Absolute scammers…read more I want to preface this review by saying that everything that happened to me today happened last year when I ordered my contacts through them as well. That time, I chalked it up to a misunderstanding. This time, it's clearly a scam. Several weeks ago I got my annual eye exam. My prescription didn't change much, just a few degrees in one eye. Still have an astigmatism in the other. I have been wearing the same brand of contacts for years. The doctor asked me if I liked them. I said yes. We had a whole conversation about them being bi-weekly, and her double checking to ensure that I liked that. Then, she trialed me on the updated prescription. This part is important--I opened the trial contacts myself. I tried 3 different ones, just different numbers, *ALL THE SAME BRAND*. I know what they look like, I've been using them for years. My trial was the same as what I always use, what we discussed, and what I asked for. Flash forward to picking up my contacts. I pre paid when I ordered. When I arrived at the store, I look in the bag and the first thing I notice is that there are not enough boxes for a year supply. There are. 12 pairs of contacts. I pick up the box, and it's not my brand. It's the store's own personal brand. Not only are these monthlies, but they're a whole separate brand. I tell the girl at the desk (glass, black hair, shorter) that these are the wrong contacts. While she was professional enough, I do want to say that she was very passive aggressive with me. She told me that the doctor trialed me on this brand. I told her I opened up the contacts myself and that the doctor and I had a whole conversation about it, and that is factually untrue. She just says "okay" and then continued to say FIVE MORE TIMES that the doctor trialed me on this new brand and that I'm wrong. I shut it down each time. Anyway, I ask for my correct contacts, and come to find out that the doctor put it IN MY PRESCRIPTION that I can only have this brand. In my literal prescription, the thing that I should be able to take to any store, she noted that I can only have some soft flex thing or whatever that's in their own personal brand. This is absolutely crazy to me, which I made sure to tell them. I straight up asked to girl helping me "does this not seem like a scam to you? To say that I can only have the brand made by your company?" She didn't really have much to say about it. It was very clear that she thought I was the problem, when they're the ones running a very clear scam. I stayed until they changed my prescription to take that out. We never discussed this brand. Never discussed soft flex. The girl at the desk tried to tell me that my old brand wouldn't work for my astigmatism, but I told her the astigmatism isn't new, and that the brand does cater to it. She did a quick check to very quickly realize I was right. They tried to order me the correct contacts, but I had them refund my order entirely and give me an updated prescription to take elsewhere. This place will never, EVER be getting my business again. It feels like it should be illegal to put that I can only have this company's brand in my official medical prescription. Absolutely absurd. I'm sure they get a kick back from selling their own brand somehow, especially since this happened to me not once, but twice. And on the second time, I clarified with them at the order that I wanted the same brand I always wear, and they confirmed that's what I'd be getting. I walked out of there nearly an hour later with no contacts, and an absolute disgust from this company and Doctor Diem Tran. They should be ashamed of themselves.

america's best is a stretch. used to go to eyeglass world and had no issues. the staff was friendly…read moreand helpful. my lenses were changed out in less than 48 hours. the price was very affordable when paying oop. now that they changed they wont change my lenses cause my frames are designer. they had a long list of frames they won't do. they always had you sign a waiver and they charged you extra for your own frames, so not sure why the negative switch. hope their corporate sees this cause they lost a loyal customer. *2 stars cause their employees are always helpful and knowledgeable

Jenny (store manager) is absolutely FANTASTIC! Came in with an issue, and left with problems…read moresolved. Extremely knowledgeable, professional, and kind. Highly recommend this specific Sunglass Hut. Wide selection as well Thank you Jenny!

I have bought all of my sunglasses through sunglass hut. But I will never buy another pair from any…read moreof there stores again solely based off the terrible customer service at this store.. Went in to return a pair that I did not wear even once. The employee pointed to a scratch I couldn't even see. She said she couldn't return without a manager. I asked when the manager would be by and she said she had no idea. I emphasized that I couldn't even see the scratch she was talking about and she just said yeah I can't help you. Very rude never again will I patronize your Buisness

Got a nice, patient demonstration of a new technology. The store can do all normal optician…read morefunctions.

