Facial, was so relaxing. I wish I had found this salon long ago. My face felt clean and smooth…read moreafterwards.This was a nice winter treat to myself.

My time here felt easy and uneventful. The space was well maintained, and the staff remained…read moreprofessional throughout the visit. The service followed a clear routine.

Everything went amazing! Amber is professional and experienced. She explained everything necessary…read morebeforehand and continued to explain what was going on as it was happening. Amber also was continuing to ask about my pain level. Overall an excellent experience. Would highly recommend! And will be going back!

Moved here from Texas and by far, the absolute best facial experience ever! Simona and team are…read moreexperts in skin care and my skin has dramatically improved since I've been coming here over the past year. The microcurrent treatment is unbelievable and I also get microdermabrasion, laser, and chemical peel treatments. I cannot recommend this place enough. Douglas H.

Overall, my mom and I did not have a relaxing experience at the Ballantyne Spa after years of…read morelooking forward to trying it (hence the robust review). The events leading up to our appointments caused more stress than zen, and the experience itself was mediocre at best. For Christmas this year, I purchased my mom a massage service and myself one at the same time to go together. She doesn't get to relax often, and I knew she wouldn't want to go alone. I found 2 appointments at the same time when I was in town, booked, received confirmation, all is good. I gave her the gift & she was excited, even getting us matching PJs to wear in the day of. We continued to receive confirmation emails and appointment reminders. The day before our appointments (which were at 8 AM, arrive at 7:30, which was also confusing because they spa said they open at 8?), we received a call at 11 AM that there was a glitch on their end, and they could not accommodate us as there were no other appointments at the same time that entire week. I called back, left a message explaining the situation and asked if there is anything we could do, and waited. 2 PM rolls around and we have heard nothing, and finally I have my mom try and call since my calls were not being answered. They answer and said the manager was working on a solution and would call back, but likely would not be able to find someone. 4 PM rolls around and we have not heard back. At the same time, we were receiving confirmations of our original appointments, forms to fill out, etc. Finally, that evening they let us know they would be able to accommodate us for our original appointments, which felt great after everything. We asked if there was anything they could do for the hassle and the manager offered 15% off our services. We went to fill out the forms so the next day would be hassle-free and, of course, none of the 8 links they sent us throughout the day worked. After the difficult and last minute issues, we were ready for a relaxing time. The next day, upon check in, we were asked to pay the full amount with no mention of a discount or apology for the difficulties we experienced. She told us to come back after our services to talk to the manager. We made the most of the rest of our time, but overall had issues with the spa itself, outside of booking issues, that led to a two-star review: - The spa promotes they are 'technology free,' even declaring outside of the waiting/relaxation room door that cell phones are prohibited, yet every single person in the wait room was on their phone (at least 10-15 people). We put our phones away prior to entering to follow the policy/enjoy a tech-free zone at a spa, and it was not relaxing walking into a room of everyone glued to their screen. Might as well not promote this if you do not enforce it. - The waiting/relaxation room is supposed to be a quiet place to relax with beverages and snacks pre or post service, but most the snacks were empty, the water for the tea was cold, and the constant shuffling of people coming in and out for their appointments was disturbing. The room was packed. - Half the clients were given a beverage post-service, and half were not it seemed. One client was told she could not get served champagne before 10 AM, yet multiple people were sipping on a glass. I had to spend about 10 minutes tracking someone down to even receive mine that comes with the service - They promote the pool as part of the spa, but when we went to go to the indoor pool it was filled with screaming kids so we opted out of that amenity. I understand its apart of the hotel, but then it shouldn't be promoted as a 'resort-style pool' with 'therapeutic whirlpools' as a spa amenity. - The locker room attendant was very difficult to find, with multiple clients walking around confused looking for assistance and talking to each other to get around. The tour at the beginning was not good/the attendant seemed confused. I probably would have given this a one star on the standards of how a 'luxury' spa should be, however both the massage services were good, and they did end up being able to accommodate us in the end. The whole experience, however, was disorganized, stressful, and not at all what we were expecting. Being a spa that requires their customers to give a 24-hour cancellation notice, it was disappointing that they were unable to do the same for their clients. The appointments were booked weeks prior where the glitch should have been caught. Overall, the booking experience put us off on the wrong foot, and the spa experience itself didn't make up for it. Definitely a bummer! TLDR: Stressful booking experience with hardly any accountability or regard from the spa, promotes to be tech-free and is not, feels like an in and out service vs. luxury spa experience, lack of staff/multiple confused guests, relaxation room not up to par and very busy, noisy pool with kids even though promoted as a spa amenity

