Purchased a hot tub during Covid and often stop for refills and new products. Friendly staff and…read moreoften have parts in stock

We purchased a hot tub here 4 years ago. The store was set up well. Sales people were available for…read morequestions but not hovering. We made a purchase during their big sale. We got a beautiful hot tub. They explained all features and warranties. Our tub was installed about a month later. We had to wait for electrician completion. The store and salespeople were fine. Where they really stand out is service. We were having an issue with the tub going into protection mode. I called and they scheduled service. We didn't need to be home. We couldn't be happier with the service person. My phone kept breaking up at his name. But he was outstanding. Our repair, it turns out, is an easy one AND under warranty. Although these hot tubs are expensive, they are worth every penny. Very happy with our salt water hot tub purchase.

Went in to look at pools and pricing and met Eric. We have been using Intex pools for many years…read more The trouble to put them up and take down every summer got tiresome. We looked at the most inexpensive pool and found it was similar to the Intex.Didn't have to take it down, but wasn't very attractive and was the same depth. The next pool up was far more attractive and deeper. Eric explained the benefits and the pump system. We were impressed especially since it was almost half off. Eric hooked us up with 2 contractors for the pool. One was for the installation and the other was to electrify it. Our timing was perfect, the contractors arrived the first week of June, and we were using it the following week! Eric was great, and made the experience seamless. He was also very helpful, when a small problem occured, and helped us to resolve it quickly. If you are considering to buy a new pool I would go and meet Eric, he'll guide you to the right one.

Jerry is always there to help, he knows where everything is, and is very knowledgeable. I have…read moreshopped here for years, and have always been satisfied.

Big shout out to Steve and Ian. Always prompt and attentive to any issues we may have with our spa…read more Extremely courteous, professional and friendly. Consistently top-notch. Thank you Northern Pool and Spa!

I was warned but I tried to speak with them about pool cleaning and having it done. She asked if i…read morewas a customer i told her that we shop there but haven't done a cleaning before she stopped me before I could try and set anything up or tell her what we needed and told me they don't just do A cleaning only weekly customers and she recommended another place. which i called and they didn't know why i was told to call there for a pool cleaning. she was beyond rude to me and i won't be back.

Our pool equipment was in need of replacement. Sean was a pleasure to work with efficient,…read moreresponsive and his prices were the best we could find.

From the owner: I am focused on quality work, I have found most pool companies are inconsistent, have high employee…read moreturnover, and charge too much for their services.

A few days ago, I witnessed one of your drivers speeding to the Riverside exit, cut over 3 lanes of…read moretraffic to get in front of the cars lined up in the exit lane forcing many drivers to slam on their breaks. This is not the first time I have seen aggressive driving from one of your drivers, I travel on Warren multiple times a day and make sure to steer clear when I see any of your vehicles on the road. Foolish and unsafe behavior in a heavy commercial van. Will not be recommending this business to friends and family.

Christman Pool is the best pool company I've ever worked with. The staff have lots of expertise,…read moreare super responsive, and easy to work with. Apart from the weekly service, they did an amazing job refurbishing our pool and adding stairs and lighting. This is a top notch company all around.

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

I have been a customer of this business for about twenty years now. They are top notch…read moreprofessionals. Amy, Jessica and their mom, Joann know their stuff. I have an above ground pool and have them test my water weekly and they provide a detailed analysis including ideal ranges, where your water lies within those ranges and which chemicals to add to get your water to those ideal conditions. When I say that, they tell you exactly how much to add and the timeline for doing so. My pool water is always crystal clear after I follow their instructions. Amy writes on each package which step it is, how much to add and when to do so. They literally make it idiot-proof. I have moved since first using them and while there are other companies that are closer to me now I am quite picky and drive an hour round trip because I trust them dearly. And you might find inferior products cheaper online or in box stores but for me I'd rather pay for quality and expertise. Like my mom says, you get what you pay for. Amy even opened the box of a new pump I bought from them and began the assembly and drew diagrams for me to finish it at home. What service!!! Customer for life.

Family owned business. They are very knowledgeable and provide clear and easy to follow…read moreinstructions. Also their water analysis is far more thorough than any other pool place I've used. They are also very personable and friendly. I drive a considerable distance to go there but it's definitely worth it.

I love this store and the owner is so nice . Everyone is very helpful …read more I have a lot of their items in my house .

Beautiful store....disinterested, unfriendly service. I always stop by when I visit from California…read morebut the service is consistently mediocre. You can do better.