I wanted to leave a review after the great service I received. Kudos to Ben for helping me find a…read morediscontinued shoe and going above and beyond to transfer them so I could purchase them. Thank you Ben for being polite, helpful, and getting me the shoes I was looking for. 5 stars

Always have good deals . Must remember that this is an outlet store you see something you like GET…read moreIT chances are it won't be there again. They always have some kind of deal just ask . Mia was very helpful . I have had six kids and my self buy shoes here over the years.

I always come back here because the Selection, Service, and the Price Matching. It's tempting to…read morejust order them online and just wait. When it comes to shoes it's always better to try them on before buying. That is the best reason come here instead of shopping online. This time I came here because my daughter wanted some UGG Sneakers. Chloe helped us and she was Phenomenal from the start. She searched for a pair that would fit my daughter and in a color that she would like. She took the time to check online at her other stores just in case she wanted a different color. My daughter loved her and Chloe was asking her questions about school and her Bday. This exceptional Service is why I always choose to come to the El Cajon Store. They are always happy to help and they always have what you need in stock. My daughter loves her new UGG sneakers and just had to wear them out of the store.

It's time to do the review on the place that I have been loyal to for about 5 years now, I am an…read moreunderground pipe layer by trade. I go through 1-2 pairs of boots a year . A couple of years ago years I landed on Throrogood work boots! Absolutely amazing price. I felt compelled to write this review because after my last pair I had an issue with the boots where the bottom split open, I was worried I was not going to get compensated in any way but upon return taking them in... to my surprise they were more than willing to out right just gave me a new pair stating that these boots don't just do that don't must be a manufacturing error or something of that sort. (I have not had a problem since) The customer service is fun and lighthearted, kinda feels like you're buying something from a friend if that makes sense. ALL employees are more than knowledge on just about every boot in the store. Definitely will give you insight and reference you towards the right pair for you. PS make sure you get some mink oil to help keep your boots lasting!! Thanks Boot World!

I like going here for Birkenstocks, Hoka, on shoes as they have wide shoes. They also have much…read moremore. They sells used shoes as well. U also accumulate points for money for next purchase. There have more than one location.

Been buying shoes here when it was located in Lemon Grove and moved to La Mesa years ago. Bought…read moremany pair of shoes here. Two days ago I spent 110.00 for shoes. Today I spent 65.00 for shoes. There is a a promotion if you spend 75.00 or more you can spin the wheel for free shoes/discounts/gift cards. I was one day off from the promotion, and the Manager would not allow me to spin the wheel. I didn't think it would be a big deal, but apparently it is. The promotion is to pull customers into the store, to buy and hopefully buy more. To become part of the Birkenstock family/group/repeat guests. I didn't feel that way when I left. I have a pair of shoes being shipped to the La Mesa store for Monday delivery. Will see how that goes. Thank you.

Shout out to Spencer for helping my wife with the specific shoes she was looking for! He was very…read morehelpful and she got the shoes in 3 days! Excellent customer service and we will be back for more shoes (eventually).

This Corporation has an unfavorable return policy.The clerk at the store ordered the wrong boots…read morefor me. This happened to me on the 27 Nov 2015, my wife bought a pair of the 1460 Doc Martens, I realized they were not leather (Store #371). As soon as I made it home from work that day, I told her these were not leather boots. We promptly took them back to exchange for a pair of leather boots. Empl# 420647, tried to convince me the Vegan Leather was real leather. I just told him to order me a pair of 1460 Cherry Doc Martens Leather. The return at this point seemed smooth but to my surprise on 10 Jan 2016, the day our family could gather and celebrate Christmas, we discovered the boots that had been ordered by the clerk were the completely wrong boots (R15265601). We followed the return instructions. Returned the incorrect product to Journeys Inc. The RETURN instructions were followed. The boots were sent via UPS Ground (Track#1Z V52 2E3 06 2605 1968) on 11 Jan 2016. The instructions said the product could not be returned to the store and I would receive a credit to my card once received and processesed. RYAN at the Dock in Lebanon, TN received the boots on 15 Jan 2015 @ 1059. I was NEVER credited by Journeys Inc. $169.99....Still waiting patiently for my refund. On 12 Feb 2016, I called customer service on there packing list 1-888-324-6536. Tragically laughable, Journeys Inc prints they incorrect phone number on their packing lists (Picture Posted) I hunted down the CORRECT number somewhere in the internet. Spoke to a Journeys Inc operator I explained that I did NOT receive a refund, I gave her all the info. She told me I would be contacted in a couple of business days. Still waiting patiently. Customer Ref 080371347520151127 Warehouse Ref 3010113

Great place I don't get why they only have a 3 1/2 star…read more I came in to get a cowboy hat, Josh at the hat stand was super helpful cool and respectful And Aldo working the register was also nice and respectful as well, 5/5 stars would recommend, came here a few times have never had any issue everyone has always been cool respectful and helpful

I walked in not knowing where products were located. Josh greeted me, saved me time! He was kind…read moreenough to narrow down my selection of boots. I walked out purchasing Thorogood boots, a few shirts that he helped me out and recommended brands. Thank you Josh for your hard work and guiding us through our new shopping experience.

I picked up a couple of pairs of shoes from this Big 5 Sporting Goods store. One pair for walking…read moreand another for easy to moderate hiking trails. They had both in stock, so located them was quick and easy, not to mention having my size. Both pairs were very affordable. The young lady at the register was very cool and helpful. The store was very well stocked and organized. They offer a good amount of parking at this location and a very good selection of shoes.

Staff was fantastic! They helped us quickly and easily find everything we needed. Mom and I now…read morehave Pickleball shoes, she has wrap around sunglasses that she wears all the time now, dad got a great sun shirt and had to protect his head and neck from sun cancer. When we first walked in, it seems small and a bit overwhelming and I almost didn't want to bother asking for help. I had my reservations as to whether or not they would have anything for us. So I was thrilled my expectations completely.

First time in the New Balance Factory. For some reason I thought I would find what I wanted but…read moredidn't. The prices seem fair but I though it was like be more inexpensive than going to foot locker, kohls, or any other shoe store. Upon walking in I was not greeted but I don't expect that from every store (sometimes maybe they're busy? Who knows). It was very packed, a bit hard to walk around. The selections were amazing though, but I didn't make a purchase. Might come back and give them another try.

I came here to return a couple of pairs of shoes that didn't fit and ended up ordering a third…read moreonline that were perfect. The staff member who helped with the returns made the process so quick and easy! There was a great selection of shoes and a whole wall of clearance shoes. A great outlet store with solid deals!

I had an amazing wonderful experience at shiekh today Mic was very helpful he helped me pick out…read moreshoes for my family and he has good patient and made sure everything was the right size he double checked all my shoes i give him a 10 for excellent customer service when yall shop their look for mic he going to get you right .

I looooove shoes ... but I also like customer service .. there was 3 pair I wanted and apparently I…read morewas asking too much .. these girls have no customer service .. at all I bought one pair cause I needed a new size in the other 2 .. they rolled their eyes walked away, I walked back to them and I looked like I was annoying them .. too bad .. but that's ok saved me $200