Experience was 10/10 because of the rooftop pool and it being a nice day. We spent 70% of our time…read moreup there. The spa is nice too but the rooftop is what makes this place, not sure I would come on a bad weather day. The staff were very friendly and helpful. And it was nice that there were plenty of free towels, slippers and lotions/face wash to use.

10/10 Service, ambiance, amenities and food all 10 out of…read more10. Took my mom here for a girls day out and we had a wonderful time. Would definitely recommend!

I purchased a hydrating facial for a family member as a birthday gift and boy was she blown away…read more Booking the service was an ease as I called in advance so I could grab a spot for a Saturday afternoon. The gentleman on the phone was courteous, friendly, and professional and made reserving the date and time a breeze. The day of the appointment we were greeted and asked to fill out a simple form. After my family member completed the form, she was taken to the back by a pleasant woman. I asked what time I should come back to pick up my family member and she was ready at the time they told me she would be. When I asked her about her experience she told me the lady was nice, professional, and knew her stuff. She also recommended some products for my family member. The really cool thing about the experience was that I immediately saw a notably nice different in my family members face/skin. Overall the vibe was cozy and warm. The space is nice and quaint and they have seamoss for purchase. I do recommend!

This spa recently moved from their previous location closer to me so I finally decided to give it a…read moretry. The host/ front desk staff were warm and friendly. I was always greeted with a smile and offered champagne while waiting for my service! I got the 55 min exfoliating hot stone fall special massage with Sian/ Sion and he was amazing. Massage room was clean, cozy and relaxing. I felt comfortable and in good hands. Pressure was good throughout my massage. I felt 10times better than when I walked it and had the best sleep after. I will definitely be back!

I am very, very irked by Brooklyn Banya. We traveled approximately two hours to get to BK Banya…read morebecause it's one of the few places that allow those under 18 into the baths. We called ahead and spoke with a gentleman who assured us (1) they were open on Yom Kippur; and (2) they were happy to accommodate my children and friends of mixed genders. When we arrived, the extremely unpleasant older woman at the front desk told us that Thursdays were for men only and turned us away very, very rudely -- despite the fact that the website says that men's only hours begin at 6 p.m.!! We were there around noon.) From the website (https://www.brooklynbanya.com/m): Men only hours: Tuesday 11am-11pm $60pp Thursday 6pm- 1am $60pp From what we could see and smell from the lobby, the place was dark, threadbare, and dingy, with a funky odor of mold mixed with perspiration and other unpleasant, unidentifiable things on top. So perhaps it was a cloud with a silver lining to be turned away. TLDR: - Awful communication. Info posted online is not honored or accurate. Info given verbally is not honored or accurate. - The space -- what we saw of it -- seemed dingy and dirty. - Staff are uninformed and extremely rude.

Authentic Brooklyn hidden gem! Brooklyn Banya is a real…read moretraditional bathhouse experience -- hot saunas, steam rooms, jacuzzi, and a refreshing cold plunge all under one roof. Clean, cozy, and relaxing atmosphere with friendly staff. Perfect place to recharge, detox, and meet great people. Highly recommend for anyone who loves authentic wellness and sauna culture! Great for wellness days, VIP gatherings, or private events with friends. Every visit leaves you refreshed, energized, and inspired.

I love Qi Spa every time I go is the best service there is no better place to relax from head to…read moretoe!

Great and friendly people and quality massage! The place is clean and tidy and comfortable. highly…read morerecommend it. my massage lady is Helen.

This is my second time here and I have another great experience! The space is clean, well…read moremaintained and the food is absolutely delicious. We spent about 5 hours here on this trip, but I definitely could have stayed longer. There is a parking lot a block or two down the street, as a treat parking is limited. I definitely would recommend visiting and will continue to return!

1st time going and nice really enjoyed this place…read more Place is bigger than it look. 3 floors with different rooms. Various types of sauna rooms such as cold, mineral, infrared. Quiet rooms where you can just rest your body. Plenty of places to sit and read, talk with people, play games, watch TV, or sleep. Place is clean and Easy parking as they have their own parking lot. Towels and lockers and a change of outfit are offered. We had lunch (Bulgogi) and it was great. Plenty of free water stations. I would come back.