My friend and I visited the Spa at Ballantyne on a Friday evening for massages. Overall, we had a…read moregood experience. The staff were kind and helpful and both the spa and waiting areas were tidy. This spa boasts a lot of amenities (indoor and outdoor pool, sauna, steam room, etc) that are able to be used during your visit. Our massages were later in the evening (6 pm) so a lot of snacks and beverages were already put away for the day once we finished our massages. It's always a treat to visit this spa when I'm in Charlotte and this visit was no different!

Ashley is amazing. I am getting married in Aug and wanted to get started on my wedding skin. I got…read morea facial and an eye lash lift and tint. my face is so soft eyelashes look AMAZING and i can't wait to go back for my dermaplaning.

Had a great first experience with Laura today! She was very gentle and used only the best products…read more She was super informative and went above any experience I've had at a nail salon. I typically have my waxing done there but I will be a return customer with her for sure. Great pricing as well!

Last week, I had the best facial of my life !!! Kerry was my esthetician and she did a wonderful…read moreservice. She listened to my concerns and addressed them with such a gentle touch - I was SO relaxed while she went to work making my skin look better than it has in ages ! And it still Is glowing and smooth. I have had several compliments on my appearance so I know that what Kerry did really helped with my dry, aging skin! Thanks!!! I plan to make this a regular happening. You only get one face !!! Wooo! Happy customer !

I booked here after verifying they accepted the gift card I had. I go to check out and she tells me…read morethey've been asking SpaWeek to take down their business and they can't accept the gift card. It is YOUR BUSINESS on the website and you should honor it from YOUR advertisement. The manager came out and didn't give a crap saying "I've been asking them to take it down" over and over again. So her lack of following up for HER company came at MY expense. I had read a lot of reviews of this place screwing people out of money before booking and should have listened. My facialist was fantastic and let me know she would be moving companies so I will be following her to her new place and never returning here. DO NOT BOOK HERE! There are too many other fantastic spas in the area that do right by their customers. This place does not.

Very helpful answering all my questions!! Did not feel. Rushed at all. Felt I was in competent…read morehands! Great experience.

I've been going here for a while. I went on accutane several months ago and it was very difficult…read moretrying to book my follow up appointments due to never getting my calls returned/lack of availability in when my provider would be there. I had to switch providers twice. My prescriptions were put in incorrectly/not put in at all. Just a mess, would go somewhere else especially if you're going on accutane and need to come in monthly and rely on them to put your prescriptions in.

I've done a sports massage twice here and a few Swedish massages. All of them have been superb. The…read morewater fall white noise lighting and the warm tables are awesome! Could fall asleep on them. The workers are good at finding tension spots, and checking in with you on pressure.

I just had the most amazing massage and facial I've ever had in my life. Shannon gave me the most…read morerelaxing , thorough, massage. Every time she moved to another body part I thought THAT was my favorite part of the service. The facial provided by Shannon was, *chef's kiss*. Not to mention how sweet Stephanie was at the front desk! I've never had a spa experience go that well from beginning to end. I will most definitely be coming back. Thank you all for an amazing experience for my anniversary!

I'll be short & to the point for this review. Blue Mercury is THE place to go for high end beauty…read moreproducts and personal care items. The store's decor is relaxing and warm. They always greet you and let you know they are available to help, and then they kind of just let you browse in peace. They sell some of the items you find at Sephora (without the overbearing sales staff), as well as some items you can't find other places. I love this store!

My go to beauty bar in Charlotte! If you need to clean your make up drawer and get a refreshed…read morelook? GOOOO! I love the smaller store and individualized attention. Joey and Chelsea will fix you up. I wanted an easy breezy look and they fixed me up. The product samples are the best too... I love being able to try before I buy. Some of those samples are now my staple items.