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    SkinLab

    3.5 (2 reviews)
    Closed 10:00 am - 3:00 pm

    Services - SkinLab

    Acne treatment

    Anti-aging

    Pore cleansing

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    4 years ago

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    Madeline D.

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    The Spa of Charleston

    The Spa of Charleston

    3.5(8 reviews)
    0.2 miKing Street
    Luxury
    Available by appointment

    I am extremely disappointed with my experience with The Spa of Charleston. If I could give them a…read morezero, I would. I booked two Local Special massage services for March 17. I then received a message from the spa stating: "Unfortunately, the professional assigned to your services will be unavailable that day, so we will need to reschedule the appointments. We would be happy to move your services to either the week before or the week after..." I understand that scheduling issues happen. However, I explained that I could only reschedule for Monday or Thursday of that same week and requested the same Local Special rate, or potentially a weekend at the same rate due to my work schedule. Since this was booked in advance and the change was on their end, I asked if they would honor the Local Special pricing on another day that aligns with my schedule. I was told no. There was no effort to accommodate, no compromise offered, and no flexibility despite the inconvenience being caused by their scheduling conflict. For a spa associated with guests and visitors of the Francis Marion Hotel, I expected a much higher level of customer service and professionalism. Unfortunately, this experience felt dismissive and inflexible. They simply said no and cancelled my appointments. Locals and tourists, I encourage you to support a business that treats people with common decency. Very disappointing customer service!

    The massage rooms are tiny and there are no additional amenities included with these spa…read moretreatments. No Showers or lounge area to change into robes. Instead it's walk right into the room, have your massage and leave. For $250 a person, I just assumed spa amenities would be available. My massage therapist did a great job but the spa itself needs an update.

    Photos
    The Spa of Charleston - Spa Day Cheers

    Spa Day Cheers

    The Spa of Charleston - Signature European facial

    Signature European facial

    The Spa of Charleston - Spa guest enjoying a glass of champagne

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    Spa guest enjoying a glass of champagne

    SkinLab - skincare - Updated August 2026

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