As a woman of a certain age not in her 20's I was excited to see where Bathhouse was going to land…read morebetween pool party and spa on a sunny summer Friday. The rooftop was full for our 3:15pm check-in time, but organized and everyone we encountered was cool and respectful. The pool wasn't quiet by any means, but people were there to relax and hang with friends vs. party. Brittania was an outstanding host, making sure everyone was comfortable and had what they needed. There were plenty of towels and slippers even though a regular told us it was the most crowded he has seen it. There's not a ton of shade and not every daybed comes with an umbrella, so definitely be prepared with sun protection. The snack & drink selection is awesome. Plenty of delicious and reasonably priced snacks, natural wines and NA beverages. Love the water stations throughout-bring your water bottle! The baths were hopping but I didn't have any trouble finding a spot in the pools or saunas. Definitely check out the Aufguss and cold plunge-such a cool experience! The pools aren't as varied as Aire but the salt water pool was the only one I really missed. It would be very helpful if the pools and saunas had some signs or descriptions. The ladies locker room was hectic but well-equipped. All and all a great experience and I hope to visit again soon.

(An homage to Yelp reviewer @TinaC) Longing for love,…read morelonging for shade we head to this Williamsburg respite. But there, in the dark, slippery depths of the first floor women's locker room we find an omen for the ages: Chicken wings, piled high on a platter, atop a steamy bench in the women's bathroom. Passersby in squishy sandals pause to scrunch their nose in horror or confusion. Why are there unclaimed chicken wings in a posh Brooklyn spa? A question that echos through the cosmos. We senior gals, in skirts for swim, ignored the poultry predicament and elevatored to the rooftop pool where the hoi polloi huddled for wet and wonder. Besties in bikinis, boyfriends beckoning with a Bathouse Spritz, a burly beard solo and stalking the scene. 101 degree weather, we welcome the murky stew. Accommodations so lovely one patron in sunglasses and a white thong-th-thong-thong-thong had to be forcibly removed after overstaying her two and a half hour slot. A good time was had by all. One hundred and fifty dollars for a daybed is the way to go.

Relaxing day at the spa with my wife Ambience was amazing…read moreStaff was friendly, and the facility was beautifully designed Overall, had a great time there Massages were amazing Definitely worth the trip

My husband gifted me a spa experience for Mother's Day and it was the ultimate treat…read more It was pretty busy for the first time slot, likely because of the holiday. He booked a 90 minute massage at 8am, so I had until 11 to enjoy the baths before/after my massage. Once you enter, you're guided to a locker where you can change into your bathing suit and then go to the baths for a tour if it's your first time. There are a few different pools, each with their own temperature and/or benefits. Don't miss the bath upstairs with a beautiful skylight! My massage was an ok experience - pressure fluctuated throughout, so it was hard to pinpoint when to tell her to go harder or softer. Even though there were a lot of people, it didn't seem too crowded in each pool at any point. The ambience is very dark, calming, and relaxing. Not sure I would buy a pass just for the pools because there's only so much time I can spend in each. But it's a great treat