I had a appointment with Dr. Makor and she is the sweetest! I was a little nervous to get my eyes…read morechanged because it's been a while and at another location I didn't have a good experience. Dr.Makor makes you feel like a friend you haven't seen in a while. She helped me feel calm and made me laugh a few times. She is worth every penny! I felt she listened to all of my concerns and answered all my questions. The lady in the front that stalls the glasses I wish I remembered her name. She was so sweet! She was also very helpful and patient. She deserves a raise!

I had an excellent experience at Staten Optical. I walked in and was greeted right away. They took…read moremy glasses and, within minutes, Jose had then fixed and properly sized. The entire process took under five minutes, and I appreciated the fast, friendly, and professional service. If you need quick adjustments or repairs, Staten Optical is a great choice. Kudos to Jose for the efficient work--I'll definitely return for any future needs. - Jenna was amazing as well!! .

WORST PLACE! I can't talk about other locations but the one in santee off mission gorge rd is…read moreHORRIBLE!! Don't come here! I had a pair that they gave me the lady said i can just keep them as a spare and i went in to get my other real pair and and the guy said ya we need them back!! Like don't have ur employees tell me one thing and do another!!!! And he was like why you only paid for one pair it's like well your guys employee said I could keep that pair just horrible service

I walked in today with my eyeglasses. They had stripped screw that would no longer stay secure. The…read moreyoung woman at the reception desk greeted me. I asked if they did small repairs. She said they could and took my glasses off to a counter a few feet away. She spent several minutes Trying to install the little screw that I brought her.she then tried to tweak the little hinges on the frames themselves and then brought them back and said she was sorry she could not take care of it. She recommended I take my Columbia glasses to the Oakley store since they sell Columbia glasses there. I asked her if she knew any nearby but she did not. I said thanks and I took my glasses over to Kaiser Permanente where I purchased them. When I got to Kaiser I explained to the person working at the counter that I could not get the screw in anymore as it was stripped and they said they could take care of it for me. Iopened up the glasses and handed them to a technician who pointed to the hinges and asked what happened. While the young lady at eyeglass world was working on them she crushed the hinges together with the needle nose pliers she was using, (where the screw goes into and the arm) would no longer fit in place. I was told they could try to fix them but there was a great possibility that it would fall apart and be ruined. The tech at Kaiser worked on them for about 15 minutes and gently was able to pry the little hinge open far enough to be able to get the arm installed and a new screw which was tapered in place because of the threads being crushed by the pliers. It is my fault for not looking at my own glasses before I walked out of eyeglass world but I really wish that the person working there would not be so deceitful as to Damage my property and then hand them back to me with a smile and recommend I go somewhere else. For this reason I cannot trust this company, specifically this location to work with my property or earn my money and respect.

I came in here after having a rough experience at another store. Wow what an experience. Everyone…read morewas was welcoming and friendly. Victor and Amanda helped me find my Third Pair of glasses that Tia the district manager was helping me out with. I told Tia the wrong store too!! I told her I was going to santee and accidentally came to El Cajon. I am glad I did because I found the perfect pair of glasses and had fun doing it. Victor was very helpful and knew exactly what I was looking for. He let his personality show and made me feel like one of his friends. Amanda was super busy but made time to make sure I was taken Care of. In fact they were both busy but still made sure I was taken care of. Way to JK team. Can't wait til my lenses get here.

Luis was so helpful and awesome to help me with my sunglasses and prescription. The eye center…read morehere in Santee is the best!

Luis Rivera is the most helpful and kindest man on the planet, he is so helpful in answering…read morequestions. This place could not run without him and we appreciate his hard work.

