I want to start off by saying that Brandon (maybe Brendan?) who helped size me and adjust my ski bindings was SO nice and helpful, also the ladies at the front desk were very friendly and I appreciated their help as well. However, I had called 45 minutes prior to coming in, asking if they price match. I was transferred to their "web center" who I gave the product information to as well as the price we found on a different website. They said that they would honor the price match and gave me a code. Fast forward to the checking out process, the manager Austin comes to "help" and is immediately rude to me. I explained how I had spoken to someone from the store earlier and I had a code to help with the price matching, he said that he had no idea what I was talking about. I showed him the website where I found the cheaper priced boot and he said "these are not the same color" and I explained to him that I had wanted it in that color but they were out of stock so the man who had sized me gave me the same exact boot but a different color. Overall, they could not help me and told me to go to their other location where that boot was in stock. What upsets me is that I had spoken to someone at that exact store who I sorted everything out with and then I come into the store and am met with someone who is not trying to be helpful at all but rather degrading. I am very disappointed in how this manager, Austin, spoke to me in such an inappropriate and unprofessional way which is very unfortunate because the rest of the staff was very helpful and kind. Sadly, I do not think I will be returning to this location. *** I do understand you have strict policies, but I had spoken to someone at this exact location earlier that day who I gave the product code and all of the information to, I didn't just walk in the store and expect you do price matching. Also, the policies are understandable but the behavior of Austin was not, he was no accommodating and frankly just did not want to help us. He could have said all of that in a much more professional way than he did unfortunately. read more

I would normally give 1 star in this situation but I have had some really good experiences with ski pro in the past. Although last Tuesday 3/3 I picked up my board from a complete tune and a small amount of base work. Went up to ride on an primo flagstaff day (few and very faaaaar in-between). Board looked great, they did a knockout job fixing my mangled edges. Come 10:20 am wednesday, I could have easily broken a leg or torn an ACL. Not one but BOTH of my bindings came loose to the point where I might have been 4-5 turns from coming detached completely. I have tuned and repaired equipment for almost 20 years and have never run into this sort of situation. Yes, my board is complicated to setup (Risers, wide board, strange stance) but please for the love of god, train your staff to admit to the customer they had not properly setup someone's board. Honestly most people would not have noticed until it was too late. Good customer service, good execution, but damn loose bindings is the equivalent of half ass attaching wheels to a car. read more

Ski Pro - check yo shit after using the ski pro shop - Skate Shops Near Me - Mesa, Arizona

Big shoutout to Kenzy and Randy! Bought a snowboard and needed to exchange for a wide and they couldn't have been more willing to help. I wish I lived in AZ cause I'd bring all my business here! They were ready and able to help at all avenues, incredibly kind throughout the process - and helped ship the wide board out to me in LA very quickly. If you live in Mesa you should definitely be using Ski Pro! read more

Wow I am so happy I came here to Ski Pro! Looking for some new ski goggles, Austin was informative and kind in spending time with me to explain the benefits and different brands of goggles! Even taking customer service to a whole new level by also giving me a discount for the price I came in wanting to pay! He showed me exactly how to take care of them properly and how to switch out the different lenses. I am leaving a happy customer and will be back again in the future! read more

Instead of asking us if we needed any assistance, two staff members asked us to move so one of them could organize the goggles on a shelf. Thanks for reminding me to shop online. read more

Okay, so I bought all my new gear about a month ago and that was my first time visiting Ski Pro and everyone was fantastic. Flash forward to a few weeks later when my brand new boots/bindings broke in Utah on the top of the mountain. I called Ski Pro and spoke to Kenzy the Manager. She talked me off a ledge and told me to rent something and see her when I got back in town. I went in on Saturday and she was just as awesome in person as she was on the phone. Her and Cameron helped me out and got me set up with a new set within an hour so I could ride the next couple weekends! Seriously, their customer service makes me always want to buy local vs. a big box company. Thank you Kenzy & Cameron for your patience and help! read more

Expect to spend some serious $$$ when you walk in the door. I came here looking for a winter waterproof jacket for my upcoming Alaskan cruise. The staff was very friendly and helpful and I ended purchasing the first jacket he showed me. Guy knows his stuff. The jacket was on sale, but still $170! At least I know that the quality is good and it will last me for years. read more

Nina, Jodie, Austin, Justin have served my family well, fitting us all for skis, boots and bindings over the past several years. Their staff has never been better than it is right now. Strong product knowledge and an ability to learn our level of skiing, and fit us with the right equipment. Fast, friendly service. Thanks Mesa Ski Pro staff!! read more

How can a non-skier or snowboarder review a ski place? When you see their selection of apparel, boots, boards, and accessories, you can't help but be amazed. Then you see their prices and you are even more amazed. Even if you don't ski or board, I would recommend checking this place out. If you are in the market cold weather apperal I would start your search here. read more

Dillion in ski sales did a great job all around. He was very knowledgeable and helpful. I love my new skis!!

