I have going to Flawless since they opened their doors in Stoneham. I am so happy I found them and…read morethat they moved to Burlington. Everyone is so wonderful and friendly every time I go for a visit. I also feel very safe at flawless since Covid. Thank you lisa for making my botox appointments fun.

So I went here for a consultation. Why wasn't sure what to expect, but made my consultation…read moreappointment after work for one day. Things they didn't tell me. I didn't see any wheelchair accessibility for a second floor. I had to walk upstairs. Maybe there's an elevator but it's clearly not located anywhere or where anybody can see it lol. It felt... Corporate? High cell tactics a little pushy. The girl who met with me clearly, had super plump, her lips up with her plumping medication or gloss right before she met me, and made sure her skin looked absolutely flawless before she met with a potential client. It just seemed very hard, Cell. I decided that I would ask information, but I would not be using their services because she seemed kind of pushy about their membership. Mind you, I had made this appointment a while ago, but they had to change it because something had happened with her son that she needed to pick him up and couldn't stay in the office, so I graciously changed the date which was fine. That happens to everyone. She kept pushing at the appointment to start procedures that I had been inquiring about. I wasn't ready to do that. I needed to ruminate. And decide if I wanna move forward. All in all, I think if you want this type of service in a place that allows you a monthly membership, this might be for you, it was not for me.

Before my first appointment I was overwhelmed by confirmation requests by the spa to "confirm my…read moreappointment". Six confirmations too many! When I arrived at the spa I found the staff to be quite friendly but the ambience was less to be desired. My room was adjacent to a music studio so every few minutes I could hear the sound of rock music beating through the walls. I went for micro needling, and it was successful! I will go back because you can't beat the price.

They insist on collecting a reservation fee on their website where you schedule your appointment…read moreand then when I showed up, they weren't even open and I had to file a dispute to get my money back.

I've been going to VIO for a while now and everytime service has always been impeccable from check…read morein to out. The facility is very clean and staff are amazing. I highly recommend the beautiful Leah but I'm sure you can't go wrong with any of the other staff there. They're all very professional and skilled in what they do and will always give you the best advice and recommendations for what you are looking to achieve.

I went to the studio for the first time this month for a simple botox. I had to go for 2…read morecorrections as it was truly not done well the first time. I was told it will be remedied at no cost for my thrid visit yet the manager changed his tune once I drove over and asked for additional $120 as I have not described the problem in detail. Yet, he specifically said they will assess in person and fix at no cost. Both ladies performing botox on me seemed very inexperienced and were not listening to any preferences or past experiences.

I had Botox in my forehead and a Botox lip flip done with the NP, Kaitlin and am so happy with my…read moreentire experience! I was able to book a same day appointment and was seen right on time. The price is incredibly fair and they are a brilliant distinctions (now Alle) provider. They are following all COVID protocols to a T** Kaitlin was attentive in what I was looking to achieve, what I was nervous about and addressed everything and explained what she thought was best to achieve my goals. You can tell just by how she speaks that she is incredibly educated and experienced in what she does and also passionate about her clients. Added bonus, she was also just super nice and cool to talk to! The entire staff is trained by the well respected surgeon, Dr. Russo of Newton and you can tell he holds them to a high standard of excellent service. I know someone new injecting something into your face is scary but I would 11/10 recommend Kaitlin and Laser MD to anyone in the area.

Which I could give zero stars. Worst experience ever going…read moreto this place and now I have something on my body to always remind me of the terrible experience I had. My tattoo was ruined when I got laser hair removal here. When Rose went over my tattoo I told her it hurt a lot and she denied that she made a mistake and went over my tattoo. It burned soooo badly but Rose still acted as if nothing was wrong. Rose ended up calling me and leaving me a voicemail apologizing for going over my tattoo. But she never admitted to her mistake or said sorry to me in person. The next few weeks I continued to take pictures of my tattoo and sent them to the manager. My tattoo was ruined because the laser hair removal machine is not supposed to be used over tattoos. Management handled this incident terribly. They originally told me they would take care of the cost for fixing my tattoo. I saw a few tattoo artists and they said they won't tattoo over fresh burns. So I waited 2 years to finally get it fixed. I reached out to management again and they have been consistently ignoring me. To make my experience even worse, every time I had an appointment, I had a different person. This place is not organized at all and there was zero communication between each other. So each session they were using the exact same settings. So laser hair removal didn't even fucking work for me. All I got out of this place was a ruined tattoo. Do NOT go here for laser hair removal unless you want to waste a ton of money. I waited a long time to post this review- I wanted to write this as soon as the incident happened but I decided to give this company a chance to make things right with me. But they have been ignoring me for months now and refuse to pay me for the tattoo that I had to get fixed.