I visited World Spa during my trip back to Brooklyn over Memorial Day weekend to celebrate my…read moresister's 47th birthday. It was my first time, and overall, it was a fantastic experience! There were a few minor hiccups that were completely out of the spa's control. Apparently, the entire system went down on Memorial Day. Honestly, I thought they might close for the day, but instead they stayed open and made the best of a difficult situation. They went old school--writing everything down on paper! Despite the inconvenience, the staff remained professional, organized, and did their best to keep everything running smoothly. I really appreciated the effort. We purchased the VIP Experience (Monday-Thursday, entrance between 12-1 p.m.) for $138, and it was absolutely worth it. It included unlimited access to all of the spa amenities for the entire day, plus access to an exclusive private lounge on the top floor. We could order food and drinks, and the staff delivered everything directly to us in the lounge. I believe there are 14 different spa experiences, and we made it our mission to try every single one--multiple times! We spent the entire day there and enjoyed every inch of the facility. My favorite experiences were: The Grand Banya The Cold Plunge The Snow Room The Himalayan Salt Room And my absolute favorite--the Event Sauna Ritual The Event Sauna Ritual was incredible. It's a 30-minute aromatherapy experience that promotes circulation and relaxation using hand-tied oak leaf bundles and snowballs infused with essential oils. This group experience was very invigorating and therapeutic you leave the room feeling completely refreshed and relaxed. It was honestly one of the highlights of the day. According to their website, the herbal steam rituals are offered: Monday, Tuesday & Thursday: 1 PM, 3 PM, 5 PM Friday: 6 PM Saturday: 4 PM (Grand Banya), 6 PM (Event Sauna) Sunday: 1 PM, 3 PM, 5 PM Now, let's talk about the food--because it was surprisingly delicious! Since we spent the entire day there, we had both breakfast and dinner. Unfortunately, I only took photos of my breakfast and then my phone went back into my robe. I was there to technically relax not review. For breakfast, I ordered the Countryside Breakfast Plate, which came with fried sausages, eggs, crispy home fries, toast and a fresh salad of arugula, tomatoes, bell peppers, and cucumbers. They even brought out an assortment of jams upon request, which was a nice touch. Everything was fresh, flavorful, and very satisfying. Because the system was down, they were gracious enough to give us our breakfast for free. By the end of the day, the system was up and running. For dinner, we shared the Korean-Style Crispy Fried Chicken Wings with the sweet chili sauce on the side. They were perfectly crispy and packed with flavor. We also ordered a side of fries. For my entrée, I had the Miso Salmon. It normally comes with asparagus and quinoa, but I substituted the quinoa for mashed potatoes. The salmon was cooked perfectly, the mashed potatoes were creamy, and the entire dish was delicious. Overall, I had an amazing experience and would absolutely return the next time I'm back in Brooklyn. Between the relaxing spa amenities, the excellent food, the attentive staff, and the way they handled an unexpected technical issue, World Spa made for a memorable day. If you're looking to spend an entire day relaxing and recharging, I definitely recommend giving it a try.

Great amenities, but atrocious customer service and billing management…read more I booked an 80-minute couples CBD aromatherapy massage with hot stones for my sister and me over Memorial Day weekend. This place came highly recommended, but when we showed up, their systems were completely down. No one called us beforehand because they had no access to their system. To their credit, the front desk team was kind and allowed us free access to the spa facilities for two hours to check out the saunas, steam room, and snow room. We made the best of it and had a good time bopping around. However, their customer service recovery is nonexistent. It has been over a week since that visit and they are still holding onto my $700. Every time I call, I am routed to a call center agent who doesn't understand the situation and has no power to help me. Two emails to their billing center have gone completely unanswered. Keeping a customer's money for services you couldn't render due to your own tech failure is unacceptable. Since nobody there seems to know how to run the business or process a refund manually, I am moving forward with a bank dispute to reclaim my money. If you go here, pray their system doesn't crash, because you will never see your money again. UPDATE: Unbelievable. After blasting them on here, a manager named Claudia called me. But instead of taking responsibility, she tried to gaslit me by claiming I was being "combative" because I am frustrated. Let's get the facts straight: your business took my $700, failed to provide the services, ghosted me for a week, and now I'm the combative one for wanting my money back? She literally called me to play reindeer games, asking me to explain "what happened when I arrived." Girl, get out of here with that. You work there, you know your own systems were down. It is completely crazy to interrogate a customer about a tech failure your own business suffered. When I refused to let her talk over me or railroad the call, she tried to act like she was the one refusing to have a "combative conversation." It's pathetic corporate deflection. She finally said she would process the refund today because I wouldn't back down, but dealing with this level of unprofessionalism just to get a refund for services never rendered is ridiculous. Management here is trash.