I might be the biggest fan of Skin Laundry. Since becoming a member in December 2025 I have yet to be disappointed by Skin Laundry's services, products, or employees. The clinicians are amazing as are everyone else working there. From the minute you walk in the door (of the super serene space they curate), you feel prioritized. Even though I like to get the power facials, I also don't mind the less intense signature and resurfacing facials because I enjoy going so much (lol). Williamsburg was my home location until I moved and I have find the Upper Eastside location and midtown east equally as lovely. My skin is tighter, firmer, and glowing!! Also the hyaluronic acid they sell is great. Highly recommend!!! read more

I was a few more few minutes late and was told I can not have the service done. They have had no problem making me wait before. Do NOT go here! So frustrating! read more

Went to go get their introductory consultation and laser facial this week, and what a terrible experience. Advice to skin laundry management: stop telling all your employees to constantly upsell. There was hardly one conversation in the visit there that wasn't about price or the membership. The key to getting anyone interested in coming back is to give them a good experience the first time and inspire them to want to.... The practitioner and the front desk staff were so nice, but you can tell they had this awful script forced on them to try to get more money the entire time. Never going back because of this crazy upsell alone, (the laser facial ended up being super rushed and $70 with tip BTW) no matter what the results end up being. What an insane money grab. read more

First time getting a laser facial and I could see the results right away. I'm hooked. The people at this location are lovely and the process is quick! read more

Skin Laundry - Upper East Side - Skin Care Near Me - New York, New York

Absolutely terrible experience! The technician was completely clueless about her work. To begin with, she failed to cover the tattooed mole or scar tissue on my face with the white pencil, causing the laser treatment to be excruciatingly painful. It was so unbearable that I had to request her to halt the procedure on multiple occasions. No aftercare paperwork but real quick to try to get me to buy into a 4 month commitment unlimited membership. In reality, you are only meant to receive a laser facial once a month. "Do not believe the hype on Instagram. I will never go there again nor would I recommend it." read more

first power resurfacing facial and i loved it - the team gave great tips for prep and aftercare and im so excited to come back for another soon! read more

Everyone that worked there was very nice and helpful but the whole office was so dirty that I honestly felt a little uncomfortable getting a service there. The bed was dirty with no paper laid down and the bathroom floor looked like it hadn't been mopped in weeks. Even the chairs in the waiting area were dirty with stains. For something being offered as a "medical" service they need to upkeep the space a lot better. read more

Great experience! Came for my first time. The staff made it easy, approachable, and pleasant. I'll definitely be coming back!

The best! Started bi-monthly treatments three months before my wedding and my face is visibly smoother with fewer break outs and discoloration. I will continue after the wedding too! Also recommend their products. read more

I had a scheduled appointment on Thursday, December 21, at 10:45 am at Skin Laundry. I arrived 15 minutes early, as advised, only to find out that there was a double booking issue due to a malfunction in their system. Additionally, their Signature facial machine had been down for at least two months, resulting in only one available machine and affecting customer service. The receptionist informed me of the situation and mentioned they could only accommodate me at 11:15 am. While she presented it as a favor, it was inconvenient for me as I had already made the effort to arrive on time. Surprisingly, she admitted they had known about the double booking since 10 am but failed to inform me in advance, assuming I would be on my way. After the treatment, when checking out, the receptionist offered a free treatment mask as a gesture to make up for the inconvenience caused by the double booking. However, I already had a supply of the mask at home, and as a loyal Skin Laundry member, I expected better customer care. My time is worth more than a facial mask. Skin Laundry should prioritize respecting clients' time and communicate proactively about scheduling issues. Despite their own "Late and Cancellation Policy," which includes fees for late changes or cancellations, they did not follow their own guidelines. Skin Laundry Late and Cancellation Policy: (As stated on their website) *A $25 late change fee may be charged if you do not reschedule or cancel your appointment at least 12 hours in advance. *A $25 cancellation / no show fee will apply if you do not show, or if you arrive more than 5 minutes late for your appointment. *If you arrive late, but within 5 minutes after your appointment time, we will reduce your treatment time to avoid delaying subsequent client's appointments. In addition, Skin Laundry needs to focus on training their associates in conflict resolution, as offering a free facial mask does not adequately address the inconvenience and breach of their policies. Loyal long standing clients deserve better treatment and adherence to the stated standards. read more

This place is fantastic! Jordan is so friendly and helpful and made the check in process a breeze. Diana listened to all my concerns, super informative and gave me great recommendations. I could really tell she was passionate about skincare. The signature facial wasn't painful, I didn't leave with a red face, and I was glowing. Looking forward to coming back! read more

I have seen a significant improvement on my skin. Skin Laundry is the best! The technician is amazing and knowledgeable. Love love love coming here. read more

Love love love! Skin hasn't looked better since my consistent treatments. I get weekly but you can also get monthly if you don't have time but I made it my business to make time for this. It takes no more than 15 minutes but super effective. Any blemish or breakout or hormonal disruption is immediately targeted and controlled under these laser treatments. Thank you SL - UES! Staff is awesome from intake to esthetician. read more

Front desk staff is super helpful and knowledgeable, technicians are great as well as all services!

Fantastic! my skin looks amazing after just a few sessions! Highly recommend the power duo to get the best results.

Easy booking and new client intake process! Diana and Jordan were super warm, inviting client-facing staff. They are very knowledgeable about every aspect of the service and payment. Facial was efficient, comfortable. Don't hesitate to book! Welcome edition to upper east side. Thank you Skin Laundry read more

Decided to try this out and was pleasantly surprised. Intake was easy and everything was explained in detail at check in and again with the RN. I expected some product promotion but there was no pressure and I appreciated that. The office was clean and peaceful. I would return. read more

I've been coming to this location for 2 months already and have seen significant improvement on my rosacea. Would recommend to anyone with sensitive skin and the crew is amazing!!! read more

Had my Signature Facial treatment today. Enjoyed the relaxing treatment as always. Everyone there are always so pleasant and welcoming. I always enjoy every single visit read more

Always a great experience! The signature facial is a great pick me up for the week and I always leave glowing!

I'm in my third month at skin laundry and Ive seen huge differences in my skin. I absolutely love it! so easy and virtually painless to see great results. read more

Excellent Service! I did my signature facial. Very pleased and excited with my results. I am new client and looking forward to continuing my glowing facial journey. read more

I tried the $75.00 trial facial. Lots of forms & consents which I understand. Had a male RN laser person. Explained everything. Facial took 15 min. Warm to very warm feeling on the skin. Informed me that one treatment will not correct any issues. I was Ok with that. Membership is encouraged. Too steep for my pockets, but still enjoyable. read more

They always do such an amazing job! I saw results instantly and I love how clean, quick and efficient they are. The staff is absolutely lovely. read more

seeing a major difference in my skin since starting about a month ago! everybody is very helpful & communicative about both prep & aftercare