Can't say enough great things about Ski Dock and Sebastian in particular. To say he went above and beyond is simply not enough. We were first time boaters and everything was completely new to us. Sebastian took us out on the water twice and gave the most professional instruction ever. He really prepared us. We picked the boat up this past Friday and on Sunday, we took it out by ourselves for the first time. Everything was perfect and we looked like old pros. Yeah, we were nervous, but just kept hearing Sebastian's reassuring voice in our head. I hope that Ski Dock knows how good he is and rewards him for it. As for Ski Dock, they get high marks as well. We had been to two other dealerships closer to our home. One came in with a low price, but there was no personal touch. No taking you out on the water and preparing you. Just pick it up and drive off. No thanks!!! Ski Dock was just a little above the lowest price but with their personal attention to detail, it was a no-brainer on our part. THANK YOU FOR EVERYTHING!!! read more

Ski Dock - Sporting Goods Near Me - Austin, Texas

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Super cool spot, shade, good food, good selection, proper drinks. They took a lot of time with details. it's my favorite place I've found on the lake. read more

Great service and willing to work with anyone - big or small sale they take care of me and all my lake friends Float on read more

Bought a new boat from here at the beginning of summer and through the buying process everything was great. What they failed to mention is that the boat's required maintenance would be done by the most professionally embarrassing department I've ever dealt with. The service advisors seem to be nothing more than former salesman that that try and distract you from the present issues with a smile and an "I'm sorry" but NEVER actually do what they're supposed to. 1st incident was within 2wks of owning the boat it was required to have its first $400 maintenance but instead the technician decided to destroy my wake rack by flipping my racks out and allowing them to smash against the slip which inevitably snapped a welded joint right off. Instead of the technician notifying me immediately they cleaned up the mess and took the broken rack piece to the shop so we couldn't inspect it for ourselves and had the office call to notify me. Gets even better. For 3-4wks I had to battle the service team to even come up with a plan to get this fixed but to no avail. Eventually I talked to own of the owners and it was finally fixed about 6-8wks after the incident. Mind you I had a wrecked boat for roughly 75% of the first 3mos I owned it. They offered zero compensation zero genuine apologies and at the end of it made me feel as if I was the one who was putting them out and inconveniencing them. And just recently my next maintenance that was performed was a battle for 6wks as well. I was told it would be done 1-2 weeks after speaking and then got the run around for 4wks after that getting every lame excuse in the book as to why they continously drop the ball. Lastly spoke to the sevice manager and owner today but ultimately the result was the same and they're not willing to fix the relationship At the end of the day i have been more than reasonable with them but their sheer lack of professionalism leaves me zero choice but to never do business with them again and for that reason I can't comfortably recommend an outfit that conducts business in this matter read more

Nothing worse than taking your boat to be serviced in April of 2017 and being charged $772.51 for an annual service and and impeller part replacement. Last summer we only used our boat for about 10 hours because I had just had a baby. This past weekend we took our boat out on the lake and it started to overheat so we immediately took it back to the shop. The shop called us today to say that our impeller needed to be replaced. The same part that they charged us $299.99 plus labor for needed to be replaced AGAIN!!?? It leaves me wondering if they even actually did the replacement last year or just charge just for the replacement. To make matters worse they already replaced our impeller yesterday with out verifying that we actually wanted to have the service done at their shop. So we are left to pay an additional $260 for the New impeller that they already replaced. Had they called and told us it was the impeller and they were not going to replace the part that they've already replaced less than a year ago for free we would have taken our business elsewhere, why would I give my business to the same shop that I'm having issues with a part they already replaced once before! My husband is once again waiting for a call back from the shop to "see what they can do" but at this point I am not confidant in this business or the service they provide to people. I'll update my review as soon as we get our boat back and take it to another shop to have a full inspection of what they did and I'll also update my review after our final conversation with the shop. Until then beware of this shop!! There are way to many boat service facilities around Austin to pick one like this! Update: my husbands final conversation with the shop is that they are taking $75 off our total bill for this service. I will say we couldnt get their fast enough to get our boat back. They are giving us back the broken impeller so we can take it to be inspected at another shop. And on a customer service note: my husbands only point of contact this time was Tommy and my husband said Tommy was easy to talk to, not one time did he provide bad customer service or was rude. He was trying to see what they could do to make it right (since they were not replacing for free) and to keep us as a customer. Overall, I would not/will not take back our boat for service at this shop, just because of the issue we had. If you plan to go here just beware, this is our experience and could be a total fluke or not, we will never know! Happy Boating and thankfully we have our boat back!! My final update. I have updated my 1 star review to a 3 star because Tommy did all he could to make a bad experience the best it could be with a broken boat read more

Ski Dock - Our impeller that was replaced March 2018. - Sporting Goods Near Me - Austin, Texas

I don't give very many 5 star reviews but I do believe Ski Dock deserves them. I bought a new chaparral from them in 2004 and only paid 20K. The boat has performed wonderfully without any repairs at all other than routine maintenance. The sales staff seemed to be very well trained, knowledgeable and they were not pushy which in my mind, very important. I bring my boat in for servicing and everything is done timely, efficiently and any concerns are brought to my attention. I really could not have had a smoother boat purchase and maintenance experience. read more