With the expansion of the San Diego Trolley has one new line that has so.many new additions for the…read morecity of Santee new one had been added the Copper Linevthatbhas been running for two weeks tome from thw Elcajon Station. My days travel on the Green Line to the City of ElCajon with the new trolley that has been running for about two weeks. For the Green line trolley has been running to the Santee Town Center for there is one car that is operating to the Santee Town Center . City of Santee has been the one station with two Trolleys with the switch over the train station with an extra track that was constructed for the trolley the regular line you will see a stop sign at the tracks.. For the service to the Santee Town And nter you can buy a probto carx for $7.00 as s round trip pass youvcan change over to the city buses and the Express busses of the Diwntown. Taking day trip on a disabled pass which is ou at $23.00 for almost the same for a couple of gallons gas of gas you can save money for the trolley. Taking my day trip to Santee from the ElCajon Station the service from the station just a few minutes and two stations from ElCajon for the time to Santee is only 15 minutes. With the many stations thst you teCel through you have many bus routes as selections that take you to the many neighborhoods connecting to the malls where you can go shopping . The selections of the many restaurants with the great book stores with stores of Tilly's and dhoe stores . For the Santee Trolley Square with the addition of the copper line that will be the sole trolley which will service the Santee Trolley Center . As a Yelp Elite Reviewer with the many changes of the San Diego Trolley the many trolley lines of the Blue Line and the Green Line which has been the best service . As a Yelp Elite the Copper line has been running for two weeks if you look for the Green line it has been stopped ElCajon Transit .

Copper Line trolley is occasionally marked "out of service in the mornings" when you approach it,…read moreeven 4 mins before it leaves, it won't open. Then it just randomly leaves while being marked "out of service." The communication via, the label of the train should indicate the service provided. I raised my hands in disagreement to the conductor this morning when he attempted to leave, he waived me to get on. Communication is key and I would have rather started my day without having to emote my disagreement with the conductor before my trek to work.

I had an incredibly frustrating and unprofessional experience at LensCrafters, and it was a…read morecomplete waste of time. A few days before my appointment, I came in to ask questions about my insurance and options. One employee was genuinely helpful and told me I'd receive $200 off my contacts if I purchased glasses. That information was the main reason I chose this location and scheduled my appointment. When I returned for my actual visit, the tone was immediately different. The front desk was dismissive, and once I was taken back, the majority of the staff was flat-out rude. The employee who originally helped me wasn't there, and every interaction after that felt like I was inconveniencing them just by asking questions. To be clear, the doctor and the male technician were the only positive part of this experience. They were both kind, professional, and genuinely helpful. Unfortunately, everyone else I interacted with completely overshadowed that. When I mentioned the $200 promotion I was told about, the staff acted like I made it up. They questioned how I "heard about it," then openly talked badly about their own coworker to me, saying she's "really old" and often gives incorrect information. That was extremely unprofessional and uncomfortable, especially said in front of other customers. Instead of trying to help or clarify, the staff seemed to gang up on me. I was there with my mom, and neither of us felt respected. Getting basic answers required far too much effort, and no one showed any interest in actually helping. To make matters worse, when I finally tried to order glasses, I was told I couldn't get the frame or the color I wanted. When I asked if they could check availability at other locations, they said they couldn't do that. No alternatives. No solutions. Just dead ends. I already don't enjoy going to the mall because the environment feels rundown and stressful, so for me to make the effort to come in and be treated this way made the experience even more frustrating. Between the misinformation, rude behavior, and complete lack of customer service, this location is not worth your time. If you plan on using this company at all, do yourself a favor and go to another location. For what it's worth, Roger the manager was polite, but the behavior of the rest of the staff needs to be addressed, it's a clear reason why this location loses business.