These folks were incredibly helpful and amazing to work with. Austin was great and I suggest you ask for him when you shop there. Knowledge and experience with all their equipment made our shopping experience second to none. We drove all the way from Colorado to shop here is a testament to their amazing service and knowledge. Nice job Larry! D Mac form Colorado read more

Customer service here sucks, especially when there are no adults present and it's just teenagers and college kids that sit on their asses and do nothing behind the counter. Equipment is overpriced, and their "sales" aren't even worth the gas money you'll spend to drive here. There was easily over $1000 worth of stuff I purchased this season, but they lost out on that opportunity because their prices are ridiculous. The worst part of my experience, however, was the damage they did to my board while I had it in for a basic tuneup. It was practically brand new when I brought it to them, ridden less than 5 full days, the top sheet was virtually flawless at drop off yet when I picked it up several days later, it looked like they flipped it over and dragged it through gravel for ten miles, it's now covered in deep, ugly scratches. And look, I get that it's never going to stay in perfect condition as I get more runs in, but this just makes it very obvious that they don't take any care in handling your expensive equipment when it's in their possession. I often go out of my way to support small businesses when the service is good and the pricing is at least somewhat competitive, but I'm extremely disappointed by all aspects of my experience at this location, so in the future I'll have my tunes done at the mountain and I'll order gear online where it's cheap and usually ships for free...I suggest you consider doing the same. read more

Ordered with them on cyber Monday, company not honoring price, tried to send me a different cheaper product. They are not making it right and now all deals are gone because they didn't inform me right away when I could have done something about it. read more

Must be nice getting other people to pay for your rental equipment! My son broke a snowboard in half after being run off the bunny hill by an idiot advanced skier and he ran into a tree. No excuse there but Ski Pro made us pay the cost of a new board minus rental. They said it made them "whole again". We paid for a NEW board yet we rented a definitely USED board that's been used who knows how many times and Ski Pro already made money on. How is that making them whole? They benefited by getting a new board to rent and we got to pay for it. They also charged us tax so I they just did, in fact, sell us a used board for retail price!! Also, the first guy that helped us when we rented was clueless. Next time we're planning on buying our own and not renting from them!! read more

Kenzy was sooo helpful. I've never been snowboarding before so I was unsure what brands were good and what boards to get for my body type. I'm so thankful she was there! She went above and beyond with helping me. read more

Service is great, I've bought two wakeboards and a few tubes from them. They give the kind of expert service you don't get online.

My rating is based on a few visits. I purchased my snowboard boots here last year and had a great experience, but my most recent buying experience was not good. When I bought my boots, I believe the guy who helped me was named Jeff, and he stuck with me forever as I tried on just about every pair they had. A young lady (didn't catch her name) got them heat-molded for me, and they also offered me 5% off for buying a brand new boot. I'd like to see this place stay in business. I live in Tucson, and really the only option is to buy gear online, which is only convenient if you know exactly what you want. When I'm in Phoenix, I like to come to Ski Pro to see and try on things. I got my own board and wanted to get my bindings from Ski Pro, and they ordered them for me. They only had a couple of last season's Flow bindings in stock, and the ones I wanted were the latest and greatest. I worked with Will, who ordered the bindings and kept me abreast of when they would come in. I went in to buy them on Black Friday. Before I could try them on, they wanted me to buy them and were very forward in saying they wouldn't mount them before I paid. Two or three people said that to me. Dudes, I get it, but I hadn't even tried them with my boots. When I'd bought my boots, they were so much more patient and friendly and shared in my excitement of getting new gear. This time, they seemed like they just wanted to make the sale and get me out. Will mounted my bindings in a hurry. I thought they would put on my stomp pad for me, but they didn't and seemed to have little interest in me beyond getting my money. Kind of disappointing. read more

Excellent customer service and a great selection of winter and summer sport gear. Special thanks to Jeff who is by far one of the most knowledgeable people I've ever met when it comes to snowboard and snowboard equipment. Not only did he know his stuff, he was able to fix the issues I was having with my snowboard bindings. Thanks again Jeff and the ski-pro team Mesa for being the best in town! read more