Their service department rocks!! I bought a 2018 MB B52 last July, 3 of the seat cushions had small nicks in them that I realized after I had purchased the boat. When I reported this, Thad got me in touch with his service department and said these were covered under my warranty. The service department stayed on top of this, it took a few months but they kept following up with MB and finally got the new skins in. Now I have my boat at a dry dock, when they called to tell me the skins were in and they realized that my boat was not on a trailer, they gladly went to my boat, got the seats covers, took them back to the shop and replaced them and went back and put them on my boat. Great service, hassle free...these guys went above and beyond to make sure this was resolved. read more

I never give out 5 stars but Thad and his team at Ski Dock are amazing. We were in the market for a used runabout and visited with the Ski Dock team at this year's Austin Boat Show. We weren't in a real hurry to buy but they suggested January was a good time to shop for a boat. They were very respectful of our budget and desired boat features and were able to work with a boat owner that had her boat on consignment with them to get a sale price that was good for both parties. Thad met my entire family (including 3 grown kids, a grandma and a spouse) and took us for a test drive before we closed the deal to be sure it met our needs. He was quick to point out some minor issues with the 7 year old boat to make sure everyone was on the same page and there were no post sail surprises. Then they recommended a great marina on Lake Travis for us to rent a slip from. He delivered the boat to the slip, worked with the marina owner to set the lift up for our boat and then met me and my kids there the following weekend to give us personal driving and parking lessons. Yep that's right he took us out on the lake and taught the kids how to drive the boat and me some of the tricks to docking the particular boat. My family is so pleased to have a boat and are all thankful we bought it from Thad and his team. read more

Can't say enough about the service I received from Sebastian! I bought a boat, for my husband, as a surprise. Sebastian really went over and beyond the call of duty to make sure the boat was ready and delivered on our special day. The buying process was easy and fast. Looking forward to many hours of boating and a long relationship with Ski Dock and team! read more

This review pertains specifically to the service department. As a result of being a huge procrastinator, I needed a last minute freeze protection done on my boat back in February when Austin temperatures dropped in to the single digits. They got me in right away and saved my boat from a super expensive repair. While it was there, they even noticed that a bolt was missing from one of my belts and asked me if I had noticed a squeaking noise lately. I told them I had and they explained that the missing bolt was the cause. This may seem like a routine thing for them to catch but the fact of the matter is that I had taken my boat in previously to the dealer I bought it from, who is also the dealer that represents the manufacturer of the boat I own, and they couldn't figure it out. So I authorized that repair as well and they got my boat back to me in better shape than I brought it to them at a very reasonable price. That visit alone gave me a great first impression, but it was my second experience with them that really locked up my 5 STAR rating. Last week, I made plans with several of my buddies to meet out on the lake at 4:30 on a Wednesday afternoon. At just about noon, I went to my storage to grab my boat and make sure I had everything I needed to get out on the lake. As I uncovered the boat, I made a discovery that sent my heart right down into the pit of my stomach. Wrapped around my steering wheel was a Ziploc bag containing all the engine clamps and plugs that keep my boat watertight when they are installed in their proper place. I realized at that moment that they had performed a full winterization of my boat as opposed to the simple freeze protect that I had requested. I have no idea how to put all those pieces back together and I knew the lake trip would have to be cancelled if I couldn't get it back in to the shop. I called back over to the Ski Dock and the service manager told me he would be happy to help, but they didn't have an opening until May 3rd!!! Yikes!!! Fortunately for me, he listened to me when I told them they had made a mistake and I needed his help to fix it. He told me he would look up my file and call me back. Just as he promised, he called back about thirty minutes later and said that he noticed in my file that I had indeed requested a freeze protect only and that he wanted to help me out in order to make up for their mistake. He told me to show up by 2:00 and he would pull a tech off another job and get me fixed up in time to still make it to the lake by 4:30. I showed up right on time and he pulled my boat in immediately. Not only did he get my boat de-winterized, he also noticed a few small leaks that he said were undectable the first time i came in due to the freezing weather, and corrected those for free as well. All of that was done in under an hour and they saved my afternoon on the lake. The Ski Dock service department has just earned a customer for life! read more

I spent $100K on a boat with these guys and was treated like a bastard at a family reunion as soon as the cash left my hands, you can do better than these guys. read more

I was looking to pre-order a 2022 Yamaha AR190. Yamaha sells all they make and you typically need to put a deposit down months in advance. I called Ski Dock which is the only Yamaha Boat dealer in Austin. I was transferred to Kevin, the finance manager. He told me the specs and pricing weren't released yet for 2022, but I could put down a refundable $1000 deposit and then when the pricing was announced in mid August he would send me the brochure and I could pic the options I wanted. I agreed and he took my $1000 deposit. He said I was the first person in line for that type of boat. Fast forward to August 17th and he sent me the brochure as promised and asked me to pick out the color I wanted and the options. I send them back and asked when the boat would be delivered. The next email was odd with him saying something about how he wouldn't know the date yet as they were 'figuring out the mix of boats that Yamaha was going to give them". That is where things started getting sketchy. He said he didn't know the date yet, then he started not responding to my emails. I called up to speak to him, but he was busy. He returned my call the next day and told me that I would not be getting a boat. They were only getting three 19' boats from Yamaha. Even though he told me I was first in line apparently I was not (lied to me). Waste of my time and energy, and held my $1000 for several months for no reason. Highly unprofessional and lied to me for months. Would never recommend this place. STAY AWAY. read more

Chase is a real professional. Great service and I will buy my boats from nowhere else!!!