Beware when going to Iris Bright Optometry inside Lenscrafters at Parkway Plaza…read more I went in for a checkup visit and a new prescription in early October. After wearing my new glasses for 4 days, my eyes started to feel strained all day and I was experiencing headaches. I went in for a follow up with the optometrist and received a new prescription. After wearing the second new set of glasses, I experienced the straining and headaches again. I called and was asked to make an appointment for another follow up visit with the optometrist a couple of days later. When I arrived for that visit, I was told that the optometrist would not be seeing me and that he would not be giving me another prescription. It would have been nice to know this before I arrived for that visit instead of being surprised by this news when I arrived. I'm not sure what the reasoning or thinking was here, but I certainly do not feel like I was a valued and respected patient and customer. I received a full refund for the glasses I had purchased from Lenscrafters. When I asked for a refund for the $54 co-pay for the optometrist visit, I was told that I would have to speak with the manager of the Lenscrafters location and was told that he would be giving me a call. Nearly a week later, I still have not heard from the manager. I am now left with a prescription that is no good and will have to pay the full price out of pocket for a visit with another optometrist somewhere else. I have been wearing glasses for 30 years and have visited optometrists and purchased glasses through Lenscrafters many, many times (when my insurance has allowed it). In all of that time, I have never experienced anything remotely like this. This has been a truly disappointing experience. I will never do business with this Lenscrafters location again and am considering not visiting any other Lenscrafters location in the future.

The place I had been going to for years usually takes about 1-2 weeks to get me my prescription…read morelenses, so I asked ChatGPT for places that could do them faster. This shop came up, so I went in person to ask about pricing and how long it would take. The person running the shop took the time to explain all my options and was very patient and respectful throughout the process. He was able to get my prescription transition lenses for my new Meta glasses within 2-3 days, which was much faster than what I was used to. When I first received the glasses, I noticed the lenses had small scratches or some sort of smudge. I brought it up, and without any hassle, he kindly ordered me a new pair of lenses at no extra charge. The replacement lenses were ready within just 2 days, and this time everything looked great. He even let me keep the first lenses he ordered along with an extra glasses frame. Overall, I had a great experience here, mainly because of the excellent customer service and how professionally they handled the situation. They also get the job done quickly. I'll definitely be coming back whenever I need new lenses again.

I looked online for a local business that repaired eyeglasses. The owner was very patient and took…read morecare of my immediate issue. I was quite impressed with the large inventory of popular eyeglass frames to choose from and given his business acumen will definitely go back.

We've been going here for years now. Great service modern optometry equipment and a broad selection…read moreof glasses to choose from.

I have been going here for about 2 years, but I think it's time to go find a business that cares…read moreabout client needs. These two stars are only because I had a good eye exam experience with them, and it was a delight working with Dr. Jay. I think their rude manager and staff, and overall reluctance to help is their problem. I ordered a pair of prescription sunglasses from them about a month ago. At the time of ordering they told me that it would be ready in two weeks. I leave for a month-long trip out of the country in two days and that was the sole reason I ordered the glasses so far in advance. After multiple calls to enquire, all they keep giving me is answers like we can't do anything to expedite them, our hands are tied, our insurance dictates the lab, etc. I have been with the same insurance for 8 years so it's hard for me to see how my insurance suddenly has stopped working efficiently. They behaved as if I never mentioned my month-long trip ever. They are leaving me voicemails saying your glasses will be ready next Wednesday and the team will promptly call you. Well, my phone will be off and I won't be in the country next Wednesday. One of their rude employees even said "I know everyone would rather have their stuff expedited and have them before time", well after a month of waiting I feel I am hardly asking to "expedite" anything prematurely. The manager didn't even return my call back because I missed her first call and she left me a voicemail after that when I returned her call she wasn't available an di could never get hold of her. It's like they have just decided to not help customers out AT ALL. They are not ready to accept any blame or fix anything and talk to me as if I am at fault for their incompetence. After so many good reviews, I genuinely thought I had found a good optometry in my new community as I value local businesses so much but I am reluctant to do any transaction with them in the future. I know losing ONE customer might not affect businesses but I shouldn't have to beg for good customer service. I am highly saddened and disappointed as a customer to be working with businesses that have no heart, soul, or empathy.