had the wrong parts for the head assembly, and he left. I went to the store,provided them with the correct part number. Another part was ordered, when it arrived in about 3 weeks, it was the same incorrect attachment. Next we had to order directly from manufacturer. This was wrong as well. Finally a new basic frame was brought over in exchange. The installer didn't have bolts, so he TAPED the headboard to the frame! Poor service, poor installation. We do not recommend this store.

I always saw this place on my ride home from work but never knew how to reach it. One day it just…read moreso happened we were having a kickball game down the street. And I was early (for once) so I decided to venture to MATRESSLAND. Large warehouse filled with matresses - duh. I was greeted by a very friendly sales person, Navid. He showed me different mattresses until I found one that suited my needs and my price range. I needed something firm but not too firm, I cant do memory foam (back problems) so he recommended something in between. I knew it was the right mattress from the moment I layed down on it. Firm but not to firm, soft but not too soft. Navid was very helpful and also hooked up the delivery, I was unable to make the first date so the dispatch was able to fit me in 2 days later with a 3hr window. The mattress came as expected with no stains or defects. I would recommend this place to anyone looking for a new mattress.

These guys are crooks…read more They sold us on their great exchange program. Try the mattress out, if you don't like it they'll exchange it within 30 days for one of equal or greater value. Sold us a $1400 mattress that ended up being terrible and when we tried to exchange it on a different mattress, we ended up having to spend an additional $800 for the right to exchange. Save your money and headaches and go elsewhere.

After reading many of the positive reviews, I stopped by the Frederick Mattress Connection store…read more Karen promptly greeted me and I told her that I needed to replace my damaged box spring (foundation). She showed me the quality item that she generally recommends for inner spring mattresses and worked within my budget to get me a satisfactory price which included delivery and takeaway of my old box spring. Karen was polite, low pressure, and very knowledgeable. We spent a few minutes also discussing mattresses and it was obvious that she knew her product lines. I Highly recommend the business. Will definitely return when I need another mattress.

2/28/25 Update to my previous review. Our mattress and box…read morespring were delivered today. The delivery came a few minutes early which we appreciated. The two gentlemen making the delivery were responsive to our questions and very good at what they do! They removed the old mattress and box spring to recycle. Great professionalism and good work guys!

I've been looking for a bed for my new apartment. My budget before walking in-store was sub $1000…read more Joe, a sales representative was more than happy to show me their options, but was realistic in what that price range offered (Nothing outstanding). Out of curiosity, I asked him what mattress he recommends... Instantly I was beyond impressed with his suggestion- so much so that I asked if I can come back in a few days with a decision. Now, I own a mattress that I plan to have for at least 15-20 years (Warranty included). Both Joe and his manager were flexible in negotiations, gave me options, and most importantly NEVER pushed any products on me. They simply asked what I'm looking for, and showed me what they had. In summary, these gentlemen appeared clean cut, savvy at their job, and gave insight without the "salesman" reputation we all tend to steer clear of. Thank you guys tenfold!

They have a nice selection of mattresses at a number of price points. Joe was incredibly helpful to…read moreus. We felt like he tried very hard to help us in whatever ways he could. Delivery was scheduled for the next day; they arrived promptly and took the new mattress upstairs. All in all, the service was great and the selection was ample.

First I had a great experience purchasing my mattress. Masood answered all my questions and helped…read moreme pick out a great mattress. But weeks later when I called to changed date of delivery, I asked if delivery person could push inside of my apartment door instead of at door. NO, not unless I payed the $99 delivery, setup and take away old bed fee. I am unable to lift over 10 lbs and use a cane to walk. But somehow I will get it in door. THANK YOU mattress firm located in the commons in Martinsburg, WV. If you are handicapped don't buy there unless you are willing to pay out $99 to have it delivered inside of your door. NO customer service anymore!

Really? Ok, so I went into the local Mattress Warehouse last week and purchased a mattress and box…read morespring. Due to my work schedule, I had to wait until today for it to be delivered. They dropped off the items and removed my old mattress and box spring. As I remove the plastic from the box spring, I notice some damage. Granted, it is not structural damage; however, it is damaged nonetheless. I call the store. They want photos of the damage emailed to them. I did so while still on the phone with them. If they are to replace it, the earliest I can get a replacement is Tuesday. The employee said it is just cosmetic damage. Who cares!?!? If I buy a new car and it runs perfectly, but the front bumper is dented, does that mean I should be just as satisfied with my purchase? No! C'mon man! Individuals, as well as businesses, are failing miserably at having and maintaining any sense of accountability or integrity.

I was on the hunt for furniture set to put in my theater room area. I bargain shopped around…read moreseveral places in the area to find something I liked without spending a crazy amount of money. Googled and found Mattress Mike which was near me and didn't know existed. Took a chance and decided to drop by in person to see what was available which was on a Saturday. I found a nice three piece set: couch, loveseat, and chair that was available. Decided to check another place and found the same set for slightly cheaper. Came back to talk with Alberto (who was super nice and worked with me patiently) on comparing prices. He was able to match for the cheaper price if I was able to buy that set that day or next day and get delivery by Monday. I went ahead and got it. Fast forward to Monday. I got a call from Alberto saying their delivery guys could only find two of the three pieces for my order to deliver. I could get a black/white set (in picture below) or try another set that was similar at no additional charge since their was an error on the factory end. He sent a text with the picture of the available option which I also really liked and I decided to go with it. They delivered it by 4pm on Monday. Delivery guys were super fast and polite. I would highly recommend using them again even with the slight hiccup they handle extremely well. Picture 1: set in the store they had to showcase. I originally ordered that set but in all black Picture 2: set that was available last minute that's was delivered. I love it!

Best place to get a mattress for your college student! They are so helpful and kind---esp. great…read moreduring the stress of moving in a college student. They offer delivery to where the mattress will be used (even on the 3RD FLOOR! --- or they also they will help you put the mattress in/on your car.) Highly recommend! Their mattresses are comfortable----and they sell furniture as well. (The outside of the building might look off, but high-quality product inside!)