Amanda in the finance department is so helpful! I would highly recommend them. This is the place to buy a boat . I bought my boat in January , good price and good boat ! read more

They are so easy to work with . I got a great deal ! I love my boat , I wish I bought one sooner. Amanda made financing so easy . She was so pleasant ! read more

Do not take your boat in for service or winterization. Every get the feeling that someone is deliberately charging you for parts that you don't need, a service that wasn't needed or worse yet deliberately sabotage a component of your boat in order to charge you more? You know a place has management issues when they have such a high turn over rate of employees. The signs are there folks; they are as BIG as billboards!! Don't ignore them unless you have money to throw away. Don't even want to go into details but Charlie the service manager must get a HUGE commission for generating false revenue at the customers expense. If you want to find out take your boat here; if not stay way and well clear ! read more

Bad experience here - had annual service work done plus a repair and find out that the repair was not done properly. Also got paint overspray on my boat while it was there - I will never be back read more

Just purchased a used Tige from Ski Dock! They took great care of me and did a factory style ballast installation. Works great! I'm a first time boat owner so they even drove with me to the dock to help me launch for the first time. Highly recommended! read more

Very professional. Very friendly! Amanda was so helpful. I m glad I bought my boat and ski dock! My jet boat is awesome!

The pro shop here is such a disappointment. After searching for a specific board from a local company (Shred Stixx) we were told they carried, we went in only to find they do not have any. They push a brand they said was similar, so we took their 'professional' advise and bought it. The board was a doomswell. And at first we were happy with it, it seemed OK, but it quickly dinged up. The top crushed in under our feet, and everytime it was lightly bumped the rails cracked up. We wanted to return it for warranty repair and they said they didn't do that, and that we had to contact the manufacture, so we tried to get in touch with them and we can;t get a phone call back. Super disappointed, should have just looked elsewhere and purchase what we wanted. read more

I purchased a ski boat for $52,000 from Ski Dock. As part of the purchase agreement Ski Dock was to install a $3000 wakeboard tower, and to include a new matching spare tire and rim, install a cradle style spare tire carrier between the framing members of the boat trailer, and a replace a cracked lid on the swim deck. I live in Atlanta and drove to Austin to purchase the boat(14 hour drive). I was told the boat would be ready for me when I arrived. Upon arrival they had not even purchased or installed the spare tire carrier. No big deal. I'll do it when I get home after they ship me carrier. After several phone calls and weeks I finally received the spare tire carrier. As it turns out the carrier sent to me was a cheap $20 bolt to the frame type carrier vs the expensive cradle type of carrier. After complaining to them about the wrong carrier was shipped to me . I was told later that was the best they could do!!! The swim deck lid was not installed either and not ordered prior to my arrival. It was later shipped to ME for ME to install. Now it was time to leave for the long journey back to Atlanta. Less than 2 hours of driving time from the dealership I had FOUR flat tires!!! I was assured they were new tires when I left Ski Dock and the spare was new(as they appeared new). After further investigating of the FOUR FLATS the tires were CHEAPEST tires you can buy. And the tire load rating wasn't even capable of carrying the weight of the boat and trailer. They were severely undersized!!! Serious safety issue for those considering a boat!!!! New tires with proper load ratings had to be purchased at a cost to ME of $600!!!! When I went to use the spare tire for the first time I noticed it wasn't even the right size tire and the rim had rust on it! So much for being new. It was as if they realized last minute they needed a spare for me to leave and grabbed one off another trailer without checking the proper size. Now to the wakeboard tower. Ski Dock claims they had installed "HUNDREDS" of wakeboard towers! After using my boat needing gas. I arrived at a marina for my first fuel fill and was unable to gas up the boat. SKI DOCK installed the wakeboard tower over the GAS cap leaving no room to get the fuel fill nozzle in. I was unable to fill the boat with gas!!! I took the boat to a mechanic and he said he could see where Ski Dock tried to retrofit the cap to gain access to the fill. Ski Dock new of the their error and just sent me on my way. Nearly $500 later it was corrected. Ski Dock employees were great to work with leading up to the purchase agreement. But once the deal was done they were DONE with ME! I was told by an employee to send copies of the my receipts and I would be reimbursed. I sent them promptly. After several weeks of answering machines, emails and texts messages with no response they decided not to reimburse me!!! Claiming their wasn't enough profit in the boat purchase to reimburse me. Hell with the profit! What about the reputation of the business!!!!??? I WOULD NOT EVER CONSIDER DOING BUSINESS WITH THEM EVER AGAIN!!!! IF YOU DO, BUYER BEWARE!!!!! read more