We came in to get our son his first set of skis/boots/bindings, etc. Austin was incredibly knowledgeable and helpful to us (who are not skiers). He took his time and gave our 17 year old several options, listing out pros and cons of each option. We never felt pressured or rushed and Austin really took his time with us. We really appreciate the great customer service and we are excited for ski season! read more

My family headed to Ski Pro (Mesa) to rent equipment for a recent ski trip. We hadn't skied in 15+ years and it would be our kids' first ever trip. Fortunately for us, the rental line was nil and the process went quickly and much more smoothly than anticipated. Owen was extremely friendly, knowledgeable, and helpful. A very positive experience... read more

I want to thank Tom and his excellent service. My daughter needed some new bindings for her snowboard. What I was really impressed was that Tom did not oversell us on what she needed. He brought out three brands and we picked the best value for her experience and needs. He was amazing and I would recommend anyone looking for quality service- PLEASE ASK FOR TOM! Thank you Tom! read more

Knowledgeable staff. Very attentive. Saves a few bones. Very happy with all my purchases!

Nothing but great things to say about the Ski Pro in Mesa. Mason took his time everything about the equipment I purchased. Cameron was full of knowledge. I will definitely go back there for my next purchase. read more

Fantastic store, everything you need for the snow, with great prices, and knowledgeable staff. Gianna helped me pick out my set up, tried everything out this weekend, it all fits and is tip top quality, thank you read more

I was a long time customer of Ski Pro and having made purchases at all locations several times. I thought of myself as having some brand loyalty...at least when it comes to local retail purchasing. I do look online if it doesn't require holding or fitting. However, the last purchase I will ever make from Ski Pro was last summer. I bought a Ronix ski rope handle. This was one of their nicest and most expensive models, priced over $120. At checkout I was told about their 2 week return policy. The following weekend we went to the lake. After 2 or 3 runs, I noticed it was already coming apart. Not just in one location either. The rubber grip was tattered already in two different places, the seams were falling apart, and the clear coating was flaking. It never touched anything other than water. Not the board, swim deck, boat, or anything. Literally, about 3 hours of use by two very experienced riders. The next weekend, 11 days after the purchase, I returned to the store to exchange the rope for a different one and was basically told to "F off". The 17 year-old stoner behind the counter said they couldn't return the item. I wasn't even looking for my money back, I just wanted an in-store credit to buy a different handle. The answer was still no. His position was that they can't take back the product because it had been used. Yet he couldn't explain why they allow returns on all other ski accessories which I've purchased mass amounts of over the last 7 year. I've even returned a wake board I bought from Ski Pro after taking to Lake Powell for a week! Back then (2002ish) Susan, the owner, ran the Camelback location and had a better grip on things. So anyhow, I asked the clerk how I would've know the product was faulty unless we used it. He shrugged his shoulders and said "sorry dude, you own it now". Apparently, the two week policy is only for unused items. I asked how they assess if something's been used (given that I've returned numerous items and admitted they were used) i.e. boots that were pinching, shades don't fit right, board not aggressive enough, etc. He stated "it's a case by case basis". I couldn't believe the product warranty and company return policy was being judged by a 17yr old kid and basing his decision on if an item looks used. He even said to me "if it looks used, how would we be able to sell it to anyone else?" I asked him why they would sell a faulty product to someone else. He shrugged. After about 4 minutes of him not being able to explain this ridiculous policy, I decided to leave the product with them in hopes they would reconsider their position and reminded him I would be happy to apply the amount to another handle. No dice. That is the last time I'll ever shop there. Period. read more

I've shopped at their store when it was located on Southern and at their new location, and every time has been an excellent experience. Between locations, the staff hasn't changed much. Seems like pretty much everyone that works there goes skiing or snowboarding and can offer good insight to the equipment they sell. They offer a wide variety of snow gear and also some water sports gear. Great store for the gear geek in all of us. The rental department is friendly, courteous and knowledgeable in fitting first time skiers/snowboarders with the right ski/board and boots. Overall, superb shopping experience. read more

So now I've been to two Ski Pros in the Valley and I'm pleasantly please with both of them when it comes to their merchandise. I haven't rented from them yet, but if their selection of clothing has anything to say about what they offer then I approve! From Spyder, to North Face to Columbia, they have everything to choose from. The ski clothes are adorable and trendy. And the best part? The sales! They have a continuous sale going on it feels like, and the rumor on the street is that a huge sale is coming in February. Count me in! read more

We've been catered to for the past 2 plus hours fitting us for boots. Pat has been a tremendous asset for us. Great service. Highly recommend! read more