DO NOT APPLY FOR FINACING/CREDIT unless know how much your services will be and you are 100% sure…read moreyou're going for services. I called to inquire about receiving services at this location years ago. I was made to apply for financing through Fortiva before pricing for service was fully disclosed and then learned after I was approved that it the approval amount was not enough to cover the service I wanted to have done which I ultimately felt was overpriced at that time. I let the person I spoke to that I was not interested and would not be using the financing and to finalize the application. Well let me tell you, they did finalize the application, and Ideal Image collected the funds from the Fortiva apparently because I have been fighting for years to have this corrected to the point it is affecting my credit score with no luck.

Seriously the best service! The Burlington location has the kindest, gentlest, most empathetic…read morestaff. They genuinely care about making uncomfortable procedures as pleasant as possible. I highly recommend them!

This doctor is worth the trip... He knows his injectable…read moreproducts well, and his friendly nature puts you at ease! At my 1st visit, I was a little hesitant up entering the intimate waiting room. The reception girls were watching TV, and it felt like I'd entered someone's living room. (I have NO IDEA why I thought that was a bad thing, other than being subjected to too many scary doctors' offices. I LOVE the warm, comfy vibe here!) They couldn't find me in their system. I immediately tensed up, having been rejected for booking errors before. BUT...I had NO WORRIES...They welcomed me in and told me to have a seat. NOTE: As it turned out, I got the time wrong, and was an HOUR EARLY. They did not hold that against me. They never even brought it up at all...*smile*. THE DOCTOR: Picture the warm, funny, Italian Uncle you never had. (If you're lucky, you had one. If you're a little funny, you probably had a half a dozen or more!) I was nervous when he sat me down in his office, but, as soon as I looked up and saw his BIG GRIN, I knew I was in good hands. He's very relaxing, conversational, and his natural, calm state puts others at ease around him. "Relaxed" is exactly how you want to feel when getting facial treatments...PERFECT! The deal: look for half price deals on LivingSocial.com

Dr. Alfana has great expertise in skin care, his pricing is reasonable, the staff is professional;…read moreand, that is why I won't choose anywhere else.

Klinic review…read more Karina, Kim and the Klinic saved my life. I know that sounds dramatic but it's how I feel. I'm 36 and have been dealing with hormonal acne that has worsened over the past few months, particularly around my menstrual cycle. I went to my PCP and was falsely diagnosed with a staph infection on my face. I was provided ointment which my face then had an allergic reaction to. I was referred to dermatology, but in the meantime reached out to Kim and she talked me off the ledge. She correctly diagnosed me with rosacea and perioral dermatitis and assured that she could help. Girl was she right! I was enrolled in the Face Reality program and it started to help IMMEDIATELY. Karina has been extremely thorough in finding exactly the right products for my face, and it has calmed down miraculously in just 6 weeks. She hasn't been afraid to change the plan immediately when my face was reacting a little funky to the toner. I have a solid plan now that is easy to adhere to. Dermatology ended up prescribing heavy medications that evidently would have been MUCH too harsh for my sensitivo skin and I'm so glad I listened to Kim and Karina instead. Usually around my menstrual cycle I break out in cystic acne but this past cycle I had one tiny pimple. I'm much less red and feeling confident and less stressed about the whole ordeal. The Klinic knows their stuff as they take the time to figure out just the right plan for YOU!

Ally is a very conservative injector. I like how she talks through things and cares about doing a…read moregood job. I have only gone to her once but I plan to go back.