Ski Pro - Great boot guy! - Skate Shops Near Me - Mesa, Arizona

Lets face it, skiing and all that is associated with it is pricey. What I like about Ski Pro is they have the expensive latest items as well as less expensive last year items. The sales team is really helpful and available. This is my go-to ski store in Phoenix. read more

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I came in today with my dad to get our own ski boots. I have a lot of issues with rentals, so we came in not really knowing what I should be looking for. We were helped by Tim and he was absolutely amazing! He was very knowledgeable and took his time with me to make sure I got the right pair. Thank you Tim and the rest of the friendly staff, I will definitely be coming back for any future ski purchases! read more

We came in Friday 12/11/20 to get our son the whole setup for snowboarding. Sean was knowledgeable and friendly and took his time helping to find our son what he was looking for while being conscious of pricing for the overall bill. He even put everything together so our son was ready for the powder when we walked out. We also appreciate that he was wearing his mask the entire time and wearing it properly (I'm a nurse so this is a big deal for me). Overall the customer service was excellent and will make sure to send friends and family your way for snow gear. read more

Unfortunately I decided to buy my first snow outfit from Ski Pro. I usually rent boards from them and have received fine service but this time buying a 500$ outfit I am receiving no help after my pants have ripped on the first day of use. I had the receipt, brought them back within 24 hours, and didn't do anything reckless with the product that would've led them to tearing in the way they did. I have been informed that any tears that aren't directly on the seams of the products are not subject for warranties and that I am shit out of luck! The manager Austin has directly let me know that there is nothing that Ski Pro or the retailer can do in order to help me. After contacting the retailer directly I now understand that I am able to get a full refund from them and they have decided to help me. Ski Pro is not only unhelpful, but they also do not care about the experience you have with any of their products that they sell 3rd party. Austin was extremely unhelpful and gave me incorrect information. Him telling me he would be unable to do anything and advise me to just put a patch on the pants is not extremely false but offensive because the retailer has accepted my personal warranty claim and is refunding me for my entire purchase. Thanks ski pro for your false info, shitty managers, and ur inability to help a customer who would have continued to use your services but now will not be. read more

Terrible customer service. Dropped off the boards with two days to get them waxed, nothing crazy just a basic wax. Came back to get the boards and they charged me $35 per board, $70 for two boards for just a wax. Come to find out they charged me a $20 rush fee on each board? How are you going to charge me a rush fee more than the waxing is itself? That makes no sense. Talked to the manager about it because when I dropped the boards off he didn't even tell me that there was a rush fee. So the fact that I found out there was a rush fee and it was more than the primary waxing after I get the boards is kind of annoying. The least they could've done is removed one but the manager was rude. Won't be coming back here to get waxes. read more

Too busy today. These guys are moving slow and I'm ready to go. Charging us a $10 boot calibration fee because I brought my own boots...that bites. read more

Ski Pro - Zzzzzzzzz.... - Skate Shops Near Me - Mesa, Arizona

Can't say enough good things about the folks at Ski Pro Mesa. As any skier knows, ski boots rank up there with the most uncomfortable footwear on the planet, which is further exacerbated when one has feet as weird as mine. Yet they didn't quit until they ensured my boots were fitting great -- from identifying the right pair, to heat fitting, to further modifying the boots to eliminate hot spots and pain points. Their expertise and persistence means I will enjoy great days on the slopes for many seasons to come. read more

Tom the manager was very helpful with a boot sizing issue and helped me find a great new pair of boots. Their customer service is great. The cashier was great as well. read more

Lots of choices and good prices. The place to go in if you need Ski clothes or winter gear in general!

Just had a terrific experience with Ski Pro Mesa. Austin did a terrific job sizing for skis, boots and bindings. Can't wait to get to the slopes. read more

I have visited Ski Pro in Mesa multiple times in the past year to purchase a new snowboard, bindings, boots and even a jacket. James in the snowboard section knows his stuff for sure, extremely helpful and knowledgeable about everything that is snowboarding. He's helped me pick out my board, bindings, and even fitted me for boots to make sure everything is dialed and ready to shred. A huge shoutout to James as he was able to hook it up when I was missing a bolt from my bindings! Ski Pro Mesa has always been great, but James is the man! Definitely will be back and looking for James for anything I need that is snowboard related. read more

I messed up my board pretty bad and was nervous it wasn't fixable. I took it to ski pro to ask the guys if they could mend the edges and the old guy with the cool beard (Braden) told me "there's nothing these hands can't fix"! And for a great price too!! Man am I thankful for a talented pair of hands. Came in with a pit in my stomach and left with a smile; highly recommend coming here! read more